When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by
Buchanan, Richard W.
Title
:
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
Author
:
Buchanan, Richard W.
ISBN
:
9780070138636
Personal Author
:
Buchanan, Richard W.
Edition
:
3rd ed.
Publication Information
:
Sydney : McGraw Hill, c2008.
Physical Description
:
366 p. ; 21 cm.
General Note
:
Includes index.
Subject Term
:
Customer relations
Consumer satisfaction
Customer services
Succes in business