Delivering satisfaction and service quality : a customer-based approach for libraries
by
 
Hernon, Peter

Title
: 
Delivering satisfaction and service quality : a customer-based approach for libraries
 
American Library Association Series

Author
: 
Hernon, Peter
 
Whitman, John R.

ISBN
: 
9788184082425

Personal Author
: 
Hernon, Peter

Publication Information
: 
New Delhi : Indiana publishing, c2009.

Physical Description
: 
181 p. ; 28 cm.

Series
: 
American Library Association Series

Subject Term
: 
Reference services (libraries) -- United States -- Management.
 
Consumer satisfaction -- United Statess

Added Author
: 
Whitman, John R.


LibraryItem BarcodeMaterial TypeShelf NumberStatus
Perpustakaan Kuala Lumpur39292004179703Adult Non-fiction Book025.52/HEROpen shelf