Business process mapping : improving customer satisfaction
by
Jacka, J. Mike
Title
:
Business process mapping : improving customer satisfaction
Author
:
Jacka, J. Mike
ISBN
:
9780470444580
Personal Author
:
Jacka, J. Mike
Edition
:
2nd ed.
Publication Information
:
New Jersey : John Wiley & Sons, c2009.
Physical Description
:
322 p. ; 24 cm.
General Note
:
Includes index.
Subject Term
:
Consumer satisfaction
Customer relations
Reengineering (Management)