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Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 
9780470444580
Excerpt: 
Business process mapping : improving customer satisfaction / Jacka, J. Mike
Relevance: 
0.9926
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Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike Jacka, J. Mike
2009
ISBN 
9780470444580
Excerpt: 
Business process mapping : improving customer satisfaction / Jacka, J. Mike
Relevance: 
0.9926
Available:
Cover image for The handbook for managing customer satisfaction
The handbook for managing customer satisfaction
Cartwright, Roger Green, George Cartwright, Roger Green, George
2001
ISBN 
9788187233473
Excerpt: 
The handbook for managing customer satisfaction Cartwright, Roger
Relevance: 
0.9926
Available:
Cover image for 101 WAYS TO BOOST CUSTOMER SATISFACTION
101 WAYS TO BOOST CUSTOMER SATISFACTION
Excerpt: 
101 WAYS TO BOOST CUSTOMER SATISFACTION
Relevance: 
0.9919
Available:
Cover image for Customer satisfaction measurement for ISO 9000:2000
Customer satisfaction measurement for ISO 9000:2000
Hill, Nigel Self, Bill Roche, Greg Hill, Nigel Self, Bill
2002
ISBN 
9780750655132
Excerpt: 
Customer satisfaction measurement for ISO 9000:2000 Hill, Nigel
Relevance: 
0.8686
Available:
Cover image for Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Harrington, H. J. (H. James) Harrington, H. J. (H. James)
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071768634
Excerpt: 
, increase customer satisfaction, and boost profits / Harrington, H. J. (H. James)
Relevance: 
0.7446
Available:
Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 
9788184082425
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance: 
0.7446
Available:
Cover image for Satisfaction : how every great company listens to the voice of the customer
Satisfaction : how every great company listens to the voice of the customer
Denove, Chris. Power, James D. Denove, Chris. Power, James D.
2006
ISBN 
9781591841647
Excerpt: 
Satisfaction : how every great company listens to the voice of the customer / Denove, Chris.
Relevance: 
0.7446
Available:
Cover image for Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysia
Quality management in road maintenance towards total customer satisfaction in City Hall Kuala Lumpur , Malaysia
Ahmad Khir Mohammad Ahmad Khir Mohammad
2002
Perpustakaan Kuala Lumpur
Excerpt: 
Quality management in road maintenance towards total customer satisfaction in City Hall Kuala
Relevance: 
0.7446
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Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries
Delivering satisfaction and service quality : a customer-based approach for libraries
Hernon, Peter Whitman, John R. Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 
9780838907894
Excerpt: 
Delivering satisfaction and service quality : a customer-based approach for libraries / Hernon
Relevance: 
0.7446
Available:
Cover image for Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964- Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-
2000
ISBN 
9780787953102
Excerpt: 
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management
Relevance: 
0.7446
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Cover image for Measuring customer satisfaction : survey design, use, and statistical analysis methods
Measuring customer satisfaction : survey design, use, and statistical analysis methods
Hayes, Bob E., 1963- Hayes, Bob E., 1963-
1998
ISBN 
9780873893626
Excerpt: 
Measuring customer satisfaction : survey design, use, and statistical analysis methods / Hayes, Bob
Relevance: 
0.7446
Available:
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