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Cover image for Listen up! : how to tune in to customers and turn down the noise
Listen up! : how to tune in to customers and turn down the noise
Mangia ,Karen Mangia ,Karen
2021
Perpustakaan Kuala Lumpur
ISBN 
9781119723851
Excerpt: 
Customer relations Management
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Cover image for Customer relationship marketing : theoretical and managerial perspectives
Customer relationship marketing : theoretical and managerial perspectives
K Malhotra, Naresh Agarwal, James K Malhotra, Naresh Agarwal, James
2021
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781944659745
Excerpt: 
Customer relations -- Management.
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Cover image for Secret Manual Of The Sales Warrior
Secret Manual Of The Sales Warrior
Maxine Teo Maxine Teo
2020
Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil
ISBN 
9789811454806
Excerpt: 
Customer relations
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Cover image for Pengurusan insani dalam sistem pengurusan pelanggan
Pengurusan insani dalam sistem pengurusan pelanggan
Nor Hapiza Mohd Ariffin Nor Hapiza Mohd Ariffin
2019
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman
ISBN 
9789834900922
Excerpt: 
Customer relations -- Management
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Cover image for Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businesses
Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businesses
Pulizzi, Joe Pulizzi, Joe
2016
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781259589652
Excerpt: 
Customer relations -- Management
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Cover image for The dark side of CRM : customers, relationships and management
The dark side of CRM : customers, relationships and management
Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon Canhoto, Ana Isabel. Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon
2016
Perpustakaan Jabatan
ISBN 
9781138803312
Excerpt: 
Customer relations -- Management.
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Cover image for Humanizing big data : : marketing at the meeting of data, social science and consumer insight
Humanizing big data : : marketing at the meeting of data, social science and consumer insight
Strong, Colin (Business writer) Strong, Colin (Business writer)
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780749472115
Excerpt: 
Customer relations management
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Cover image for The wallet allocation rule : winning the battle for share
The wallet allocation rule : winning the battle for share
Keiningham, Timothy L. Keiningham, Timothy L.
2015
Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781119037316
Excerpt: 
Customer relations -- Management.
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Cover image for Leading libraries : how to create a service culture
Leading libraries : how to create a service culture
VanDuinkerken, Wyoma Customer relations. VanDuinkerken, Wyoma Customer relations.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780838913123
Excerpt: 
Customer relations.
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Cover image for The challenger customer : selling to the hidden influencer who can multiply your results
The challenger customer : selling to the hidden influencer who can multiply your results
Adamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author Adamson, Brent, author
2015
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781101980408
Excerpt: 
Customer relations.
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Cover image for The innovative sale : unleash your creativity for better customer solutions and extraordinary results
The innovative sale : unleash your creativity for better customer solutions and extraordinary results
Donnolo, Mark Donnolo, Mark
2014
Perpustakaan Kuala Lumpur
ISBN 
9780814433478
Excerpt: 
Customer relations management
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Cover image for Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people
Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people
Michelli, Joseph A., 1960- author Michelli, Joseph A., 1960- author
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9780071801256
Excerpt: 
Customer relations.
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Cover image for Romancing the brand : how brands create strong, intimate relationships with customers
Romancing the brand : how brands create strong, intimate relationships with customers
Halloran, Tim, 1969- Halloran, Tim, 1969-
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118611289
Excerpt: 
Customer relations.
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Cover image for Conversations that sell : collaborate with buyers and make every conversation count
Conversations that sell : collaborate with buyers and make every conversation count
Bleeke, Nancy Noel Bleeke, Nancy Noel
2013
Perpustakaan Kuala Lumpur
ISBN 
9780814431801
Excerpt: 
Customer relations.
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Cover image for Likeable business : why today's consumers demand more and how leaders can deliver
Likeable business : why today's consumers demand more and how leaders can deliver
Kerpen, Dave. Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071800471
Excerpt: 
Customer relations.
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Cover image for A stakeholder approach to issues management
A stakeholder approach to issues management
Boutilier, Robert, 1950- Boutilier, Robert, 1950-
Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
2013 2012
Perpustakaan Kuala Lumpur
ISBN 
9781606490976
Excerpt: 
Customer relations
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Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram Chase, Richard B. Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071809931
Excerpt: 
The customer service solution : managing emotions, trust, and control to win your customer's
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Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Paharia, Rajat Paharia, Rajat
2013
Perpustakaan Kuala Lumpur
ISBN 
9780071813372
Excerpt: 
Customer relations.
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Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975- Grandey, Alicia Diefendorff, James
2013
Perpustakaan Kuala Lumpur
ISBN 
9781848729490
Excerpt: 
Customer relations.
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Cover image for Managing the new customer relationship : strategies to engage the social customer and build lasting value
Managing the new customer relationship : strategies to engage the social customer and build lasting value
Gordon, Ian, 1952 June 19- Gordon, Ian, 1952 June 19-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781118092217
Excerpt: 
Customer relations -- Management.
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Cover image for The death of corporate reputation : how integrity has been destroyed on Wall Street
The death of corporate reputation : how integrity has been destroyed on Wall Street
Macey, Jonathan R., author Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 
9780133039702
Excerpt: 
Financial institutions -- Customer services -- United States
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Cover image for CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES
CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES
Rai, Alok Kumar, author. Rai, Alok Kumar, author.
2013
Pustaka KL @ Keramat
ISBN 
9788120346956
Excerpt: 
Customer relations -- Management -- Case studies
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Cover image for The social media strategist : build a successful program from the inside out
The social media strategist : build a successful program from the inside out
Barger, Christopher. Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071768252
Excerpt: 
Management and Business Studies
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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Soudagar, Reza Iyer, Vinay Hildebrand, Volker Soudagar, Reza Iyer, Vinay
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071786973
Excerpt: 
Customer relations management
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Cover image for Uncommon service : how to win by putting customers at the core of your business
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances Morriss, Anne Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 
9781422133316
Excerpt: 
Customer relations.
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Cover image for The 4 A's of marketing : creating value for customer, company and society
The 4 A's of marketing : creating value for customer, company and society
Sheth, Jagdish N. Sisodia, Rajendra Sheth, Jagdish N. Sisodia, Rajendra
2012
Perpustakaan Kuala Lumpur
ISBN 
9780415898355
Excerpt: 
Customer relations -- Management
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Cover image for The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Metz, Adam Metz, Adam
2012
Perpustakaan Kuala Lumpur
ISBN 
9780071759182
Excerpt: 
Customer relations -- Management.
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0.0000
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Cover image for The hidden wealth of customers : realizing the untapped value of your most important asset
The hidden wealth of customers : realizing the untapped value of your most important asset
Lee, William G. Lee, William G.
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781422172315
Excerpt: 
Customer relations.
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Cover image for When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies
When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies
Tocquigny, Rick, 1955- Butcher, Andy Tocquigny, Rick, 1955- Butcher, Andy
2012
Perpustakaan Jabatan
ISBN 
9780132905336
Excerpt: 
Customer relations.
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Cover image for Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hours
Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hours
Stanton, Anne A. Stanton, Anne A.
2012
Perpustakaan Kuala Lumpur
ISBN 
9780672335372
Excerpt: 
Customer relations -- Management -- Data processing.
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Cover image for Microsoft Dynamics CRM 2011 unleashed
Microsoft Dynamics CRM 2011 unleashed
Wolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan Wolenik, Marc J. Sinay, Damian
2012
Perpustakaan Kuala Lumpur
ISBN 
9780672335389
Excerpt: 
Customer relations - Management - Data processing
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Cover image for Master data management and data governance
Master data management and data governance
Berson, Alex Berson, Alex
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780071744584
Excerpt: 
Customer relations -- Data processing
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Cover image for The power of Foursquare : 7 innovative ways to get customers to check in wherever they are
The power of Foursquare : 7 innovative ways to get customers to check in wherever they are
Gallo , Carmine Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 
9780071773171
Excerpt: 
Customer relations.
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0.0000
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Cover image for The hidden power of your customers : four keys to growing your business through existing customers
The hidden power of your customers : four keys to growing your business through existing customers
Carroll, Becky, 1966- Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781118018217
Excerpt: 
Customer relations -- Management
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Cover image for Infinite possibility : creating customer value on the digital frontier
Infinite possibility : creating customer value on the digital frontier
Pine, B. Joseph. Korn, Kim. C. Pine, B. Joseph. Korn, Kim. C.
2011
Perpustakaan Kuala Lumpur
ISBN 
9781605095639
Excerpt: 
Customer relations.
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Cover image for How to become a rainmaker : the rules for getting and keeping customers and clients
How to become a rainmaker : the rules for getting and keeping customers and clients
Fox, Jeffrey J. 1945- Fox, Jeffrey J. 1945-
2011
ISBN 
9780091954949
Excerpt: 
Customer relations -- United States
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Cover image for Social media 101 : tactics and tips to develop your business online
Social media 101 : tactics and tips to develop your business online
Brogan, Chris Brogan, Chris
2010
ISBN 
9780470563410
Excerpt: 
Customer relations -- Management
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Cover image for Strategy from the outside in : profiting from customer value
Strategy from the outside in : profiting from customer value
Day, George S. Moorman, Christine Day, George S. Moorman, Christine
2010
ISBN 
9780071742290
Excerpt: 
Customers relations
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Cover image for The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service
Rickenbacher, Colleen A. Scannell, Edward E. Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 
9780071745093
Excerpt: 
Customer relations
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Available:
Cover image for Social media 101 : tactics and tips to develop your business online
Social media 101 : tactics and tips to develop your business online
Brogan, Chris Brogan, Chris
2010
ISBN 
9780470563410
Excerpt: 
Customer relations -- Management
Relevance: 
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Cover image for Customer experience : future trends and insights
Customer experience : future trends and insights
Shaw, Colin Dibeehi, Qaalfa Walden, Steven. Shaw, Colin Dibeehi, Qaalfa
2010
ISBN 
9780230247819
Excerpt: 
Customer relations -- Management.
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Cover image for How companies win : profiting from demand-driven business models no matter what business you're in
How companies win : profiting from demand-driven business models no matter what business you're in
Kash, Rick Calhoun, David Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 
9780062000453
Excerpt: 
Customer service -- Management
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0.0000
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Cover image for Built to love : creating products that captivate customers
Built to love : creating products that captivate customers
Boatwright, Peter. Cagan, Jonathan, 1961- Boatwright, Peter. Cagan, Jonathan, 1961-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781605096988
Excerpt: 
Customer relations -- Management
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Cover image for Winning with customers: a playbook for B2B
Winning with customers: a playbook for B2B
Pigues, D. Keith Alderman, Jerry D. Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 
9780470547991
Excerpt: 
Customer relations -- Management
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Cover image for Tactical transparency : hoe leaders can leverage social media to maximize value and build their brand
Tactical transparency : hoe leaders can leverage social media to maximize value and build their brand
Holtz, Shel Havens, John C. Holtz, Shel Havens, John C.
2009
ISBN 
9780470293706
Excerpt: 
Customers relations -- management
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Cover image for Salesforce.com secrets of success : best practices for growth and profitability
Salesforce.com secrets of success : best practices for growth and profitability
Taber, David., 1956- Taber, David., 1956-
2009
ISBN 
9780137140763
Excerpt: 
Customer relations -- Management
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Cover image for Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry
Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry
Benioff, Marc R. 1964- Benioff, Marc R. 1964-
2009
Perpustakaan Kuala Lumpur
ISBN 
9780470521168
Excerpt: 
Customers relations -- management
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Cover image for Programming microsoft dynamics CRM 4.0
Programming microsoft dynamics CRM 4.0
2009
ISBN 
9780735625945
Excerpt: 
Customer relations -- Management -- Computer programs
Relevance: 
0.0000
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Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 
9780470444580
Excerpt: 
Customer relations
Relevance: 
0.0000
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Cover image for Business process mapping : improving customer satisfaction
Business process mapping : improving customer satisfaction
Jacka, J. Mike Jacka, J. Mike
2009
ISBN 
9780470444580
Excerpt: 
Customer relations
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0.0000
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Cover image for Managing customers profit
Managing customers profit
Kumar, V. Kumar, V.
2008
ISBN 
9780132352215
Excerpt: 
Customer relations -- Management
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Cover image for Do the right thing : How dedicated employees create loyal customerd and large profits
Do the right thing : How dedicated employees create loyal customerd and large profits
Parker, James F. (James Francis) 1947- Parker, James F. (James Francis) 1947-
2008
ISBN 
9780132343343
Excerpt: 
Customer relations -- United States
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Cover image for Managing customers profitably
Managing customers profitably
Ryals, Lynette Ryals, Lynette
2008
ISBN 
9780470060636
Excerpt: 
Customer relations -- Management
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Cover image for Salesforce.com for dummies
Salesforce.com for dummies
Wong, Tom Kao, Liz Wong, Tom Kao, Liz
2008
ISBN 
9780470318126
Excerpt: 
Customer relations -- Management
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Cover image for Managing customers for profit : strategies to increase profits and build loyalty
Managing customers for profit : strategies to increase profits and build loyalty
Kumar, V. Kumar, V.
2008
ISBN 
9780132352215
Excerpt: 
Customer relations -- Management
Relevance: 
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Cover image for Human Sigma : managing the employee-customer encounter
Human Sigma : managing the employee-customer encounter
Fleming, John H. Fleming, John H.
2007
Perpustakaan Kuala Lumpur
ISBN 
9781595620163
Excerpt: 
Customer relations
Relevance: 
0.0000
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Cover image for Human Sigma : Managing the employee-customer encounter
Human Sigma : Managing the employee-customer encounter
Fleming, John H. Fleming, John H.
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781595620163
Excerpt: 
Customer relations
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Cover image for The satisfied Customer : winners and losers in the battle for buyer preference
The satisfied Customer : winners and losers in the battle for buyer preference
Fornell, Claes Fornell, Claes
2007
ISBN 
9780230604063
Excerpt: 
Customer relations -- Management
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Cover image for The satisfied Customer : winners and losers in the battle for buyer preference
The satisfied Customer : winners and losers in the battle for buyer preference
Fornell, Claes Fornell, Claes
2007
ISBN 
9780230604063
Excerpt: 
Customer relations -- Management
Relevance: 
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Cover image for Strategies that win sales : best practices of the world's leading organizations
Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.
2006 2005
ISBN 
9780793188604
Excerpt: 
Customer relations
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Cover image for Make winning a habit
Make winning a habit
Page, Rick Page, Rick
2006
Perpustakaan Kuala Lumpur
ISBN 
9780071465021
Excerpt: 
Customer relations
Relevance: 
0.0000
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Cover image for Strategies that win sales : best practices of the world's leading organizations
Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.
2006 2005
ISBN 
9780793188604
Excerpt: 
Customer relations
Relevance: 
0.0000
Available:
Cover image for Strategies that win sales : best practices of the world's leading organizations
Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.
2006 2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9780793188604
Excerpt: 
Customer relations
Relevance: 
0.0000
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Cover image for Chief customer officer : getting past lip service to passionate action
Chief customer officer : getting past lip service to passionate action
Bliss, Jeanne Bliss, Jeanne
2006
ISBN 
9780787980948
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
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Cover image for Strategies that win sales : best practices of the world's leading organizations
Strategies that win sales : best practices of the world's leading organizations
Marone , Mark D. Lunsford, Seleste E. Marone , Mark D. Lunsford, Seleste E.
2006 2005
Perpustakaan Jabatan
ISBN 
9780793188604
Excerpt: 
Customer relations
Relevance: 
0.0000
Available:
Cover image for Outside innovation : how your customers will co-design your campany's future
Outside innovation : how your customers will co-design your campany's future
Seybold, Patricia B. Seybold, Patricia B.
2006
Perpustakaan Jabatan
ISBN 
9780061135903
Excerpt: 
Customer relations
Relevance: 
0.0000
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Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven Schragis, Steven
2006
ISBN 
9781593375553
Excerpt: 
10 clowns don't make a circus-and 249 other critical management success strategies Schragis, Steven
Relevance: 
0.0000
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Cover image for Customer service delivery : research and best practice / Lawrence Fogli , editor
Customer service delivery : research and best practice / Lawrence Fogli , editor
Fogli , Lawrence Fogli , Lawrence
2006
ISBN 
9780787976200
Excerpt: 
Customer relations -- Management
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0.0000
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Cover image for Customer relationship management : a database approach
Customer relationship management : a database approach
Kumar, V. Reinartz, Werner J. Kumar, V. Reinartz, Werner J.
2006
Perpustakaan Kuala Lumpur
ISBN 
9780471271338
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
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Cover image for 10 clowns don't make a circus-and 249 other critical management success strategies
10 clowns don't make a circus-and 249 other critical management success strategies
Schragis, Steven Frishman, Rick Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781593375553
Excerpt: 
10 clowns don't make a circus-and 249 other critical management success strategies Schragis, Steven
Relevance: 
0.0000
Available:
Cover image for Make winning a habit
Make winning a habit
Page, Rick Page, Rick
2006
ISBN 
9780071465021
Excerpt: 
Customer relations
Relevance: 
0.0000
Available:
Cover image for Secret of Great Rainmakers
Secret of Great Rainmakers
Fox, Jeffrey J. Fox, Jeffrey J.
2006
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 
9781401301576
Excerpt: 
Customer relations -- United States
Relevance: 
0.0000
Available:
Cover image for Secret of Great Rainmakers
Secret of Great Rainmakers
Fox, Jeffrey J. Fox, Jeffrey J.
2006
ISBN 
9781401301576
Excerpt: 
Customer relations -- United States
Relevance: 
0.0000
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Cover image for The outside-in corporation : how to build a customer-centric organization for breakthrough results
The outside-in corporation : how to build a customer-centric organization for breakthrough results
Bund, Barbara E. Bund, Barbara E.
2006
ISBN 
9780071459310
Excerpt: 
Customer relations -- Management
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0.0000
Available:
Cover image for The outside-in corporation : how to build a customer-centric organization for breakthrough results
The outside-in corporation : how to build a customer-centric organization for breakthrough results
Bund, Barbara E. Bund, Barbara E.
2006
ISBN 
9780071459310
Excerpt: 
Customer relations - Management
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Cover image for The outside-in corporation : how to build a customer-centric organization for breakthrough results
The outside-in corporation : how to build a customer-centric organization for breakthrough results
Bund, Barbara E. Bund, Barbara E.
2006
Perpustakaan Jabatan
ISBN 
9780071459310
Excerpt: 
Customer relations - Management
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0.0000
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Cover image for Return on customer : a revolutionary way to measure and strengthen your business
Return on customer : a revolutionary way to measure and strengthen your business
Peppers, Don Rogers, Martha Peppers, Don Rogers, Martha
2005
ISBN 
9780385510301
Excerpt: 
Customer relation - Management
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0.0000
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Cover image for Managing customer as investments : The strategic value of customers in the long run
Managing customer as investments : The strategic value of customers in the long run
Gupta, Sunil Gupta, Sunil
2005
ISBN 
9780131428950
Excerpt: 
Managing customer as investments : The strategic value of customers in the long run / Gupta, Sunil
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0.0000
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Cover image for Strategies that win sales : best practices of the world's leading organizations
Strategies that win sales : best practices of the world's leading organizations
Marone, Mark D Marone, Mark D
2005
ISBN 
9780793188604
Excerpt: 
Customer relations
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0.0000
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Cover image for Golden circle secrets : b how to achieve consistent sales success through customer values and expectations
Golden circle secrets : b how to achieve consistent sales success through customer values and expectations
Midgley, Ben Midgley, Ben
2005
ISBN 
9780471718574
Excerpt: 
Customer relations
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0.0000
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Cover image for Concumer insight : how to use data and market research to get closer to your customer
Concumer insight : how to use data and market research to get closer to your customer
Stone, Merlin Stone , Merlin Stone, Merlin Stone , Merlin
2005
ISBN 
9780749442927
Excerpt: 
Customer relations -- Management
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0.0000
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Cover image for Market busters : 40 strategies moves that drive exceptional business growth
Market busters : 40 strategies moves that drive exceptional business growth
Mcgrath, Rita Gunther Mcgrath, Rita Gunther
2005
Perpustakaan Kuala Lumpur
ISBN 
9781591391234
Excerpt: 
Customer relations -- Management -- Handbooks, manual,
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0.0000
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Cover image for Market busters : 40 strategies moves that drive exceptional business growth
Market busters : 40 strategies moves that drive exceptional business growth
Mcgrath, Rita Gunther Mcgrath, Rita Gunther
2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 
9781591391234
Excerpt: 
Customer relations -- Management -- Handbooks, manual, etc.
Relevance: 
0.0000
Available:
Cover image for Market busters : 40 strategies moves that drive exceptional business growth
Market busters : 40 strategies moves that drive exceptional business growth
Mcgrath, Rita Gunther Mcgrath, Rita Gunther
2005
Perpustakaan Jabatan
ISBN 
9781591391234
Excerpt: 
Customer relations -- Management -- Handbooks, manual, etc.
Relevance: 
0.0000
Available:
Cover image for Creating customer delight : the how and why of crm
Creating customer delight : the how and why of crm
Seth , Rakesh Seth , Kirti Seth , Rakesh Seth , Kirti
2005
ISBN 
9789834198343
Excerpt: 
Customer relations -- Management
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0.0000
Available:
Cover image for Creating customer delight : the how and why of crm
Creating customer delight : the how and why of crm
Seth , Rakesh Seth , Kirti Seth , Rakesh Seth , Kirti
2005
Perpustakaan Jabatan
ISBN 
9789834198343
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for Creating customer delight : the how and why of crm
Creating customer delight : the how and why of crm
Seth , Rakesh Seth, Kirti. Seth , Rakesh Seth, Kirti.
2005
ISBN 
9789834198343
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
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Cover image for Service strategy: management moves for customer results
Service strategy: management moves for customer results
Horovitz, Jacques Horovitz, Jacques
2004
ISBN 
9780273675839
Excerpt: 
Service strategy: management moves for customer results/ Horovitz, Jacques
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0.0000
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Cover image for CRM unplugged : realeasing CRM's strategic value
CRM unplugged : realeasing CRM's strategic value
Bligh, Philip Turk, Douglas Porter, Micheal E. Bligh, Philip Turk, Douglas
2004
ISBN 
9780471483045
Excerpt: 
Customer relations - Management - Data processing
Relevance: 
0.0000
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Cover image for Managing customer relationships : a strategic framework
Managing customer relationships : a strategic framework
Peppers, Don Rogers, Martha Peppers, Don Rogers, Martha
2004
Perpustakaan Kuala Lumpur
ISBN 
9780471485902
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for Managing customer relationships : a strategic framework
Managing customer relationships : a strategic framework
Peppers, Don Peppers, Don
2004
Perpustakaan Kuala Lumpur
ISBN 
9780471485902
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
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Cover image for Complaint management : the heart of CRM
Complaint management : the heart of CRM
Stauss, Bernd Stauss, Bernd
2004
ISBN 
9780324202649
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
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Cover image for Complaint management : the heart of CRM
Complaint management : the heart of CRM
Stauss, Bernd Stauss, Bernd
2004
ISBN 
9780324202649
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for Complaint management : the heart of CRM
Complaint management : the heart of CRM
Stauss, Bernd Stauss, Bernd
2004
Perpustakaan Jabatan
ISBN 
9780324202649
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for Customer management excellence
Customer management excellence
Faulkner, Mike Faulkner, Mike
2003
ISBN 
9780470848531
Excerpt: 
Customers relations - Great Britain - Case Studies
Relevance: 
0.0000
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Cover image for Managing Services : Using Technology to Create Value
Managing Services : Using Technology to Create Value
Davis , Mark M. Davis , Mark M.
2003
Perpustakaan Kuala Lumpur
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitability
The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitability
2003
Perpustakaan Kuala Lumpur
ISBN 
9780071409353
Excerpt: 
Customers ralations - Management
Relevance: 
0.0000
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Cover image for Customer relationship managment
Customer relationship managment
Anderson, Kristin Kerr, Carol Anderson, Kristin Kerr, Carol
2002
ISBN 
9780071379540
Excerpt: 
Customer relationship managment Anderson, Kristin
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0.0000
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Cover image for Built for use
Built for use
Donoghue, Karen Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
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Cover image for Successful global account management
Successful global account management
Wilson, Kevin Speare, Nick Reese, Sam Wilson, Kevin Speare, Nick
2002
ISBN 
9780749436049
Excerpt: 
Customer relations
Relevance: 
0.0000
Available:
Cover image for Performance driven crm
Performance driven crm
Brown, Stanley A. Gulycz, Moosha Brown, Stanley A. Gulycz, Moosha
2002
ISBN 
9780470831618
Excerpt: 
Customer relations - Management
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0.0000
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Cover image for Built for use : driving profitability through the user experince
Built for use : driving profitability through the user experince
Donoghue, Karen Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 
9780071383042
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for X-Engineering the corporation : Reinventing your business in the digital age
X-Engineering the corporation : Reinventing your business in the digital age
Champy, James Champy, James
2002
ISBN 
9780446678971
Excerpt: 
Customer relations
Relevance: 
0.0000
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Cover image for Essentials of CRM
Essentials of CRM
Bergeron, Bryan Bergeron, Bryan
2002
Perpustakaan Kuala Lumpur
ISBN 
9780471206033
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
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Cover image for CRM Redefining customer relationship management
CRM Redefining customer relationship management
Peel, Jeffrey Peel, Jeffrey
2002
ISBN 
9781555582630
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
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Cover image for Customer relationship management
Customer relationship management
Anton, Dr. Jon Petouhoff, Dr. Natalie L. Anton, Dr. Jon Petouhoff, Dr. Natalie L.
2002
ISBN 
9780130990693
Excerpt: 
Customer relations - Management
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0.0000
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Cover image for Customer relationship management
Customer relationship management
Cunningham, Patricia M. Cunningham, Patricia M.
2002
Perpustakaan Kuala Lumpur
ISBN 
9781841122137
Excerpt: 
Customer relations - Management
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0.0000
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Cover image for Customer care excellence
Customer care excellence
Cook, Sarah Cook, Sarah
2002
ISBN 
9780074937921
Excerpt: 
Customer relations
Relevance: 
0.0000
Available:
Cover image for The complete guide to customer support
The complete guide to customer support
Fleisher, Joe and Read Brendan Fleisher, Joe and Read Brendan
2002
ISBN 
9781578200979
Excerpt: 
Customer services - Management
Relevance: 
0.0000
Available:
Cover image for CRM at the speed of light : capturing and keeping customersin internet real time
CRM at the speed of light : capturing and keeping customersin internet real time
Greenberg, Paul Greenberg, Paul
2002
Perpustakaan Kuala Lumpur
ISBN 
9780072224160
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
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Cover image for Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions
Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions
Blomqvist, Ralfs Dahl, Johan Haeger, Tomas Blomqvist, Ralfs Dahl, Johan
2002
ISBN 
9780852976821
Excerpt: 
Customer Relationship Development : implementing fast-track, first base custyomer relationship
Relevance: 
0.0000
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Cover image for Essentials of crm : a guide to customer relationship management
Essentials of crm : a guide to customer relationship management
Bergeron, Bryan Bergeron, Bryan
2002
ISBN 
9780471206033
Excerpt: 
Customer relations -- Management
Relevance: 
0.0000
Available:
Cover image for The customer differential : the complete guide to implementing
The customer differential : the complete guide to implementing
Nykamp, Melinda Nykamp, Melinda
2001
ISBN 
9780814406229
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for Customers relationship management : creating competitive advantage through win-win ralationship strategies
Customers relationship management : creating competitive advantage through win-win ralationship strategies
Storhacla, Kaj Lehtinen, Jarmo R. Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 
9780071206785
Excerpt: 
Customers relations - Management
Relevance: 
0.0000
Available:
Cover image for CRM At The Speed of light
CRM At The Speed of light
Greenbery, Paul Greenbery, Paul
2001
ISBN 
9780072127829
Excerpt: 
Customer Reations management
Relevance: 
0.0000
Available:
Cover image for Harvard business review on customer relationship management
Harvard business review on customer relationship management
2001
ISBN 
9781578516995
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for Unleashing the ideavirus
Unleashing the ideavirus
Godin, Seth Godin, Seth
2000
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 
9780743220651
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for Customer Relationship Management : A strategic imperative in the world of e-Business
Customer Relationship Management : A strategic imperative in the world of e-Business
Brown, Stanley A. Brown, Stanley A.
2000
ISBN 
9780470831069
Excerpt: 
Customer relations - Management
Relevance: 
0.0000
Available:
Cover image for Customer relationship management
Customer relationship management
2000
ISBN 
9780471644095
Excerpt: 
Customer relationship management
Relevance: 
0.0000
Available:
Cover image for Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964- Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-
2000
ISBN 
9780787953102
Excerpt: 
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management
Relevance: 
0.0000
Available:
Cover image for Relevance regained: From top-down control to bottom-up empowerment
Relevance regained: From top-down control to bottom-up empowerment
Johnson, H. Thomas Johnson, H. Thomas
1992
ISBN 
9780029165553
Excerpt: 
Customer relations - Data processing
Relevance: 
0.0000
Available:
Cover image for The quality movement: What total quality management is really all about!
The quality movement: What total quality management is really all about!
Drummond, Helga Drummond, Helga
1992
ISBN 
9780749407537
Excerpt: 
Customer relations
Relevance: 
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