3 Results Found
000PKLTEST
Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952- Hernon, Peter Altman, Ellen.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN
9780838913086
Excerpt:
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter
Relevance:
0.0000
Hernon, Peter. Altman, Ellen Hernon, Peter. Altman, Ellen
2010
Perpustakaan Kuala Lumpur
ISBN
9780838910214
Excerpt:
Assessing service quality : satisfying the expectations of library customers / Hernon, Peter.
Relevance:
0.0000
2005
Perpustakaan Kuala Lumpur
ISBN
9780566085383
Excerpt:
Customer services -- evaluation
Relevance:
0.0000