Search Results for - Narrowed by: Consumer satisfactionSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qf$003dSUBJECT$002509Subject$002509Consumer$002bsatisfaction$002509Consumer$002bsatisfaction$0026ic$003dtrue$0026ps$003d300$0026isd$003dtrue?dt=list2026-08-26T03:41:06ZRethinking competitive advantage : new rules for the digital ageent://SD_ILS/0/SD_ILS:2847072026-08-26T03:41:06Z2026-08-26T03:41:06ZCharan, Ram<br/>2021<br/>Perpustakaan Medan Idaman Pustaka KL @ Keramat<br/>ISBN 9781847943477<br/>EVOLUSI KAEDAH PENGUKURAN KEPUASAN DALAM INDUSTRI PEMBINAANent://SD_ILS/0/SD_ILS:2916742026-08-26T03:41:06Z2026-08-26T03:41:06ZMd. Asrul Nasid Masrom, Dr., author.<br/>2017<br/>Pustaka KL @ Keramat<br/>ISBN 9789672110415<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432026-08-26T03:41:06Z2026-08-26T03:41:06ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>UX best practices : how to achieve more impact with user experienceent://SD_ILS/0/SD_ILS:1849762026-08-26T03:41:06Z2026-08-26T03:41:06ZDegen, Helmut, 1964- Yuan, Xiaowei, 1963-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071752510<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712026-08-26T03:41:06Z2026-08-26T03:41:06ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552026-08-26T03:41:06Z2026-08-26T03:41:06ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822026-08-26T03:41:06Z2026-08-26T03:41:06ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132026-08-26T03:41:06Z2026-08-26T03:41:06ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692026-08-26T03:41:06Z2026-08-26T03:41:06ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672026-08-26T03:41:06Z2026-08-26T03:41:06ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372026-08-26T03:41:06Z2026-08-26T03:41:06ZDijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532026-08-26T03:41:06Z2026-08-26T03:41:06ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832026-08-26T03:41:06Z2026-08-26T03:41:06ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552026-08-26T03:41:06Z2026-08-26T03:41:06ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852026-08-26T03:41:06Z2026-08-26T03:41:06ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412026-08-26T03:41:06Z2026-08-26T03:41:06ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352026-08-26T03:41:06Z2026-08-26T03:41:06ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462026-08-26T03:41:06Z2026-08-26T03:41:06ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten geniusent://SD_ILS/0/SD_ILS:1010512026-08-26T03:41:06Z2026-08-26T03:41:06ZVitale, Joe 1953-<br/>2007<br/>ISBN 9780470108109<br/>The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten geniusent://SD_ILS/0/SD_ILS:1029072026-08-26T03:41:06Z2026-08-26T03:41:06ZVitale, Joe 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470108109<br/>The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten geniusent://SD_ILS/0/SD_ILS:1231792026-08-26T03:41:06Z2026-08-26T03:41:06ZVitale, Joe 1953-<br/>2007<br/>ISBN 9780470108109<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392026-08-26T03:41:06Z2026-08-26T03:41:06ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502026-08-26T03:41:06Z2026-08-26T03:41:06ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262026-08-26T03:41:06Z2026-08-26T03:41:06ZHeppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142026-08-26T03:41:06Z2026-08-26T03:41:06ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Making meaning : how successful businesses deliver meaningful customer experiencesent://SD_ILS/0/SD_ILS:790202026-08-26T03:41:06Z2026-08-26T03:41:06ZDiller, Steve Shedroff, Nathan Rhea, Darrel<br/>2006<br/>ISBN 9780321374097<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852026-08-26T03:41:06Z2026-08-26T03:41:06ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292026-08-26T03:41:06Z2026-08-26T03:41:06ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322026-08-26T03:41:06Z2026-08-26T03:41:06ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532026-08-26T03:41:06Z2026-08-26T03:41:06ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:815552026-08-26T03:41:06Z2026-08-26T03:41:06ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780749445577<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:818282026-08-26T03:41:06Z2026-08-26T03:41:06ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780749445577<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:822322026-08-26T03:41:06Z2026-08-26T03:41:06ZZanetti, Daniel.<br/>2006<br/>ISBN 9780749445577<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702026-08-26T03:41:06Z2026-08-26T03:41:06ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002026-08-26T03:41:06Z2026-08-26T03:41:06ZDenove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-08-26T03:41:06Z2026-08-26T03:41:06ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Value-based marketing for bottom-line successent://SD_ILS/0/SD_ILS:207322026-08-26T03:41:06Z2026-08-26T03:41:06ZDe Bonis, J. Nicholas Balinski, Eric Allen, Phil<br/>2003<br/>ISBN 9780071396561<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292026-08-26T03:41:06Z2026-08-26T03:41:06ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don'tent://SD_ILS/0/SD_ILS:80142026-08-26T03:41:06Z2026-08-26T03:41:06ZNaylor, Mary Greco, Susan<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780658001444<br/>Total accessent://SD_ILS/0/SD_ILS:83802026-08-26T03:41:06Z2026-08-26T03:41:06ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>Built for useent://SD_ILS/0/SD_ILS:84182026-08-26T03:41:06Z2026-08-26T03:41:06ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572026-08-26T03:41:06Z2026-08-26T03:41:06ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182026-08-26T03:41:06Z2026-08-26T03:41:06ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Total accessent://SD_ILS/0/SD_ILS:112602026-08-26T03:41:06Z2026-08-26T03:41:06ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632026-08-26T03:41:06Z2026-08-26T03:41:06ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>Buiding great customer experiencesent://SD_ILS/0/SD_ILS:216012026-08-26T03:41:06Z2026-08-26T03:41:06ZShaw, Colin Ivens, John<br/>2002<br/>ISBN 9780333990131<br/>The agendaent://SD_ILS/0/SD_ILS:61112026-08-26T03:41:06Z2026-08-26T03:41:06ZHammer, Michael<br/>2001<br/>ISBN 9780712614566<br/>The agenda : what every business must do to dominate the decadeent://SD_ILS/0/SD_ILS:102542026-08-26T03:41:06Z2026-08-26T03:41:06ZHammer, Michael<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780609609668<br/>Emotion Marketing : the hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:153952026-08-26T03:41:06Z2026-08-26T03:41:06ZRobinette, Scott Brand, Claire Lenz, Vicki<br/>This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.<br/>2001<br/>ISBN 9780071364140<br/>The customer delight principleent://SD_ILS/0/SD_ILS:191072026-08-26T03:41:06Z2026-08-26T03:41:06ZVavra, Terry<br/>2001<br/>ISBN 9780658010040<br/>1,001 ways to keep customers coming backent://SD_ILS/0/SD_ILS:96372026-08-26T03:41:06Z2026-08-26T03:41:06ZGreiner, Donna Kinni, Theodore B,<br/>1999<br/>ISBN 9780761520290<br/>The market driven organizationent://SD_ILS/0/SD_ILS:105382026-08-26T03:41:06Z2026-08-26T03:41:06ZDay, George S.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780684864679<br/>Profitable customersent://SD_ILS/0/SD_ILS:235142026-08-26T03:41:06Z2026-08-26T03:41:06ZWilson, Charles<br/>1999<br/>ISBN 9788175540958<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262026-08-26T03:41:06Z2026-08-26T03:41:06ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002026-08-26T03:41:06Z2026-08-26T03:41:06ZTschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>