Search Results for - Narrowed by: Customer relationsSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ps$003d300$0026isd$003dtrue?2025-03-28T15:01:12ZNever Say Sellent://SD_ILS/0/SD_ILS:2860842025-03-28T15:01:12Z2025-03-28T15:01:12ZMcMakin ,Tom<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119683780<br/>Secret Manual Of The Sales Warriorent://SD_ILS/0/SD_ILS:2749442025-03-28T15:01:12Z2025-03-28T15:01:12ZMaxine Teo<br/>2020<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811454806<br/>CUSTOMER-BRAND RELATIONSHIP : What the Universities Should Knowent://SD_ILS/0/SD_ILS:2810012025-03-28T15:01:12Z2025-03-28T15:01:12ZSharizal Hashim Norjaya Mohd. Yasin, author.<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789674128173<br/>117 TIPS ONLINE BRANDINGent://SD_ILS/0/SD_ILS:2909242025-03-28T15:01:12Z2025-03-28T15:01:12ZJamal SifuFBads, 1981-, author.<br/>2018<br/>Pustaka KL @ Keramat<br/>ISBN 9789671610404<br/>501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impressionent://SD_ILS/0/SD_ILS:2404592025-03-28T15:01:12Z2025-03-28T15:01:12ZCutting,Donna<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781632650238<br/>Zombie loyalists :b using great service to create rabid fansent://SD_ILS/0/SD_ILS:2302312025-03-28T15:01:12Z2025-03-28T15:01:12ZShankman, Peter<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781137279668<br/>The high-speed company : creating urgency and growth in a nanosecond cultureent://SD_ILS/0/SD_ILS:2338512025-03-28T15:01:12Z2025-03-28T15:01:12ZJennings, Jason Haughton, Laurence<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591847366<br/>Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold callingent://SD_ILS/0/SD_ILS:2353352025-03-28T15:01:12Z2025-03-28T15:01:12ZBlount, Jeb<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119144755<br/>TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAHent://SD_ILS/0/SD_ILS:2880042025-03-28T15:01:12Z2025-03-28T15:01:12ZFaris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.<br/>2014<br/>Pustaka KL @ Keramat<br/>ISBN 9789671186671<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572025-03-28T15:01:12Z2025-03-28T15:01:12ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502025-03-28T15:01:12Z2025-03-28T15:01:12ZMontague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-03-28T15:01:12Z2025-03-28T15:01:12ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>Engage! : the complete guide for brands & businesses to build, cultivate and measure success in the new web/c Brian Solis.ent://SD_ILS/0/SD_ILS:1464672025-03-28T15:01:12Z2025-03-28T15:01:12ZSolis, Brian<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118003763<br/>Top market strategy : applying the 80/20 ruleent://SD_ILS/0/SD_ILS:1849732025-03-28T15:01:12Z2025-03-28T15:01:12ZKruger, Elizabeth Rush<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606493106<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702025-03-28T15:01:12Z2025-03-28T15:01:12ZLeadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812025-03-28T15:01:12Z2025-03-28T15:01:12ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profitsent://SD_ILS/0/SD_ILS:1473042025-03-28T15:01:12Z2025-03-28T15:01:12ZFuller, Edwin D., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470879610<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:1481842025-03-28T15:01:12Z2025-03-28T15:01:12Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422162521<br/>Smarter selling : how to grow sales by building trusted relationships /​ent://SD_ILS/0/SD_ILS:2868592025-03-28T15:01:12Z2025-03-28T15:01:12ZDugdale, Keith Lambert, David<br/>2011<br/>Pustaka KL @ Keramat<br/>ISBN 9780273750444<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)ent://SD_ILS/0/SD_ILS:2873252025-03-28T15:01:12Z2025-03-28T15:01:12ZKerpen, Dave<br/>2011<br/>Pustaka KL @ Keramat<br/>ISBN 9780071813723<br/>The customer signs your paycheckent://SD_ILS/0/SD_ILS:1305792025-03-28T15:01:12Z2025-03-28T15:01:12ZCooper, Frank, 1938-<br/>2010<br/>ISBN 9780071632881<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1307092025-03-28T15:01:12Z2025-03-28T15:01:12ZLencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632025-03-28T15:01:12Z2025-03-28T15:01:12ZRickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1329652025-03-28T15:01:12Z2025-03-28T15:01:12ZLencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882025-03-28T15:01:12Z2025-03-28T15:01:12ZTimm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-03-28T15:01:12Z2025-03-28T15:01:12ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Build the bridge firstent://SD_ILS/0/SD_ILS:1667502025-03-28T15:01:12Z2025-03-28T15:01:12ZSoon SL<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789671016107<br/>Connectability : 8 keys to building strong partnerships with your colleagues and your customersent://SD_ILS/0/SD_ILS:1859302025-03-28T15:01:12Z2025-03-28T15:01:12ZRyback, David Jim Cathcart 1946- David Nour 1968-<br/>2010<br/>ISBN 9780071638852<br/>Customer service in an instant : 60 ways to win customers and keep them coming backent://SD_ILS/0/SD_ILS:2168852025-03-28T15:01:12Z2025-03-28T15:01:12ZBailey, Keith, 1945- Customer relations<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9789833831494<br/>It's not about the cofee : lessons on putting people first from life at Starbucksent://SD_ILS/0/SD_ILS:1189082025-03-28T15:01:12Z2025-03-28T15:01:12ZBehar, Howard<br/>2009<br/>ISBN 9781591842729<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322025-03-28T15:01:12Z2025-03-28T15:01:12Z2009<br/>ISBN 9789810680961<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:1237392025-03-28T15:01:12Z2025-03-28T15:01:12ZGillin, Paul.<br/>2009 2008<br/>ISBN 9781884956850<br/>The new influencers : a marketer's guide to the new social mediaent://SD_ILS/0/SD_ILS:1237552025-03-28T15:01:12Z2025-03-28T15:01:12ZGillin, Paul.<br/>2009<br/>ISBN 9781884956942<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-03-28T15:01:12Z2025-03-28T15:01:12ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelistsent://SD_ILS/0/SD_ILS:1308062025-03-28T15:01:12Z2025-03-28T15:01:12ZHyken, Shep<br/>2009<br/>ISBN 9780470404829<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822025-03-28T15:01:12Z2025-03-28T15:01:12ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>Mind-read your customers : Using insights from psychology to increase sales & build a better businessent://SD_ILS/0/SD_ILS:1491422025-03-28T15:01:12Z2025-03-28T15:01:12ZSnyder, David P.<br/>2009 2008 2007 2006 2005<br/>ISBN 9788184950083<br/>Rules to break & laws to follow : How your business can beat the crisis of short-termisment://SD_ILS/0/SD_ILS:1005642025-03-28T15:01:12Z2025-03-28T15:01:12ZPeppers, Don Rogers, Martha, PhD.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470227541<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672025-03-28T15:01:12Z2025-03-28T15:01:12ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:1050602025-03-28T15:01:12Z2025-03-28T15:01:12ZKnapp, Duane E.<br/>2008<br/>ISBN 9780071494410<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532025-03-28T15:01:12Z2025-03-28T15:01:12ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552025-03-28T15:01:12Z2025-03-28T15:01:12ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852025-03-28T15:01:12Z2025-03-28T15:01:12ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412025-03-28T15:01:12Z2025-03-28T15:01:12ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & lifeent://SD_ILS/0/SD_ILS:1133432025-03-28T15:01:12Z2025-03-28T15:01:12ZGitomer's, Jeffrey<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137154104<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552025-03-28T15:01:12Z2025-03-28T15:01:12ZLibert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>Chocolates on the pillow aren't enough : reinventing the customer experienceent://SD_ILS/0/SD_ILS:948192025-03-28T15:01:12Z2025-03-28T15:01:12ZTisch, Jonathan M.<br/>2007<br/>ISBN 9780470043554<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:993642025-03-28T15:01:12Z2025-03-28T15:01:12ZEvenson, Renee<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814474549<br/>How to talk to customers : Creat a great impression every time with magicent://SD_ILS/0/SD_ILS:1004532025-03-28T15:01:12Z2025-03-28T15:01:12ZBerenbaum, Diane 1956- Larkin, Tom 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780787987527<br/>The new influencers : a marketer's guide to the new social mediaent://SD_ILS/0/SD_ILS:1210042025-03-28T15:01:12Z2025-03-28T15:01:12ZGillin, Paul.<br/>2007<br/>ISBN 9781884956652<br/>What the customer wants you to know : How everybody needs to think differently about salesent://SD_ILS/0/SD_ILS:1240762025-03-28T15:01:12Z2025-03-28T15:01:12ZCharan, Ram<br/>2007<br/>ISBN 9780141036878<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:1071832025-03-28T15:01:12Z2025-03-28T15:01:12ZEvenson, Renee<br/>2007<br/>ISBN 9780814474549<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392025-03-28T15:01:12Z2025-03-28T15:01:12ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502025-03-28T15:01:12Z2025-03-28T15:01:12ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:743332025-03-28T15:01:12Z2025-03-28T15:01:12ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142025-03-28T15:01:12Z2025-03-28T15:01:12ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Make winning a habitent://SD_ILS/0/SD_ILS:775302025-03-28T15:01:12Z2025-03-28T15:01:12ZPage, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071465021<br/>Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen storeent://SD_ILS/0/SD_ILS:780792025-03-28T15:01:12Z2025-03-28T15:01:12ZMiglani, Bob<br/>2006<br/>ISBN 9781401301989<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:782722025-03-28T15:01:12Z2025-03-28T15:01:12ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:783032025-03-28T15:01:12Z2025-03-28T15:01:12ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780793188604<br/>Questions that sell : the powerful process for discovering what your customer really wantsent://SD_ILS/0/SD_ILS:790532025-03-28T15:01:12Z2025-03-28T15:01:12ZCherry, Paul<br/>2006<br/>ISBN 9780814473399<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852025-03-28T15:01:12Z2025-03-28T15:01:12ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322025-03-28T15:01:12Z2025-03-28T15:01:12ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532025-03-28T15:01:12Z2025-03-28T15:01:12ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:802322025-03-28T15:01:12Z2025-03-28T15:01:12ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793188604<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:815632025-03-28T15:01:12Z2025-03-28T15:01:12ZGamble, Paul R.<br/>2006<br/>ISBN 9780749446918<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:818362025-03-28T15:01:12Z2025-03-28T15:01:12ZGamble, Paul R.<br/>2006<br/>ISBN 9780749446918<br/>Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customersent://SD_ILS/0/SD_ILS:820432025-03-28T15:01:12Z2025-03-28T15:01:12ZBrinkman, Rick Kirschner, Rick<br/>2006<br/>ISBN 9780071448024<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742025-03-28T15:01:12Z2025-03-28T15:01:12ZKamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Outside innovation : how your customers will co-design your campany's futureent://SD_ILS/0/SD_ILS:971182025-03-28T15:01:12Z2025-03-28T15:01:12ZSeybold, Patricia B.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780061135903<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:822402025-03-28T15:01:12Z2025-03-28T15:01:12ZGamble, Paul R.<br/>2006<br/>ISBN 9780749446918<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382025-03-28T15:01:12Z2025-03-28T15:01:12ZLeland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742025-03-28T15:01:12Z2025-03-28T15:01:12ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846732025-03-28T15:01:12Z2025-03-28T15:01:12ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702025-03-28T15:01:12Z2025-03-28T15:01:12ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Make winning a habitent://SD_ILS/0/SD_ILS:888152025-03-28T15:01:12Z2025-03-28T15:01:12ZPage, Rick<br/>2006<br/>ISBN 9780071465021<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002025-03-28T15:01:12Z2025-03-28T15:01:12ZDenove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Say the magic words : how to get what you want from the people who have what you needent://SD_ILS/0/SD_ILS:536842025-03-28T15:01:12Z2025-03-28T15:01:12ZPadwa, Lynette<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Sri Sabah Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780142002124<br/>Don't just relate : advocateent://SD_ILS/0/SD_ILS:561232025-03-28T15:01:12Z2025-03-28T15:01:12ZUrban, Glen<br/>2005<br/>ISBN 9780131913615<br/>The new marketing conversation : Creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:600872025-03-28T15:01:12Z2025-03-28T15:01:12ZStein, Donna Baier<br/>2005<br/>ISBN 9780324200577<br/>The new marketing conversation : Creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:601352025-03-28T15:01:12Z2025-03-28T15:01:12ZStein, Donna Baier<br/>2005<br/>ISBN 9780324200577<br/>The new marketing conversation : Creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:602312025-03-28T15:01:12Z2025-03-28T15:01:12ZStein, Donna Baier<br/>2005<br/>ISBN 9780324200577<br/>Relationship selling : eight competencies of top sales producersent://SD_ILS/0/SD_ILS:738192025-03-28T15:01:12Z2025-03-28T15:01:12ZCathcart, Jim<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789833246250<br/>When customers talkent://SD_ILS/0/SD_ILS:743312025-03-28T15:01:12Z2025-03-28T15:01:12ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:778132025-03-28T15:01:12Z2025-03-28T15:01:12ZStinnett, Bell<br/>2005<br/>ISBN 9780071441889<br/>When customers talkent://SD_ILS/0/SD_ILS:783012025-03-28T15:01:12Z2025-03-28T15:01:12ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talk : turn what they tell you into salesent://SD_ILS/0/SD_ILS:784012025-03-28T15:01:12Z2025-03-28T15:01:12ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talkent://SD_ILS/0/SD_ILS:802302025-03-28T15:01:12Z2025-03-28T15:01:12ZGross , Scoot T.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793195190<br/>Customer service training 101: quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:820712025-03-28T15:01:12Z2025-03-28T15:01:12ZEvenson, Renee, 1951-<br/>2005<br/>ISBN 9780814472903<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:955722025-03-28T15:01:12Z2025-03-28T15:01:12ZGitomer, Jeffrey H.<br/>2005<br/>ISBN 9780131735361<br/>Managing customer as investments : The strategic value of customers in the long runent://SD_ILS/0/SD_ILS:999742025-03-28T15:01:12Z2025-03-28T15:01:12ZGupta, Sunil<br/>2005<br/>ISBN 9780131428950<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:500532025-03-28T15:01:12Z2025-03-28T15:01:12ZMarone, Mark D<br/>2005<br/>ISBN 9780793188604<br/>Golden circle secrets : b how to achieve consistent sales success through customer values and expectationsent://SD_ILS/0/SD_ILS:845152025-03-28T15:01:12Z2025-03-28T15:01:12ZMidgley, Ben<br/>2005<br/>ISBN 9780471718574<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492025-03-28T15:01:12Z2025-03-28T15:01:12Zehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:600832025-03-28T15:01:12Z2025-03-28T15:01:12ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>The customer learning curve : Creating profits from marketing Chaosent://SD_ILS/0/SD_ILS:600842025-03-28T15:01:12Z2025-03-28T15:01:12ZHellman, Karl<br/>2004<br/>ISBN 9780324226676<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:601312025-03-28T15:01:12Z2025-03-28T15:01:12ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>The customer learning curve : Creating profits from marketing Chaosent://SD_ILS/0/SD_ILS:601322025-03-28T15:01:12Z2025-03-28T15:01:12ZHellman, Karl<br/>2004<br/>ISBN 9780324226676<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:602272025-03-28T15:01:12Z2025-03-28T15:01:12ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>The customer learning curve : Creating profits from marketing Chaosent://SD_ILS/0/SD_ILS:602282025-03-28T15:01:12Z2025-03-28T15:01:12ZHellman, Karl<br/>2004<br/>ISBN 9780324226676<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242025-03-28T15:01:12Z2025-03-28T15:01:12ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>The future of competition : co creating unique value with customerent://SD_ILS/0/SD_ILS:781022025-03-28T15:01:12Z2025-03-28T15:01:12ZPrahald, C.K Ramawamy, Venkat.<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578519538<br/>Your Successful Sales Careerent://SD_ILS/0/SD_ILS:781922025-03-28T15:01:12Z2025-03-28T15:01:12ZAzar, Brian. Foley, Len<br/>2004<br/>ISBN 9780814408254<br/>Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performanceent://SD_ILS/0/SD_ILS:820362025-03-28T15:01:12Z2025-03-28T15:01:12ZBatterley, Richard<br/>2004<br/>ISBN 9780074713747<br/>The relationship edge in business : Connecting with customers and colleagues when it countsent://SD_ILS/0/SD_ILS:333472025-03-28T15:01:12Z2025-03-28T15:01:12ZAcuff, Jerry<br/>2004<br/>ISBN 9780471477129<br/>Memikat hati pelangganent://SD_ILS/0/SD_ILS:734952025-03-28T15:01:12Z2025-03-28T15:01:12ZRozaila Latif<br/>2004<br/>ISBN 9789831971239<br/>The referral of a lifetime : the networking system that produces bottom-line results... every day!ent://SD_ILS/0/SD_ILS:779402025-03-28T15:01:12Z2025-03-28T15:01:12ZTempleton, Tim Stephenson, Lynda Rutledge<br/>2003<br/>ISBN 9781576753217<br/>The relationship advantage : become a trusted advisor and create clients for lifeent://SD_ILS/0/SD_ILS:324302025-03-28T15:01:12Z2025-03-28T15:01:12ZStevenson, Tom Barcus, Sam<br/>2003<br/>ISBN 9780793170265<br/>Hug your customersent://SD_ILS/0/SD_ILS:367022025-03-28T15:01:12Z2025-03-28T15:01:12ZMitchell, Jack<br/>2003<br/>ISBN 9780141015224<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:298612025-03-28T15:01:12Z2025-03-28T15:01:12ZWhitney, Diana Trosten-Bloom, Amanda<br/>2003<br/>ISBN 9781576752265<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:464062025-03-28T15:01:12Z2025-03-28T15:01:12ZSnow, Dennis<br/>2003<br/>ISBN 9781932021066<br/>Hug your customers : still the proven way to personalize sales and achieve astounding resultsent://SD_ILS/0/SD_ILS:2291452025-03-28T15:01:12Z2025-03-28T15:01:12ZMitchell, Jack<br/>2003<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781401397746<br/>The customer services workbookent://SD_ILS/0/SD_ILS:555252025-03-28T15:01:12Z2025-03-28T15:01:12ZLake, Neville Itickey, Kristen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>Beyond World Classent://SD_ILS/0/SD_ILS:23192025-03-28T15:01:12Z2025-03-28T15:01:12ZRoss, Alan M.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780793149056<br/>Business process mappingent://SD_ILS/0/SD_ILS:51812025-03-28T15:01:12Z2025-03-28T15:01:12ZJacka, J. Mike Keller, Paulette J.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471079774<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292025-03-28T15:01:12Z2025-03-28T15:01:12ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Customer relationship managmentent://SD_ILS/0/SD_ILS:78392025-03-28T15:01:12Z2025-03-28T15:01:12ZAnderson, Kristin Kerr, Carol<br/>2002<br/>ISBN 9780071379540<br/>Customer-centric product definitionent://SD_ILS/0/SD_ILS:83462025-03-28T15:01:12Z2025-03-28T15:01:12ZMello, Sheila<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814406687<br/>Total accessent://SD_ILS/0/SD_ILS:83802025-03-28T15:01:12Z2025-03-28T15:01:12ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>Successful global account managementent://SD_ILS/0/SD_ILS:85222025-03-28T15:01:12Z2025-03-28T15:01:12ZWilson, Kevin Speare, Nick Reese, Sam<br/>2002<br/>ISBN 9780749436049<br/>Customer-centric product definition : the key to great product developmentent://SD_ILS/0/SD_ILS:98582025-03-28T15:01:12Z2025-03-28T15:01:12ZMello, Sheila<br/>2002<br/>ISBN 9780814406687<br/>Customer.communityent://SD_ILS/0/SD_ILS:99332025-03-28T15:01:12Z2025-03-28T15:01:12ZBanks, Drew Daus, Kim<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787956219<br/>X-Engineering the corporation : Reinventing your business in the digital ageent://SD_ILS/0/SD_ILS:314272025-03-28T15:01:12Z2025-03-28T15:01:12ZChampy, James<br/>2002<br/>ISBN 9780446678971<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182025-03-28T15:01:12Z2025-03-28T15:01:12ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Beyond world classent://SD_ILS/0/SD_ILS:112002025-03-28T15:01:12Z2025-03-28T15:01:12ZRoss, Alan M.<br/>2002<br/>ISBN 9780793149056<br/>Total accessent://SD_ILS/0/SD_ILS:112602025-03-28T15:01:12Z2025-03-28T15:01:12ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>The ten demandmentsent://SD_ILS/0/SD_ILS:155112025-03-28T15:01:12Z2025-03-28T15:01:12ZMooney, P. Kelly<br/>2002<br/>ISBN 9780071387392<br/>Customer care excellenceent://SD_ILS/0/SD_ILS:171062025-03-28T15:01:12Z2025-03-28T15:01:12ZCook, Sarah<br/>2002<br/>ISBN 9780074937921<br/>The customer services workbookent://SD_ILS/0/SD_ILS:221212025-03-28T15:01:12Z2025-03-28T15:01:12ZLake, Neville Itickey, Kristen<br/>2002<br/>ISBN 9780749437893<br/>The complete guide to customer supportent://SD_ILS/0/SD_ILS:232142025-03-28T15:01:12Z2025-03-28T15:01:12ZFleisher, Joe and Read Brendan<br/>2002<br/>ISBN 9781578200979<br/>Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Serviceent://SD_ILS/0/SD_ILS:260912025-03-28T15:01:12Z2025-03-28T15:01:12ZKAufman, Ron<br/>2002<br/>ISBN 9789810459390<br/>Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutionsent://SD_ILS/0/SD_ILS:984092025-03-28T15:01:12Z2025-03-28T15:01:12ZBlomqvist, Ralfs Dahl, Johan Haeger, Tomas<br/>2002<br/>ISBN 9780852976821<br/>Managing the Customer Experiences : Turning Customers into advocatesent://SD_ILS/0/SD_ILS:1494612025-03-28T15:01:12Z2025-03-28T15:01:12ZSmith, Shaun & Wheeler, Joe<br/>2002<br/>ISBN 9780273661955<br/>CRM at the speed of lightent://SD_ILS/0/SD_ILS:13922025-03-28T15:01:12Z2025-03-28T15:01:12ZGreenberg, Paul<br/>2001<br/>ISBN 9780072127829<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742025-03-28T15:01:12Z2025-03-28T15:01:12ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Loyalty rules!: how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:15392025-03-28T15:01:12Z2025-03-28T15:01:12ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>CRM at speed of lightent://SD_ILS/0/SD_ILS:15792025-03-28T15:01:12Z2025-03-28T15:01:12ZGreenberg, Paul<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780072127829<br/>Pengurusan khidmat pelanggan : petua & teknikent://SD_ILS/0/SD_ILS:46242025-03-28T15:01:12Z2025-03-28T15:01:12ZRahmat Ismail<br/>2001<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789676111425<br/>Customer equityent://SD_ILS/0/SD_ILS:85502025-03-28T15:01:12Z2025-03-28T15:01:12ZBlattberg, Robert C. Getz, Gary<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>Customer winbackent://SD_ILS/0/SD_ILS:87742025-03-28T15:01:12Z2025-03-28T15:01:12ZGriffin, Jill Lowenstein, Michael W.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787946678<br/>The customer revolution : how to thrive when customers are in controlent://SD_ILS/0/SD_ILS:89692025-03-28T15:01:12Z2025-03-28T15:01:12ZSeybold, Patricia B.<br/>2001<br/>ISBN 9780712669849<br/>Loyalty ruels! : how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:111282025-03-28T15:01:12Z2025-03-28T15:01:12ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>Customers that countent://SD_ILS/0/SD_ILS:129782025-03-28T15:01:12Z2025-03-28T15:01:12ZCram, Tony<br/>2001<br/>ISBN 9780273654315<br/>Emotion Marketing : the hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:153952025-03-28T15:01:12Z2025-03-28T15:01:12ZRobinette, Scott Brand, Claire Lenz, Vicki<br/>This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.<br/>2001<br/>ISBN 9780071364140<br/>The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers firstent://SD_ILS/0/SD_ILS:15372025-03-28T15:01:12Z2025-03-28T15:01:12ZThompson, Harvey<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071352109<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:270872025-03-28T15:01:12Z2025-03-28T15:01:12Z2000<br/>ISBN 9780471644095<br/>1,001 ways to keep customers coming backent://SD_ILS/0/SD_ILS:96372025-03-28T15:01:12Z2025-03-28T15:01:12ZGreiner, Donna Kinni, Theodore B,<br/>1999<br/>ISBN 9780761520290<br/>Delivering customers service : how to win a competitive edge through managing customer relationships successfullyent://SD_ILS/0/SD_ILS:306972025-03-28T15:01:12Z2025-03-28T15:01:12ZPayne, Shelia<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780717297405<br/>The quality movement: What total quality management is really all about!ent://SD_ILS/0/SD_ILS:1550152025-03-28T15:01:12Z2025-03-28T15:01:12ZDrummond, Helga<br/>1992<br/>ISBN 9780749407537<br/>Relationship selling : the key to getting and keeping customersent://SD_ILS/0/SD_ILS:737932025-03-28T15:01:12Z2025-03-28T15:01:12ZCathcart, Jim<br/>1990<br/>Perpustakaan Jabatan<br/>ISBN 9789833246052<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:541392025-03-28T15:01:12Z2025-03-28T15:01:12ZSnow, Dennis<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781932021066<br/>Selling edgeent://SD_ILS/0/SD_ILS:131882025-03-28T15:01:12Z2025-03-28T15:01:12ZLevokove, Micheal<br/>ISBN 9789831363577<br/>