Search Results for - Narrowed by: Customer servicesSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qf$003dSUBJECT$002509Subject$002509Customer$002bservices$002509Customer$002bservices$0026ic$003dtrue$0026ps$003d300$0026isd$003dtrue?2025-11-25T03:26:32ZLiving innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942025-11-25T03:26:32Z2025-11-25T03:26:32ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>Competing against luck : the story of innovation and customer choiceent://SD_ILS/0/SD_ILS:2499772025-11-25T03:26:32Z2025-11-25T03:26:32ZChristensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062565235<br/>Zombie loyalists :b using great service to create rabid fansent://SD_ILS/0/SD_ILS:2302312025-11-25T03:26:32Z2025-11-25T03:26:32ZShankman, Peter<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781137279668<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832025-11-25T03:26:32Z2025-11-25T03:26:32ZPrice, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAHent://SD_ILS/0/SD_ILS:2880042025-11-25T03:26:32Z2025-11-25T03:26:32ZFaris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.<br/>2014<br/>Pustaka KL @ Keramat<br/>ISBN 9789671186671<br/>Managing knock your socks off serviceent://SD_ILS/0/SD_ILS:2198982025-11-25T03:26:32Z2025-11-25T03:26:32ZBell, Chip R., author Zemke, Ron, author Bush, John, illustrator<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432044<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-11-25T03:26:32Z2025-11-25T03:26:32ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organizationent://SD_ILS/0/SD_ILS:1855452025-11-25T03:26:32Z2025-11-25T03:26:32ZGregerman, Alan S.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789833832903<br/>Delighting your customersent://SD_ILS/0/SD_ILS:1682802025-11-25T03:26:32Z2025-11-25T03:26:32ZOwton, Avril<br/>2011<br/>ISBN 9781408139929<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812025-11-25T03:26:32Z2025-11-25T03:26:32ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Service innovation : how to go from customer needs to breakthrough servicesent://SD_ILS/0/SD_ILS:1327582025-11-25T03:26:32Z2025-11-25T03:26:32ZBettencourt, Lance A.<br/>2010<br/>ISBN 9780071713009<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882025-11-25T03:26:32Z2025-11-25T03:26:32ZTimm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>C-Scape : conquer the forces changing business todayent://SD_ILS/0/SD_ILS:1382352025-11-25T03:26:32Z2025-11-25T03:26:32ZKramer, Larry 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780061984976<br/>Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lainent://SD_ILS/0/SD_ILS:1423102025-11-25T03:26:32Z2025-11-25T03:26:32ZMd. Ali Berahim<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789673690213<br/>The relationship ageent://SD_ILS/0/SD_ILS:1667522025-11-25T03:26:32Z2025-11-25T03:26:32Z2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780982908310<br/>Customer service in an instant : 60 ways to win customers and keep them coming backent://SD_ILS/0/SD_ILS:2168852025-11-25T03:26:32Z2025-11-25T03:26:32ZBailey, Keith, 1945- Customer relations<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9789833831494<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322025-11-25T03:26:32Z2025-11-25T03:26:32Z2009<br/>ISBN 9789810680961<br/>The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelistsent://SD_ILS/0/SD_ILS:1308062025-11-25T03:26:32Z2025-11-25T03:26:32ZHyken, Shep<br/>2009<br/>ISBN 9780470404829<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672025-11-25T03:26:32Z2025-11-25T03:26:32ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372025-11-25T03:26:32Z2025-11-25T03:26:32ZDijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:1050602025-11-25T03:26:32Z2025-11-25T03:26:32ZKnapp, Duane E.<br/>2008<br/>ISBN 9780071494410<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532025-11-25T03:26:32Z2025-11-25T03:26:32ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>Building a customer service culture : the seven service elements of customer successent://SD_ILS/0/SD_ILS:1151162025-11-25T03:26:32Z2025-11-25T03:26:32ZMatinez, Mario. 1967-<br/>2008<br/>ISBN 9781593119362<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552025-11-25T03:26:32Z2025-11-25T03:26:32ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantageent://SD_ILS/0/SD_ILS:1069362025-11-25T03:26:32Z2025-11-25T03:26:32ZHeskett, James L.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781422110232<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412025-11-25T03:26:32Z2025-11-25T03:26:32ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125582025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Jabatan<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125592025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Molle<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125612025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125622025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Molle<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125632025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125642025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125652025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125662025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125672025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572025-11-25T03:26:32Z2025-11-25T03:26:32ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552025-11-25T03:26:32Z2025-11-25T03:26:32ZLibert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:993642025-11-25T03:26:32Z2025-11-25T03:26:32ZEvenson, Renee<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814474549<br/>101 ways to improve customer service : Training, tools, tips, & techniquesent://SD_ILS/0/SD_ILS:1232162025-11-25T03:26:32Z2025-11-25T03:26:32ZUkens, Lorraine L.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787982003<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:1071832025-11-25T03:26:32Z2025-11-25T03:26:32ZEvenson, Renee<br/>2007<br/>ISBN 9780814474549<br/>101 ways to improve customer service : Training, tools, tips, & techniquesent://SD_ILS/0/SD_ILS:1252182025-11-25T03:26:32Z2025-11-25T03:26:32ZUkens, Lorraine L.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787982003<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432025-11-25T03:26:32Z2025-11-25T03:26:32ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or lessent://SD_ILS/0/SD_ILS:739992025-11-25T03:26:32Z2025-11-25T03:26:32ZTschohl, John<br/>2006<br/>ISBN 9789837205567<br/>Living supply chains: how to mobilize the enterprise around delivering what your customers wantent://SD_ILS/0/SD_ILS:771452025-11-25T03:26:32Z2025-11-25T03:26:32ZGattorna, John<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273706144<br/>Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen storeent://SD_ILS/0/SD_ILS:780792025-11-25T03:26:32Z2025-11-25T03:26:32ZMiglani, Bob<br/>2006<br/>ISBN 9781401301989<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292025-11-25T03:26:32Z2025-11-25T03:26:32ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:815552025-11-25T03:26:32Z2025-11-25T03:26:32ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780749445577<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:818282025-11-25T03:26:32Z2025-11-25T03:26:32ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780749445577<br/>Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customersent://SD_ILS/0/SD_ILS:820432025-11-25T03:26:32Z2025-11-25T03:26:32ZBrinkman, Rick Kirschner, Rick<br/>2006<br/>ISBN 9780071448024<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742025-11-25T03:26:32Z2025-11-25T03:26:32ZKamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:822322025-11-25T03:26:32Z2025-11-25T03:26:32ZZanetti, Daniel.<br/>2006<br/>ISBN 9780749445577<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:841502025-11-25T03:26:32Z2025-11-25T03:26:32ZSchragis, Steven<br/>2006<br/>ISBN 9781593375553<br/>Customer service delivery : research and best practice / Lawrence Fogli , editorent://SD_ILS/0/SD_ILS:844892025-11-25T03:26:32Z2025-11-25T03:26:32ZFogli , Lawrence<br/>2006<br/>ISBN 9780787976200<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382025-11-25T03:26:32Z2025-11-25T03:26:32ZLeland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742025-11-25T03:26:32Z2025-11-25T03:26:32ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732025-11-25T03:26:32Z2025-11-25T03:26:32ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>When customers talkent://SD_ILS/0/SD_ILS:743312025-11-25T03:26:32Z2025-11-25T03:26:32ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talkent://SD_ILS/0/SD_ILS:783012025-11-25T03:26:32Z2025-11-25T03:26:32ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talk : turn what they tell you into salesent://SD_ILS/0/SD_ILS:784012025-11-25T03:26:32Z2025-11-25T03:26:32ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:788082025-11-25T03:26:32Z2025-11-25T03:26:32ZCheverton, Peter<br/>2005<br/>ISBN 9780749441876<br/>When customers talkent://SD_ILS/0/SD_ILS:802302025-11-25T03:26:32Z2025-11-25T03:26:32ZGross , Scoot T.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793195190<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542025-11-25T03:26:32Z2025-11-25T03:26:32ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situationent://SD_ILS/0/SD_ILS:809112025-11-25T03:26:32Z2025-11-25T03:26:32ZBacal, Robert<br/>2005<br/>ISBN 9780071444538<br/>Customer service training 101: quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:820712025-11-25T03:26:32Z2025-11-25T03:26:32ZEvenson, Renee, 1951-<br/>2005<br/>ISBN 9780814472903<br/>The customer service activity book : 50 activities for inspiring exceptional serviceent://SD_ILS/0/SD_ILS:1237192025-11-25T03:26:32Z2025-11-25T03:26:32ZDoane, Darryl S. Sloat, Rose D.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814472590<br/>Integrity service: treat your customers right-watch your business growent://SD_ILS/0/SD_ILS:702802025-11-25T03:26:32Z2025-11-25T03:26:32ZWillingham, Ron<br/>2005<br/>ISBN 9780743270274<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:600832025-11-25T03:26:32Z2025-11-25T03:26:32ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:601312025-11-25T03:26:32Z2025-11-25T03:26:32ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:602272025-11-25T03:26:32Z2025-11-25T03:26:32ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Branded customer service : the new competitive edgeent://SD_ILS/0/SD_ILS:796142025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Janelle, 1943- Stewart, Paul, 1966<br/>2004<br/>ISBN 9781576752982<br/>The relationship edge in business : Connecting with customers and colleagues when it countsent://SD_ILS/0/SD_ILS:333472025-11-25T03:26:32Z2025-11-25T03:26:32ZAcuff, Jerry<br/>2004<br/>ISBN 9780471477129<br/>When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Marketent://SD_ILS/0/SD_ILS:480522025-11-25T03:26:32Z2025-11-25T03:26:32ZYokoyama, John<br/>2004<br/>ISBN 9781401300616<br/>Customer service : A practical approachent://SD_ILS/0/SD_ILS:130102025-11-25T03:26:32Z2025-11-25T03:26:32ZHarris, Elaine K.<br/>2003<br/>ISBN 9780130978530<br/>Services marketingent://SD_ILS/0/SD_ILS:190802025-11-25T03:26:32Z2025-11-25T03:26:32ZZeithaml, Valarie A. Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071199148<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:464062025-11-25T03:26:32Z2025-11-25T03:26:32ZSnow, Dennis<br/>2003<br/>ISBN 9781932021066<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593382025-11-25T03:26:32Z2025-11-25T03:26:32ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593532025-11-25T03:26:32Z2025-11-25T03:26:32ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>Total accessent://SD_ILS/0/SD_ILS:83802025-11-25T03:26:32Z2025-11-25T03:26:32ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182025-11-25T03:26:32Z2025-11-25T03:26:32ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>The ten demandmentsent://SD_ILS/0/SD_ILS:155112025-11-25T03:26:32Z2025-11-25T03:26:32ZMooney, P. Kelly<br/>2002<br/>ISBN 9780071387392<br/>Buiding great customer experiencesent://SD_ILS/0/SD_ILS:216012025-11-25T03:26:32Z2025-11-25T03:26:32ZShaw, Colin Ivens, John<br/>2002<br/>ISBN 9780333990131<br/>How to kiss and keep your customers and kick the competitionent://SD_ILS/0/SD_ILS:225772025-11-25T03:26:32Z2025-11-25T03:26:32ZMalouf, Doug<br/>2002<br/>ISBN 9781865089577<br/>Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Serviceent://SD_ILS/0/SD_ILS:260912025-11-25T03:26:32Z2025-11-25T03:26:32ZKAufman, Ron<br/>2002<br/>ISBN 9789810459390<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742025-11-25T03:26:32Z2025-11-25T03:26:32ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Tips & tactics for serving customers on the internetent://SD_ILS/0/SD_ILS:42512025-11-25T03:26:32Z2025-11-25T03:26:32ZCleaver, Joanne Y.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781582300160<br/>Pengurusan khidmat pelanggan : petua & teknikent://SD_ILS/0/SD_ILS:46242025-11-25T03:26:32Z2025-11-25T03:26:32ZRahmat Ismail<br/>2001<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789676111425<br/>Customer winbackent://SD_ILS/0/SD_ILS:87742025-11-25T03:26:32Z2025-11-25T03:26:32ZGriffin, Jill Lowenstein, Michael W.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787946678<br/>Batteries included! : creating legendary serviceent://SD_ILS/0/SD_ILS:91172025-11-25T03:26:32Z2025-11-25T03:26:32ZBarlow, Nigel May<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780712680639<br/>Key customers: How to manage them profitablyent://SD_ILS/0/SD_ILS:286032025-11-25T03:26:32Z2025-11-25T03:26:32ZMcDonald, Malcolm Rogers, Beth Woodburn, Diana<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750646154<br/>Customer service games for trainingent://SD_ILS/0/SD_ILS:300092025-11-25T03:26:32Z2025-11-25T03:26:32ZRoberts-Phelps, Graham<br/>2000<br/>ISBN 9780566082054<br/>1,001 ways to keep customers coming backent://SD_ILS/0/SD_ILS:96372025-11-25T03:26:32Z2025-11-25T03:26:32ZGreiner, Donna Kinni, Theodore B,<br/>1999<br/>ISBN 9780761520290<br/>Delivering customers service : how to win a competitive edge through managing customer relationships successfullyent://SD_ILS/0/SD_ILS:306972025-11-25T03:26:32Z2025-11-25T03:26:32ZPayne, Shelia<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780717297405<br/>The experience economyent://SD_ILS/0/SD_ILS:156932025-11-25T03:26:32Z2025-11-25T03:26:32ZPine II, B. Joseph Gilmore, James H<br/>1999<br/>ISBN 9780875848198<br/>Profitable customersent://SD_ILS/0/SD_ILS:235142025-11-25T03:26:32Z2025-11-25T03:26:32ZWilson, Charles<br/>1999<br/>ISBN 9788175540958<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002025-11-25T03:26:32Z2025-11-25T03:26:32ZTschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>The customer challenge : the inside story of a remarkable transformation in customer serviceent://SD_ILS/0/SD_ILS:1836892025-11-25T03:26:32Z2025-11-25T03:26:32ZJohnson, Tom Jakeman, Mark<br/>1997<br/>ISBN 9780273626336<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:541392025-11-25T03:26:32Z2025-11-25T03:26:32ZSnow, Dennis<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781932021066<br/>