Search Results for - Narrowed by: Customer services.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300$0026isd$003dtrue?dt=list2026-08-26T07:24:19ZSalesforce Service Cloud for dummiesent://SD_ILS/0/SD_ILS:2303932026-08-26T07:24:19Z2026-08-26T07:24:19ZPaz, Jon Kelley, T.J<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781119010685<br/>Startupland : how three guys risked everything to turn an idea into a global businessent://SD_ILS/0/SD_ILS:2304682026-08-26T07:24:19Z2026-08-26T07:24:19ZSvane, Mikkel Adler, Carlye<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118980811<br/>Unselling : stop selling, start connectingent://SD_ILS/0/SD_ILS:2304692026-08-26T07:24:19Z2026-08-26T07:24:19ZStratten, Scott<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118943007<br/>Fish! : a remarkable way to boost morale and improve resultsent://SD_ILS/0/SD_ILS:2309802026-08-26T07:24:19Z2026-08-26T07:24:19ZLundin, Stephen C., 1941- Paul, Harry, 1950- Christensen, John, 1959-<br/>2014 2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781444792805<br/>Customer service : a practical approachent://SD_ILS/0/SD_ILS:1898762026-08-26T07:24:19Z2026-08-26T07:24:19ZHarris, Elaine K.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9780132742399<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:2009002026-08-26T07:24:19Z2026-08-26T07:24:19ZSolis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781118456538<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102026-08-26T07:24:19Z2026-08-26T07:24:19ZToister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-08-26T07:24:19Z2026-08-26T07:24:19ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:2199382026-08-26T07:24:19Z2026-08-26T07:24:19ZGallagher, Richard s<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431832<br/>The customer rules : the 39 essential rules for delivering sensational serviceent://SD_ILS/0/SD_ILS:2112852026-08-26T07:24:19Z2026-08-26T07:24:19ZCockerell, Lee, author.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780770435608<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:2135212026-08-26T07:24:19Z2026-08-26T07:24:19ZMitchell, Dave<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118726839<br/>No thanks, I'm just looking : sales techniques for turning shoppers into buyersent://SD_ILS/0/SD_ILS:1791342026-08-26T07:24:19Z2026-08-26T07:24:19ZFriedman, Harry J.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118153406<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242026-08-26T07:24:19Z2026-08-26T07:24:19ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782026-08-26T07:24:19Z2026-08-26T07:24:19ZImbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362026-08-26T07:24:19Z2026-08-26T07:24:19ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:1759492026-08-26T07:24:19Z2026-08-26T07:24:19ZCheverton, Peter.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749463519<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642026-08-26T07:24:19Z2026-08-26T07:24:19ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>The intention economy : when customers take chargeent://SD_ILS/0/SD_ILS:2063352026-08-26T07:24:19Z2026-08-26T07:24:19ZSearls, Doc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422158524<br/>Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situationent://SD_ILS/0/SD_ILS:1465582026-08-26T07:24:19Z2026-08-26T07:24:19ZBacal, Robert.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071745062<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:1465652026-08-26T07:24:19Z2026-08-26T07:24:19ZLucas, Robert W.<br/>"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071748360<br/>Customer serviceent://SD_ILS/0/SD_ILS:1847422026-08-26T07:24:19Z2026-08-26T07:24:19Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780538740289<br/>Beyond the familiar : long-term growth through customer focus and innovationent://SD_ILS/0/SD_ILS:1765342026-08-26T07:24:19Z2026-08-26T07:24:19ZBarwise, Patrick Meehan, Seán<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470976319<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:1471302026-08-26T07:24:19Z2026-08-26T07:24:19ZChesbrough, Henry William, 1956-<br/>"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470905746<br/>10 steps to successful customer serviceent://SD_ILS/0/SD_ILS:2013212026-08-26T07:24:19Z2026-08-26T07:24:19ZKamin, Maxine.<br/>Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781562865900<br/>Effective customer careent://SD_ILS/0/SD_ILS:1623502026-08-26T07:24:19Z2026-08-26T07:24:19ZWellington, Patricia.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749459970<br/>101 ways to really satisfy your customersent://SD_ILS/0/SD_ILS:1771012026-08-26T07:24:19Z2026-08-26T07:24:19ZGriffiths, Andrew<br/>2002<br/>ISBN 9781865087443<br/>How to turn customer service into customer salesent://SD_ILS/0/SD_ILS:1837212026-08-26T07:24:19Z2026-08-26T07:24:19ZKatz, Bernard.<br/>1988 1987<br/>ISBN 9780844231709<br/>