Search Results for Business - Narrowed by: Customer relationsSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dBusiness$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ps$003d300$0026isd$003dtrue?2025-12-11T03:31:55ZBusiness process mappingent://SD_ILS/0/SD_ILS:51812025-12-11T03:31:55Z2025-12-11T03:31:55ZJacka, J. Mike Keller, Paulette J.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471079774<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-12-11T03:31:55Z2025-12-11T03:31:55ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822025-12-11T03:31:55Z2025-12-11T03:31:55ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:1481842025-12-11T03:31:55Z2025-12-11T03:31:55Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422162521<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502025-12-11T03:31:55Z2025-12-11T03:31:55ZMontague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812025-12-11T03:31:55Z2025-12-11T03:31:55ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1307092025-12-11T03:31:55Z2025-12-11T03:31:55ZLencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1329652025-12-11T03:31:55Z2025-12-11T03:31:55ZLencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-12-11T03:31:55Z2025-12-11T03:31:55ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:1237392025-12-11T03:31:55Z2025-12-11T03:31:55ZGillin, Paul.<br/>2009 2008<br/>ISBN 9781884956850<br/>Mind-read your customers : Using insights from psychology to increase sales & build a better businessent://SD_ILS/0/SD_ILS:1491422025-12-11T03:31:55Z2025-12-11T03:31:55ZSnyder, David P.<br/>2009 2008 2007 2006 2005<br/>ISBN 9788184950083<br/>Rules to break & laws to follow : How your business can beat the crisis of short-termisment://SD_ILS/0/SD_ILS:1005642025-12-11T03:31:55Z2025-12-11T03:31:55ZPeppers, Don Rogers, Martha, PhD.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470227541<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852025-12-11T03:31:55Z2025-12-11T03:31:55ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & lifeent://SD_ILS/0/SD_ILS:1133432025-12-11T03:31:55Z2025-12-11T03:31:55ZGitomer's, Jeffrey<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137154104<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552025-12-11T03:31:55Z2025-12-11T03:31:55ZLibert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performanceent://SD_ILS/0/SD_ILS:820362025-12-11T03:31:55Z2025-12-11T03:31:55ZBatterley, Richard<br/>2004<br/>ISBN 9780074713747<br/>The relationship edge in business : Connecting with customers and colleagues when it countsent://SD_ILS/0/SD_ILS:333472025-12-11T03:31:55Z2025-12-11T03:31:55ZAcuff, Jerry<br/>2004<br/>ISBN 9780471477129<br/>X-Engineering the corporation : Reinventing your business in the digital ageent://SD_ILS/0/SD_ILS:314272025-12-11T03:31:55Z2025-12-11T03:31:55ZChampy, James<br/>2002<br/>ISBN 9780446678971<br/>Delivering customers service : how to win a competitive edge through managing customer relationships successfullyent://SD_ILS/0/SD_ILS:306972025-12-11T03:31:55Z2025-12-11T03:31:55ZPayne, Shelia<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780717297405<br/>117 TIPS ONLINE BRANDINGent://SD_ILS/0/SD_ILS:2909242025-12-11T03:31:55Z2025-12-11T03:31:55ZJamal SifuFBads, 1981-, author.<br/>2018<br/>Pustaka KL @ Keramat<br/>ISBN 9789671610404<br/>Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold callingent://SD_ILS/0/SD_ILS:2353352025-12-11T03:31:55Z2025-12-11T03:31:55ZBlount, Jeb<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119144755<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572025-12-11T03:31:55Z2025-12-11T03:31:55ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>Engage! : the complete guide for brands & businesses to build, cultivate and measure success in the new web/c Brian Solis.ent://SD_ILS/0/SD_ILS:1464672025-12-11T03:31:55Z2025-12-11T03:31:55ZSolis, Brian<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118003763<br/>Top market strategy : applying the 80/20 ruleent://SD_ILS/0/SD_ILS:1849732025-12-11T03:31:55Z2025-12-11T03:31:55ZKruger, Elizabeth Rush<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606493106<br/>You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profitsent://SD_ILS/0/SD_ILS:1473042025-12-11T03:31:55Z2025-12-11T03:31:55ZFuller, Edwin D., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470879610<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882025-12-11T03:31:55Z2025-12-11T03:31:55ZTimm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>Build the bridge firstent://SD_ILS/0/SD_ILS:1667502025-12-11T03:31:55Z2025-12-11T03:31:55ZSoon SL<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789671016107<br/>Connectability : 8 keys to building strong partnerships with your colleagues and your customersent://SD_ILS/0/SD_ILS:1859302025-12-11T03:31:55Z2025-12-11T03:31:55ZRyback, David Jim Cathcart 1946- David Nour 1968-<br/>2010<br/>ISBN 9780071638852<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322025-12-11T03:31:55Z2025-12-11T03:31:55Z2009<br/>ISBN 9789810680961<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672025-12-11T03:31:55Z2025-12-11T03:31:55ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532025-12-11T03:31:55Z2025-12-11T03:31:55ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412025-12-11T03:31:55Z2025-12-11T03:31:55ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852025-12-11T03:31:55Z2025-12-11T03:31:55ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>The new marketing conversation : Creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:600872025-12-11T03:31:55Z2025-12-11T03:31:55ZStein, Donna Baier<br/>2005<br/>ISBN 9780324200577<br/>The new marketing conversation : Creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:601352025-12-11T03:31:55Z2025-12-11T03:31:55ZStein, Donna Baier<br/>2005<br/>ISBN 9780324200577<br/>The new marketing conversation : Creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:602312025-12-11T03:31:55Z2025-12-11T03:31:55ZStein, Donna Baier<br/>2005<br/>ISBN 9780324200577<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:955722025-12-11T03:31:55Z2025-12-11T03:31:55ZGitomer, Jeffrey H.<br/>2005<br/>ISBN 9780131735361<br/>Golden circle secrets : b how to achieve consistent sales success through customer values and expectationsent://SD_ILS/0/SD_ILS:845152025-12-11T03:31:55Z2025-12-11T03:31:55ZMidgley, Ben<br/>2005<br/>ISBN 9780471718574<br/>The future of competition : co creating unique value with customerent://SD_ILS/0/SD_ILS:781022025-12-11T03:31:55Z2025-12-11T03:31:55ZPrahald, C.K Ramawamy, Venkat.<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578519538<br/>The referral of a lifetime : the networking system that produces bottom-line results... every day!ent://SD_ILS/0/SD_ILS:779402025-12-11T03:31:55Z2025-12-11T03:31:55ZTempleton, Tim Stephenson, Lynda Rutledge<br/>2003<br/>ISBN 9781576753217<br/>Hug your customersent://SD_ILS/0/SD_ILS:367022025-12-11T03:31:55Z2025-12-11T03:31:55ZMitchell, Jack<br/>2003<br/>ISBN 9780141015224<br/>Hug your customers : still the proven way to personalize sales and achieve astounding resultsent://SD_ILS/0/SD_ILS:2291452025-12-11T03:31:55Z2025-12-11T03:31:55ZMitchell, Jack<br/>2003<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781401397746<br/>Total accessent://SD_ILS/0/SD_ILS:83802025-12-11T03:31:55Z2025-12-11T03:31:55ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>Loyalty rules!: how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:15392025-12-11T03:31:55Z2025-12-11T03:31:55ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>Customer equityent://SD_ILS/0/SD_ILS:85502025-12-11T03:31:55Z2025-12-11T03:31:55ZBlattberg, Robert C. Getz, Gary<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>Loyalty ruels! : how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:111282025-12-11T03:31:55Z2025-12-11T03:31:55ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>Emotion Marketing : the hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:153952025-12-11T03:31:55Z2025-12-11T03:31:55ZRobinette, Scott Brand, Claire Lenz, Vicki<br/>This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.<br/>2001<br/>ISBN 9780071364140<br/>The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers firstent://SD_ILS/0/SD_ILS:15372025-12-11T03:31:55Z2025-12-11T03:31:55ZThompson, Harvey<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071352109<br/>