Search Results for Conflict management - Narrowed by: Anger. SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dConflict$002bmanagement$0026qf$003dSUBJECT$002509Subject$002509Anger.$002509Anger.$0026ic$003dtrue$0026ps$003d300? 2025-12-11T10:01:38Z Defusing the angry patron : a how-to-do-it manual for librarians ent://SD_ILS/0/SD_ILS:216228 2025-12-11T10:01:38Z 2025-12-11T10:01:38Z Rubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN&#160;9781555707316<br/>