Search Results for Consumer complaints SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dConsumer$002bcomplaints$0026ic$003dtrue$0026ps$003d300?dt=list 2026-05-30T12:35:43Z Hug your haters : how to embrace complaints and keep your customers ent://SD_ILS/0/SD_ILS:235030 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Baer,Jay<br/>2016<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781101980675<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112558 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>Perpustakaan Jabatan<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112559 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112561 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112562 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112563 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112564 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112565 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112566 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112567 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>ISBN&#160;9781576755822<br/> You don't need a lawyer ent://SD_ILS/0/SD_ILS:109751 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Kramon, James M.<br/>2005<br/>ISBN&#160;9780761140382<br/> Complaint management : the heart of CRM ent://SD_ILS/0/SD_ILS:70266 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Stauss, Bernd<br/>2004<br/>ISBN&#160;9780324202649<br/> Complaint management : the heart of CRM ent://SD_ILS/0/SD_ILS:72974 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Stauss, Bernd<br/>2004<br/>ISBN&#160;9780324202649<br/> Complaint management : the heart of CRM ent://SD_ILS/0/SD_ILS:73170 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Stauss, Bernd<br/>2004<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780324202649<br/> How to complaint and get results ent://SD_ILS/0/SD_ILS:92499 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Persatuan Pengguna Pulau Pinang<br/>2003<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai<br/>ISBN&#160;9789831041567<br/> Cara mengadu dan mendapat hasilnya ent://SD_ILS/0/SD_ILS:92501 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Persatuan Pengguna Pulau Pinang<br/>2003<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai<br/>ISBN&#160;9789831041628<br/> Mengendali aduan pelanggan : menukar cabaran kepada peluang ent://SD_ILS/0/SD_ILS:43789 2026-05-30T12:35:43Z 2026-05-30T12:35:43Z Denham, Jennifer<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789832473848<br/>