Search Results for Consumer satisfaction.

Rethinking competitive advantage : new rules for the digital age

2026-04-28T17:54:16Z

Charan, Ram
2021
Perpustakaan Medan Idaman Pustaka KL @ Keramat
ISBN 9781847943477

EVOLUSI KAEDAH PENGUKURAN KEPUASAN DALAM INDUSTRI PEMBINAAN

2026-04-28T17:54:16Z

Md. Asrul Nasid Masrom, Dr., author.
2017
Pustaka KL @ Keramat
ISBN 9789672110415

Your customer rules! : delivering the Me2B experiences that today's customers demand

2026-04-28T17:54:16Z

Price, Bill Jaffe, David, 1963- author
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118954775

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

2026-04-28T17:54:16Z

Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 9780814432808

Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet

2026-04-28T17:54:16Z

Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789810718329

The Apple experience : the secrets of delivering insanely great customer service

2026-04-28T17:54:16Z

Gallo, Carmine.
2012
Perpustakaan Kuala Lumpur
ISBN 9780071793209

UX best practices : how to achieve more impact with user experience

2026-04-28T17:54:16Z

Degen, Helmut, 1964- Yuan, Xiaowei, 1963-
2012
Perpustakaan Kuala Lumpur
ISBN 9780071752510

Winning the customer : turn consumers into fans and get them to spend more

2026-04-28T17:54:16Z

Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 9780071775267

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2026-04-28T17:54:16Z

Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 9780071786973

Now, build a great business! : 7 ways to maximize your profits in any market

2026-04-28T17:54:16Z

Thompson, Mark Tracy, Brian.
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780814416976

Growth or bust! : proven turnaround strategies to grow your business

2026-04-28T17:54:16Z

Faust, Mark.
2011
Perpustakaan Kuala Lumpur
ISBN 9781601631626

Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lain

2026-04-28T17:54:16Z

Md. Ali Berahim
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789673690213

Winning with customers: a playbook for B2B

2026-04-28T17:54:16Z

Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 9780470547991

Brains on fire : igniting powerful, sustainable, word of mouth movements

2026-04-28T17:54:16Z

Phillips, Robbin
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780470614181

Delivering satisfaction and service quality : a customer-based approach for libraries

2026-04-28T17:54:16Z

Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 9788184082425

Business process mapping : improving customer satisfaction

2026-04-28T17:54:16Z

Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 9780470444580

Business process mapping : improving customer satisfaction

2026-04-28T17:54:16Z

Jacka, J. Mike
2009
ISBN 9780470444580

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

2026-04-28T17:54:16Z

Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 9780470189085

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2026-04-28T17:54:16Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

The celebrity experience : Insider secrets to delivering red-carpet customer service

2026-04-28T17:54:16Z

Cutting, Donna 1966-
2008
ISBN 9780470174012

What's the secrets?

2026-04-28T17:54:16Z

Dijulius, John R. 1964-
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470196120

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

2026-04-28T17:54:16Z

Buchanan, Richard W.
2008
ISBN 9780070138636

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

2026-04-28T17:54:16Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

Tip menawan hati pelanggan

2026-04-28T17:54:16Z

Zainuddin Zakaria Ziadatul Hidayah Zakaria.
2008
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833586219

Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

2026-04-28T17:54:16Z

Blackshaw, Pete
2008
Perpustakaan Kuala Lumpur
ISBN 9780385522724

The celebrity experience : Insider secrets to delivering red-carpet customer service

2026-04-28T17:54:16Z

Cutting, Donna 1966-
2008
ISBN 9780470174012

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2026-04-28T17:54:16Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2026-04-28T17:54:16Z

Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470189085

The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius

2026-04-28T17:54:16Z

Vitale, Joe 1953-
2007
ISBN 9780470108109

The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius

2026-04-28T17:54:16Z

Vitale, Joe 1953-
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470108109

The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius

2026-04-28T17:54:16Z

Vitale, Joe 1953-
2007
ISBN 9780470108109

Human Sigma : managing the employee-customer encounter

2026-04-28T17:54:16Z

Fleming, John H.
2007
Perpustakaan Kuala Lumpur
ISBN 9781595620163

Human Sigma : Managing the employee-customer encounter

2026-04-28T17:54:16Z

Fleming, John H.
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781595620163

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

2026-04-28T17:54:16Z

Heppell, Michael.
2006
ISBN 9780273707929

The golden apple : how to grow opportunity and harvest success

2026-04-28T17:54:16Z

Aaronson, Kathy
2006
ISBN 9780471777823

Making meaning : how successful businesses deliver meaningful customer experiences

2026-04-28T17:54:16Z

Diller, Steve Shedroff, Nathan Rhea, Darrel
2006
ISBN 9780321374097

The ultimate question : driving good profits and true growth

2026-04-28T17:54:16Z

Reichheld, Fried
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781591397830

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

2026-04-28T17:54:16Z

Ranadive, Vivek.
2006
ISBN 9780071450140

Sell the brand first : how to sell your brand and create lasting customer loyalty

2026-04-28T17:54:16Z

Stiff, Dan.
2006
ISBN 9780071470421

Sell the brand first : how to sell your brand and create lasting customer loyalty

2026-04-28T17:54:16Z

Stiff, Dan.
2006
ISBN 9780071470421

Amaze your customer! : creative tips on winning and keeping your customers

2026-04-28T17:54:16Z

Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9780749445577

Amaze your customer! : creative tips on winning and keeping your customers

2026-04-28T17:54:16Z

Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780749445577

Amaze your customer! : creative tips on winning and keeping your customers

2026-04-28T17:54:16Z

Zanetti, Daniel.
2006
ISBN 9780749445577

The golden apple : how to grow opportunity and harvest success

2026-04-28T17:54:16Z

Aaronson, Kathy
2006
ISBN 9780471777823

Satisfaction : how every great company listens to the voice of the customer

2026-04-28T17:54:16Z

Denove, Chris. Power, James D.
2006
ISBN 9781591841647

Service strategy: management moves for customer results

2026-04-28T17:54:16Z

Horovitz, Jacques
2004
ISBN 9780273675839

Value-based marketing for bottom-line success

2026-04-28T17:54:16Z

De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 9780071396561

Business process mapping

2026-04-28T17:54:16Z

Jacka, J. Mike Keller, Paulette J.
2002
Perpustakaan Kuala Lumpur
ISBN 9780471079774

When customers think we dont care : ending action that self-destruct companies, customers service and jobs

2026-04-28T17:54:16Z

Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 9780074709306

Customer Chemistry : how to keep the customers you want-and say "Good-bye" to the ones you don't

2026-04-28T17:54:16Z

Naylor, Mary Greco, Susan
2002
Perpustakaan Kuala Lumpur
ISBN 9780658001444

Total access

2026-04-28T17:54:16Z

McKenna, Regis
2002
ISBN 9781578512447

Built for use

2026-04-28T17:54:16Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

Built for use : driving profitability through the user experince

2026-04-28T17:54:16Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

When customers think we don't care

2026-04-28T17:54:16Z

Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 9780074709306

Total access

2026-04-28T17:54:16Z

McKenna, Regis
2002
ISBN 9781578512447

50 powerful ideas

2026-04-28T17:54:16Z

Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 9781564145994

Buiding great customer experiences

2026-04-28T17:54:16Z

Shaw, Colin Ivens, John
2002
ISBN 9780333990131

Customer once client forever : 12 tools for building lifetime business relationships

2026-04-28T17:54:16Z

Buckingham, Richard
2001
ISBN 9780938721826

The agenda

2026-04-28T17:54:16Z

Hammer, Michael
2001
ISBN 9780712614566

The agenda : what every business must do to dominate the decade

2026-04-28T17:54:16Z

Hammer, Michael
2001
Perpustakaan Kuala Lumpur
ISBN 9780609609668

Emotion Marketing : the hallmark way of winning customers for life

2026-04-28T17:54:16Z

Robinette, Scott Brand, Claire Lenz, Vicki
This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.
2001
ISBN 9780071364140

The customer delight principle

2026-04-28T17:54:16Z

Vavra, Terry
2001
ISBN 9780658010040

Delivering satisfaction and service quality : a customer-based approach for libraries

2026-04-28T17:54:16Z

Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 9780838907894

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

2026-04-28T17:54:16Z

Johnson, Michael D. (Michael David) Gustafsson, Anders, 1964-
2000
ISBN 9780787953102

1,001 ways to keep customers coming back

2026-04-28T17:54:16Z

Greiner, Donna Kinni, Theodore B,
1999
ISBN 9780761520290

The market driven organization

2026-04-28T17:54:16Z

Day, George S.
1999
Perpustakaan Kuala Lumpur
ISBN 9780684864679

Profitable customers

2026-04-28T17:54:16Z

Wilson, Charles
1999
ISBN 9788175540958

Knocks your socks off selling

2026-04-28T17:54:16Z

Gitomer, Jeffrey H. Zemke, Ron
1999
Perpustakaan Kuala Lumpur
ISBN 9780814470305

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

2026-04-28T17:54:16Z

Tschohl, John
1999
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 9789837204034

Measuring customer satisfaction : survey design, use, and statistical analysis methods

2026-04-28T17:54:16Z

Hayes, Bob E., 1963-
1998
ISBN 9780873893626