Search Results for Consumers - Narrowed by: Customer relationsSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dConsumers$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ps$003d300$0026isd$003dtrue?dt=list2026-10-07T23:02:57ZUplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432026-10-07T23:02:57Z2026-10-07T23:02:57ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552026-10-07T23:02:57Z2026-10-07T23:02:57ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822026-10-07T23:02:57Z2026-10-07T23:02:57ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672026-10-07T23:02:57Z2026-10-07T23:02:57ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532026-10-07T23:02:57Z2026-10-07T23:02:57ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552026-10-07T23:02:57Z2026-10-07T23:02:57ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven worldent://SD_ILS/0/SD_ILS:1064852026-10-07T23:02:57Z2026-10-07T23:02:57ZBlackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780385522724<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412026-10-07T23:02:57Z2026-10-07T23:02:57ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392026-10-07T23:02:57Z2026-10-07T23:02:57ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502026-10-07T23:02:57Z2026-10-07T23:02:57ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142026-10-07T23:02:57Z2026-10-07T23:02:57ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852026-10-07T23:02:57Z2026-10-07T23:02:57ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322026-10-07T23:02:57Z2026-10-07T23:02:57ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532026-10-07T23:02:57Z2026-10-07T23:02:57ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702026-10-07T23:02:57Z2026-10-07T23:02:57ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002026-10-07T23:02:57Z2026-10-07T23:02:57ZDenove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:778132026-10-07T23:02:57Z2026-10-07T23:02:57ZStinnett, Bell<br/>2005<br/>ISBN 9780071441889<br/>The customer learning curve : Creating profits from marketing Chaosent://SD_ILS/0/SD_ILS:600842026-10-07T23:02:57Z2026-10-07T23:02:57ZHellman, Karl<br/>2004<br/>ISBN 9780324226676<br/>The customer learning curve : Creating profits from marketing Chaosent://SD_ILS/0/SD_ILS:601322026-10-07T23:02:57Z2026-10-07T23:02:57ZHellman, Karl<br/>2004<br/>ISBN 9780324226676<br/>The customer learning curve : Creating profits from marketing Chaosent://SD_ILS/0/SD_ILS:602282026-10-07T23:02:57Z2026-10-07T23:02:57ZHellman, Karl<br/>2004<br/>ISBN 9780324226676<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-10-07T23:02:57Z2026-10-07T23:02:57ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Business process mappingent://SD_ILS/0/SD_ILS:51812026-10-07T23:02:57Z2026-10-07T23:02:57ZJacka, J. Mike Keller, Paulette J.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471079774<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292026-10-07T23:02:57Z2026-10-07T23:02:57ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Total accessent://SD_ILS/0/SD_ILS:83802026-10-07T23:02:57Z2026-10-07T23:02:57ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182026-10-07T23:02:57Z2026-10-07T23:02:57ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Total accessent://SD_ILS/0/SD_ILS:112602026-10-07T23:02:57Z2026-10-07T23:02:57ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>Emotion Marketing : the hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:153952026-10-07T23:02:57Z2026-10-07T23:02:57ZRobinette, Scott Brand, Claire Lenz, Vicki<br/>This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.<br/>2001<br/>ISBN 9780071364140<br/>1,001 ways to keep customers coming backent://SD_ILS/0/SD_ILS:96372026-10-07T23:02:57Z2026-10-07T23:02:57ZGreiner, Donna Kinni, Theodore B,<br/>1999<br/>ISBN 9780761520290<br/>