Search Results for Consumers. - Narrowed by: English SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dConsumers.$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ps$003d300$0026isd$003dtrue? 2026-10-05T07:23:45Z Citizens or consumers? ent://SD_ILS/0/SD_ILS:78239 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lewis, Justin, 1958-&#160;Inthorn, Sanna.&#160;Wahl-Jorgensen, Karin.<br/>2005<br/>ISBN&#160;9780335215553<br/> Authenticity : What consumers really want ent://SD_ILS/0/SD_ILS:105054 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gilmore, James H 1959-&#160;Pine, B. Joseph 1962-<br/>2007<br/>ISBN&#160;9781591391456<br/> Authenticity : What consumers really want ent://SD_ILS/0/SD_ILS:109637 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gilmore, James H 1959-&#160;Pine, B. Joseph 1962-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781591391456<br/> Digital consumers: Reshaping the information profession ent://SD_ILS/0/SD_ILS:114372 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781856046510<br/> Tourism business frontiers : consumers, products and industry ent://SD_ILS/0/SD_ILS:84727 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Buhalis, Dimitrios&#160;Costa, Carlos<br/>2006<br/>ISBN&#160;9780750663779<br/> We first : how brands and consumers use social media to build a better world ent://SD_ILS/0/SD_ILS:192027 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Mainwaring, Simon, 1967-<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780230110267<br/> Marketing for Competitiveness : Asia To The World! In The Age Of Digital Consumers ent://SD_ILS/0/SD_ILS:254348 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kotler, Philip&#160;Kartajaya, Hermawan, 1947- author.&#160;Hooi, Den Huan, author.<br/>2018<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789813201965<br/> Empire of things : how we became a world of consumers, from the fifteenth century to the twenty-first ent://SD_ILS/0/SD_ILS:249861 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Trentmann, Frank, author<br/>2016<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Jabatan<br/>ISBN&#160;9780713999624<br/> Farm To Table : The Essential Guide To Sustainable Food Systems For Students, Professionals, And Consumers ent://SD_ILS/0/SD_ILS:259027 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Benjamin, Darryl<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781603586726<br/> Likeable business : why today's consumers demand more and how leaders can deliver ent://SD_ILS/0/SD_ILS:201343 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780071800471<br/> Marketing to millennials : reach the largest and most influential generation of consumers ever ent://SD_ILS/0/SD_ILS:219904 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Fromm, Jeff&#160;Garton, Christie<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814433225<br/> Brainfluence : 100 ways to persuade and convince consumers with neuromarketing ent://SD_ILS/0/SD_ILS:180905 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Dooley, Roger, 1952-<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118113363<br/> Winning the customer : turn consumers into fans and get them to spend more ent://SD_ILS/0/SD_ILS:184978 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Imbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071775267<br/> Why she buy : The new strategy for reaching the world's most powerful consumers ent://SD_ILS/0/SD_ILS:120985 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Brennan, Bridget.<br/>2009<br/>ISBN&#160;9780307450388<br/> Treating and beating heart disease : a consumer&rsquo;s guide to cardiac medicines ent://SD_ILS/0/SD_ILS:161763 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Roberts, Barbara H.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780763753634<br/> Guide to hospitalisation and surgical insurance in Malaysia : empowering consumers to make difference ent://SD_ILS/0/SD_ILS:118796 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Pee Che Yong<br/>2008<br/>ISBN&#160;9789833794232<br/> The power of the purse: how smart businesses are adapting to the world's most important consumers-women ent://SD_ILS/0/SD_ILS:77156 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Warner, Fara<br/>2006<br/>ISBN&#160;9780131855199<br/> Mind your x's and y's : satisfying the 10 cravings of a new generation of consumers ent://SD_ILS/0/SD_ILS:80045 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Johnson, Lisa, 1967-&#160;Hanson, Cheri<br/>2006<br/>ISBN&#160;9780743277501<br/> Mind your x's and y's satisfying the 10 cravings of a new generation of consumers ent://SD_ILS/0/SD_ILS:80065 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Johnson, Lisa, 1967-&#160;Hanson, Cheri<br/>2006<br/>ISBN&#160;9780743277501<br/> The future of advertising : new media, new clients, new consumers in the post-television age ent://SD_ILS/0/SD_ILS:83011 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cappo, Joe.<br/>2003<br/>ISBN&#160;9780071462150<br/> The consumer's guide to effective environmental choices : practical advice from the Union of Concerned Scientists ent://SD_ILS/0/SD_ILS:215511 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Brower, Michael, 1960-&#160;Leon, Warren&#160;Union of Concerned Scientists<br/>1999<br/>ISBN&#160;9780609802816<br/> Asian Competitors : Marketing For Competitiveness In The Age Of Digital Consumers ent://SD_ILS/0/SD_ILS:269742 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kotler, Philip<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9789813275997<br/> Halal haram : An important book for muslim consumers ent://SD_ILS/0/SD_ILS:90606 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Jabatan<br/>ISBN&#160;9789833083268<br/> The money book : a CAP guide to managing your money and more ent://SD_ILS/0/SD_ILS:92500 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Consumers Association of Penang<br/>2004<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Sabah<br/>ISBN&#160;9789831041864<br/> A study report on groundwater resources development project in the district of Batang Padang, Perak Darul Ridzuan : a reminder to Malaysia ent://SD_ILS/0/SD_ILS:125242 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Federation of Malaysian Consumers Associations (FOMCA)&#160;Water and Energy Consumer Association of Malaysia (WECAM)&#160;Forum Air Malaysia<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789675432002<br/> Consumer Financial Vulnerabilities in Malaysia : Issues, Trends and Psychological Aspects ent://SD_ILS/0/SD_ILS:285760 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Nurul Shahnaz Ahmad Mahdzan&#160;Mohd Edil Abd Sukor,&#160;Izlin Ismail,&#160;Mahfuzur Rahman,<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780367148874<br/> Credit repair kit ent://SD_ILS/0/SD_ILS:282725 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barrett, Melyssa<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781119771067<br/> Rethinking competitive advantage : new rules for the digital age ent://SD_ILS/0/SD_ILS:284707 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Charan, Ram<br/>2021<br/>Perpustakaan Medan Idaman&#160;Pustaka KL @ Keramat<br/>ISBN&#160;9781847943477<br/> Rise of the shadow ent://SD_ILS/0/SD_ILS:303469 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Anderson,Brian<br/>2021<br/>Perpustakaan Kuala Lumpur (Kanak-Kanak)<br/>ISBN&#160;9780553498684<br/> Zconomy : How Gen Z Will Change The Future Of Business-And What To Do About It ent://SD_ILS/0/SD_ILS:276242 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Dorsey, Jason<br/>2020<br/>Perpustakaan Medan Idaman<br/>ISBN&#160;9780062970299<br/> Kiasunomics 2 : economic insights for everyday life ent://SD_ILS/0/SD_ILS:283095 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Agarwal;Sumit&#160;Ang, Swee Hoon,&#160;Sing, Tien Foo,<br/>2020<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789811218392<br/> Essential Insights Into Consumerology and Brands ent://SD_ILS/0/SD_ILS:281045 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Nik Mohd Hazrul Nik Hashim&#160;Nik Mohd. Hazrul Nik Hashim, editor.&#160;Zafirah Hanoum Ahmad Ariff, editor.<br/>2019<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789672388425<br/> Your Score : an insider's secrets to understanding, controlling, and protecting your credit score ent://SD_ILS/0/SD_ILS:265644 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Davenport, Anthony<br/>2018<br/>Perpustakaan Lembah Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781328695277<br/> The choice factory : how 25 behavioural biases influence the products we decide to buy ent://SD_ILS/0/SD_ILS:267421 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Shotton, Richard<br/>2018<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780857196095<br/> The End Of Online Shopping : The Future Of New Retail In An Always Connected World ent://SD_ILS/0/SD_ILS:269683 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Jongen, Wijnand<br/>2018<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9789813274761<br/> The Xiaomi way : customer engagement strategies that built one of the largest smartphone companies in the world ent://SD_ILS/0/SD_ILS:243220 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Li, Wanqiang<br/>2017<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Medan Idaman<br/>ISBN&#160;9781259584534<br/> Know your home furnishings ent://SD_ILS/0/SD_ILS:253927 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Elsasser,Virginia Hencken; Sharp,Julia Ridgway&#160;Sharp, Julia Ridgway, author.<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781628927566<br/> They Ask, You Answer : A Revolutionary Approach To Inbound Sales, Content Marketing, And Today's Digital Consumer ent://SD_ILS/0/SD_ILS:255743 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Sheridan, Marcus<br/>2017<br/>Perpustakaan Kuala Lumpur&#160;Pustaka KL @ Keramat<br/>ISBN&#160;9781119312970<br/> Small Data : The Tiny Clues That Uncover Huge Trends ent://SD_ILS/0/SD_ILS:259336 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lindstrom,Martin<br/>2017<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781473630130<br/> Hug your haters : how to embrace complaints and keep your customers ent://SD_ILS/0/SD_ILS:235030 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Baer,Jay<br/>2016<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781101980675<br/> Economics 101 : from consumer behavior to competitive markets--everything you need to know about economics ent://SD_ILS/0/SD_ILS:240714 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Mill, Alfred<br/>2016<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781440593406<br/> The attention merchants : the epic scramble to get inside our heads ent://SD_ILS/0/SD_ILS:243405 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Wu, Tim<br/>2016<br/>Perpustakaan Medan Idaman<br/>ISBN&#160;9780385352017<br/> The smarter screen : surprising ways to influence and improve online behavior ent://SD_ILS/0/SD_ILS:246176 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Benartzi, Shlomo&#160;Lehrer, Jonah, author.<br/>2016&#160;2015<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Lembah Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781591848325<br/> Small data : the tiny clues that uncover huge trends ent://SD_ILS/0/SD_ILS:246664 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lindstrom, Martin<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781473634060<br/> Undang-undang industri : pengguna dan alam sekitar ent://SD_ILS/0/SD_ILS:249004 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kamal Halili Hassan, 1960- editor.<br/>2016<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789674123451<br/> You may also like : taste in an age of endless choice ent://SD_ILS/0/SD_ILS:250108 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Vanderbilt, Tom<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781101947661<br/> How cool brands stay hot : branding to generation Y and Z ent://SD_ILS/0/SD_ILS:252221 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bergh, Joeri Van den&#160;Behrer, Mattias&#160;Maeseneire, Patrick d<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780749477172<br/> Marconomics : defining economics through social science and consumer behavior ent://SD_ILS/0/SD_ILS:253896 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z R Blawatt,Ken<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781786355669<br/> Consumption in Malaysia : Meeting Of New Changes ent://SD_ILS/0/SD_ILS:257187 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Malliga Marimuthu<br/>2016<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789674610135<br/> Somebody Else's Problem : Consumerism, Sustainability and Design ent://SD_ILS/0/SD_ILS:259239 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Crocker, Robert<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781783534913<br/> Humanizing big data : : marketing at the meeting of data, social science and consumer insight ent://SD_ILS/0/SD_ILS:225881 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Strong, Colin (Business writer)<br/>2015<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780749472115<br/> Social media marketing for dummies ent://SD_ILS/0/SD_ILS:228204 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Singh, Shiv.&#160;Diamond, Stephanie<br/>2015<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Muhibbah&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Jelatek&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia<br/>ISBN&#160;9781118985533<br/> Buyer personas : how to gain insight into your customer's expectations, align your marketing strategies, and win more business ent://SD_ILS/0/SD_ILS:230382 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Revella, Adele<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118961506<br/> Your customer rules! : delivering the Me2B experiences that today's customers demand ent://SD_ILS/0/SD_ILS:230383 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Price, Bill&#160;Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118954775<br/> Customer analytics for dummies ent://SD_ILS/0/SD_ILS:230403 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Sauro, Jeff<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118937594<br/> The wallet allocation rule : winning the battle for share ent://SD_ILS/0/SD_ILS:230511 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Keiningham, Timothy L.<br/>2015<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781119037316<br/> Stuffocation : living more with less ent://SD_ILS/0/SD_ILS:233939 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Wallman, James, author<br/>2015<br/>Perpustakaan Lembah Pantai<br/>ISBN&#160;9780241971543<br/> Waste free kitchen handbook : a guide to eating well and saving money by wasting less food ent://SD_ILS/0/SD_ILS:246442 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gunders, Dana<br/>2015<br/>ISBN&#160;9781452133546<br/> Consumed : a novel / David Cronenberg. ent://SD_ILS/0/SD_ILS:220607 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cronenberg, David, 1943-<br/>2014<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780007552245<br/> What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know it ent://SD_ILS/0/SD_ILS:220690 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Tanner, Adam<br/>2014<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781610394185<br/> A teen guide to buying goods and services ent://SD_ILS/0/SD_ILS:217735 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gagne, Tammy.<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781612284729<br/> 100% fun packaging : package designs from around the world ent://SD_ILS/0/SD_ILS:218771 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Abell&aacute;n, Miquel, author<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789814394987<br/> Click.ology : what works in online shopping and how your business can use consumer psychology to succeed ent://SD_ILS/0/SD_ILS:227399 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Jones, Graham<br/>2014<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Lembah Pantai<br/>ISBN&#160;9781857886047<br/> Top 10 secrets for managing credit cards and paying bills successfully ent://SD_ILS/0/SD_ILS:232386 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Shea, Therese<br/>2014<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781448893584<br/> Gabriel gets a great deal ent://SD_ILS/0/SD_ILS:232948 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bullard, Lisa&#160;Moran, Michael , 1957 , illustrator<br/>2014<br/>Perpustakaan Kuala Lumpur (Kanak-Kanak)&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781467715126<br/> Celebrity capital : assessing the value of fame ent://SD_ILS/0/SD_ILS:234287 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gunter, Barrie, author.<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781628927733<br/> Lily learns about wants and needs ent://SD_ILS/0/SD_ILS:241329 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bullard,Lisa<br/>2014<br/>ISBN&#160;9781467707640<br/> Gabriel gets a great deal ent://SD_ILS/0/SD_ILS:241330 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bullard,Lisa<br/>2014<br/>ISBN&#160;9781467707664<br/> Hooked : how to build habit-forming products ent://SD_ILS/0/SD_ILS:251065 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Eyal, Nir Morechay&#160;Hoover, Ryan<br/>2014<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780241184837<br/> E-Commerce Contracts for Sale of Goods and Consumer Protection ent://SD_ILS/0/SD_ILS:263758 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z J. Sheela<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Medan Idaman&#160;Perpustakaan Jabatan<br/>ISBN&#160;9789674122539<br/> What's the future of business? : changing the way businesses create experiences ent://SD_ILS/0/SD_ILS:200900 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Solis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Medan Idaman<br/>ISBN&#160;9781118456538<br/> Contagious : why things catch on ent://SD_ILS/0/SD_ILS:206052 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Berger, Jonah<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781451686579<br/> Marketing to the ageing consumer : the secrets to building an age-friendly business ent://SD_ILS/0/SD_ILS:207624 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stroud, Dick&#160;Walker, Kim (Entrepreneur)<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780230378193<br/> Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary ent://SD_ILS/0/SD_ILS:219865 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Curtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814432808<br/> Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world ent://SD_ILS/0/SD_ILS:213519 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Niemeier, Stefan, 1973-&#160;Zocchi, Andrea.&#160;Catena, Marco, 1977-<br/>2013<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781118656662<br/> The human brand : how we relate to people, products, and companies ent://SD_ILS/0/SD_ILS:215743 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Malone, Chris, 1969-&#160;Fiske, Susan T.<br/>2013<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118611319<br/> Digital marketing analytics : making sense of consumer data in a digital world ent://SD_ILS/0/SD_ILS:219167 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hemann, Chuck&#160;Burbary, Ken<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780789750303<br/> Positive Linking : How Networks Are Revolutionise Your World ent://SD_ILS/0/SD_ILS:287646 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ormerod, Paul, author.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN&#160;9780571279210<br/> Retail category management ent://SD_ILS/0/SD_ILS:189960 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Fowler, Deborah C.&#160;Goh, Ben K.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780135152089<br/> Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet ent://SD_ILS/0/SD_ILS:191243 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9789810718329<br/> Unconscious branding : how neuroscience can empower (and inspire) marketing ent://SD_ILS/0/SD_ILS:192025 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Van Praet, Douglas<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780230341791<br/> Your credit score : how to improve the 3-digit number that shapes your financial future ent://SD_ILS/0/SD_ILS:180904 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Weston, Liz Pulliam.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780132823494<br/> The mobile marketing handbook : a step-by-step guide to creating dynamic mobile marketing campaigns ent://SD_ILS/0/SD_ILS:183855 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Dushinski, Kim, 1966-<br/>&quot;Focusing on the continuing integration of mobile marketing into the daily lives of consumers-locally, nationally, and globally-this updated second edition reflects the most current trends in mobile marketing and offers step-by-step guidelines to creating and maintaining successful moblie-marketing campaigns. Based on 20 years of experience in the field, this reference shows how this cost-effective strategy can be used successfully by businesses of any size and includes detailed information on legal implications and tracking, avoiding common mistakes, and the most current online resources for mobile marketers. The easy-to-follow tips on building stronger consumer relationships through apps and social networking will help any company put their message in the palms of customers' hands&quot;--Provided by publisher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780910965903<br/> The Apple experience : the secrets of delivering insanely great customer service ent://SD_ILS/0/SD_ILS:184924 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071793209<br/> UX best practices : how to achieve more impact with user experience ent://SD_ILS/0/SD_ILS:184976 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Degen, Helmut, 1964-&#160;Yuan, Xiaowei, 1963-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071752510<br/> Borrow : the America way of debt ent://SD_ILS/0/SD_ILS:185266 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hyman, Louis, 1977-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780307741684<br/> The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers ent://SD_ILS/0/SD_ILS:185885 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Soudagar, Reza&#160;Iyer, Vinay&#160;Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071786973<br/> The money saving mom's budget ent://SD_ILS/0/SD_ILS:202064 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Paine, Crystal<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781451646207<br/> A theory of grocery shopping : food, choice and conflict ent://SD_ILS/0/SD_ILS:202468 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Koch, Shelley L.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780857851505<br/> The intention economy : when customers take charge ent://SD_ILS/0/SD_ILS:206335 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Searls, Doc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781422158524<br/> Winning the story wars : why those who tell--and live--the best stories will rule the future ent://SD_ILS/0/SD_ILS:206960 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Sachs, Jonah<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781422143568<br/> Preference, value, choice, and welfare ent://SD_ILS/0/SD_ILS:207573 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hausman, Daniel M., 1947-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781107015432<br/> Precision marketing : maximizing revenue through relevance ent://SD_ILS/0/SD_ILS:207793 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Zoratti, Sandra&#160;Gallagher, Lee<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780749465353<br/> Money Sense : Consumer sense ent://SD_ILS/0/SD_ILS:222120 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Einspruch, Andrew<br/>2012<br/>Perpustakaan Lembah Pantai<br/>ISBN&#160;9781599204307<br/> Architecture and design versus consumerism : how design activism confronts growth / Ann Thorpe. ent://SD_ILS/0/SD_ILS:209651 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Thorpe, Ann<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781849713566<br/> The $10 trillion prize : captivating the newly affluent in China and India ent://SD_ILS/0/SD_ILS:210819 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Silverstein, Michael J.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781422187050<br/> Shopping smarts : how to choose wisely, find bargains, spot swindles, and more ent://SD_ILS/0/SD_ILS:210929 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Scheff, Anna.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780761370178<br/> Online consumer behavior : theory and research in social media, advertising, and e-tail ent://SD_ILS/0/SD_ILS:211018 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Close, angeline g.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781848729698<br/> The hidden wealth of customers : realizing the untapped value of your most important asset ent://SD_ILS/0/SD_ILS:213540 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781422172315<br/> Sexy little numbers : how to grow your business using the data you already have ent://SD_ILS/0/SD_ILS:214861 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Maex, Dimitri&#160;Brown, Paul B.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780307888341<br/> The zero-waste lifestyle : how to live well by throwing away less ent://SD_ILS/0/SD_ILS:215481 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Korst, Amy, 1984-<br/>&quot;A practical guide to generating less waste, featuring meaningful and achievable strategies from the blogger behind The Green Garbage Project, a yearlong experiment in living garbage-free. You don't have to be a tree hugger to benefit from zero-waste living. The average American tosses out nearly five pounds of trash every day, yet studies show the more we buy, the less happy we are. In The Zero-Waste Lifestyle, Amy Korst shows us how to have a happier, healthier, more sustainable life by sharing the lessons she learned while going waste-free for an entire year. Each chapter presents easy steps that anyone can take to create less trash: from composting and retaking reusable containers to the grocery store to burning clean organic materials; upcycling, downcycling, and recycling goods; and more&quot;--<br/>2012<br/>ISBN&#160;9781607743484<br/> Grouped : how small groups of friends are the key to influence on the social web ent://SD_ILS/0/SD_ILS:218939 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Adams, Paul, MSc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780321804112<br/> Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay ent://SD_ILS/0/SD_ILS:135512 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Roman, Ernan.<br/>2011<br/>ISBN&#160;9780071740838<br/> Now, build a great business! : 7 ways to maximize your profits in any market ent://SD_ILS/0/SD_ILS:141286 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Thompson, Mark&#160;Tracy, Brian.<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780814416976<br/> Please every customer : delivering stellar customer service across cultures ent://SD_ILS/0/SD_ILS:146565 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lucas, Robert W.<br/>&quot;A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service&quot;--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071748360<br/> Credit management kit for dummies ent://SD_ILS/0/SD_ILS:191491 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bucci, Steve<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118013854<br/> Success in six cups of coffee : how smart networking conquers hidden obstacles ent://SD_ILS/0/SD_ILS:192016 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bethencourt, Pino<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780230347878<br/> Consumer culture ent://SD_ILS/0/SD_ILS:179033 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lury, Celia<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780745643298<br/> The Method method : 7 obsessions that helped our scrappy start-up turn an industry upside down ent://SD_ILS/0/SD_ILS:180800 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ryan, Eric&#160;Lowry, Adam&#160;Conley, Lucas<br/>&quot;An inspiring case study for the next generation of start- ups by the unconventional founders of Method. Founded ten years ago by childhood pals Eric Ryan and Adam Lowry, Method has been making headlines and profits with a revolutionary blend of culture and commerce, style and substance. Today, Method's ecofriendly soaps, detergents, and cleaners are ubiquitous in stores, capturing valuable shelf space long dominated by the tired old products of giants P&amp;G and Unilever. Ryan and Lowry obsess over seven principles at the heart of Method's business philosophy, including: Kick Ass at Fast: Use small size to your advantage; by bringing innovations to market faster, you can stay out in front of larger rivals. Inspire Advocates: Rather than getting caught up in costly battles for market share, foster deeper relationships with fewer customers in pursuit of greater wallet share. Win on Product Experience : Beyond satisfying your customers' rational needs, design experiences for them. The Method Method is an irreverent, candid, firsthand case study. Readers will learn how today's consumers behave, how today's companies compete, and how both groups are acting together to drive profound global change&quot;--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781591843993<br/> The daily you : how the new advertising industry is defining your identity and your worth ent://SD_ILS/0/SD_ILS:181854 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Turow, Joseph.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780300165012<br/> Selling to the new elite : discover the secret to winning over your wealthiest prospects ent://SD_ILS/0/SD_ILS:184802 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Taylor, Jim, 1947-&#160;Kraus, Stephen.&#160;Harrison, Doug, 1965-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814416532<br/> Growth or bust! : proven turnaround strategies to grow your business ent://SD_ILS/0/SD_ILS:185161 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Faust, Mark.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781601631626<br/> Eco-standards, product labelling and green consumerism ent://SD_ILS/0/SD_ILS:185923 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bostrom, Magnus<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780230321724<br/> Childhood under siege : how big business targets children ent://SD_ILS/0/SD_ILS:172699 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bakan, Joel.<br/>&quot;Bakan offers passionate argument and copious research in this compelling call for parents to stand up for their children.&quot;--Booklist (starred review)&#160;&quot;Corporations have found a new resource to be mined for profit: our children. In this shocking and indelible behind-the-scenes journey, Joel Bakan, acclaimed author and award-winning maker of the renowned film and international bestselling book The Corporation, uncovers the astonishing degree to which companies exploit the special vulnerabilities of children, manipulate parents' fears, and operate with callous disregard for children's health and well-being. The number of children taking dangerous psychotropic drugs has skyrocketed as pharmaceutical companies employ insidious, often illegal tactics to inflate diagnoses of disorders and convince parents their children require medication. A highly sophisticated marketing industry deploys increasingly subtle and powerful tactics to play on children's intense emotions and desires and to lure them into obsessive consumerism. Computer game designers craft techniques to titillate children with sex and violence, while social media developers infiltrate and shape children's social and emotional worlds to compel them to spend more and more monetizable time online. America's schools are being transformed into profit centers while children are subjected to increasingly regimented teaching that thwarts curiosity and creativity, numbing the joy of learning. And children's chronic health problems, from asthma to cancer, autism, and birth defects, steadily escalate as thousands of new industrial chemicals are dumped into their environments. Nelson Mandela once sagely remarked that &quot;there can be no keener revelation of a society's soul than the way it treats its children.&quot; The problem today, as Joel Bakan reveals, is that business interests have made protecting children extremely difficult. Corporations pump billions into rendering parents and governments powerless to shield children from an unrelenting commercial assault, with the result that after a century of progress, during which protective laws and regulations were widely promulgated, children are once again exposed to substantial harms at the hands of economic actors. Childhood Under Siege leaves no room for doubt that this assault on childhood is a major crisis of our time. A powerful manifesto for urgent change, it empowers us to shield our own children while offering concrete and realistic proposals for legal reforms that would protect all children from these predatory practices. &quot;--Publisher's description<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781439121207<br/> Pre-commerce : how companies and customers are transforming business together ent://SD_ILS/0/SD_ILS:175257 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Pearson, Bob, 1962-&#160;Zehr, Dan<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470928448<br/> Credit management kit for dummies ent://SD_ILS/0/SD_ILS:175452 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bucci, Steve<br/>2011<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781118013854<br/> The key to the C-suite : what you need to know to sell successfully to top executives ent://SD_ILS/0/SD_ILS:175522 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Nick, Michael J.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814417300<br/> Protecting main street : measuring the customer experience in financial services for business and public policy ent://SD_ILS/0/SD_ILS:147427 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lubin, Paul C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780415996013<br/> Luxury China : market opportunities and potential ent://SD_ILS/0/SD_ILS:130750 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Pierre Lu<br/>2010<br/>ISBN&#160;9780470823415<br/> Luxury China : market opportunities and potential ent://SD_ILS/0/SD_ILS:132887 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Pierre Lu<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470823415<br/> Brand society : how brands transform management and lifestyle ent://SD_ILS/0/SD_ILS:188234 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kornberger, Martin, 1974-<br/>&quot;Think Coca-Cola. Think iPod. Think Nike. Think Google. Each of these names represents a successful product or service but, more importantly, they are all successful brands. Most attempts to explain the role of brands focus on brands either as management tools (managerial perspective) or as symptoms of consumerism (sociological perspective). In Brand Society, Martin Kornberger combines these perspectives to show how brands have the power to transform both the organizations that develop them and the lifestyles of the individuals who consume them. This holistic approach shows how brands function as a medium between producers and consumers in a way that is rapidly transforming our economy and society. Using an array of practical case studies from a diverse set of organizations, this book provides a fascinating account of the way in which brands influence the lives of individuals and the organizations they work in&quot;--Provided by publisher.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780521726900<br/> Debt free for life : the finish rich plan for financial freedom ent://SD_ILS/0/SD_ILS:199010 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bach, David<br/>2010<br/>ISBN&#160;9780767929868<br/> The tourism and leisure experience : consumer and managerial perspectives ent://SD_ILS/0/SD_ILS:165094 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Morgan, Michael, 1948-&#160;Lugosi, Peter&#160;Ritchie, J. R. Brent.<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781845411480<br/> Must have : the hidden instincts behind everything we buy ent://SD_ILS/0/SD_ILS:166368 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Miller, Geoffrey, 1965-<br/>2010<br/>ISBN&#160;9780099437925<br/> The Internet and crime ent://SD_ILS/0/SD_ILS:167410 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Marzilli, Alan<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781604135060<br/> Made in Russia : unsung icons of soviet design ent://SD_ILS/0/SD_ILS:185003 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Idries Shah<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780847836055<br/> Debt free for life: the finish rich plan for financial freedom ent://SD_ILS/0/SD_ILS:185835 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bach, David<br/>2010<br/>ISBN&#160;9781410440372<br/> Fashion and the consumer ent://SD_ILS/0/SD_ILS:172616 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Yurchisin, Jennifer&#160;Johnson, Kim K. P.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781845207984<br/> Brains on fire : igniting powerful, sustainable, word of mouth movements ent://SD_ILS/0/SD_ILS:238373 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Phillips, Robbin<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470614181<br/> High risks in caesarean births ent://SD_ILS/0/SD_ILS:92506 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2009&#160;2008&#160;2007&#160;2006&#160;2005<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Sabah<br/>ISBN&#160;9789833083527<br/> Cross-cultural marketing ent://SD_ILS/0/SD_ILS:115089 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Dawn Burton 1961-<br/>2009<br/>ISBN&#160;9780415448925<br/> Where am 1 wearing? : a global tour to the countries, factories, and people that make our clothes ent://SD_ILS/0/SD_ILS:115459 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Timmerman, Kelsey.<br/>2009<br/>ISBN&#160;9780470376546<br/> Credit risk assessment : the new lending system for borrowers, lenders, and investors ent://SD_ILS/0/SD_ILS:116202 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Abrahams, Clark R. 1951-&#160;Zhang, Mingyuan<br/>2009<br/>ISBN&#160;9780470461686<br/> Ecological intelligence : knowing the hidden impacts of what we buy ent://SD_ILS/0/SD_ILS:116215 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Goleman, Daniel<br/>2009<br/>ISBN&#160;9781846141805<br/> Delivering satisfaction and service quality : a customer-based approach for libraries ent://SD_ILS/0/SD_ILS:116871 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hernon, Peter&#160;Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9788184082425<br/> Ecological intelligence : How knowing the hidden impacts of what we buy can change everything ent://SD_ILS/0/SD_ILS:120642 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Goleman, Daniel<br/>2009<br/>ISBN&#160;9780385527828<br/> Branding the man : Why men are the next frontier in fashion retail ent://SD_ILS/0/SD_ILS:120968 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Pellegrin, Bertrand<br/>2009<br/>ISBN&#160;9781581156638<br/> The 1-2-3 money plan : The three most important steps to saving and spending smart ent://SD_ILS/0/SD_ILS:121016 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Karp, Gregory<br/>2009<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780137141739<br/> Assessing information : Needs in the age of the digital consumer ent://SD_ILS/0/SD_ILS:124330 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Nicholas, David&#160;Herman, Eti<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781857434873<br/> Africa Rising: How 900m African Consumer Offer more than you think ent://SD_ILS/0/SD_ILS:113375 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Mahajan, Vijay<br/>2009<br/>ISBN&#160;9780132339421<br/> What customers want : and why they buy ent://SD_ILS/0/SD_ILS:113383 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Solomon, Michael<br/>2009<br/>ISBN&#160;9780137142262<br/> Wired for survival : the rational (and irrational) choices we make, from the gas pump to terrorism ent://SD_ILS/0/SD_ILS:113429 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Polski, Margaret M.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780132420280<br/> The 1-2-3 money plan : The three most important steps to saving and spending smart ent://SD_ILS/0/SD_ILS:125392 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Karp, Gregory<br/>2009<br/>ISBN&#160;9780137141739<br/> Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:130655 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470444580<br/> Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale ent://SD_ILS/0/SD_ILS:130786 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lent, Robin&#160;Tour, Genevieve<br/>2009<br/>ISBN&#160;9780470457993<br/> Developing winning brand strategies ent://SD_ILS/0/SD_ILS:130905 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Finskud, Lars<br/>2009<br/>ISBN&#160;9789746521277<br/> Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale ent://SD_ILS/0/SD_ILS:132975 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lent, Robin&#160;Tour, Genevieve<br/>2009<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470457993<br/> Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:132982 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Jacka, J. Mike<br/>2009<br/>ISBN&#160;9780470444580<br/> The next big thing : spotting and forecasting consumer trends for profit ent://SD_ILS/0/SD_ILS:134089 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Higham, William.<br/>2009<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780749454500<br/> Emotional branding : the new paradigm for connecting brands to people ent://SD_ILS/0/SD_ILS:134564 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gobe, Marc.<br/>2009<br/>ISBN&#160;9781581156720<br/> The next big thing : spotting and forecasting consumer trends for profit ent://SD_ILS/0/SD_ILS:135302 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Higham, William.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780749454500<br/> Emotional branding : the new paradigm for connecting brands to people ent://SD_ILS/0/SD_ILS:135482 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gobe, Marc.<br/>2009<br/>ISBN&#160;9781581156720<br/> The next big thing : spotting and forecasting consumer trends for profit ent://SD_ILS/0/SD_ILS:135785 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Higham, William.<br/>2009<br/>ISBN&#160;9780749454500<br/> The next big thing : spotting and forecasting consumer trends for profit ent://SD_ILS/0/SD_ILS:136131 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Higham, William.<br/>2009<br/>ISBN&#160;9780749454500<br/> Shoptimism : why the American consumer will keep on buying no matter what ent://SD_ILS/0/SD_ILS:167527 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Eisenberg, Lee, 1946-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780743296250<br/> How to spend less without being miserable ent://SD_ILS/0/SD_ILS:219077 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Templar, Richard, 1950-2006<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780273725558<br/> Nudge: improving decisions about health, wealth, and happiness ent://SD_ILS/0/SD_ILS:239227 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Thaler, Richard H., 1945-&#160;Sunstein, Cass R.<br/>2009<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Lembah Pantai<br/>ISBN&#160;9780143115267<br/> Avoid chemicals in your food ent://SD_ILS/0/SD_ILS:277748 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Persatuan Pengguna Pulau Pinang<br/>2009&#160;2008&#160;2007&#160;2006&#160;2005<br/>ISBN&#160;9789813083196<br/> Avoid chemicals in your food ent://SD_ILS/0/SD_ILS:277749 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Persatuan Pengguna Pulau Pinang<br/>2009&#160;2008&#160;2007&#160;2006&#160;2005<br/>ISBN&#160;9789813083196<br/> MCITP : Microsoft windows vista desktop support consumer study guide ent://SD_ILS/0/SD_ILS:97582 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Johnson, Eric 1978-&#160;Beehler, Eric<br/>2008<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470165348<br/> Consumer behavior and marketing strategy ent://SD_ILS/0/SD_ILS:99384 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Peter, J. Paul<br/>2008<br/>ISBN&#160;9780071259354<br/> Fighting the banana wars and other fairtrade battles: how we took on the corporate giants to change the worlds ent://SD_ILS/0/SD_ILS:99712 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lamb, Harriet<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781846040832<br/> MCITP : Microsoft windows vista desktop support consumer study guide ent://SD_ILS/0/SD_ILS:99969 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Johnson, Eric 1978-&#160;Beehler, Eric<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470165348<br/> Winning in the Indian market : understanding the transformation of consumer India ent://SD_ILS/0/SD_ILS:100456 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bijapurkar, Rama<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780470821992<br/> The best service is no service : how to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:101013 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Price, Bill&#160;David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470189085<br/> Predictably irrational ent://SD_ILS/0/SD_ILS:101327 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ariely, Dan<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780061353239<br/> The best service is no service : How to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:102869 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Price, Bill&#160;David Jaffe<br/>2008<br/>ISBN&#160;9780470189085<br/> The celebrity experience : Insider secrets to delivering red-carpet customer service ent://SD_ILS/0/SD_ILS:103667 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cutting, Donna 1966-<br/>2008<br/>ISBN&#160;9780470174012<br/> The Indian consumer : one billion myths one billion realities ent://SD_ILS/0/SD_ILS:103723 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Srinivas, Alam<br/>2008<br/>ISBN&#160;9780470822302<br/> Educational Research : fundamentals for the consumer ent://SD_ILS/0/SD_ILS:103887 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Mcmillan, James H.<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780205508303<br/> Nudge : improving decisions about health, wealth, and happiness ent://SD_ILS/0/SD_ILS:104174 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Thaler, Richard H., 1945-&#160;Sunstein, Cass R.<br/>2008<br/>ISBN&#160;9780300122237<br/> What's the secrets? ent://SD_ILS/0/SD_ILS:105037 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Dijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780470196120<br/> Predictably irrational : the hidden forces that shape our decisions ent://SD_ILS/0/SD_ILS:105635 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ariely, Dan<br/>2008<br/>ISBN&#160;9780007263585<br/> When customers think we don't care : ending actions that self-destruct companies, customer service and jobs ent://SD_ILS/0/SD_ILS:114953 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Buchanan, Richard W.<br/>2008<br/>ISBN&#160;9780070138636<br/> The best service is no service : how to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:115983 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Price, Bill&#160;David Jaffe<br/>2008<br/>ISBN&#160;9780470189085<br/> The future of consumer credit regulation : creative approaches to emerging problems /Edited by : Michelle Kelly-Louw...et al. ent://SD_ILS/0/SD_ILS:117232 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780754674177<br/> The 30 second seduction : how advertisers lure women through flattery, flirtation, and manipulation ent://SD_ILS/0/SD_ILS:123224 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gardner, Andrea<br/>2008<br/>ISBN&#160;9781580052122<br/> Branding only works on cattle : the new way to get known ent://SD_ILS/0/SD_ILS:106473 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Baskin , Jonathan Salem<br/>2008<br/>ISBN&#160;9780446178013<br/> Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world ent://SD_ILS/0/SD_ILS:106485 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Blackshaw, Pete<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780385522724<br/> Predictably irrational : The hidden forces that shape our decisions ent://SD_ILS/0/SD_ILS:106814 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ariely, Dan<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780007263585<br/> Consumer behavior and marketing strategy ent://SD_ILS/0/SD_ILS:107204 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Peter, J. Paul&#160;Olson, Jerry C.<br/>2008<br/>ISBN&#160;9780071259354<br/> The celebrity experience : Insider secrets to delivering red-carpet customer service ent://SD_ILS/0/SD_ILS:110041 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cutting, Donna 1966-<br/>2008<br/>ISBN&#160;9780470174012<br/> The Indian consumer : one billion myths one billion realities ent://SD_ILS/0/SD_ILS:110091 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Srinivas, Alam<br/>2008<br/>ISBN&#160;9780470822302<br/> Branding only works on cattle : The new way to get known (and drive your competitors crazy ) ent://SD_ILS/0/SD_ILS:111733 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Baskin , Jonathan Salem<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780446178013<br/> The best service is no service : How to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:112235 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Price, Bill&#160;David Jaffe<br/>2008<br/>ISBN&#160;9780470189085<br/> The best service is no service : How to liberate your customers from customer service, keep them happy &amp; control costs ent://SD_ILS/0/SD_ILS:112246 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Price, Bill&#160;David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780470189085<br/> Branding only works on cattle : The new way to get known (and drive your competitors crazy ) ent://SD_ILS/0/SD_ILS:112280 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Baskin , Jonathan Salem<br/>2008<br/>ISBN&#160;9780446178013<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112558 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>Perpustakaan Jabatan<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112559 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112561 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112562 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Molle<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112563 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112564 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112565 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112566 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>ISBN&#160;9781576755822<br/> A complaint is a gift : Recovering customer loyalty when things go wrong ent://SD_ILS/0/SD_ILS:112567 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Barlow, Janelle, 1943-&#160;Moller, Claus 1942-<br/>2008<br/>ISBN&#160;9781576755822<br/> Predictably irrational : The hidden forces that shape our decisions ent://SD_ILS/0/SD_ILS:112783 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ariely, Dan<br/>2008<br/>Perpustakaan Internet Bergerak<br/>ISBN&#160;9780007263585<br/> Predictably irrational : the hidden forces that shape our decisions ent://SD_ILS/0/SD_ILS:112797 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ariely, Dan<br/>2008<br/>Perpustakaan Internet Bergerak<br/>ISBN&#160;9780007263585<br/> Habit : the 95% of behaviour marketers ignore ent://SD_ILS/0/SD_ILS:113456 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Martin, Neale 1957-<br/>2008<br/>ISBN&#160;9780131357952<br/> Human Rights In The Market Place : the exploitation of rights protection by economic actors. -(Markets and the law) ent://SD_ILS/0/SD_ILS:127014 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Harding, Christopher<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780754646945<br/> A year without &quot;made in China&quot;: one family's true life adventure in the global economy ent://SD_ILS/0/SD_ILS:91164 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bongiorni, Sara.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780470116135<br/> The under cover economist ent://SD_ILS/0/SD_ILS:93089 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Harford, Tim<br/>2007<br/>ISBN&#160;9780349119854<br/> Hidden in plain sight : how to find and execute your company's next big growth strategy ent://SD_ILS/0/SD_ILS:93231 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Joachimsthaler<br/>2007<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781422101650<br/> The real Pepsi challenge : the inspirational story of breaking the color barrier in American business ent://SD_ILS/0/SD_ILS:93373 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Capparell, Stephanie<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780743265713<br/> The design of everyday life ent://SD_ILS/0/SD_ILS:97795 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Shove, Elizabeth<br/>2007<br/>ISBN&#160;9781845206826<br/> The seven lost secrets of success : million dollar ideas of Bruce Barton, America's forgotten genius ent://SD_ILS/0/SD_ILS:101051 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Vitale, Joe 1953-<br/>2007<br/>ISBN&#160;9780470108109<br/> The real Pepsi challenge : the inspirational story of breaking the color barrier in American business ent://SD_ILS/0/SD_ILS:101333 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Capparell, Stephanie<br/>2007<br/>ISBN&#160;9780743265713<br/> The design of everyday life ent://SD_ILS/0/SD_ILS:102722 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Shove, Elizabeth<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781845206826<br/> The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius ent://SD_ILS/0/SD_ILS:102907 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Vitale, Joe 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780470108109<br/> The design of everyday life ent://SD_ILS/0/SD_ILS:103025 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Shove, Elizabeth<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781845206826<br/> The design of everyday life ent://SD_ILS/0/SD_ILS:103988 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Shove, Elizabeth<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN&#160;9781845206826<br/> A year without &quot;made in China&quot; : one family's true life adventure in the global economy ent://SD_ILS/0/SD_ILS:104983 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bongiorni, Sara, 1964-<br/>2007<br/>ISBN&#160;9780470116135<br/> Consumer behaviour in tourism ent://SD_ILS/0/SD_ILS:84669 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Swarbrooke, John&#160;Horner, Susan<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780750667357<br/> Advisor for life : become the indispensable financial advisor to affluent families ent://SD_ILS/0/SD_ILS:89124 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gresham, Stephen D.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9780470112335<br/> Watch this, listen up, click here : inside the 300 billion dollar business behind the media you constantly consume ent://SD_ILS/0/SD_ILS:89125 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Verklin, David.&#160;Kanner, Bernice<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9780470056431<br/> The seven lost secrets of success : Million dollar ideas of Bruce Barton, America's forgotten genius ent://SD_ILS/0/SD_ILS:123179 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Vitale, Joe 1953-<br/>2007<br/>ISBN&#160;9780470108109<br/> Consumer culture history, theory and politics ent://SD_ILS/0/SD_ILS:110273 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Sassatelli, Roberta<br/>2007<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9781412911801<br/> Human Sigma : managing the employee-customer encounter ent://SD_ILS/0/SD_ILS:110639 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781595620163<br/> Human Sigma : Managing the employee-customer encounter ent://SD_ILS/0/SD_ILS:110950 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Fleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9781595620163<br/> The under cover economist ent://SD_ILS/0/SD_ILS:112716 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Harford, Tim<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780349119854<br/> Sound business ent://SD_ILS/0/SD_ILS:175176 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Treasure, Julian<br/>2007<br/>ISBN&#160;9781852526689<br/> The unmanageable consumer ent://SD_ILS/0/SD_ILS:75028 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gabriel, yannis, d1952-&#160;Tim, Lang.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781412918923<br/> Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred ent://SD_ILS/0/SD_ILS:77126 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Heppell, Michael.<br/>2006<br/>ISBN&#160;9780273707929<br/> The golden apple : how to grow opportunity and harvest success ent://SD_ILS/0/SD_ILS:77214 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Aaronson, Kathy<br/>2006<br/>ISBN&#160;9780471777823<br/> The mom's guide to earning and saving thousands on the internet ent://SD_ILS/0/SD_ILS:77525 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Webb, Barb, 1969-&#160;Heck, Maureen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780071457767<br/> Why customers do what they do ent://SD_ILS/0/SD_ILS:77916 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cohen, Marshall<br/>2006<br/>ISBN&#160;9780071460361<br/> Deal with your debt : the right way to manage your bills and pay off what you owe ent://SD_ILS/0/SD_ILS:78603 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Weston, Liz Pulliam<br/>2006<br/>ISBN&#160;9780131856752<br/> Making meaning : how successful businesses deliver meaningful customer experiences ent://SD_ILS/0/SD_ILS:79020 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Diller, Steve&#160;Shedroff, Nathan&#160;Rhea, Darrel<br/>2006<br/>ISBN&#160;9780321374097<br/> The ultimate question : driving good profits and true growth ent://SD_ILS/0/SD_ILS:79085 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Reichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781591397830<br/> The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition ent://SD_ILS/0/SD_ILS:79129 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ranadive, Vivek.<br/>2006<br/>ISBN&#160;9780071450140<br/> Sell the brand first : how to sell your brand and create lasting customer loyalty ent://SD_ILS/0/SD_ILS:79132 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stiff, Dan.<br/>2006<br/>ISBN&#160;9780071470421<br/> Sell the brand first : how to sell your brand and create lasting customer loyalty ent://SD_ILS/0/SD_ILS:79253 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stiff, Dan.<br/>2006<br/>ISBN&#160;9780071470421<br/> Cheap : the real cost of the global trend for bargains, discounts &amp; customer choice ent://SD_ILS/0/SD_ILS:81551 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bosshart, David.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9780749445348<br/> Amaze your customer! : creative tips on winning and keeping your customers ent://SD_ILS/0/SD_ILS:81555 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Zanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9780749445577<br/> Cheap : the real cost of the global trend for bargains, discounts &amp; customer choice ent://SD_ILS/0/SD_ILS:81824 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bosshart, David.<br/>2006<br/>ISBN&#160;9780749445348<br/> Amaze your customer! : creative tips on winning and keeping your customers ent://SD_ILS/0/SD_ILS:81828 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Zanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN&#160;9780749445577<br/> The culture code : an ingenious way to understand why people around the world buy and live as they do ent://SD_ILS/0/SD_ILS:93029 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Rapaille, Clotaire<br/>2006<br/>ISBN&#160;9780767920568<br/> The culture code : an ingenious way to understand why people around the world live and buy as they do ent://SD_ILS/0/SD_ILS:96835 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Rapaille Clotaire<br/>2006<br/>ISBN&#160;9780767920575<br/> Services excellent at novell ent://SD_ILS/0/SD_ILS:100375 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2006<br/>ISBN&#160;9789077256114<br/> Cheap : the real cost of the global trend for bargains, discounts &amp; customer choice ent://SD_ILS/0/SD_ILS:82228 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bosshart, David.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780749445348<br/> Amaze your customer! : creative tips on winning and keeping your customers ent://SD_ILS/0/SD_ILS:82232 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Zanetti, Daniel.<br/>2006<br/>ISBN&#160;9780749445577<br/> Shopportunity : how to be a retail revolutionary ent://SD_ILS/0/SD_ILS:82437 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Newlin, Kate<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780060888404<br/> Consumer behaviour ent://SD_ILS/0/SD_ILS:84487 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Evans, Martin&#160;Ahmad Jamal&#160;Foxall , Gordon<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470093528<br/> The brand innovation manifesto ent://SD_ILS/0/SD_ILS:84599 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Grant, John<br/>2006<br/>ISBN&#160;9780470027516<br/> The golden apple : how to grow opportunity and harvest success ent://SD_ILS/0/SD_ILS:84770 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Aaronson, Kathy<br/>2006<br/>ISBN&#160;9780471777823<br/> Chinese medicine men : consumer culture in China and Southest Asia ent://SD_ILS/0/SD_ILS:108729 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cochran, Sherman<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN&#160;9780674021617<br/> Chinese medicine men : consumer culture in China and Southest Asia ent://SD_ILS/0/SD_ILS:108747 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cochran, Sherman<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780674021617<br/> Satisfaction : how every great company listens to the voice of the customer ent://SD_ILS/0/SD_ILS:108800 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Denove, Chris.&#160;Power, James D.<br/>2006<br/>ISBN&#160;9781591841647<br/> Chinese medicine men : Consumer culture in China and Southest Asia ent://SD_ILS/0/SD_ILS:109536 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Cochran, Sherman<br/>2006<br/>ISBN&#160;9780674021617<br/> Packaging girlhood : rescuing our daughters from marketers' schemes ent://SD_ILS/0/SD_ILS:110368 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Lamb, Sharon.&#160;Brown, Lyn Mikel, 1956-<br/>2006<br/>ISBN&#160;9780312370053<br/> Toxic trans fat in processed foods ent://SD_ILS/0/SD_ILS:277939 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Persatuan Pengguna Pulau Pinang<br/>2006<br/>ISBN&#160;9789833083404<br/> Toxic trans fat in processed foods ent://SD_ILS/0/SD_ILS:277940 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Persatuan Pengguna Pulau Pinang<br/>2006<br/>Pustaka KL @ Keramat<br/>ISBN&#160;9789833083404<br/> Consumer Protection Act 1999 (Act 599) and Regulations : (as at 20th February 2006) ent://SD_ILS/0/SD_ILS:73623 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2006<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur<br/>ISBN&#160;9789678915663<br/> Ten key customer insight unlocking the mind of the market ent://SD_ILS/0/SD_ILS:74291 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Schiffer, Robert<br/>2005<br/>ISBN&#160;9781587992063<br/> Trillion - dollar moms : marketing to a new generation of mothers ent://SD_ILS/0/SD_ILS:74332 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bailey, Maria T.&#160;Ulman, Bonnie W.<br/>2005<br/>ISBN&#160;9781419504570<br/> The consistent consumer : predicting future behavior through lasting values ent://SD_ILS/0/SD_ILS:74334 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Beller , Ken&#160;Patler, Louis&#160;Weiss, Steve<br/>2005<br/>ISBN&#160;9781419502736<br/> Fasten your seatbelt : the passenger is flying the plane ent://SD_ILS/0/SD_ILS:74263 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Taneja, Nawal K.<br/>2005<br/>ISBN&#160;9780754645283<br/> Your credit score : how to fix, improve, and protect the 3-Digit number that shapes your financial future ent://SD_ILS/0/SD_ILS:77115 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Weston, Liz Pulliam<br/>2005&#160;2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131486034<br/> Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy ent://SD_ILS/0/SD_ILS:77813 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stinnett, Bell<br/>2005<br/>ISBN&#160;9780071441889<br/> Trillion - dollar moms : marketing to a new generation of mothers ent://SD_ILS/0/SD_ILS:78271 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bailey, Maria T.&#160;Ulman, Bonnie W.<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Muhibbah<br/>ISBN&#160;9781419504570<br/> Ten key customer insight unlocking the mind of the market ent://SD_ILS/0/SD_ILS:78287 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Schiffer, Robert<br/>2005<br/>ISBN&#160;9781587992063<br/> Trillion - dollar moms : marketing to a new generation of mothers ent://SD_ILS/0/SD_ILS:78302 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Bailey, Maria T.&#160;Ulman, Bonnie W.<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781419504570<br/> The consistent consumer : predicting future behavior through lasting values ent://SD_ILS/0/SD_ILS:78304 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Beller , Ken&#160;Patler, Louis&#160;Weiss, Steve<br/>2005<br/>ISBN&#160;9781419502736<br/> Ten key customer insight unlocking the mind of the market ent://SD_ILS/0/SD_ILS:78387 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Schiffer, Robert<br/>2005<br/>ISBN&#160;9781587992063<br/> The consistent consumer : predicting future behavior through lasting values ent://SD_ILS/0/SD_ILS:78402 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Beller , Ken&#160;Patler, Louis&#160;Weiss, Steve<br/>2005<br/>ISBN&#160;9781419502736<br/> Deal with your debt ent://SD_ILS/0/SD_ILS:79012 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Weston, Liz Pullam<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780131856752<br/> The consistent consumer : predicting future behavior through lasting values ent://SD_ILS/0/SD_ILS:80233 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Beller , Ken&#160;Patler, Louis&#160;Weiss, Steve<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN&#160;9781419502736<br/> Ten key customer insight unlocking the mind of the market ent://SD_ILS/0/SD_ILS:82599 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Schiffer, Robert<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN&#160;9781587992063<br/> Inside consumption : consumer motives, goals and desires ent://SD_ILS/0/SD_ILS:84320 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Ratneshwar , S.&#160;Mick , David Glen<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780415341943<br/> Concumer insight : how to use data and market research to get closer to your customer ent://SD_ILS/0/SD_ILS:84859 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stone, Merlin&#160;Stone , Merlin<br/>2005<br/>ISBN&#160;9780749442927<br/> You don't need a lawyer ent://SD_ILS/0/SD_ILS:109751 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Kramon, James M.<br/>2005<br/>ISBN&#160;9780761140382<br/> Blackstone's Statutes on commercial and consumer law 2004/2005 ent://SD_ILS/0/SD_ILS:74420 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Rose , Francis&#160;Rose, F. D.<br/>2004<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780199273027<br/> Service strategy: management moves for customer results ent://SD_ILS/0/SD_ILS:77124 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Horovitz, Jacques<br/>2004<br/>ISBN&#160;9780273675839<br/> Michael Finney's consumer confidential : the money-saving secrets they don't want you to know ent://SD_ILS/0/SD_ILS:77516 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Finney, Michael, 1956-<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781576753002<br/> Protect Your Children : Bringing up healthy, safe and sane children in a toxic and unsafe world ent://SD_ILS/0/SD_ILS:90604 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2004<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Jabatan<br/>ISBN&#160;9789831041796<br/> Complaint management : the heart of CRM ent://SD_ILS/0/SD_ILS:70266 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stauss, Bernd<br/>2004<br/>ISBN&#160;9780324202649<br/> Complaint management : the heart of CRM ent://SD_ILS/0/SD_ILS:72974 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stauss, Bernd<br/>2004<br/>ISBN&#160;9780324202649<br/> Complaint management : the heart of CRM ent://SD_ILS/0/SD_ILS:73170 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Stauss, Bernd<br/>2004<br/>Perpustakaan Jabatan<br/>ISBN&#160;9780324202649<br/> Tourism behaviour : travellers' decisisons and actions ent://SD_ILS/0/SD_ILS:74169 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z March, George St Roger&#160;Woodside, Arch G.<br/>2003<br/>Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail&#160;Perpustakaan Lembah Pantai<br/>ISBN&#160;9780851990217<br/> Beyond consumer culture : other possibilities, potentials and practices ent://SD_ILS/0/SD_ILS:92507 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 2003<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia&#160;Perpustakaan Internet Bergerak<br/>ISBN&#160;9789831041390<br/> Reflections on Malaysian society : where do we go from here? ent://SD_ILS/0/SD_ILS:92508 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z S M Mohamed Idris<br/>2003<br/>Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Gombak Setia&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Sabah<br/>ISBN&#160;9789831041505<br/> How customers think : Essential insights into the mind of the market ent://SD_ILS/0/SD_ILS:95741 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Zaltman, Gerald<br/>2003<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Jabatan&#160;Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781578518265<br/> How customers think: Essential insights into the mind of the market ent://SD_ILS/0/SD_ILS:23184 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Zaltman, Gerald<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781578518265<br/> Delivering satisfaction and service quality : a customer-based approach for libraries ent://SD_ILS/0/SD_ILS:100692 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hernon, Peter&#160;Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780838907894<br/> Brand.new ent://SD_ILS/0/SD_ILS:96692 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Pavitt, Jane<br/>2000<br/>ISBN&#160;9780691070612<br/> Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system ent://SD_ILS/0/SD_ILS:183723 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Johnson, Michael D. (Michael David)&#160;Gustafsson, Anders, 1964-<br/>2000<br/>ISBN&#160;9780787953102<br/> Danger foods : a CAP guide to the hidden hazards in food ent://SD_ILS/0/SD_ILS:92496 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Persatuan Pengguna Pulau Pinang<br/>1999<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai<br/>ISBN&#160;9789831040539<br/> Knocks your socks off selling ent://SD_ILS/0/SD_ILS:118926 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Gitomer, Jeffrey H.&#160;Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780814470305<br/> Singapore muslim consumer guide ent://SD_ILS/0/SD_ILS:190845 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 1998<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/> Measuring customer satisfaction : survey design, use, and statistical analysis methods ent://SD_ILS/0/SD_ILS:183722 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hayes, Bob E., 1963-<br/>1998<br/>ISBN&#160;9780873893626<br/> The caterpillar doesn't know : how personal change is creating organizational change ent://SD_ILS/0/SD_ILS:277138 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Hey, Kenneth R., 1944-&#160;Moore, Peter D., 1943-<br/>1998<br/>ISBN&#160;9780684834290<br/> State of the environment in Malaysia : a compilation of selected papers presented at the CAP-SAM National Conference State of the Malaysian Environment, 5-9 January 1996, Penang ent://SD_ILS/0/SD_ILS:92497 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z 1997<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Sabah<br/>ISBN&#160;9789679950991<br/> Kampung diary ent://SD_ILS/0/SD_ILS:92494 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z Budi Rusindah<br/>1992<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul&#160;Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai<br/>ISBN&#160;9789679950687<br/> For a sane, green future ent://SD_ILS/0/SD_ILS:92493 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z S M Mohamed Idris<br/>1990<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak&#160;Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak&#160;Perpustakaan Internet Bergerak&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Pantai&#160;Perpustakaan Kuala Lumpur, Cawangan Sri Sabah<br/>ISBN&#160;9789679950571<br/> Zeus conquers the titans and other greek myths ent://SD_ILS/0/SD_ILS:171881 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z The day the world stops shopping : how ending consumerism gives us a better life and a greener world ent://SD_ILS/0/SD_ILS:284709 2026-10-05T07:23:45Z 2026-10-05T07:23:45Z MacKinnon, J B<br/>Perpustakaan Medan Idaman&#160;Pustaka KL @ Keramat<br/>ISBN&#160;9781847925480<br/>