Search Results for Customer loyalty.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bloyalty.$0026ps$003d300$0026isd$003dtrue?dt=list2026-08-10T11:34:08ZSeven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742026-08-10T11:34:08Z2026-08-10T11:34:08ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:1481842026-08-10T11:34:08Z2026-08-10T11:34:08Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422162521<br/>From oblivious to obsessed : eight obsessions every organisation must embrace to build customer loyalty in Asiaent://SD_ILS/0/SD_ILS:2412412026-08-10T11:34:08Z2026-08-10T11:34:08ZLee, Raymond<br/>2017<br/>Perpustakaan Medan Idaman<br/>ISBN 9789811112676<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932026-08-10T11:34:08Z2026-08-10T11:34:08ZPaharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125582026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Jabatan<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125592026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Molle<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125612026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125622026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Molle<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125632026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125642026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125652026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125662026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125672026-08-10T11:34:08Z2026-08-10T11:34:08ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322026-08-10T11:34:08Z2026-08-10T11:34:08ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532026-08-10T11:34:08Z2026-08-10T11:34:08ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Overpromise and overdeliver : The secrets of unshakable customer loyaltyent://SD_ILS/0/SD_ILS:1011392026-08-10T11:34:08Z2026-08-10T11:34:08ZBarrera, Rick<br/>2005<br/>ISBN 9781591840619<br/>Overpromise and overdeliver : The secrets of unshakable customer loyaltyent://SD_ILS/0/SD_ILS:1070422026-08-10T11:34:08Z2026-08-10T11:34:08ZBarrera, Rick<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591840619<br/>Improving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232026-08-10T11:34:08Z2026-08-10T11:34:08ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>A complaint is a gift: Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125602026-08-10T11:34:08Z2026-08-10T11:34:08ZPerpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9781576755822<br/>501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impressionent://SD_ILS/0/SD_ILS:2404592026-08-10T11:34:08Z2026-08-10T11:34:08ZCutting,Donna<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781632650238<br/>Zombie loyalists :b using great service to create rabid fansent://SD_ILS/0/SD_ILS:2302312026-08-10T11:34:08Z2026-08-10T11:34:08ZShankman, Peter<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781137279668<br/>The wallet allocation rule : winning the battle for shareent://SD_ILS/0/SD_ILS:2305112026-08-10T11:34:08Z2026-08-10T11:34:08ZKeiningham, Timothy L.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781119037316<br/>The gamification revolution : how leaders leverage game mechanics to crush the competitionent://SD_ILS/0/SD_ILS:2198872026-08-10T11:34:08Z2026-08-10T11:34:08ZZichermann, Gabe, 1974- Linder, Joselin<br/>2013<br/>ISBN 9780071808316<br/>That woman : the life of Wallis Simpson, duchess of windsorent://SD_ILS/0/SD_ILS:2226942026-08-10T11:34:08Z2026-08-10T11:34:08ZSebba, Anne<br/>2012 2011<br/>Perpustakaan Lembah Pantai<br/>ISBN 9780753827390<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402026-08-10T11:34:08Z2026-08-10T11:34:08ZLee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702026-08-10T11:34:08Z2026-08-10T11:34:08ZLeadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1307092026-08-10T11:34:08Z2026-08-10T11:34:08ZLencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>Getting naked : a business fable about shedding the three fears that sabotage client loyaltyent://SD_ILS/0/SD_ILS:1329652026-08-10T11:34:08Z2026-08-10T11:34:08ZLencioni, Patrick, 1965-<br/>2010<br/>ISBN 9780787976392<br/>Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lainent://SD_ILS/0/SD_ILS:1423102026-08-10T11:34:08Z2026-08-10T11:34:08ZMd. Ali Berahim<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789673690213<br/>The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelistsent://SD_ILS/0/SD_ILS:1308062026-08-10T11:34:08Z2026-08-10T11:34:08ZHyken, Shep<br/>2009<br/>ISBN 9780470404829<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372026-08-10T11:34:08Z2026-08-10T11:34:08ZDijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>Managing customers for profit : strategies to increase profits and build loyaltyent://SD_ILS/0/SD_ILS:1134542026-08-10T11:34:08Z2026-08-10T11:34:08ZKumar, V.<br/>2008<br/>ISBN 9780132352215<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:790522026-08-10T11:34:08Z2026-08-10T11:34:08ZGitomer, Jeffrey H.<br/>2006<br/>ISBN 9780131735361<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852026-08-10T11:34:08Z2026-08-10T11:34:08ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:797042026-08-10T11:34:08Z2026-08-10T11:34:08ZGitomer, Jeffrey H.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780131735361<br/>151 Quick Ideas to Get New Customers : attract an endless flow of business at no or little costent://SD_ILS/0/SD_ILS:781972026-08-10T11:34:08Z2026-08-10T11:34:08ZWilson, Jeryy R , 1944-2005<br/>2005<br/>ISBN 9781564148308<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:955722026-08-10T11:34:08Z2026-08-10T11:34:08ZGitomer, Jeffrey H.<br/>2005<br/>ISBN 9780131735361<br/>The loyalty advantage: essential steps to energize your company, your customers, your brand.ent://SD_ILS/0/SD_ILS:703202026-08-10T11:34:08Z2026-08-10T11:34:08ZDurkin, Dianne<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780814408179<br/>The loyalty advantage: essential steps to energize your company, your customers, your brand.ent://SD_ILS/0/SD_ILS:730162026-08-10T11:34:08Z2026-08-10T11:34:08ZDurkin, Dianne Michonski<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814408179<br/>The loyalty advantage : essential steps to energize your company, your customers, your brand.ent://SD_ILS/0/SD_ILS:732132026-08-10T11:34:08Z2026-08-10T11:34:08ZDurkin, Dianne Michonski<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814408179<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:600832026-08-10T11:34:08Z2026-08-10T11:34:08ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:601312026-08-10T11:34:08Z2026-08-10T11:34:08ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:602272026-08-10T11:34:08Z2026-08-10T11:34:08ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Making rain : The secrets of building lifelong client loyaltyent://SD_ILS/0/SD_ILS:207102026-08-10T11:34:08Z2026-08-10T11:34:08ZSobel, Andrew<br/>2003<br/>ISBN 9780471264590<br/>The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitabilityent://SD_ILS/0/SD_ILS:295392026-08-10T11:34:08Z2026-08-10T11:34:08Z2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071409353<br/>Net words : creating high-impact online copyent://SD_ILS/0/SD_ILS:97722026-08-10T11:34:08Z2026-08-10T11:34:08ZUsborne, Nick<br/>This book explains what works and what does't and how to create copy for websites, enews letters, and email campaigns designed to differentiate your business from online competitors, increase sales and other key customer actions, build customer loyalty and increase word of mouth and improve customer service through being more personal<br/>2002<br/>ISBN 9780071380393<br/>Customer share marketingent://SD_ILS/0/SD_ILS:109892026-08-10T11:34:08Z2026-08-10T11:34:08ZOsenton, Tom<br/>2002<br/>ISBN 9780130671677<br/>The ten demandmentsent://SD_ILS/0/SD_ILS:155112026-08-10T11:34:08Z2026-08-10T11:34:08ZMooney, P. Kelly<br/>2002<br/>ISBN 9780071387392<br/>Loyalty rules!: how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:15392026-08-10T11:34:08Z2026-08-10T11:34:08ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>Loyalti Marketing for the Internet Ageent://SD_ILS/0/SD_ILS:61352026-08-10T11:34:08Z2026-08-10T11:34:08ZSindell, Kathleen<br/>2001<br/>Perpustakaan Lembah Pantai<br/>ISBN 9780793140336<br/>Loyalty baseds sellingent://SD_ILS/0/SD_ILS:78312026-08-10T11:34:08Z2026-08-10T11:34:08ZSmith, Tim<br/>2001<br/>ISBN 9780814471043<br/>Customer eguity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:83292026-08-10T11:34:08Z2026-08-10T11:34:08ZBlattberg, Robert C. Getz, Gary Thomas, Jacquelyn S.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>E-serviceent://SD_ILS/0/SD_ILS:86162026-08-10T11:34:08Z2026-08-10T11:34:08ZZemke, Ron Connellan, Tom<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814406069<br/>Customer winbackent://SD_ILS/0/SD_ILS:87742026-08-10T11:34:08Z2026-08-10T11:34:08ZGriffin, Jill Lowenstein, Michael W.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787946678<br/>Loyalty ruels! : how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:111282026-08-10T11:34:08Z2026-08-10T11:34:08ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>Customers that countent://SD_ILS/0/SD_ILS:129782026-08-10T11:34:08Z2026-08-10T11:34:08ZCram, Tony<br/>2001<br/>ISBN 9780273654315<br/>Emotion Marketing : the hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:153952026-08-10T11:34:08Z2026-08-10T11:34:08ZRobinette, Scott Brand, Claire Lenz, Vicki<br/>This book provides business readers with their first in-depth analysis of hallmark's uncanny ability to forge lasting emotional bonds with a huge and devoted customer base that spans generations. It describes original emotion marketing principles and techniques that we can put to work in our company. It tells about the power of caring and how it provides the missing ink between customer satisfaction and customer loyalty.<br/>2001<br/>ISBN 9780071364140<br/>Loyalty marketing for the Internet Ageent://SD_ILS/0/SD_ILS:31932026-08-10T11:34:08Z2026-08-10T11:34:08ZSindell, Kathleen<br/>2000<br/>ISBN 9780793140336<br/>e-Loyalty : how to keep customers coming back to your websiteent://SD_ILS/0/SD_ILS:1907642026-08-10T11:34:08Z2026-08-10T11:34:08ZSmith, Ellen Reid<br/>2000<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780066620701<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262026-08-10T11:34:08Z2026-08-10T11:34:08ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>Back-to-basics loyalty : how to keep employees & customers faithful to your companyent://SD_ILS/0/SD_ILS:2770552026-08-10T11:34:08Z2026-08-10T11:34:08ZMurphy, Kevin J., 1950-<br/>1994<br/>ISBN 9789837200975<br/>Back-to-basics loyalty : how to keep employees & customers faithful to your companyent://SD_ILS/0/SD_ILS:2770562026-08-10T11:34:08Z2026-08-10T11:34:08ZMurphy, Kevin J., 1950-<br/>1994<br/>ISBN 9789837200975<br/>