Search Results for Customer relations

Customer service in an instant : 60 ways to win customers and keep them coming back

2026-04-28T21:12:09Z

Bailey, Keith, 1945- Customer relations
2010
Perpustakaan Jabatan
ISBN 9789833831494

Leading libraries : how to create a service culture

2026-04-28T21:12:09Z

VanDuinkerken, Wyoma Customer relations.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780838913123

Listen up! : how to tune in to customers and turn down the noise

2026-04-28T21:12:09Z

Mangia ,Karen
2021
Perpustakaan Kuala Lumpur
ISBN 9781119723851

Never Say Sell

2026-04-28T21:12:09Z

McMakin ,Tom
2021
Perpustakaan Kuala Lumpur
ISBN 9781119683780

Dasar pandang ke timur : perubahan struktur dan budaya

2026-04-28T21:12:09Z

Hanim Ismail, Kartini Aboo Talib@Khalid, Prof. Madya, Dr., author.
2021
Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789672513292

Customer relationship marketing : theoretical and managerial perspectives

2026-04-28T21:12:09Z

K Malhotra, Naresh Agarwal, James
2021
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781944659745

Secret Manual Of The Sales Warrior

2026-04-28T21:12:09Z

Maxine Teo
2020
Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil
ISBN 9789811454806

Asuhan Budi menerusi Islam

2026-04-28T21:12:09Z

Za'ba
2020
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9789672422112

Pengurusan insani dalam sistem pengurusan pelanggan

2026-04-28T21:12:09Z

Nor Hapiza Mohd Ariffin
2019
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman
ISBN 9789834900922

CUSTOMER-BRAND RELATIONSHIP : What the Universities Should Know

2026-04-28T21:12:09Z

Sharizal Hashim Norjaya Mohd. Yasin, author.
2019
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789674128173

Hey, U Up? : (for a serious relationship) how to turn your booty call into your emergency contact

2026-04-28T21:12:09Z

Axford, Emily Murphy, Brian
2018
Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman
ISBN 9781419729140

Sumbu Dunia Melayu : HUBUNGAN KESERUMPUNAN MALAYSIA-INDONESIA

2026-04-28T21:12:09Z

Arba'iyah Mohd. Noor, Dr., editor.
2018
Pustaka KL @ Keramat
ISBN 9789831009710

117 TIPS ONLINE BRANDING

2026-04-28T21:12:09Z

Jamal SifuFBads, 1981-, author.
2018
Pustaka KL @ Keramat
ISBN 9789671610404

The Xiaomi way : customer engagement strategies that built one of the largest smartphone companies in the world

2026-04-28T21:12:09Z

Li, Wanqiang
2017
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 9781259584534

Winning in Service Markets : Success through People, Technology and Strategy

2026-04-28T21:12:09Z

Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 9781944659059

Hug your haters : how to embrace complaints and keep your customers

2026-04-28T21:12:09Z

Baer,Jay
2016
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781101980675

Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businesses

2026-04-28T21:12:09Z

Pulizzi, Joe
2016
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781259589652

501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression

2026-04-28T21:12:09Z

Cutting,Donna
2016
Perpustakaan Kuala Lumpur
ISBN 9781632650238

The dark side of CRM : customers, relationships and management

2026-04-28T21:12:09Z

Nguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon Canhoto, Ana Isabel.
2016
Perpustakaan Jabatan
ISBN 9781138803312

The Truth : An Uncomfortable Book About Relationships

2026-04-28T21:12:09Z

Strauss,Neil
2016
ISBN 9781782110972

Humanizing big data : : marketing at the meeting of data, social science and consumer insight

2026-04-28T21:12:09Z

Strong, Colin (Business writer)
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780749472115

Dialog antara penganut agama : Panduan dari Perspektif Islam

2026-04-28T21:12:09Z

Enizahura Abdul Aziz, 1975- editor
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Medan Idaman
ISBN 9789832718307

Zombie loyalists :b using great service to create rabid fans

2026-04-28T21:12:09Z

Shankman, Peter
2015
Perpustakaan Kuala Lumpur
ISBN 9781137279668

Your customer rules! : delivering the Me2B experiences that today's customers demand

2026-04-28T21:12:09Z

Price, Bill Jaffe, David, 1963- author
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118954775

Customer analytics for dummies

2026-04-28T21:12:09Z

Sauro, Jeff
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118937594

The wallet allocation rule : winning the battle for share

2026-04-28T21:12:09Z

Keiningham, Timothy L.
2015
Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781119037316

The high-speed company : creating urgency and growth in a nanosecond culture

2026-04-28T21:12:09Z

Jennings, Jason Haughton, Laurence
2015
Perpustakaan Kuala Lumpur
ISBN 9781591847366

The challenger customer : selling to the hidden influencer who can multiply your results

2026-04-28T21:12:09Z

Adamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author
2015
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781101980408

Fanatical prospecting : the ultimate guide for starting sales conversations and filling the pipeline by leveraging social selling, telephone, email, and cold calling

2026-04-28T21:12:09Z

Blount, Jeb
2015
Perpustakaan Kuala Lumpur
ISBN 9781119144755

The rise of the platform marketer / : performance marketing with google, facebook, and twitter, plus the latest high-growth digital advertising platforms

2026-04-28T21:12:09Z

Dempster, Craig Lee, John, 1974-
2015
Perpustakaan Kuala Lumpur
ISBN 9781119059721

KEHADIRAN VARIASI KAUM

2026-04-28T21:12:09Z

A. Sanusi, 1973- author.
2015
Pustaka KL @ Keramat
ISBN 9789670620190

Changing the sales conversation : connect, collaborate, close

2026-04-28T21:12:09Z

Richardson, Linda, 1944-
2014
Perpustakaan Kuala Lumpur
ISBN 9780071823654

The innovative sale : unleash your creativity for better customer solutions and extraordinary results

2026-04-28T21:12:09Z

Donnolo, Mark
2014
Perpustakaan Kuala Lumpur
ISBN 9780814433478

The pious ones : the world of Hasidim and their battles with America

2026-04-28T21:12:09Z

Berger, Joseph, 1945- author
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780062123343

Watching the English : the hidden rules of English behaviour

2026-04-28T21:12:09Z

Fox, Kate
2014 2004
Perpustakaan Kuala Lumpur
ISBN 9781444785203

Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your people

2026-04-28T21:12:09Z

Michelli, Joseph A., 1960- author
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780071801256

Romancing the brand : how brands create strong, intimate relationships with customers

2026-04-28T21:12:09Z

Halloran, Tim, 1969-
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781118611289

Connect : how to use data and experience marketing to create lifetime customers

2026-04-28T21:12:09Z

Petersen, Lars Birkholm Person, Ron, 1948- Nash, Christopher.
2014
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118963616

Unselling : stop selling, start connecting

2026-04-28T21:12:09Z

Stratten, Scott
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118943007

TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAH

2026-04-28T21:12:09Z

Faris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.
2014
Pustaka KL @ Keramat
ISBN 9789671186671

What's the future of business? : changing the way businesses create experiences

2026-04-28T21:12:09Z

Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 9781118456538

Conversations that sell : collaborate with buyers and make every conversation count

2026-04-28T21:12:09Z

Bleeke, Nancy Noel
2013
Perpustakaan Kuala Lumpur
ISBN 9780814431801

Likeable business : why today's consumers demand more and how leaders can deliver

2026-04-28T21:12:09Z

Kerpen, Dave.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780071800471

Service failure : the real reasons employees struggle with customer service and what you can do about it

2026-04-28T21:12:09Z

Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780814431993

A stakeholder approach to issues management

2026-04-28T21:12:09Z

Boutilier, Robert, 1950-
Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.
2013 2012
Perpustakaan Kuala Lumpur
ISBN 9781606490976

The customer service solution : managing emotions, trust, and control to win your customer's business

2026-04-28T21:12:09Z

Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 9780071809931

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

2026-04-28T21:12:09Z

Paharia, Rajat
2013
Perpustakaan Kuala Lumpur
ISBN 9780071813372

The customer service survival kit : what to say to defuse even the worst customer situations

2026-04-28T21:12:09Z

Gallagher, Richard s
2013
Perpustakaan Kuala Lumpur
ISBN 9780814431832

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

2026-04-28T21:12:09Z

Grandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-
2013
Perpustakaan Kuala Lumpur
ISBN 9781848729490

The lean entrepreneur : how visionaries create products, innovate with new ventures, and disrupt markets

2026-04-28T21:12:09Z

Cooper, Brant Vlaskovits, Patrick
"Advice for entrepreneurs looking to build a business people actually want to invest inDesigned to reduce waste by testing the market for a product early and often, the concept of the lean startup has been embraced around the world, and successful entrepreneurs and authors Brant Cooper and Patrick Vlaskovits join the conversation with their own personal experiences. The Lean Entrepreneur is designed to make lean startup and customer development principles immediately actionable no matter what the industry, size, or stage.This must-read book presents a lexicon of concepts and a universally applicable road map to success, as well as illustrative examples of innovative approaches to industry-specific disruption ranging from technology startups to consumer packaged goods to music to investment and finance. Providing a step-by-step approach to best practices, and giving readers a business model analysis guide, the book is rich in cases studies, illustrative graphics, worksheets, and exercises for a truly immersive guide to starting or improving a company. Invaluable reading for all readers in all businesses, the book teaches entrepreneurs how to approach risk head-on and test market ideas immediately, foster stronger customer relations, test different business model risks, and create a customer funnel based on buyers' process in order to eliminate unnecessary time and effort.A lean entrepreneur has already bought into lean startup, customer development, design thinking, and other iterative, customer-centric methods of product development. The lean entrepreneur wants to know how to apply these to their business. In other words: how to get started tomorrow. This book shows the way. Expands on the core ideas of the "Lean Startup" concept, adding the use of powerful, low-cost analytics to the mix Explains how earlier, more frequent market research can save a business time and money Incorporates cases studies, graphics, worksheets, and exercises to help readers better understand the key concepts expounded in the text Packed with information that can help business at all levels of development--from initial ideas to established companies looking to innovate--The Lean Entrepreneur is the field guide for creating innovative businesses"--
2013
ISBN 9781118295342

Managing the new customer relationship : strategies to engage the social customer and build lasting value

2026-04-28T21:12:09Z

Gordon, Ian, 1952 June 19-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781118092217

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

2026-04-28T21:12:09Z

Mitchell, Dave
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781118726839

The death of corporate reputation : how integrity has been destroyed on Wall Street

2026-04-28T21:12:09Z

Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 9780133039702

CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASES

2026-04-28T21:12:09Z

Rai, Alok Kumar, author.
2013
Pustaka KL @ Keramat
ISBN 9788120346956

TRUE STORY : How to Combine Story and Action to Transform Your Business /

2026-04-28T21:12:09Z

Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 9781422170687

Corporate reputation : brand and communication

2026-04-28T21:12:09Z

Fill, Chris Roper, Stuart
2012
Perpustakaan Kuala Lumpur
ISBN 9780273727590

Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet

2026-04-28T21:12:09Z

Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789810718329

Customers first : dominate your market by winning them over where it counts the most

2026-04-28T21:12:09Z

Bueno, Bolivar J.
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780071787871

Keunikan bangsa, budaya dan tempat

2026-04-28T21:12:09Z

Ahmad Kamil Mohamed
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai
ISBN 9789670375069

Real-time marketing and PR : how to instantly engage your market, connect with customers, and create products that grow your business now

2026-04-28T21:12:09Z

Scott, David Meerman. Scott, David Meerman. Real-time marketing & PR.
2012
Perpustakaan Kuala Lumpur
ISBN 9781118155998

The social media strategist : build a successful program from the inside out

2026-04-28T21:12:09Z

Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 9780071768252

How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organization

2026-04-28T21:12:09Z

Gregerman, Alan S.
2012
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 9789833832903

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2026-04-28T21:12:09Z

Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 9780071786973

Clients, clients, and more clients : create an endless stream of new business with the power of psychology

2026-04-28T21:12:09Z

Kase, Larina
2012
Perpustakaan Kuala Lumpur
ISBN 9780071770750

Uncommon service : how to win by putting customers at the core of your business

2026-04-28T21:12:09Z

Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 9781422133316

The 4 A's of marketing : creating value for customer, company and society

2026-04-28T21:12:09Z

Sheth, Jagdish N. Sisodia, Rajendra
2012
Perpustakaan Kuala Lumpur
ISBN 9780415898355

Susur galur masyarakat Cina

2026-04-28T21:12:09Z

Fadilah Yusuf Fadilah Yusuf, 1969-
2012
Perpustakaan Kuala Lumpur Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9789675434747

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

2026-04-28T21:12:09Z

Metz, Adam
2012
Perpustakaan Kuala Lumpur
ISBN 9780071759182

The intention economy : when customers take charge

2026-04-28T21:12:09Z

Searls, Doc
2012
Perpustakaan Kuala Lumpur
ISBN 9781422158524

Performing place, practising memories : aboriginal Australians, hippies and the state

2026-04-28T21:12:09Z

Henry, Rosita
2012
Perpustakaan Jabatan
ISBN 9781782386834

The hidden wealth of customers : realizing the untapped value of your most important asset

2026-04-28T21:12:09Z

Lee, William G.
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781422172315

When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

2026-04-28T21:12:09Z

Tocquigny, Rick, 1955- Butcher, Andy
2012
Perpustakaan Jabatan
ISBN 9780132905336

Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hours

2026-04-28T21:12:09Z

Stanton, Anne A.
2012
Perpustakaan Kuala Lumpur
ISBN 9780672335372

Microsoft Dynamics CRM 2011 unleashed

2026-04-28T21:12:09Z

Wolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan
2012
Perpustakaan Kuala Lumpur
ISBN 9780672335389

Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay

2026-04-28T21:12:09Z

Roman, Ernan.
2011
ISBN 9780071740838

Master data management and data governance

2026-04-28T21:12:09Z

Berson, Alex
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780071744584

Auditing social media: a governance and risk guide

2026-04-28T21:12:09Z

Scott, Peter R Jacka, J. Mike.
2011
Perpustakaan Kuala Lumpur
ISBN 9781118061756

Engage! : the complete guide for brands & businesses to build, cultivate and measure success in the new web/c Brian Solis.

2026-04-28T21:12:09Z

Solis, Brian
2011
Perpustakaan Kuala Lumpur
ISBN 9781118003763

Please every customer : delivering stellar customer service across cultures

2026-04-28T21:12:09Z

Lucas, Robert W.
"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--
2011
Perpustakaan Kuala Lumpur
ISBN 9780071748360

Social media playbook for business : reaching your online community with Twitter, Facebook, Linkedin, and more

2026-04-28T21:12:09Z

Funk, Tom, 1965-
2011
Perpustakaan Kuala Lumpur
ISBN 9780313386268

The strategic designer

2026-04-28T21:12:09Z

Holston, David
2011
Perpustakaan Kuala Lumpur
ISBN 9781600617997

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

2026-04-28T21:12:09Z

Kerpen, Dave
2011
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Jabatan
ISBN 9780071762342

Delighting your customers

2026-04-28T21:12:09Z

Owton, Avril
2011
ISBN 9781408139929

Customer service

2026-04-28T21:12:09Z

2011
Perpustakaan Kuala Lumpur
ISBN 9780538740289

Selling to the new elite : discover the secret to winning over your wealthiest prospects

2026-04-28T21:12:09Z

Taylor, Jim, 1947- Kraus, Stephen. Harrison, Doug, 1965-
2011
Perpustakaan Kuala Lumpur
ISBN 9780814416532

The power of Foursquare : 7 innovative ways to get customers to check in wherever they are

2026-04-28T21:12:09Z

Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 9780071773171

Top market strategy : applying the 80/20 rule

2026-04-28T21:12:09Z

Kruger, Elizabeth Rush
2011
Perpustakaan Kuala Lumpur
ISBN 9781606493106

Sales & service excellence

2026-04-28T21:12:09Z

Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 9781852526719

Social network analysis in telecommunications

2026-04-28T21:12:09Z

Reis Pinheiro, Carlos Andre, 1940-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780470647547

Pre-commerce : how companies and customers are transforming business together

2026-04-28T21:12:09Z

Pearson, Bob, 1962- Zehr, Dan
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780470928448

The hidden power of your customers : four keys to growing your business through existing customers

2026-04-28T21:12:09Z

Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118018217

Infinite possibility : creating customer value on the digital frontier

2026-04-28T21:12:09Z

Pine, B. Joseph. Korn, Kim. C.
2011
Perpustakaan Kuala Lumpur
ISBN 9781605095639

You can't lead with your feet on the desk : building relationships, breaking down barriers, and delivering profits

2026-04-28T21:12:09Z

Fuller, Edwin D., 1945-
2011
Perpustakaan Kuala Lumpur
ISBN 9780470879610

Harvard business review on increasing customer loyalty.

2026-04-28T21:12:09Z

2011
Perpustakaan Kuala Lumpur
ISBN 9781422162521

Stakeholders matter : a new paradigm for strategy in society

2026-04-28T21:12:09Z

Sachs, Sybille Ruhli, Edwin
2011
Perpustakaan Kuala Lumpur
ISBN 9780521196390

How to become a rainmaker : the rules for getting and keeping customers and clients

2026-04-28T21:12:09Z

Fox, Jeffrey J. 1945-
2011
ISBN 9780091954949

Smarter selling : how to grow sales by building trusted relationships /

2026-04-28T21:12:09Z

Dugdale, Keith Lambert, David
2011
Pustaka KL @ Keramat
ISBN 9780273750444

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

2026-04-28T21:12:09Z

Kerpen, Dave
2011
Pustaka KL @ Keramat
ISBN 9780071813723

The customer signs your paycheck

2026-04-28T21:12:09Z

Cooper, Frank, 1938-
2010
ISBN 9780071632881

Getting naked : a business fable about shedding the three fears that sabotage client loyalty

2026-04-28T21:12:09Z

Lencioni, Patrick, 1965-
2010
ISBN 9780787976392

Social media 101 : tactics and tips to develop your business online

2026-04-28T21:12:09Z

Brogan, Chris
2010
ISBN 9780470563410

Strategy from the outside in : profiting from customer value

2026-04-28T21:12:09Z

Day, George S. Moorman, Christine
2010
ISBN 9780071742290

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

2026-04-28T21:12:09Z

Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 9780071745093

Social media 101 : tactics and tips to develop your business online

2026-04-28T21:12:09Z

Brogan, Chris
2010
ISBN 9780470563410

Getting naked : a business fable about shedding the three fears that sabotage client loyalty

2026-04-28T21:12:09Z

Lencioni, Patrick, 1965-
2010
ISBN 9780787976392

100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!

2026-04-28T21:12:09Z

Timm, Paul R.
2010
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833246724

Customer experience : future trends and insights

2026-04-28T21:12:09Z

Shaw, Colin Dibeehi, Qaalfa Walden, Steven.
2010
ISBN 9780230247819

How companies win : profiting from demand-driven business models no matter what business you're in

2026-04-28T21:12:09Z

Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 9780062000453

Mr shmooze : the art & science of Selling Through Relationships

2026-04-28T21:12:09Z

Abraham, Richard
2010
Perpustakaan Kuala Lumpur
ISBN 9780470874363

Seth baumgartner's love manifesto :

2026-04-28T21:12:09Z

Luper, Eric
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780061827532

Built to love : creating products that captivate customers

2026-04-28T21:12:09Z

Boatwright, Peter. Cagan, Jonathan, 1961-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781605096988

Effective customer care

2026-04-28T21:12:09Z

Wellington, Patricia.
2010
Perpustakaan Jabatan
ISBN 9780749459970

Build the bridge first

2026-04-28T21:12:09Z

Soon SL
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789671016107

Lead with your customer : transform culture and brand into world-class excellence

2026-04-28T21:12:09Z

Jones, Mark David Kober, J. Jeff (James Jeff)
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781562867157

Connectability : 8 keys to building strong partnerships with your colleagues and your customers

2026-04-28T21:12:09Z

Ryback, David Jim Cathcart 1946- David Nour 1968-
2010
ISBN 9780071638852

Is it just me? : or is it nuts out there?

2026-04-28T21:12:09Z

Goldberg, Whoopi, 1955-
The veteran comedian and co-host of "The View" uses her trademark humor to examine the growing disrespect and rudeness in society and discusses how a loss of civility diminishes the quality of life.
2010
ISBN 9781401310653

Winning with customers: a playbook for B2B

2026-04-28T21:12:09Z

Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 9780470547991

Keharmonian rakyat kesejahteraan negara . jilid 1

2026-04-28T21:12:09Z

Alias Bakri
2010
Pustaka KL @ Keramat
ISBN 9789675380501

Tactical transparency : hoe leaders can leverage social media to maximize value and build their brand

2026-04-28T21:12:09Z

Holtz, Shel Havens, John C.
2009
ISBN 9780470293706

It's not about the cofee : lessons on putting people first from life at Starbucks

2026-04-28T21:12:09Z

Behar, Howard
2009
ISBN 9781591842729

Salesforce.com secrets of success : best practices for growth and profitability

2026-04-28T21:12:09Z

Taber, David., 1956-
2009
ISBN 9780137140763

Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industry

2026-04-28T21:12:09Z

Benioff, Marc R. 1964-
2009
Perpustakaan Kuala Lumpur
ISBN 9780470521168

Going the extra smile : creating remarkable customer expirence

2026-04-28T21:12:09Z

2009
ISBN 9789810680961

Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!

2026-04-28T21:12:09Z

Gillin, Paul.
2009 2008
ISBN 9781884956850

The new influencers : a marketer's guide to the new social media

2026-04-28T21:12:09Z

Gillin, Paul.
2009
ISBN 9781884956942

Programming microsoft dynamics CRM 4.0

2026-04-28T21:12:09Z

2009
ISBN 9780735625945

Business process mapping : improving customer satisfaction

2026-04-28T21:12:09Z

Jacka, J. Mike
2009
Perpustakaan Kuala Lumpur
ISBN 9780470444580

The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists

2026-04-28T21:12:09Z

Hyken, Shep
2009
ISBN 9780470404829

America, empire of liberty : a new history

2026-04-28T21:12:09Z

Reynolds, David
2009
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9781846140563

Business process mapping : improving customer satisfaction

2026-04-28T21:12:09Z

Jacka, J. Mike
2009
ISBN 9780470444580

Amrica, empire of liberty : a new history

2026-04-28T21:12:09Z

Reynolds, David
2009
Perpustakaan Kuala Lumpur
ISBN 9781846140563

Muslims in America : a short history

2026-04-28T21:12:09Z

Curtis, Edward E., 1970-
2009
ISBN 9780195367560

Mind-read your customers : Using insights from psychology to increase sales & build a better business

2026-04-28T21:12:09Z

Snyder, David P.
2009 2008 2007 2006 2005
ISBN 9788184950083

Managing customers profit

2026-04-28T21:12:09Z

Kumar, V.
2008
ISBN 9780132352215

Rules to break & laws to follow : How your business can beat the crisis of short-termism

2026-04-28T21:12:09Z

Peppers, Don Rogers, Martha, PhD.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470227541

Customs act 1967 (act 235), regulations & order

2026-04-28T21:12:09Z

Malaysia
2008 2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 9789678919180

The celebrity experience : Insider secrets to delivering red-carpet customer service

2026-04-28T21:12:09Z

Cutting, Donna 1966-
2008
ISBN 9780470174012

Do the right thing : How dedicated employees create loyal customerd and large profits

2026-04-28T21:12:09Z

Parker, James F. (James Francis) 1947-
2008
ISBN 9780132343343

The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

2026-04-28T21:12:09Z

Knapp, Duane E.
2008
ISBN 9780071494410

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

2026-04-28T21:12:09Z

Buchanan, Richard W.
2008
ISBN 9780070138636

Managing customers profitably

2026-04-28T21:12:09Z

Ryals, Lynette
2008
ISBN 9780470060636

Living on the periphery : development and islamization among the Orang Asli

2026-04-28T21:12:09Z

Toshihiro, Nabuto
2008
Perpustakaan Kuala Lumpur
ISBN 9781920901905

Tip menawan hati pelanggan

2026-04-28T21:12:09Z

Zainuddin Zakaria Ziadatul Hidayah Zakaria.
2008
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833586219

Salesforce.com for dummies

2026-04-28T21:12:09Z

Wong, Tom Kao, Liz
2008
ISBN 9780470318126

Satisfied customers tell three friends, angry customers tell 3,000 : Running a business in today's consumer-driven world

2026-04-28T21:12:09Z

Blackshaw, Pete
2008
Perpustakaan Kuala Lumpur
ISBN 9780385522724

The celebrity experience : Insider secrets to delivering red-carpet customer service

2026-04-28T21:12:09Z

Cutting, Donna 1966-
2008
ISBN 9780470174012

Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & life

2026-04-28T21:12:09Z

Gitomer's, Jeffrey
2008
Perpustakaan Kuala Lumpur
ISBN 9780137154104

Managing customers for profit : strategies to increase profits and build loyalty

2026-04-28T21:12:09Z

Kumar, V.
2008
ISBN 9780132352215

We are smarter than me : how to unleash the power of crowds in your business

2026-04-28T21:12:09Z

Libert, Barry Spector, Jon
2008
ISBN 9780132244794

Chocolates on the pillow aren't enough : reinventing the customer experience

2026-04-28T21:12:09Z

Tisch, Jonathan M.
2007
ISBN 9780470043554

Award-winning customer service : 101 ways to guarantee great performance

2026-04-28T21:12:09Z

Evenson, Renee
2007
Perpustakaan Kuala Lumpur
ISBN 9780814474549

Acts of faith : The story of an American Muslim, the struggle for the soul of generation

2026-04-28T21:12:09Z

Patel, Eboo
2007
Perpustakaan Kuala Lumpur
ISBN 9780807077269

How to talk to customers : Creat a great impression every time with magic

2026-04-28T21:12:09Z

Berenbaum, Diane 1956- Larkin, Tom 1953-
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 9780787987527

The new influencers : a marketer's guide to the new social media

2026-04-28T21:12:09Z

Gillin, Paul.
2007
ISBN 9781884956652

What the customer wants you to know : How everybody needs to think differently about sales

2026-04-28T21:12:09Z

Charan, Ram
2007
ISBN 9780141036878

Award-winning customer service : 101 ways to guarantee great performance

2026-04-28T21:12:09Z

Evenson, Renee
2007
ISBN 9780814474549

Human Sigma : managing the employee-customer encounter

2026-04-28T21:12:09Z

Fleming, John H.
2007
Perpustakaan Kuala Lumpur
ISBN 9781595620163

Human Sigma : Managing the employee-customer encounter

2026-04-28T21:12:09Z

Fleming, John H.
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781595620163

The satisfied Customer : winners and losers in the battle for buyer preference

2026-04-28T21:12:09Z

Fornell, Claes
2007
ISBN 9780230604063

The satisfied Customer : winners and losers in the battle for buyer preference

2026-04-28T21:12:09Z

Fornell, Claes
2007
ISBN 9780230604063

Marketing and PR on a shoestring : getting customers and keeping them - without breaking the bank

2026-04-28T21:12:09Z

Holden, Philip R. Wilde, Nick
2007
ISBN 9780713675467

Strategies that win sales : best practices of the world's leading organizations

2026-04-28T21:12:09Z

Marone , Mark D. Lunsford, Seleste E.
2006 2005
ISBN 9780793188604

The golden apple : how to grow opportunity and harvest success

2026-04-28T21:12:09Z

Aaronson, Kathy
2006
ISBN 9780471777823

Make winning a habit

2026-04-28T21:12:09Z

Page, Rick
2006
Perpustakaan Kuala Lumpur
ISBN 9780071465021

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

2026-04-28T21:12:09Z

Miglani, Bob
2006
ISBN 9781401301989

Strategies that win sales : best practices of the world's leading organizations

2026-04-28T21:12:09Z

Marone , Mark D. Lunsford, Seleste E.
2006 2005
ISBN 9780793188604

Strategies that win sales : best practices of the world's leading organizations

2026-04-28T21:12:09Z

Marone , Mark D. Lunsford, Seleste E.
2006 2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780793188604

Questions that sell : the powerful process for discovering what your customer really wants

2026-04-28T21:12:09Z

Cherry, Paul
2006
ISBN 9780814473399

The ultimate question : driving good profits and true growth

2026-04-28T21:12:09Z

Reichheld, Fried
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781591397830

Sell the brand first : how to sell your brand and create lasting customer loyalty

2026-04-28T21:12:09Z

Stiff, Dan.
2006
ISBN 9780071470421

Chief customer officer : getting past lip service to passionate action

2026-04-28T21:12:09Z

Bliss, Jeanne
2006
ISBN 9780787980948

Sell the brand first : how to sell your brand and create lasting customer loyalty

2026-04-28T21:12:09Z

Stiff, Dan.
2006
ISBN 9780071470421

Strategies that win sales : best practices of the world's leading organizations

2026-04-28T21:12:09Z

Marone , Mark D. Lunsford, Seleste E.
2006 2005
Perpustakaan Jabatan
ISBN 9780793188604

Up close and personal? : customer relationship marketing @ work

2026-04-28T21:12:09Z

Gamble, Paul R.
2006
ISBN 9780749446918

Up close and personal? : customer relationship marketing @ work

2026-04-28T21:12:09Z

Gamble, Paul R.
2006
ISBN 9780749446918

Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customers

2026-04-28T21:12:09Z

Brinkman, Rick Kirschner, Rick
2006
ISBN 9780071448024

Customer service from the inside out made easy

2026-04-28T21:12:09Z

Levesque, Paul
2006
ISBN 9781932531916

Customer service training

2026-04-28T21:12:09Z

Kamin, Maxine
2006
Perpustakaan Kuala Lumpur
ISBN 9780750663632

Outside innovation : how your customers will co-design your campany's future

2026-04-28T21:12:09Z

Seybold, Patricia B.
2006
Perpustakaan Jabatan
ISBN 9780061135903

Up close and personal? : customer relationship marketing @ work

2026-04-28T21:12:09Z

Gamble, Paul R.
2006
ISBN 9780749446918

Budaya dan pemikiran dalam masyarakt global : malaysia dan china : seminar antarabangsa budaya dan pemikiran dalam masyarakat global malaysia dan china, [9-10 Jun 2005 di Beijing, China]

2026-04-28T21:12:09Z

Seminar antarabangsa Budaya dan pemikiran dalam masyarakat global malaysia dan china Anisah Hj. Zainal Abidin Wan Abd. Hamid Wan Teh
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789836293091

10 clowns don't make a circus-and 249 other critical management success strategies

2026-04-28T21:12:09Z

Schragis, Steven
2006
ISBN 9781593375553

Customer service delivery : research and best practice / Lawrence Fogli , editor

2026-04-28T21:12:09Z

Fogli , Lawrence
2006
ISBN 9780787976200

Customer relationship management : a database approach

2026-04-28T21:12:09Z

Kumar, V. Reinartz, Werner J.
2006
Perpustakaan Kuala Lumpur
ISBN 9780471271338

Customer service for dummies

2026-04-28T21:12:09Z

Leland, Karen
2006
Perpustakaan Kuala Lumpur
ISBN 9780471768692

Customer service training

2026-04-28T21:12:09Z

Kamin, Maxine
2006
Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780750663632

Customer service training

2026-04-28T21:12:09Z

Kamin, Maxine
2006
Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780750663632

The golden apple : how to grow opportunity and harvest success

2026-04-28T21:12:09Z

Aaronson, Kathy
2006
ISBN 9780471777823

10 clowns don't make a circus-and 249 other critical management success strategies

2026-04-28T21:12:09Z

Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781593375553

Make winning a habit

2026-04-28T21:12:09Z

Page, Rick
2006
ISBN 9780071465021

Satisfaction : how every great company listens to the voice of the customer

2026-04-28T21:12:09Z

Denove, Chris. Power, James D.
2006
ISBN 9781591841647

Secret of Great Rainmakers

2026-04-28T21:12:09Z

Fox, Jeffrey J.
2006
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781401301576

Secret of Great Rainmakers

2026-04-28T21:12:09Z

Fox, Jeffrey J.
2006
ISBN 9781401301576

Muslim women in America : the challenge of Islamic identity today

2026-04-28T21:12:09Z

Haddad, Yvonne Yazbeck Smith, Jane I. Moore, Kathleen Moore
2006
ISBN 9780199793341

The outside-in corporation : how to build a customer-centric organization for breakthrough results

2026-04-28T21:12:09Z

Bund, Barbara E.
2006
ISBN 9780071459310

The outside-in corporation : how to build a customer-centric organization for breakthrough results

2026-04-28T21:12:09Z

Bund, Barbara E.
2006
ISBN 9780071459310

The outside-in corporation : how to build a customer-centric organization for breakthrough results

2026-04-28T21:12:09Z

Bund, Barbara E.
2006
Perpustakaan Jabatan
ISBN 9780071459310

Return on customer : a revolutionary way to measure and strengthen your business

2026-04-28T21:12:09Z

Peppers, Don Rogers, Martha
2005
ISBN 9780385510301

Say the magic words : how to get what you want from the people who have what you need

2026-04-28T21:12:09Z

Padwa, Lynette
2005
Perpustakaan Kuala Lumpur, Cawangan Sri Sabah Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780142002124

Don't just relate : advocate

2026-04-28T21:12:09Z

Urban, Glen
2005
ISBN 9780131913615

The new marketing conversation : Creating and strengthening relationships between buyers and sellers

2026-04-28T21:12:09Z

Stein, Donna Baier
2005
ISBN 9780324200577

The new marketing conversation : Creating and strengthening relationships between buyers and sellers

2026-04-28T21:12:09Z

Stein, Donna Baier
2005
ISBN 9780324200577

The new marketing conversation : Creating and strengthening relationships between buyers and sellers

2026-04-28T21:12:09Z

Stein, Donna Baier
2005
ISBN 9780324200577

Relationship selling : eight competencies of top sales producers

2026-04-28T21:12:09Z

Cathcart, Jim
2005
Perpustakaan Jabatan
ISBN 9789833246250

When customers talk

2026-04-28T21:12:09Z

Gross , Scoot T.
2005
ISBN 9780793195190

Dimensional selling

2026-04-28T21:12:09Z

Buzzotta, Victor R. Lefton, Robert Eugene, 1931-
2005
ISBN 9780071447331

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy

2026-04-28T21:12:09Z

Stinnett, Bell
2005
ISBN 9780071441889

When customers talk

2026-04-28T21:12:09Z

Gross , Scoot T.
2005
ISBN 9780793195190

When customers talk : turn what they tell you into sales

2026-04-28T21:12:09Z

Gross , Scoot T.
2005
ISBN 9780793195190

When customers talk

2026-04-28T21:12:09Z

Gross , Scoot T.
2005
Perpustakaan Jabatan
ISBN 9780793195190

Customer service training 101: quick and easy techniques that get great results

2026-04-28T21:12:09Z

Evenson, Renee, 1951-
2005
ISBN 9780814472903

Creating the customer-driven library : building on the bookstore model

2026-04-28T21:12:09Z

Woodward, Jeannette A.
2005
ISBN 9780838908884

Jeffrey Gitomer's little red book of sales answers

2026-04-28T21:12:09Z

Gitomer, Jeffrey H.
2005
ISBN 9780131735361

Managing customer as investments : The strategic value of customers in the long run

2026-04-28T21:12:09Z

Gupta, Sunil
2005
ISBN 9780131428950

Strategies that win sales : best practices of the world's leading organizations

2026-04-28T21:12:09Z

Marone, Mark D
2005
ISBN 9780793188604

Golden circle secrets : b how to achieve consistent sales success through customer values and expectations

2026-04-28T21:12:09Z

Midgley, Ben
2005
ISBN 9780471718574

Concumer insight : how to use data and market research to get closer to your customer

2026-04-28T21:12:09Z

Stone, Merlin Stone , Merlin
2005
ISBN 9780749442927

Don't just relate-- advocate! : a blueprint for profit in the era of customer power

2026-04-28T21:12:09Z

Urban, Glen
2005
Perpustakaan Kuala Lumpur
ISBN 9780132931342

Warisan Seni Etnik Sabah

2026-04-28T21:12:09Z

Ismail Haji Ibrahim, author. Wong, Jane Kon Ling, author.
2005
Pustaka KL @ Keramat
ISBN 9789832641117

Warisan Seni Etnik Sabah

2026-04-28T21:12:09Z

Ismail Haji Ibrahim, author. Wong, Jane Kon Ling, author.
2005
ISBN 9789832641117

Market busters : 40 strategies moves that drive exceptional business growth

2026-04-28T21:12:09Z

Mcgrath, Rita Gunther
2005
Perpustakaan Kuala Lumpur
ISBN 9781591391234

Market busters : 40 strategies moves that drive exceptional business growth

2026-04-28T21:12:09Z

Mcgrath, Rita Gunther
2005
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781591391234

Market busters : 40 strategies moves that drive exceptional business growth

2026-04-28T21:12:09Z

Mcgrath, Rita Gunther
2005
Perpustakaan Jabatan
ISBN 9781591391234

Creating customer delight : the how and why of crm

2026-04-28T21:12:09Z

Seth , Rakesh Seth , Kirti
2005
ISBN 9789834198343

Creating customer delight : the how and why of crm

2026-04-28T21:12:09Z

Seth , Rakesh Seth , Kirti
2005
Perpustakaan Jabatan
ISBN 9789834198343

Creating customer delight : the how and why of crm

2026-04-28T21:12:09Z

Seth , Rakesh Seth, Kirti.
2005
ISBN 9789834198343

The financial services marketing handbook : tactics and techniques that produce result

2026-04-28T21:12:09Z

ehrlich, Evelyn
2004
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781576601563

Higher profits through customer lock-in

2026-04-28T21:12:09Z

Buschken, Joachim
2004
ISBN 9780324202656

The customer learning curve : Creating profits from marketing Chaos

2026-04-28T21:12:09Z

Hellman, Karl
2004
ISBN 9780324226676

Higher profits through customer lock-in

2026-04-28T21:12:09Z

Buschken, Joachim
2004
ISBN 9780324202656

The customer learning curve : Creating profits from marketing Chaos

2026-04-28T21:12:09Z

Hellman, Karl
2004
ISBN 9780324226676

Higher profits through customer lock-in

2026-04-28T21:12:09Z

Buschken, Joachim
2004
ISBN 9780324202656

The customer learning curve : Creating profits from marketing Chaos

2026-04-28T21:12:09Z

Hellman, Karl
2004
ISBN 9780324226676

Service strategy: management moves for customer results

2026-04-28T21:12:09Z

Horovitz, Jacques
2004
ISBN 9780273675839

The future of competition : co creating unique value with customer

2026-04-28T21:12:09Z

Prahald, C.K Ramawamy, Venkat.
2004
Perpustakaan Kuala Lumpur
ISBN 9781578519538

Your Successful Sales Career

2026-04-28T21:12:09Z

Azar, Brian. Foley, Len
2004
ISBN 9780814408254

Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance

2026-04-28T21:12:09Z

Batterley, Richard
2004
ISBN 9780074713747

The relationship edge in business : Connecting with customers and colleagues when it counts

2026-04-28T21:12:09Z

Acuff, Jerry
2004
ISBN 9780471477129

CRM unplugged : realeasing CRM's strategic value

2026-04-28T21:12:09Z

Bligh, Philip Turk, Douglas Porter, Micheal E.
2004
ISBN 9780471483045

Managing customer relationships : a strategic framework

2026-04-28T21:12:09Z

Peppers, Don Rogers, Martha
2004
Perpustakaan Kuala Lumpur
ISBN 9780471485902

Managing customer relationships : a strategic framework

2026-04-28T21:12:09Z

Peppers, Don
2004
Perpustakaan Kuala Lumpur
ISBN 9780471485902

Wacana hadhari dalam Islam

2026-04-28T21:12:09Z

Mohd Shauki Abd. Majid Zainuddin Jaffar, Dr.
2004
Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak
ISBN 9789830371726

Wacana hadhari dalam Islam

2026-04-28T21:12:09Z

Mohd Shauki Abd. Majid Zainuddin Jaffar, Dr.
2004
Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak
ISBN 9789830371726

Wacana hadhari dalam Islam

2026-04-28T21:12:09Z

Mohd Shauki Abd. Majid Zainuddin Jaffar, Dr.
2004
Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak
ISBN 9789830371726

Complaint management : the heart of CRM

2026-04-28T21:12:09Z

Stauss, Bernd
2004
ISBN 9780324202649

Complaint management : the heart of CRM

2026-04-28T21:12:09Z

Stauss, Bernd
2004
ISBN 9780324202649

Complaint management : the heart of CRM

2026-04-28T21:12:09Z

Stauss, Bernd
2004
Perpustakaan Jabatan
ISBN 9780324202649

Memikat hati pelanggan

2026-04-28T21:12:09Z

Rozaila Latif
2004
ISBN 9789831971239

The referral of a lifetime : the networking system that produces bottom-line results... every day!

2026-04-28T21:12:09Z

Templeton, Tim Stephenson, Lynda Rutledge
2003
ISBN 9781576753217

Customer management excellence

2026-04-28T21:12:09Z

Faulkner, Mike
2003
ISBN 9780470848531

The relationship advantage : become a trusted advisor and create clients for life

2026-04-28T21:12:09Z

Stevenson, Tom Barcus, Sam
2003
ISBN 9780793170265

If i'm so wonderful why am i still single

2026-04-28T21:12:09Z

Page, Susan
2003
ISBN 9780749924607

Hug your customers

2026-04-28T21:12:09Z

Mitchell, Jack
2003
ISBN 9780141015224

Managing Services : Using Technology to Create Value

2026-04-28T21:12:09Z

Davis , Mark M.
2003
Perpustakaan Kuala Lumpur

The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitability

2026-04-28T21:12:09Z

2003
Perpustakaan Kuala Lumpur
ISBN 9780071409353

The power of appreciative inquiry : a practical guide to positive change

2026-04-28T21:12:09Z

Whitney, Diana Trosten-Bloom, Amanda
2003
ISBN 9781576752265

Unleashing excellence : the complete guide to ultimate customer service

2026-04-28T21:12:09Z

Snow, Dennis
2003
ISBN 9781932021066

The trouble with boyfriends

2026-04-28T21:12:09Z

Kreitman, Tricia
2003
Perpustakaan Kuala Lumpur
ISBN 9781853407734

Hug your customers : still the proven way to personalize sales and achieve astounding results

2026-04-28T21:12:09Z

Mitchell, Jack
2003
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781401397746

The customer services workbook

2026-04-28T21:12:09Z

Lake, Neville Itickey, Kristen
2002
Perpustakaan Kuala Lumpur

Beyond World Class

2026-04-28T21:12:09Z

Ross, Alan M.
2002
Perpustakaan Kuala Lumpur
ISBN 9780793149056

Business process mapping

2026-04-28T21:12:09Z

Jacka, J. Mike Keller, Paulette J.
2002
Perpustakaan Kuala Lumpur
ISBN 9780471079774

When customers think we dont care : ending action that self-destruct companies, customers service and jobs

2026-04-28T21:12:09Z

Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 9780074709306

Customer relationship managment

2026-04-28T21:12:09Z

Anderson, Kristin Kerr, Carol
2002
ISBN 9780071379540

Customer-centric product definition

2026-04-28T21:12:09Z

Mello, Sheila
2002
Perpustakaan Kuala Lumpur
ISBN 9780814406687

Total access

2026-04-28T21:12:09Z

McKenna, Regis
2002
ISBN 9781578512447

Built for use

2026-04-28T21:12:09Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

Successful global account management

2026-04-28T21:12:09Z

Wilson, Kevin Speare, Nick Reese, Sam
2002
ISBN 9780749436049

Performance driven crm

2026-04-28T21:12:09Z

Brown, Stanley A. Gulycz, Moosha
2002
ISBN 9780470831618

Built for use : driving profitability through the user experince

2026-04-28T21:12:09Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

Customer-centric product definition : the key to great product development

2026-04-28T21:12:09Z

Mello, Sheila
2002
ISBN 9780814406687

Customer.community

2026-04-28T21:12:09Z

Banks, Drew Daus, Kim
2002
Perpustakaan Kuala Lumpur
ISBN 9780787956219

X-Engineering the corporation : Reinventing your business in the digital age

2026-04-28T21:12:09Z

Champy, James
2002
ISBN 9780446678971

When customers think we don't care

2026-04-28T21:12:09Z

Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 9780074709306

Beyond world class

2026-04-28T21:12:09Z

Ross, Alan M.
2002
ISBN 9780793149056

Total access

2026-04-28T21:12:09Z

McKenna, Regis
2002
ISBN 9781578512447

Essentials of CRM

2026-04-28T21:12:09Z

Bergeron, Bryan
2002
Perpustakaan Kuala Lumpur
ISBN 9780471206033

CRM Redefining customer relationship management

2026-04-28T21:12:09Z

Peel, Jeffrey
2002
ISBN 9781555582630

Customer relationship management

2026-04-28T21:12:09Z

Anton, Dr. Jon Petouhoff, Dr. Natalie L.
2002
ISBN 9780130990693

The ten demandments

2026-04-28T21:12:09Z

Mooney, P. Kelly
2002
ISBN 9780071387392

Customer relationship management

2026-04-28T21:12:09Z

Cunningham, Patricia M.
2002
Perpustakaan Kuala Lumpur
ISBN 9781841122137

Customer care excellence

2026-04-28T21:12:09Z

Cook, Sarah
2002
ISBN 9780074937921

The customer services workbook

2026-04-28T21:12:09Z

Lake, Neville Itickey, Kristen
2002
ISBN 9780749437893

The complete guide to customer support

2026-04-28T21:12:09Z

Fleisher, Joe and Read Brendan
2002
ISBN 9781578200979

Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

2026-04-28T21:12:09Z

KAufman, Ron
2002
ISBN 9789810459390

CRM at the speed of light : capturing and keeping customersin internet real time

2026-04-28T21:12:09Z

Greenberg, Paul
2002
Perpustakaan Kuala Lumpur
ISBN 9780072224160

Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions

2026-04-28T21:12:09Z

Blomqvist, Ralfs Dahl, Johan Haeger, Tomas
2002
ISBN 9780852976821

Essentials of crm : a guide to customer relationship management

2026-04-28T21:12:09Z

Bergeron, Bryan
2002
ISBN 9780471206033

101 ways to really satisfy your customers

2026-04-28T21:12:09Z

Griffiths, Andrew
2002
ISBN 9781865087443

Managing the Customer Experiences : Turning Customers into advocates

2026-04-28T21:12:09Z

Smith, Shaun & Wheeler, Joe
2002
ISBN 9780273661955

CRM at the speed of light

2026-04-28T21:12:09Z

Greenberg, Paul
2001
ISBN 9780072127829

Seven power strategies for building customer loyalty

2026-04-28T21:12:09Z

Timm, Paul R.
2001
Perpustakaan Kuala Lumpur
ISBN 9780814405697

Loyalty rules!: how today's leaders build lasting relationships

2026-04-28T21:12:09Z

Reichheld, Frederick F.
2001
Perpustakaan Kuala Lumpur
ISBN 9781578512058

CRM at speed of light

2026-04-28T21:12:09Z

Greenberg, Paul
2001
Perpustakaan Kuala Lumpur
ISBN 9780072127829

Pengurusan khidmat pelanggan : petua & teknik

2026-04-28T21:12:09Z

Rahmat Ismail
2001
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9789676111425

The customer differential : the complete guide to implementing

2026-04-28T21:12:09Z

Nykamp, Melinda
2001
ISBN 9780814406229

Customer equity

2026-04-28T21:12:09Z

Blattberg, Robert C. Getz, Gary
2001
Perpustakaan Kuala Lumpur
ISBN 9780875847641

Customer winback

2026-04-28T21:12:09Z

Griffin, Jill Lowenstein, Michael W.
2001
Perpustakaan Kuala Lumpur
ISBN 9780787946678

The customer revolution : how to thrive when customers are in control

2026-04-28T21:12:09Z

Seybold, Patricia B.
2001
ISBN 9780712669849

Customers relationship management : creating competitive advantage through win-win ralationship strategies

2026-04-28T21:12:09Z

Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 9780071206785

Search Results for Customer relations

Customer service in an instant : 60 ways to win customers and keep them coming back

Leading libraries : how to create a service culture

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Changing the sales conversation : connect, collaborate, close

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TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAH

What's the future of business? : changing the way businesses create experiences

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Service failure : the real reasons employees struggle with customer service and what you can do about it

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Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

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