Search Results for Customer relations -- ManagementSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002brelations$002b$002b--$002b$002bManagement$0026ps$003d300?2025-10-06T19:21:04ZListen up! : how to tune in to customers and turn down the noiseent://SD_ILS/0/SD_ILS:2860792025-10-06T19:21:04Z2025-10-06T19:21:04ZMangia ,Karen<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119723851<br/>Customer relationship marketing : theoretical and managerial perspectivesent://SD_ILS/0/SD_ILS:2831362025-10-06T19:21:04Z2025-10-06T19:21:04ZK Malhotra, Naresh Agarwal, James<br/>2021<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781944659745<br/>Secret Manual Of The Sales Warriorent://SD_ILS/0/SD_ILS:2749442025-10-06T19:21:04Z2025-10-06T19:21:04ZMaxine Teo<br/>2020<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811454806<br/>Pengurusan insani dalam sistem pengurusan pelangganent://SD_ILS/0/SD_ILS:2610622025-10-06T19:21:04Z2025-10-06T19:21:04ZNor Hapiza Mohd Ariffin<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman<br/>ISBN 9789834900922<br/>Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businessesent://SD_ILS/0/SD_ILS:2384472025-10-06T19:21:04Z2025-10-06T19:21:04ZPulizzi, Joe<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781259589652<br/>The dark side of CRM : customers, relationships and managementent://SD_ILS/0/SD_ILS:2515812025-10-06T19:21:04Z2025-10-06T19:21:04ZNguyen,Bang Xuân; Simkin,Lyndon; Canhoto, Ana Isabel Simkin, Lyndon Canhoto, Ana Isabel.<br/>2016<br/>Perpustakaan Jabatan<br/>ISBN 9781138803312<br/>Humanizing big data : : marketing at the meeting of data, social science and consumer insightent://SD_ILS/0/SD_ILS:2258812025-10-06T19:21:04Z2025-10-06T19:21:04ZStrong, Colin (Business writer)<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780749472115<br/>The wallet allocation rule : winning the battle for shareent://SD_ILS/0/SD_ILS:2305112025-10-06T19:21:04Z2025-10-06T19:21:04ZKeiningham, Timothy L.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781119037316<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052025-10-06T19:21:04Z2025-10-06T19:21:04ZVanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>The challenger customer : selling to the hidden influencer who can multiply your resultsent://SD_ILS/0/SD_ILS:2350702025-10-06T19:21:04Z2025-10-06T19:21:04ZAdamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980408<br/>The innovative sale : unleash your creativity for better customer solutions and extraordinary resultsent://SD_ILS/0/SD_ILS:2199092025-10-06T19:21:04Z2025-10-06T19:21:04ZDonnolo, Mark<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814433478<br/>Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your peopleent://SD_ILS/0/SD_ILS:2119072025-10-06T19:21:04Z2025-10-06T19:21:04ZMichelli, Joseph A., 1960- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780071801256<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:2135502025-10-06T19:21:04Z2025-10-06T19:21:04ZHalloran, Tim, 1969-<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118611289<br/>Conversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:2009172025-10-06T19:21:04Z2025-10-06T19:21:04ZBleeke, Nancy Noel<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431801<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432025-10-06T19:21:04Z2025-10-06T19:21:04ZKerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572025-10-06T19:21:04Z2025-10-06T19:21:04ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642025-10-06T19:21:04Z2025-10-06T19:21:04ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932025-10-06T19:21:04Z2025-10-06T19:21:04ZPaharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062025-10-06T19:21:04Z2025-10-06T19:21:04ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>Managing the new customer relationship : strategies to engage the social customer and build lasting valueent://SD_ILS/0/SD_ILS:2135202025-10-06T19:21:04Z2025-10-06T19:21:04ZGordon, Ian, 1952 June 19-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118092217<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502025-10-06T19:21:04Z2025-10-06T19:21:04ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASESent://SD_ILS/0/SD_ILS:2874632025-10-06T19:21:04Z2025-10-06T19:21:04ZRai, Alok Kumar, author.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9788120346956<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562025-10-06T19:21:04Z2025-10-06T19:21:04ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-10-06T19:21:04Z2025-10-06T19:21:04ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-10-06T19:21:04Z2025-10-06T19:21:04ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>The 4 A's of marketing : creating value for customer, company and societyent://SD_ILS/0/SD_ILS:1866362025-10-06T19:21:04Z2025-10-06T19:21:04ZSheth, Jagdish N. Sisodia, Rajendra<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415898355<br/>The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:1776992025-10-06T19:21:04Z2025-10-06T19:21:04ZMetz, Adam<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071759182<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402025-10-06T19:21:04Z2025-10-06T19:21:04ZLee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:2174762025-10-06T19:21:04Z2025-10-06T19:21:04ZTocquigny, Rick, 1955- Butcher, Andy<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780132905336<br/>Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hoursent://SD_ILS/0/SD_ILS:2190272025-10-06T19:21:04Z2025-10-06T19:21:04ZStanton, Anne A.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335372<br/>Microsoft Dynamics CRM 2011 unleashedent://SD_ILS/0/SD_ILS:2190582025-10-06T19:21:04Z2025-10-06T19:21:04ZWolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335389<br/>Master data management and data governanceent://SD_ILS/0/SD_ILS:1412802025-10-06T19:21:04Z2025-10-06T19:21:04ZBerson, Alex<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071744584<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662025-10-06T19:21:04Z2025-10-06T19:21:04ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812025-10-06T19:21:04Z2025-10-06T19:21:04ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Infinite possibility : creating customer value on the digital frontierent://SD_ILS/0/SD_ILS:1777402025-10-06T19:21:04Z2025-10-06T19:21:04ZPine, B. Joseph. Korn, Kim. C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605095639<br/>How to become a rainmaker : the rules for getting and keeping customers and clientsent://SD_ILS/0/SD_ILS:2202302025-10-06T19:21:04Z2025-10-06T19:21:04ZFox, Jeffrey J. 1945-<br/>2011<br/>ISBN 9780091954949<br/>Social media 101 : tactics and tips to develop your business onlineent://SD_ILS/0/SD_ILS:1307892025-10-06T19:21:04Z2025-10-06T19:21:04ZBrogan, Chris<br/>2010<br/>ISBN 9780470563410<br/>Strategy from the outside in : profiting from customer valueent://SD_ILS/0/SD_ILS:1327602025-10-06T19:21:04Z2025-10-06T19:21:04ZDay, George S. Moorman, Christine<br/>2010<br/>ISBN 9780071742290<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632025-10-06T19:21:04Z2025-10-06T19:21:04ZRickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>Social media 101 : tactics and tips to develop your business onlineent://SD_ILS/0/SD_ILS:1328842025-10-06T19:21:04Z2025-10-06T19:21:04ZBrogan, Chris<br/>2010<br/>ISBN 9780470563410<br/>Customer experience : future trends and insightsent://SD_ILS/0/SD_ILS:1371562025-10-06T19:21:04Z2025-10-06T19:21:04ZShaw, Colin Dibeehi, Qaalfa Walden, Steven.<br/>2010<br/>ISBN 9780230247819<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-10-06T19:21:04Z2025-10-06T19:21:04ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Built to love : creating products that captivate customersent://SD_ILS/0/SD_ILS:1465082025-10-06T19:21:04Z2025-10-06T19:21:04ZBoatwright, Peter. Cagan, Jonathan, 1961-<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781605096988<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712025-10-06T19:21:04Z2025-10-06T19:21:04ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Tactical transparency : hoe leaders can leverage social media to maximize value and build their brandent://SD_ILS/0/SD_ILS:1160452025-10-06T19:21:04Z2025-10-06T19:21:04ZHoltz, Shel Havens, John C.<br/>2009<br/>ISBN 9780470293706<br/>Salesforce.com secrets of success : best practices for growth and profitabilityent://SD_ILS/0/SD_ILS:1210242025-10-06T19:21:04Z2025-10-06T19:21:04ZTaber, David., 1956-<br/>2009<br/>ISBN 9780137140763<br/>Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industryent://SD_ILS/0/SD_ILS:1232742025-10-06T19:21:04Z2025-10-06T19:21:04ZBenioff, Marc R. 1964-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470521168<br/>Programming microsoft dynamics CRM 4.0ent://SD_ILS/0/SD_ILS:1148962025-10-06T19:21:04Z2025-10-06T19:21:04Z2009<br/>ISBN 9780735625945<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552025-10-06T19:21:04Z2025-10-06T19:21:04ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1329822025-10-06T19:21:04Z2025-10-06T19:21:04ZJacka, J. Mike<br/>2009<br/>ISBN 9780470444580<br/>Managing customers profitent://SD_ILS/0/SD_ILS:999722025-10-06T19:21:04Z2025-10-06T19:21:04ZKumar, V.<br/>2008<br/>ISBN 9780132352215<br/>Do the right thing : How dedicated employees create loyal customerd and large profitsent://SD_ILS/0/SD_ILS:1041262025-10-06T19:21:04Z2025-10-06T19:21:04ZParker, James F. (James Francis) 1947-<br/>2008<br/>ISBN 9780132343343<br/>Managing customers profitablyent://SD_ILS/0/SD_ILS:1159992025-10-06T19:21:04Z2025-10-06T19:21:04ZRyals, Lynette<br/>2008<br/>ISBN 9780470060636<br/>Salesforce.com for dummiesent://SD_ILS/0/SD_ILS:1239222025-10-06T19:21:04Z2025-10-06T19:21:04ZWong, Tom Kao, Liz<br/>2008<br/>ISBN 9780470318126<br/>Managing customers for profit : strategies to increase profits and build loyaltyent://SD_ILS/0/SD_ILS:1134542025-10-06T19:21:04Z2025-10-06T19:21:04ZKumar, V.<br/>2008<br/>ISBN 9780132352215<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392025-10-06T19:21:04Z2025-10-06T19:21:04ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Human Sigma : Managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1109502025-10-06T19:21:04Z2025-10-06T19:21:04ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781595620163<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1134992025-10-06T19:21:04Z2025-10-06T19:21:04ZFornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>The satisfied Customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:1292412025-10-06T19:21:04Z2025-10-06T19:21:04ZFornell, Claes<br/>2007<br/>ISBN 9780230604063<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:743332025-10-06T19:21:04Z2025-10-06T19:21:04ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>Make winning a habitent://SD_ILS/0/SD_ILS:775302025-10-06T19:21:04Z2025-10-06T19:21:04ZPage, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071465021<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:782722025-10-06T19:21:04Z2025-10-06T19:21:04ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>ISBN 9780793188604<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:783032025-10-06T19:21:04Z2025-10-06T19:21:04ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780793188604<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332025-10-06T19:21:04Z2025-10-06T19:21:04ZBliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:802322025-10-06T19:21:04Z2025-10-06T19:21:04ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793188604<br/>Outside innovation : how your customers will co-design your campany's futureent://SD_ILS/0/SD_ILS:971182025-10-06T19:21:04Z2025-10-06T19:21:04ZSeybold, Patricia B.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780061135903<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:841502025-10-06T19:21:04Z2025-10-06T19:21:04ZSchragis, Steven<br/>2006<br/>ISBN 9781593375553<br/>Customer service delivery : research and best practice / Lawrence Fogli , editorent://SD_ILS/0/SD_ILS:844892025-10-06T19:21:04Z2025-10-06T19:21:04ZFogli , Lawrence<br/>2006<br/>ISBN 9780787976200<br/>Customer relationship management : a database approachent://SD_ILS/0/SD_ILS:845372025-10-06T19:21:04Z2025-10-06T19:21:04ZKumar, V. Reinartz, Werner J.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471271338<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732025-10-06T19:21:04Z2025-10-06T19:21:04ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>Make winning a habitent://SD_ILS/0/SD_ILS:888152025-10-06T19:21:04Z2025-10-06T19:21:04ZPage, Rick<br/>2006<br/>ISBN 9780071465021<br/>Secret of Great Rainmakersent://SD_ILS/0/SD_ILS:1089332025-10-06T19:21:04Z2025-10-06T19:21:04ZFox, Jeffrey J.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781401301576<br/>Secret of Great Rainmakersent://SD_ILS/0/SD_ILS:1117802025-10-06T19:21:04Z2025-10-06T19:21:04ZFox, Jeffrey J.<br/>2006<br/>ISBN 9781401301576<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:703252025-10-06T19:21:04Z2025-10-06T19:21:04ZBund, Barbara E.<br/>2006<br/>ISBN 9780071459310<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:730212025-10-06T19:21:04Z2025-10-06T19:21:04ZBund, Barbara E.<br/>2006<br/>ISBN 9780071459310<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:732182025-10-06T19:21:04Z2025-10-06T19:21:04ZBund, Barbara E.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780071459310<br/>Return on customer : a revolutionary way to measure and strengthen your businessent://SD_ILS/0/SD_ILS:531282025-10-06T19:21:04Z2025-10-06T19:21:04ZPeppers, Don Rogers, Martha<br/>2005<br/>ISBN 9780385510301<br/>Managing customer as investments : The strategic value of customers in the long runent://SD_ILS/0/SD_ILS:999742025-10-06T19:21:04Z2025-10-06T19:21:04ZGupta, Sunil<br/>2005<br/>ISBN 9780131428950<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:500532025-10-06T19:21:04Z2025-10-06T19:21:04ZMarone, Mark D<br/>2005<br/>ISBN 9780793188604<br/>Golden circle secrets : b how to achieve consistent sales success through customer values and expectationsent://SD_ILS/0/SD_ILS:845152025-10-06T19:21:04Z2025-10-06T19:21:04ZMidgley, Ben<br/>2005<br/>ISBN 9780471718574<br/>Concumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:848592025-10-06T19:21:04Z2025-10-06T19:21:04ZStone, Merlin Stone , Merlin<br/>2005<br/>ISBN 9780749442927<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:702922025-10-06T19:21:04Z2025-10-06T19:21:04ZMcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591391234<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:729942025-10-06T19:21:04Z2025-10-06T19:21:04ZMcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591391234<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:731902025-10-06T19:21:04Z2025-10-06T19:21:04ZMcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9781591391234<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734192025-10-06T19:21:04Z2025-10-06T19:21:04ZSeth , Rakesh Seth , Kirti<br/>2005<br/>ISBN 9789834198343<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734412025-10-06T19:21:04Z2025-10-06T19:21:04ZSeth , Rakesh Seth , Kirti<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789834198343<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734632025-10-06T19:21:04Z2025-10-06T19:21:04ZSeth , Rakesh Seth, Kirti.<br/>2005<br/>ISBN 9789834198343<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242025-10-06T19:21:04Z2025-10-06T19:21:04ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>CRM unplugged : realeasing CRM's strategic valueent://SD_ILS/0/SD_ILS:333832025-10-06T19:21:04Z2025-10-06T19:21:04ZBligh, Philip Turk, Douglas Porter, Micheal E.<br/>2004<br/>ISBN 9780471483045<br/>Managing customer relationships : a strategic frameworkent://SD_ILS/0/SD_ILS:334102025-10-06T19:21:04Z2025-10-06T19:21:04ZPeppers, Don Rogers, Martha<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471485902<br/>Managing customer relationships : a strategic frameworkent://SD_ILS/0/SD_ILS:410992025-10-06T19:21:04Z2025-10-06T19:21:04ZPeppers, Don<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471485902<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:702662025-10-06T19:21:04Z2025-10-06T19:21:04ZStauss, Bernd<br/>2004<br/>ISBN 9780324202649<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:729742025-10-06T19:21:04Z2025-10-06T19:21:04ZStauss, Bernd<br/>2004<br/>ISBN 9780324202649<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:731702025-10-06T19:21:04Z2025-10-06T19:21:04ZStauss, Bernd<br/>2004<br/>Perpustakaan Jabatan<br/>ISBN 9780324202649<br/>Customer management excellenceent://SD_ILS/0/SD_ILS:305452025-10-06T19:21:04Z2025-10-06T19:21:04ZFaulkner, Mike<br/>2003<br/>ISBN 9780470848531<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442025-10-06T19:21:04Z2025-10-06T19:21:04ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitabilityent://SD_ILS/0/SD_ILS:295392025-10-06T19:21:04Z2025-10-06T19:21:04Z2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071409353<br/>Customer relationship managmentent://SD_ILS/0/SD_ILS:78392025-10-06T19:21:04Z2025-10-06T19:21:04ZAnderson, Kristin Kerr, Carol<br/>2002<br/>ISBN 9780071379540<br/>Built for useent://SD_ILS/0/SD_ILS:84182025-10-06T19:21:04Z2025-10-06T19:21:04ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Successful global account managementent://SD_ILS/0/SD_ILS:85222025-10-06T19:21:04Z2025-10-06T19:21:04ZWilson, Kevin Speare, Nick Reese, Sam<br/>2002<br/>ISBN 9780749436049<br/>Performance driven crment://SD_ILS/0/SD_ILS:93082025-10-06T19:21:04Z2025-10-06T19:21:04ZBrown, Stanley A. Gulycz, Moosha<br/>2002<br/>ISBN 9780470831618<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572025-10-06T19:21:04Z2025-10-06T19:21:04ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>X-Engineering the corporation : Reinventing your business in the digital ageent://SD_ILS/0/SD_ILS:314272025-10-06T19:21:04Z2025-10-06T19:21:04ZChampy, James<br/>2002<br/>ISBN 9780446678971<br/>Essentials of CRMent://SD_ILS/0/SD_ILS:125462025-10-06T19:21:04Z2025-10-06T19:21:04ZBergeron, Bryan<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471206033<br/>CRM Redefining customer relationship managementent://SD_ILS/0/SD_ILS:129382025-10-06T19:21:04Z2025-10-06T19:21:04ZPeel, Jeffrey<br/>2002<br/>ISBN 9781555582630<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:129812025-10-06T19:21:04Z2025-10-06T19:21:04ZAnton, Dr. Jon Petouhoff, Dr. Natalie L.<br/>2002<br/>ISBN 9780130990693<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:169702025-10-06T19:21:04Z2025-10-06T19:21:04ZCunningham, Patricia M.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781841122137<br/>Customer care excellenceent://SD_ILS/0/SD_ILS:171062025-10-06T19:21:04Z2025-10-06T19:21:04ZCook, Sarah<br/>2002<br/>ISBN 9780074937921<br/>The complete guide to customer supportent://SD_ILS/0/SD_ILS:232142025-10-06T19:21:04Z2025-10-06T19:21:04ZFleisher, Joe and Read Brendan<br/>2002<br/>ISBN 9781578200979<br/>CRM at the speed of light : capturing and keeping customersin internet real timeent://SD_ILS/0/SD_ILS:300062025-10-06T19:21:04Z2025-10-06T19:21:04ZGreenberg, Paul<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780072224160<br/>Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutionsent://SD_ILS/0/SD_ILS:984092025-10-06T19:21:04Z2025-10-06T19:21:04ZBlomqvist, Ralfs Dahl, Johan Haeger, Tomas<br/>2002<br/>ISBN 9780852976821<br/>Essentials of crm : a guide to customer relationship managementent://SD_ILS/0/SD_ILS:1206532025-10-06T19:21:04Z2025-10-06T19:21:04ZBergeron, Bryan<br/>2002<br/>ISBN 9780471206033<br/>The customer differential : the complete guide to implementingent://SD_ILS/0/SD_ILS:78882025-10-06T19:21:04Z2025-10-06T19:21:04ZNykamp, Melinda<br/>2001<br/>ISBN 9780814406229<br/>Customers relationship management : creating competitive advantage through win-win ralationship strategiesent://SD_ILS/0/SD_ILS:305862025-10-06T19:21:04Z2025-10-06T19:21:04ZStorhacla, Kaj Lehtinen, Jarmo R.<br/>2001<br/>ISBN 9780071206785<br/>CRM At The Speed of lightent://SD_ILS/0/SD_ILS:364212025-10-06T19:21:04Z2025-10-06T19:21:04ZGreenbery, Paul<br/>2001<br/>ISBN 9780072127829<br/>Harvard business review on customer relationship managementent://SD_ILS/0/SD_ILS:132442025-10-06T19:21:04Z2025-10-06T19:21:04Z2001<br/>ISBN 9781578516995<br/>Unleashing the ideavirusent://SD_ILS/0/SD_ILS:37912025-10-06T19:21:04Z2025-10-06T19:21:04ZGodin, Seth<br/>2000<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780743220651<br/>Customer Relationship Management : A strategic imperative in the world of e-Businessent://SD_ILS/0/SD_ILS:226392025-10-06T19:21:04Z2025-10-06T19:21:04ZBrown, Stanley A.<br/>2000<br/>ISBN 9780470831069<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:270872025-10-06T19:21:04Z2025-10-06T19:21:04Z2000<br/>ISBN 9780471644095<br/>Improving customer satisfaction, loyalty, and profit : an integrated measurement and management systement://SD_ILS/0/SD_ILS:1837232025-10-06T19:21:04Z2025-10-06T19:21:04ZJohnson, Michael D. (Michael David) Gustafsson, Anders, 1964-<br/>2000<br/>ISBN 9780787953102<br/>Relevance regained: From top-down control to bottom-up empowermentent://SD_ILS/0/SD_ILS:1598982025-10-06T19:21:04Z2025-10-06T19:21:04ZJohnson, H. Thomas<br/>1992<br/>ISBN 9780029165553<br/>The quality movement: What total quality management is really all about!ent://SD_ILS/0/SD_ILS:1550152025-10-06T19:21:04Z2025-10-06T19:21:04ZDrummond, Helga<br/>1992<br/>ISBN 9780749407537<br/>