Search Results for Customer relations -- Management - Narrowed by: 1992 SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002brelations$002b$002b--$002b$002bManagement$0026qf$003dPUBDATE$002509Publication$002bDate$0025091992$0025091992$0026ps$003d300? 2025-12-30T12:36:41Z Relevance regained: From top-down control to bottom-up empowerment ent://SD_ILS/0/SD_ILS:159898 2025-12-30T12:36:41Z 2025-12-30T12:36:41Z Johnson, H. Thomas<br/>1992<br/>ISBN&#160;9780029165553<br/> The quality movement: What total quality management is really all about! ent://SD_ILS/0/SD_ILS:155015 2025-12-30T12:36:41Z 2025-12-30T12:36:41Z Drummond, Helga<br/>1992<br/>ISBN&#160;9780749407537<br/>