Search Results for Customer relations -- Management. - Narrowed by: 2013SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002brelations$002b$002b--$002b$002bManagement.$0026qf$003dPUBDATE$002509Publication$002bDate$0025092013$0025092013$0026ps$003d300?dt=list2026-03-09T11:05:16ZConversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:2009172026-03-09T11:05:16Z2026-03-09T11:05:16ZBleeke, Nancy Noel<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431801<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432026-03-09T11:05:16Z2026-03-09T11:05:16ZKerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572026-03-09T11:05:16Z2026-03-09T11:05:16ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-03-09T11:05:16Z2026-03-09T11:05:16ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932026-03-09T11:05:16Z2026-03-09T11:05:16ZPaharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062026-03-09T11:05:16Z2026-03-09T11:05:16ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>Managing the new customer relationship : strategies to engage the social customer and build lasting valueent://SD_ILS/0/SD_ILS:2135202026-03-09T11:05:16Z2026-03-09T11:05:16ZGordon, Ian, 1952 June 19-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118092217<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502026-03-09T11:05:16Z2026-03-09T11:05:16ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASESent://SD_ILS/0/SD_ILS:2874632026-03-09T11:05:16Z2026-03-09T11:05:16ZRai, Alok Kumar, author.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9788120346956<br/>