Search Results for Customer relations management - Narrowed by: Perpustakaan Kuala LumpurSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002brelations$002bmanagement$0026qf$003dLIBRARY$002509Library$0025091$00253APKL$002509Perpustakaan$002bKuala$002bLumpur$0026ic$003dtrue$0026ps$003d300?2026-05-25T03:07:58ZListen up! : how to tune in to customers and turn down the noiseent://SD_ILS/0/SD_ILS:2860792026-05-25T03:07:58Z2026-05-25T03:07:58ZMangia ,Karen<br/>2021<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119723851<br/>Customer relationship marketing : theoretical and managerial perspectivesent://SD_ILS/0/SD_ILS:2831362026-05-25T03:07:58Z2026-05-25T03:07:58ZK Malhotra, Naresh Agarwal, James<br/>2021<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781944659745<br/>Secret Manual Of The Sales Warriorent://SD_ILS/0/SD_ILS:2749442026-05-25T03:07:58Z2026-05-25T03:07:58ZMaxine Teo<br/>2020<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811454806<br/>Pengurusan insani dalam sistem pengurusan pelangganent://SD_ILS/0/SD_ILS:2610622026-05-25T03:07:58Z2026-05-25T03:07:58ZNor Hapiza Mohd Ariffin<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman<br/>ISBN 9789834900922<br/>Content Inc. : how entrepreneurs use content to build massive audiences and create radically successful businessesent://SD_ILS/0/SD_ILS:2384472026-05-25T03:07:58Z2026-05-25T03:07:58ZPulizzi, Joe<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781259589652<br/>Humanizing big data : : marketing at the meeting of data, social science and consumer insightent://SD_ILS/0/SD_ILS:2258812026-05-25T03:07:58Z2026-05-25T03:07:58ZStrong, Colin (Business writer)<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780749472115<br/>The wallet allocation rule : winning the battle for shareent://SD_ILS/0/SD_ILS:2305112026-05-25T03:07:58Z2026-05-25T03:07:58ZKeiningham, Timothy L.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781119037316<br/>The innovative sale : unleash your creativity for better customer solutions and extraordinary resultsent://SD_ILS/0/SD_ILS:2199092026-05-25T03:07:58Z2026-05-25T03:07:58ZDonnolo, Mark<br/>2014<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814433478<br/>Leading the Starbucks way : 5 principles for connecting with your customers, your products, and your peopleent://SD_ILS/0/SD_ILS:2119072026-05-25T03:07:58Z2026-05-25T03:07:58ZMichelli, Joseph A., 1960- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780071801256<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:2135502026-05-25T03:07:58Z2026-05-25T03:07:58ZHalloran, Tim, 1969-<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118611289<br/>Conversations that sell : collaborate with buyers and make every conversation countent://SD_ILS/0/SD_ILS:2009172026-05-25T03:07:58Z2026-05-25T03:07:58ZBleeke, Nancy Noel<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431801<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432026-05-25T03:07:58Z2026-05-25T03:07:58ZKerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>A stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572026-05-25T03:07:58Z2026-05-25T03:07:58ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-05-25T03:07:58Z2026-05-25T03:07:58ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:2198932026-05-25T03:07:58Z2026-05-25T03:07:58ZPaharia, Rajat<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071813372<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062026-05-25T03:07:58Z2026-05-25T03:07:58ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>Managing the new customer relationship : strategies to engage the social customer and build lasting valueent://SD_ILS/0/SD_ILS:2135202026-05-25T03:07:58Z2026-05-25T03:07:58ZGordon, Ian, 1952 June 19-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118092217<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502026-05-25T03:07:58Z2026-05-25T03:07:58ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562026-05-25T03:07:58Z2026-05-25T03:07:58ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852026-05-25T03:07:58Z2026-05-25T03:07:58ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362026-05-25T03:07:58Z2026-05-25T03:07:58ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>The 4 A's of marketing : creating value for customer, company and societyent://SD_ILS/0/SD_ILS:1866362026-05-25T03:07:58Z2026-05-25T03:07:58ZSheth, Jagdish N. Sisodia, Rajendra<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415898355<br/>The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:1776992026-05-25T03:07:58Z2026-05-25T03:07:58ZMetz, Adam<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071759182<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402026-05-25T03:07:58Z2026-05-25T03:07:58ZLee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hoursent://SD_ILS/0/SD_ILS:2190272026-05-25T03:07:58Z2026-05-25T03:07:58ZStanton, Anne A.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335372<br/>Microsoft Dynamics CRM 2011 unleashedent://SD_ILS/0/SD_ILS:2190582026-05-25T03:07:58Z2026-05-25T03:07:58ZWolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335389<br/>Master data management and data governanceent://SD_ILS/0/SD_ILS:1412802026-05-25T03:07:58Z2026-05-25T03:07:58ZBerson, Alex<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071744584<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662026-05-25T03:07:58Z2026-05-25T03:07:58ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812026-05-25T03:07:58Z2026-05-25T03:07:58ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Infinite possibility : creating customer value on the digital frontierent://SD_ILS/0/SD_ILS:1777402026-05-25T03:07:58Z2026-05-25T03:07:58ZPine, B. Joseph. Korn, Kim. C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781605095639<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602026-05-25T03:07:58Z2026-05-25T03:07:58ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712026-05-25T03:07:58Z2026-05-25T03:07:58ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industryent://SD_ILS/0/SD_ILS:1232742026-05-25T03:07:58Z2026-05-25T03:07:58ZBenioff, Marc R. 1964-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470521168<br/>Business process mapping : improving customer satisfactionent://SD_ILS/0/SD_ILS:1306552026-05-25T03:07:58Z2026-05-25T03:07:58ZJacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470444580<br/>Human Sigma : managing the employee-customer encounterent://SD_ILS/0/SD_ILS:1106392026-05-25T03:07:58Z2026-05-25T03:07:58ZFleming, John H.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781595620163<br/>Make winning a habitent://SD_ILS/0/SD_ILS:775302026-05-25T03:07:58Z2026-05-25T03:07:58ZPage, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071465021<br/>Customer relationship management : a database approachent://SD_ILS/0/SD_ILS:845372026-05-25T03:07:58Z2026-05-25T03:07:58ZKumar, V. Reinartz, Werner J.<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471271338<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:702922026-05-25T03:07:58Z2026-05-25T03:07:58ZMcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591391234<br/>Managing customer relationships : a strategic frameworkent://SD_ILS/0/SD_ILS:334102026-05-25T03:07:58Z2026-05-25T03:07:58ZPeppers, Don Rogers, Martha<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471485902<br/>Managing customer relationships : a strategic frameworkent://SD_ILS/0/SD_ILS:410992026-05-25T03:07:58Z2026-05-25T03:07:58ZPeppers, Don<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471485902<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442026-05-25T03:07:58Z2026-05-25T03:07:58ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>The ultimate CRM handbook : Strategies and concepts for buildings enduring customers loyalty and profitabilityent://SD_ILS/0/SD_ILS:295392026-05-25T03:07:58Z2026-05-25T03:07:58Z2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071409353<br/>Built for useent://SD_ILS/0/SD_ILS:84182026-05-25T03:07:58Z2026-05-25T03:07:58ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572026-05-25T03:07:58Z2026-05-25T03:07:58ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Essentials of CRMent://SD_ILS/0/SD_ILS:125462026-05-25T03:07:58Z2026-05-25T03:07:58ZBergeron, Bryan<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471206033<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:169702026-05-25T03:07:58Z2026-05-25T03:07:58ZCunningham, Patricia M.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781841122137<br/>CRM at the speed of light : capturing and keeping customersin internet real timeent://SD_ILS/0/SD_ILS:300062026-05-25T03:07:58Z2026-05-25T03:07:58ZGreenberg, Paul<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780072224160<br/>