Search Results for Customer relations. - Narrowed by: Open shelfSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002brelations.$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOPENSHELF$002509Open$002bshelf$0026ps$003d300?dt=list2025-12-13T10:01:48ZCustomer service in an instant : 60 ways to win customers and keep them coming backent://SD_ILS/0/SD_ILS:2168852025-12-13T10:01:48Z2025-12-13T10:01:48ZBailey, Keith, 1945- Customer relations<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9789833831494<br/>Dasar pandang ke timur : perubahan struktur dan budayaent://SD_ILS/0/SD_ILS:2808622025-12-13T10:01:48Z2025-12-13T10:01:48ZHanim Ismail, Kartini Aboo Talib@Khalid, Prof. Madya, Dr., author.<br/>2021<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789672513292<br/>Customer relationship marketing : theoretical and managerial perspectivesent://SD_ILS/0/SD_ILS:2831362025-12-13T10:01:48Z2025-12-13T10:01:48ZK Malhotra, Naresh Agarwal, James<br/>2021<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781944659745<br/>Secret Manual Of The Sales Warriorent://SD_ILS/0/SD_ILS:2749442025-12-13T10:01:48Z2025-12-13T10:01:48ZMaxine Teo<br/>2020<br/>Perpustakaan Kuala Lumpur Pustaka KL @ PPR Pinggiran Bukit Jalil<br/>ISBN 9789811454806<br/>Asuhan Budi menerusi Islament://SD_ILS/0/SD_ILS:2815862025-12-13T10:01:48Z2025-12-13T10:01:48ZZa'ba<br/>2020<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789672422112<br/>Pengurusan insani dalam sistem pengurusan pelangganent://SD_ILS/0/SD_ILS:2610622025-12-13T10:01:48Z2025-12-13T10:01:48ZNor Hapiza Mohd Ariffin<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman<br/>ISBN 9789834900922<br/>CUSTOMER-BRAND RELATIONSHIP : What the Universities Should Knowent://SD_ILS/0/SD_ILS:2810012025-12-13T10:01:48Z2025-12-13T10:01:48ZSharizal Hashim Norjaya Mohd. Yasin, author.<br/>2019<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789674128173<br/>Hey, U Up? : (for a serious relationship) how to turn your booty call into your emergency contactent://SD_ILS/0/SD_ILS:2656192025-12-13T10:01:48Z2025-12-13T10:01:48ZAxford, Emily Murphy, Brian<br/>2018<br/>Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Medan Idaman<br/>ISBN 9781419729140<br/>Sumbu Dunia Melayu : HUBUNGAN KESERUMPUNAN MALAYSIA-INDONESIAent://SD_ILS/0/SD_ILS:2905352025-12-13T10:01:48Z2025-12-13T10:01:48ZArba'iyah Mohd. Noor, Dr., editor.<br/>2018<br/>Pustaka KL @ Keramat<br/>ISBN 9789831009710<br/>117 TIPS ONLINE BRANDINGent://SD_ILS/0/SD_ILS:2909242025-12-13T10:01:48Z2025-12-13T10:01:48ZJamal SifuFBads, 1981-, author.<br/>2018<br/>Pustaka KL @ Keramat<br/>ISBN 9789671610404<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572025-12-13T10:01:48Z2025-12-13T10:01:48ZWirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>Dialog antara penganut agama : Panduan dari Perspektif Islament://SD_ILS/0/SD_ILS:2286002025-12-13T10:01:48Z2025-12-13T10:01:48ZEnizahura Abdul Aziz, 1975- editor<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Medan Idaman<br/>ISBN 9789832718307<br/>The challenger customer : selling to the hidden influencer who can multiply your resultsent://SD_ILS/0/SD_ILS:2350702025-12-13T10:01:48Z2025-12-13T10:01:48ZAdamson, Brent, author Dixon, Matthew, 1972- author Spenner, Pat, author Toman, Nick, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781101980408<br/>KEHADIRAN VARIASI KAUMent://SD_ILS/0/SD_ILS:2883952025-12-13T10:01:48Z2025-12-13T10:01:48ZA. Sanusi, 1973- author.<br/>2015<br/>Pustaka KL @ Keramat<br/>ISBN 9789670620190<br/>The pious ones : the world of Hasidim and their battles with Americaent://SD_ILS/0/SD_ILS:2206742025-12-13T10:01:48Z2025-12-13T10:01:48ZBerger, Joseph, 1945- author<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780062123343<br/>Watching the English : the hidden rules of English behaviourent://SD_ILS/0/SD_ILS:2251552025-12-13T10:01:48Z2025-12-13T10:01:48ZFox, Kate<br/>2014 2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781444785203<br/>Romancing the brand : how brands create strong, intimate relationships with customersent://SD_ILS/0/SD_ILS:2135502025-12-13T10:01:48Z2025-12-13T10:01:48ZHalloran, Tim, 1969-<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118611289<br/>TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAHent://SD_ILS/0/SD_ILS:2880042025-12-13T10:01:48Z2025-12-13T10:01:48ZFaris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.<br/>2014<br/>Pustaka KL @ Keramat<br/>ISBN 9789671186671<br/>Likeable business : why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2013432025-12-13T10:01:48Z2025-12-13T10:01:48ZKerpen, Dave.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071800471<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102025-12-13T10:01:48Z2025-12-13T10:01:48ZToister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:2110062025-12-13T10:01:48Z2025-12-13T10:01:48ZGrandey, Alicia Diefendorff, James Rupp, Deborah E., 1975-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781848729490<br/>Managing the new customer relationship : strategies to engage the social customer and build lasting valueent://SD_ILS/0/SD_ILS:2135202025-12-13T10:01:48Z2025-12-13T10:01:48ZGordon, Ian, 1952 June 19-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118092217<br/>CUSTOMER RELATIONSHIP MANAGEMENT: CONCEPTS AND CASESent://SD_ILS/0/SD_ILS:2874632025-12-13T10:01:48Z2025-12-13T10:01:48ZRai, Alok Kumar, author.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9788120346956<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502025-12-13T10:01:48Z2025-12-13T10:01:48ZMontague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Keunikan bangsa, budaya dan tempatent://SD_ILS/0/SD_ILS:1800702025-12-13T10:01:48Z2025-12-13T10:01:48ZAhmad Kamil Mohamed<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Lembah Pantai<br/>ISBN 9789670375069<br/>Susur galur masyarakat Cinaent://SD_ILS/0/SD_ILS:1769422025-12-13T10:01:48Z2025-12-13T10:01:48ZFadilah Yusuf Fadilah Yusuf, 1969-<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9789675434747<br/>Performing place, practising memories : aboriginal Australians, hippies and the stateent://SD_ILS/0/SD_ILS:2262912025-12-13T10:01:48Z2025-12-13T10:01:48ZHenry, Rosita<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9781782386834<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:2174762025-12-13T10:01:48Z2025-12-13T10:01:48ZTocquigny, Rick, 1955- Butcher, Andy<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780132905336<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)ent://SD_ILS/0/SD_ILS:1677942025-12-13T10:01:48Z2025-12-13T10:01:48ZKerpen, Dave<br/>2011<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Jabatan<br/>ISBN 9780071762342<br/>Seth baumgartner's love manifesto :ent://SD_ILS/0/SD_ILS:1414592025-12-13T10:01:48Z2025-12-13T10:01:48ZLuper, Eric<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780061827532<br/>Effective customer careent://SD_ILS/0/SD_ILS:1623502025-12-13T10:01:48Z2025-12-13T10:01:48ZWellington, Patricia.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749459970<br/>Build the bridge firstent://SD_ILS/0/SD_ILS:1667502025-12-13T10:01:48Z2025-12-13T10:01:48ZSoon SL<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789671016107<br/>Behind the cloud : the untold story of how salesforce.com went from idea to billion-dollar company- and revolutionized an industryent://SD_ILS/0/SD_ILS:1232742025-12-13T10:01:48Z2025-12-13T10:01:48ZBenioff, Marc R. 1964-<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470521168<br/>Rules to break & laws to follow : How your business can beat the crisis of short-termisment://SD_ILS/0/SD_ILS:1005642025-12-13T10:01:48Z2025-12-13T10:01:48ZPeppers, Don Rogers, Martha, PhD.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470227541<br/>Acts of faith : The story of an American Muslim, the struggle for the soul of generationent://SD_ILS/0/SD_ILS:1000112025-12-13T10:01:48Z2025-12-13T10:01:48ZPatel, Eboo<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780807077269<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:783032025-12-13T10:01:48Z2025-12-13T10:01:48ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780793188604<br/>The ultimate question : driving good profits and true growthent://SD_ILS/0/SD_ILS:790852025-12-13T10:01:48Z2025-12-13T10:01:48ZReichheld, Fried<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591397830<br/>Strategies that win sales : best practices of the world's leading organizationsent://SD_ILS/0/SD_ILS:802322025-12-13T10:01:48Z2025-12-13T10:01:48ZMarone , Mark D. Lunsford, Seleste E.<br/>2006 2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793188604<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742025-12-13T10:01:48Z2025-12-13T10:01:48ZKamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Outside innovation : how your customers will co-design your campany's futureent://SD_ILS/0/SD_ILS:971182025-12-13T10:01:48Z2025-12-13T10:01:48ZSeybold, Patricia B.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780061135903<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382025-12-13T10:01:48Z2025-12-13T10:01:48ZLeland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742025-12-13T10:01:48Z2025-12-13T10:01:48ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846732025-12-13T10:01:48Z2025-12-13T10:01:48ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732025-12-13T10:01:48Z2025-12-13T10:01:48ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:732182025-12-13T10:01:48Z2025-12-13T10:01:48ZBund, Barbara E.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780071459310<br/>Say the magic words : how to get what you want from the people who have what you needent://SD_ILS/0/SD_ILS:536842025-12-13T10:01:48Z2025-12-13T10:01:48ZPadwa, Lynette<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Sri Sabah Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780142002124<br/>Relationship selling : eight competencies of top sales producersent://SD_ILS/0/SD_ILS:738192025-12-13T10:01:48Z2025-12-13T10:01:48ZCathcart, Jim<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789833246250<br/>When customers talkent://SD_ILS/0/SD_ILS:802302025-12-13T10:01:48Z2025-12-13T10:01:48ZGross , Scoot T.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793195190<br/>Don't just relate-- advocate! : a blueprint for profit in the era of customer powerent://SD_ILS/0/SD_ILS:1843692025-12-13T10:01:48Z2025-12-13T10:01:48ZUrban, Glen<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780132931342<br/>Warisan Seni Etnik Sabahent://SD_ILS/0/SD_ILS:2780202025-12-13T10:01:48Z2025-12-13T10:01:48ZIsmail Haji Ibrahim, author. Wong, Jane Kon Ling, author.<br/>2005<br/>Pustaka KL @ Keramat<br/>ISBN 9789832641117<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:729942025-12-13T10:01:48Z2025-12-13T10:01:48ZMcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591391234<br/>Market busters : 40 strategies moves that drive exceptional business growthent://SD_ILS/0/SD_ILS:731902025-12-13T10:01:48Z2025-12-13T10:01:48ZMcgrath, Rita Gunther<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9781591391234<br/>Creating customer delight : the how and why of crment://SD_ILS/0/SD_ILS:734412025-12-13T10:01:48Z2025-12-13T10:01:48ZSeth , Rakesh Seth , Kirti<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789834198343<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492025-12-13T10:01:48Z2025-12-13T10:01:48Zehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>The future of competition : co creating unique value with customerent://SD_ILS/0/SD_ILS:781022025-12-13T10:01:48Z2025-12-13T10:01:48ZPrahald, C.K Ramawamy, Venkat.<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578519538<br/>Wacana hadhari dalam Islament://SD_ILS/0/SD_ILS:1281592025-12-13T10:01:48Z2025-12-13T10:01:48ZMohd Shauki Abd. Majid Zainuddin Jaffar, Dr.<br/>2004<br/>Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak<br/>ISBN 9789830371726<br/>Wacana hadhari dalam Islament://SD_ILS/0/SD_ILS:1281602025-12-13T10:01:48Z2025-12-13T10:01:48ZMohd Shauki Abd. Majid Zainuddin Jaffar, Dr.<br/>2004<br/>Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak<br/>ISBN 9789830371726<br/>Wacana hadhari dalam Islament://SD_ILS/0/SD_ILS:1281622025-12-13T10:01:48Z2025-12-13T10:01:48ZMohd Shauki Abd. Majid Zainuddin Jaffar, Dr.<br/>2004<br/>Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak<br/>ISBN 9789830371726<br/>Complaint management : the heart of CRMent://SD_ILS/0/SD_ILS:731702025-12-13T10:01:48Z2025-12-13T10:01:48ZStauss, Bernd<br/>2004<br/>Perpustakaan Jabatan<br/>ISBN 9780324202649<br/>The trouble with boyfriendsent://SD_ILS/0/SD_ILS:480402025-12-13T10:01:48Z2025-12-13T10:01:48ZKreitman, Tricia<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781853407734<br/>The customer services workbookent://SD_ILS/0/SD_ILS:555252025-12-13T10:01:48Z2025-12-13T10:01:48ZLake, Neville Itickey, Kristen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182025-12-13T10:01:48Z2025-12-13T10:01:48ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:169702025-12-13T10:01:48Z2025-12-13T10:01:48ZCunningham, Patricia M.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781841122137<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742025-12-13T10:01:48Z2025-12-13T10:01:48ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Pengurusan khidmat pelanggan : petua & teknikent://SD_ILS/0/SD_ILS:46242025-12-13T10:01:48Z2025-12-13T10:01:48ZRahmat Ismail<br/>2001<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789676111425<br/>The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers firstent://SD_ILS/0/SD_ILS:15372025-12-13T10:01:48Z2025-12-13T10:01:48ZThompson, Harvey<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071352109<br/>Unleashing the ideavirusent://SD_ILS/0/SD_ILS:37912025-12-13T10:01:48Z2025-12-13T10:01:48ZGodin, Seth<br/>2000<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780743220651<br/>Ke arah negara maju : berdasarkan sistem nilaient://SD_ILS/0/SD_ILS:1155612025-12-13T10:01:48Z2025-12-13T10:01:48Z1993<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9789839986358<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:541392025-12-13T10:01:48Z2025-12-13T10:01:48ZSnow, Dennis<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781932021066<br/>