Search Results for Customer relations. - Narrowed by: 1992 SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002brelations.$0026qf$003dPUBDATE$002509Publication$002bDate$0025091992$0025091992$0026ri$003d0$0026ps$003d300?dt=list 2026-05-30T10:45:20Z Relevance regained: From top-down control to bottom-up empowerment ent://SD_ILS/0/SD_ILS:159898 2026-05-30T10:45:20Z 2026-05-30T10:45:20Z Johnson, H. Thomas<br/>1992<br/>ISBN&#160;9780029165553<br/> The quality movement: What total quality management is really all about! ent://SD_ILS/0/SD_ILS:155015 2026-05-30T10:45:20Z 2026-05-30T10:45:20Z Drummond, Helga<br/>1992<br/>ISBN&#160;9780749407537<br/>