Search Results for Customer service - Management - Narrowed by: EnglishSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservice$002b-$002bManagement$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ic$003dtrue$0026ps$003d300?2025-11-25T10:10:49ZService strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242025-11-25T10:10:49Z2025-11-25T10:10:49ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Customer service management training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:1755232025-11-25T10:10:49Z2025-11-25T10:10:49ZEvenson, Renee, 1951-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814417157<br/>Employee management and customer service in the retail industryent://SD_ILS/0/SD_ILS:846062025-11-25T10:10:49Z2025-11-25T10:10:49ZHeil, Gary Thomas , Chris<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471723240<br/>Driven to delight : delivering world-class customer experience the Mercedes-Benz wayent://SD_ILS/0/SD_ILS:2373372025-11-25T10:10:49Z2025-11-25T10:10:49ZMichelli, Joseph A.<br/>2016<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789814660594<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942025-11-25T10:10:49Z2025-11-25T10:10:49ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052025-11-25T10:10:49Z2025-11-25T10:10:49ZVanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>Value proposition design : how to create products and services customers wantent://SD_ILS/0/SD_ILS:2510332025-11-25T10:10:49Z2025-11-25T10:10:49ZOsterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118968055<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642025-11-25T10:10:49Z2025-11-25T10:10:49ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652025-11-25T10:10:49Z2025-11-25T10:10:49ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>The customer rules : the 39 essential rules for delivering sensational serviceent://SD_ILS/0/SD_ILS:2112852025-11-25T10:10:49Z2025-11-25T10:10:49ZCockerell, Lee, author.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780770435608<br/>The business solution to poverty : designing products and services for three billion new customersent://SD_ILS/0/SD_ILS:2113652025-11-25T10:10:49Z2025-11-25T10:10:49ZPolak, Paul. Warwick, Mal<br/>2013<br/>ISBN 9781609940775<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502025-11-25T10:10:49Z2025-11-25T10:10:49ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>No thanks, I'm just looking : sales techniques for turning shoppers into buyersent://SD_ILS/0/SD_ILS:1791342025-11-25T10:10:49Z2025-11-25T10:10:49ZFriedman, Harry J.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118153406<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562025-11-25T10:10:49Z2025-11-25T10:10:49ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-11-25T10:10:49Z2025-11-25T10:10:49ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-11-25T10:10:49Z2025-11-25T10:10:49ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:1759492025-11-25T10:10:49Z2025-11-25T10:10:49ZCheverton, Peter.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749463519<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642025-11-25T10:10:49Z2025-11-25T10:10:49ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2109952025-11-25T10:10:49Z2025-11-25T10:10:49ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2135002025-11-25T10:10:49Z2025-11-25T10:10:49ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Lean library management : eleven strategies for reducing costs and improving customer servicesent://SD_ILS/0/SD_ILS:1616112025-11-25T10:10:49Z2025-11-25T10:10:49ZHuber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781555707323<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662025-11-25T10:10:49Z2025-11-25T10:10:49ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or serviceent://SD_ILS/0/SD_ILS:1858932025-11-25T10:10:49Z2025-11-25T10:10:49ZBrooks, Jeb Brooks, William T., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071745048<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812025-11-25T10:10:49Z2025-11-25T10:10:49ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Start your own retail business and more : specialty food shop, gift shop, clothing store, kioskent://SD_ILS/0/SD_ILS:1482082025-11-25T10:10:49Z2025-11-25T10:10:49ZLinsenman, Ciree Kingaard, Jan. Start your own successful retail business Entrepreneur Press.<br/>2011<br/>ISBN 9781599184043<br/>Defusing the angry patron : a how-to-do-it manual for librariansent://SD_ILS/0/SD_ILS:2162282025-11-25T10:10:49Z2025-11-25T10:10:49ZRubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN 9781555707316<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632025-11-25T10:10:49Z2025-11-25T10:10:49ZRickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-11-25T10:10:49Z2025-11-25T10:10:49ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Empowered : unleash your employees, energize your customers, transform your businessent://SD_ILS/0/SD_ILS:1481622025-11-25T10:10:49Z2025-11-25T10:10:49ZBernoff, Josh. Schadler, Ted.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422155639<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-11-25T10:10:49Z2025-11-25T10:10:49ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732025-11-25T10:10:49Z2025-11-25T10:10:49ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232025-11-25T10:10:49Z2025-11-25T10:10:49ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-11-25T10:10:49Z2025-11-25T10:10:49ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692025-11-25T10:10:49Z2025-11-25T10:10:49ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Do the right thing : How dedicated employees create loyal customerd and large profitsent://SD_ILS/0/SD_ILS:1041262025-11-25T10:10:49Z2025-11-25T10:10:49ZParker, James F. (James Francis) 1947-<br/>2008<br/>ISBN 9780132343343<br/>Building a customer service culture : the seven service elements of customer successent://SD_ILS/0/SD_ILS:1151162025-11-25T10:10:49Z2025-11-25T10:10:49ZMatinez, Mario. 1967-<br/>2008<br/>ISBN 9781593119362<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832025-11-25T10:10:49Z2025-11-25T10:10:49ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Salesforce.com for dummiesent://SD_ILS/0/SD_ILS:1239222025-11-25T10:10:49Z2025-11-25T10:10:49ZWong, Tom Kao, Liz<br/>2008<br/>ISBN 9780470318126<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352025-11-25T10:10:49Z2025-11-25T10:10:49ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462025-11-25T10:10:49Z2025-11-25T10:10:49ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572025-11-25T10:10:49Z2025-11-25T10:10:49ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:878632025-11-25T10:10:49Z2025-11-25T10:10:49ZLovelock, Christopher Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780132056762<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432025-11-25T10:10:49Z2025-11-25T10:10:49ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262025-11-25T10:10:49Z2025-11-25T10:10:49ZHeppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292025-11-25T10:10:49Z2025-11-25T10:10:49ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332025-11-25T10:10:49Z2025-11-25T10:10:49ZBliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:841502025-11-25T10:10:49Z2025-11-25T10:10:49ZSchragis, Steven<br/>2006<br/>ISBN 9781593375553<br/>Customer service delivery : research and best practice / Lawrence Fogli , editorent://SD_ILS/0/SD_ILS:844892025-11-25T10:10:49Z2025-11-25T10:10:49ZFogli , Lawrence<br/>2006<br/>ISBN 9780787976200<br/>Services marketing managementent://SD_ILS/0/SD_ILS:850932025-11-25T10:10:49Z2025-11-25T10:10:49ZMudie, Peter Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750666749<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732025-11-25T10:10:49Z2025-11-25T10:10:49ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>Servise is front stage : Positioning services for value advantageent://SD_ILS/0/SD_ILS:1239292025-11-25T10:10:49Z2025-11-25T10:10:49ZTeboul, James<br/>2006<br/>ISBN 9780230006607<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:788082025-11-25T10:10:49Z2025-11-25T10:10:49ZCheverton, Peter<br/>2005<br/>ISBN 9780749441876<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542025-11-25T10:10:49Z2025-11-25T10:10:49ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:817572025-11-25T10:10:49Z2025-11-25T10:10:49ZUlwick, Anthony W.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071408677<br/>The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:703282025-11-25T10:10:49Z2025-11-25T10:10:49ZFlusss, Donna<br/>2005<br/>ISBN 9780814472569<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:729452025-11-25T10:10:49Z2025-11-25T10:10:49ZUlwick, Anthony W.<br/>2005<br/>ISBN 9780071408677<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:730242025-11-25T10:10:49Z2025-11-25T10:10:49ZFlusss, Donna<br/>2005<br/>ISBN 9780814472569<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:732212025-11-25T10:10:49Z2025-11-25T10:10:49ZFlusss, Donna<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814472569<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662025-11-25T10:10:49Z2025-11-25T10:10:49ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>The innovator's solutian: creating and sustaining successfull groetyent://SD_ILS/0/SD_ILS:966872025-11-25T10:10:49Z2025-11-25T10:10:49ZChristensen, Clayton M.<br/>2003<br/>ISBN 9781578518524<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-11-25T10:10:49Z2025-11-25T10:10:49ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customersent://SD_ILS/0/SD_ILS:1776912025-11-25T10:10:49Z2025-11-25T10:10:49ZCarlaw, Peggy. Deming, Vasudha Kathleen.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780070779747<br/>Customer serviceent://SD_ILS/0/SD_ILS:1846682025-11-25T10:10:49Z2025-11-25T10:10:49ZPeel, Malcolm<br/>1987<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781850913047<br/>