Search Results for Customer service - Management - Narrowed by: Open shelfSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservice$002b-$002bManagement$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOPENSHELF$002509Open$002bshelf$0026ps$003d300?2025-11-26T17:28:18ZService business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642025-11-26T17:28:18Z2025-11-26T17:28:18ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2135002025-11-26T17:28:18Z2025-11-26T17:28:18ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-11-26T17:28:18Z2025-11-26T17:28:18ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732025-11-26T17:28:18Z2025-11-26T17:28:18ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232025-11-26T17:28:18Z2025-11-26T17:28:18ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432025-11-26T17:28:18Z2025-11-26T17:28:18ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732025-11-26T17:28:18Z2025-11-26T17:28:18ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542025-11-26T17:28:18Z2025-11-26T17:28:18ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:817572025-11-26T17:28:18Z2025-11-26T17:28:18ZUlwick, Anthony W.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071408677<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:732212025-11-26T17:28:18Z2025-11-26T17:28:18ZFlusss, Donna<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814472569<br/>HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operationsent://SD_ILS/0/SD_ILS:443502025-11-26T17:28:18Z2025-11-26T17:28:18ZZitello, Tammy Williams, Deborah Weber, Paul<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780130352095<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:553332025-11-26T17:28:18Z2025-11-26T17:28:18ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662025-11-26T17:28:18Z2025-11-26T17:28:18ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>Managing and motivating contact center employeesent://SD_ILS/0/SD_ILS:207332025-11-26T17:28:18Z2025-11-26T17:28:18ZCarlaw, Malcolm ... (et al.).<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071388887<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632025-11-26T17:28:18Z2025-11-26T17:28:18ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-11-26T17:28:18Z2025-11-26T17:28:18ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>