Search Results for Customer service.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservice.$0026ri$003d0$0026ps$003d300?dt=list2026-05-30T17:08:49ZCustomer serviceent://SD_ILS/0/SD_ILS:1846682026-05-30T17:08:49Z2026-05-30T17:08:49ZPeel, Malcolm<br/>1987<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781850913047<br/>Customer serviceent://SD_ILS/0/SD_ILS:1847422026-05-30T17:08:49Z2026-05-30T17:08:49Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780538740289<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846732026-05-30T17:08:49Z2026-05-30T17:08:49ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742026-05-30T17:08:49Z2026-05-30T17:08:49ZKamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742026-05-30T17:08:49Z2026-05-30T17:08:49ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382026-05-30T17:08:49Z2026-05-30T17:08:49ZLeland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Measuring customer service effectivenessent://SD_ILS/0/SD_ILS:583112026-05-30T17:08:49Z2026-05-30T17:08:49Z2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780566085383<br/>Customer service serve US Americaent://SD_ILS/0/SD_ILS:109882026-05-30T17:08:49Z2026-05-30T17:08:49ZEggland, Steven Britten, Michael<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780135275085<br/>Customer service : a practical approachent://SD_ILS/0/SD_ILS:1898762026-05-30T17:08:49Z2026-05-30T17:08:49ZHarris, Elaine K.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9780132742399<br/>10 steps to successful customer serviceent://SD_ILS/0/SD_ILS:2013212026-05-30T17:08:49Z2026-05-30T17:08:49ZKamin, Maxine.<br/>Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781562865900<br/>Customer service : A practical approachent://SD_ILS/0/SD_ILS:130102026-05-30T17:08:49Z2026-05-30T17:08:49ZHarris, Elaine K.<br/>2003<br/>ISBN 9780130978530<br/>Customer service games for trainingent://SD_ILS/0/SD_ILS:300092026-05-30T17:08:49Z2026-05-30T17:08:49ZRoberts-Phelps, Graham<br/>2000<br/>ISBN 9780566082054<br/>Best practices in customer serviceent://SD_ILS/0/SD_ILS:1232822026-05-30T17:08:49Z2026-05-30T17:08:49Z1998<br/>ISBN 9780814470282<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-05-30T17:08:49Z2026-05-30T17:08:49ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>Branded customer service : the new competitive edgeent://SD_ILS/0/SD_ILS:796142026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Stewart, Paul, 1966<br/>2004<br/>ISBN 9781576752982<br/>The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customersent://SD_ILS/0/SD_ILS:1776912026-05-30T17:08:49Z2026-05-30T17:08:49ZCarlaw, Peggy. Deming, Vasudha Kathleen.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780070779747<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692026-05-30T17:08:49Z2026-05-30T17:08:49ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832026-05-30T17:08:49Z2026-05-30T17:08:49ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352026-05-30T17:08:49Z2026-05-30T17:08:49ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462026-05-30T17:08:49Z2026-05-30T17:08:49ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:993642026-05-30T17:08:49Z2026-05-30T17:08:49ZEvenson, Renee<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814474549<br/>101 ways to improve customer service : Training, tools, tips, & techniquesent://SD_ILS/0/SD_ILS:1232162026-05-30T17:08:49Z2026-05-30T17:08:49ZUkens, Lorraine L.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787982003<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:1071832026-05-30T17:08:49Z2026-05-30T17:08:49ZEvenson, Renee<br/>2007<br/>ISBN 9780814474549<br/>101 ways to improve customer service : Training, tools, tips, & techniquesent://SD_ILS/0/SD_ILS:1252182026-05-30T17:08:49Z2026-05-30T17:08:49ZUkens, Lorraine L.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787982003<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102026-05-30T17:08:49Z2026-05-30T17:08:49ZToister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-05-30T17:08:49Z2026-05-30T17:08:49ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652026-05-30T17:08:49Z2026-05-30T17:08:49ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:2199382026-05-30T17:08:49Z2026-05-30T17:08:49ZGallagher, Richard s<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431832<br/>The customer rules : the 39 essential rules for delivering sensational serviceent://SD_ILS/0/SD_ILS:2112852026-05-30T17:08:49Z2026-05-30T17:08:49ZCockerell, Lee, author.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780770435608<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242026-05-30T17:08:49Z2026-05-30T17:08:49ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>Customer service management training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:1755232026-05-30T17:08:49Z2026-05-30T17:08:49ZEvenson, Renee, 1951-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814417157<br/>Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situationent://SD_ILS/0/SD_ILS:1465582026-05-30T17:08:49Z2026-05-30T17:08:49ZBacal, Robert.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071745062<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:1465652026-05-30T17:08:49Z2026-05-30T17:08:49ZLucas, Robert W.<br/>"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071748360<br/>Service innovation : how to go from customer needs to breakthrough servicesent://SD_ILS/0/SD_ILS:1327582026-05-30T17:08:49Z2026-05-30T17:08:49ZBettencourt, Lance A.<br/>2010<br/>ISBN 9780071713009<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632026-05-30T17:08:49Z2026-05-30T17:08:49ZRickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>Customer service in an instant : 60 ways to win customers and keep them coming backent://SD_ILS/0/SD_ILS:2168852026-05-30T17:08:49Z2026-05-30T17:08:49ZBailey, Keith, 1945- Customer relations<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9789833831494<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712026-05-30T17:08:49Z2026-05-30T17:08:49ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132026-05-30T17:08:49Z2026-05-30T17:08:49ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1036672026-05-30T17:08:49Z2026-05-30T17:08:49ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>When customers think we don't care : ending actions that self-destruct companies, customer service and jobsent://SD_ILS/0/SD_ILS:1149532026-05-30T17:08:49Z2026-05-30T17:08:49ZBuchanan, Richard W.<br/>2008<br/>ISBN 9780070138636<br/>Building a customer service culture : the seven service elements of customer successent://SD_ILS/0/SD_ILS:1151162026-05-30T17:08:49Z2026-05-30T17:08:49ZMatinez, Mario. 1967-<br/>2008<br/>ISBN 9781593119362<br/>The celebrity experience : Insider secrets to delivering red-carpet customer serviceent://SD_ILS/0/SD_ILS:1100412026-05-30T17:08:49Z2026-05-30T17:08:49ZCutting, Donna 1966-<br/>2008<br/>ISBN 9780470174012<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332026-05-30T17:08:49Z2026-05-30T17:08:49ZBliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>Customer service from the inside out made easyent://SD_ILS/0/SD_ILS:820702026-05-30T17:08:49Z2026-05-30T17:08:49ZLevesque, Paul<br/>2006<br/>ISBN 9781932531916<br/>Customer service delivery : research and best practice / Lawrence Fogli , editorent://SD_ILS/0/SD_ILS:844892026-05-30T17:08:49Z2026-05-30T17:08:49ZFogli , Lawrence<br/>2006<br/>ISBN 9780787976200<br/>Employee management and customer service in the retail industryent://SD_ILS/0/SD_ILS:846062026-05-30T17:08:49Z2026-05-30T17:08:49ZHeil, Gary Thomas , Chris<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471723240<br/>Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situationent://SD_ILS/0/SD_ILS:809112026-05-30T17:08:49Z2026-05-30T17:08:49ZBacal, Robert<br/>2005<br/>ISBN 9780071444538<br/>Customer service training 101: quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:820712026-05-30T17:08:49Z2026-05-30T17:08:49ZEvenson, Renee, 1951-<br/>2005<br/>ISBN 9780814472903<br/>The customer service activity book : 50 activities for inspiring exceptional serviceent://SD_ILS/0/SD_ILS:1237192026-05-30T17:08:49Z2026-05-30T17:08:49ZDoane, Darryl S. Sloat, Rose D.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814472590<br/>HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operationsent://SD_ILS/0/SD_ILS:443502026-05-30T17:08:49Z2026-05-30T17:08:49ZZitello, Tammy Williams, Deborah Weber, Paul<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780130352095<br/>The world of customer service Book - (CD - ROM)ent://SD_ILS/0/SD_ILS:497032026-05-30T17:08:49Z2026-05-30T17:08:49ZOdgers, Pattie<br/>2004<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780538726689<br/>The enemy within: Actions that self-destruct companies, customer service & jobsent://SD_ILS/0/SD_ILS:231652026-05-30T17:08:49Z2026-05-30T17:08:49ZBuchanan, Richard W.<br/>2003<br/>ISBN 9789831364864<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:464062026-05-30T17:08:49Z2026-05-30T17:08:49ZSnow, Dennis<br/>2003<br/>ISBN 9781932021066<br/>Be our guest : perfecting the art of customer serviceent://SD_ILS/0/SD_ILS:137692026-05-30T17:08:49Z2026-05-30T17:08:49ZEisner, Michael D.<br/>2001<br/>ISBN 9780786853076<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922026-05-30T17:08:49Z2026-05-30T17:08:49ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Delivering customers service : how to win a competitive edge through managing customer relationships successfullyent://SD_ILS/0/SD_ILS:306972026-05-30T17:08:49Z2026-05-30T17:08:49ZPayne, Shelia<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780717297405<br/>The customer challenge : the inside story of a remarkable transformation in customer serviceent://SD_ILS/0/SD_ILS:1836892026-05-30T17:08:49Z2026-05-30T17:08:49ZJohnson, Tom Jakeman, Mark<br/>1997<br/>ISBN 9780273626336<br/>Auditing your customer service : the foundation for successent://SD_ILS/0/SD_ILS:1538812026-05-30T17:08:49Z2026-05-30T17:08:49ZLeppard, John Molyneux, Liz<br/>1994<br/>ISBN 9780415097321<br/>Delivering quality service : balancing customer perceptions and expectationsent://SD_ILS/0/SD_ILS:1582662026-05-30T17:08:49Z2026-05-30T17:08:49ZZeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.<br/>1990<br/>ISBN 9780029357019<br/>How to turn customer service into customer salesent://SD_ILS/0/SD_ILS:1837212026-05-30T17:08:49Z2026-05-30T17:08:49ZKatz, Bernard.<br/>1988 1987<br/>ISBN 9780844231709<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:541392026-05-30T17:08:49Z2026-05-30T17:08:49ZSnow, Dennis<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781932021066<br/>Customer Service Reinvented : Language Of The Soul / Datin Wira Dr. Hjh. Siti Hawa Mohdent://SD_ILS/0/SD_ILS:2763572026-05-30T17:08:49Z2026-05-30T17:08:49ZSiti Hawa Mohd., Datin Wira, Dr.-<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789671869901<br/>Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021ent://SD_ILS/0/SD_ILS:3068382026-05-30T17:08:49Z2026-05-30T17:08:49ZPerpustakaan Kuala Lumpur<br/>Air Mata di Brisbaneent://SD_ILS/0/SD_ILS:2882402026-05-30T17:08:49Z2026-05-30T17:08:49ZNorlaila Mohd. Samli, author.<br/>2018<br/>Pustaka KL @ Keramat<br/>ISBN 9789671629505<br/>The new financial services agenda : rethinking business models and creating engaging customer experiences in financial servicesent://SD_ILS/0/SD_ILS:2532392026-05-30T17:08:49Z2026-05-30T17:08:49ZPeverell, Roger<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781907794490<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572026-05-30T17:08:49Z2026-05-30T17:08:49ZWirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>Driven to delight : delivering world-class customer experience the Mercedes-Benz wayent://SD_ILS/0/SD_ILS:2373372026-05-30T17:08:49Z2026-05-30T17:08:49ZMichelli, Joseph A.<br/>2016<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789814660594<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942026-05-30T17:08:49Z2026-05-30T17:08:49ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>Competing against luck : the story of innovation and customer choiceent://SD_ILS/0/SD_ILS:2499772026-05-30T17:08:49Z2026-05-30T17:08:49ZChristensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062565235<br/>We are here : my family's courageous journey to surviveent://SD_ILS/0/SD_ILS:2274572026-05-30T17:08:49Z2026-05-30T17:08:49ZNguyen, Cat Thao, author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Muhibbah<br/>ISBN 9781743319277<br/>Zombie loyalists :b using great service to create rabid fansent://SD_ILS/0/SD_ILS:2302312026-05-30T17:08:49Z2026-05-30T17:08:49ZShankman, Peter<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781137279668<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832026-05-30T17:08:49Z2026-05-30T17:08:49ZPrice, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>Salesforce Service Cloud for dummiesent://SD_ILS/0/SD_ILS:2303932026-05-30T17:08:49Z2026-05-30T17:08:49ZPaz, Jon Kelley, T.J<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781119010685<br/>Startupland : how three guys risked everything to turn an idea into a global businessent://SD_ILS/0/SD_ILS:2304682026-05-30T17:08:49Z2026-05-30T17:08:49ZSvane, Mikkel Adler, Carlye<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118980811<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:2312922026-05-30T17:08:49Z2026-05-30T17:08:49ZHernon, Peter Altman, Ellen. Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913086<br/>New routes to library success : 100+ ideas from outside the stacksent://SD_ILS/0/SD_ILS:2317362026-05-30T17:08:49Z2026-05-30T17:08:49ZDoucett, Elisabeth, author.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913130<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052026-05-30T17:08:49Z2026-05-30T17:08:49ZVanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know itent://SD_ILS/0/SD_ILS:2206902026-05-30T17:08:49Z2026-05-30T17:08:49ZTanner, Adam<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781610394185<br/>Unselling : stop selling, start connectingent://SD_ILS/0/SD_ILS:2304692026-05-30T17:08:49Z2026-05-30T17:08:49ZStratten, Scott<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118943007<br/>Fish! : a remarkable way to boost morale and improve resultsent://SD_ILS/0/SD_ILS:2309802026-05-30T17:08:49Z2026-05-30T17:08:49ZLundin, Stephen C., 1941- Paul, Harry, 1950- Christensen, John, 1959-<br/>2014 2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781444792805<br/>Value proposition design : how to create products and services customers wantent://SD_ILS/0/SD_ILS:2510332026-05-30T17:08:49Z2026-05-30T17:08:49ZOsterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118968055<br/>TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAHent://SD_ILS/0/SD_ILS:2880042026-05-30T17:08:49Z2026-05-30T17:08:49ZFaris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.<br/>2014<br/>Pustaka KL @ Keramat<br/>ISBN 9789671186671<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:2009002026-05-30T17:08:49Z2026-05-30T17:08:49ZSolis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781118456538<br/>Managing knock your socks off serviceent://SD_ILS/0/SD_ILS:2198982026-05-30T17:08:49Z2026-05-30T17:08:49ZBell, Chip R., author Zemke, Ron, author Bush, John, illustrator<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432044<br/>The business solution to poverty : designing products and services for three billion new customersent://SD_ILS/0/SD_ILS:2113652026-05-30T17:08:49Z2026-05-30T17:08:49ZPolak, Paul. Warwick, Mal<br/>2013<br/>ISBN 9781609940775<br/>Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven worldent://SD_ILS/0/SD_ILS:2135192026-05-30T17:08:49Z2026-05-30T17:08:49ZNiemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118656662<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:2135212026-05-30T17:08:49Z2026-05-30T17:08:49ZMitchell, Dave<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118726839<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502026-05-30T17:08:49Z2026-05-30T17:08:49ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>Secrets of selling services : everything you need to sell what your customer can't see - from pitch to closeent://SD_ILS/0/SD_ILS:2872712026-05-30T17:08:49Z2026-05-30T17:08:49ZSchiffman, Stephan<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9780071791625<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502026-05-30T17:08:49Z2026-05-30T17:08:49ZMontague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432026-05-30T17:08:49Z2026-05-30T17:08:49ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>No thanks, I'm just looking : sales techniques for turning shoppers into buyersent://SD_ILS/0/SD_ILS:1791342026-05-30T17:08:49Z2026-05-30T17:08:49ZFriedman, Harry J.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118153406<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562026-05-30T17:08:49Z2026-05-30T17:08:49ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782026-05-30T17:08:49Z2026-05-30T17:08:49ZImbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organizationent://SD_ILS/0/SD_ILS:1855452026-05-30T17:08:49Z2026-05-30T17:08:49ZGregerman, Alan S.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789833832903<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852026-05-30T17:08:49Z2026-05-30T17:08:49ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362026-05-30T17:08:49Z2026-05-30T17:08:49ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:1759492026-05-30T17:08:49Z2026-05-30T17:08:49ZCheverton, Peter.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749463519<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642026-05-30T17:08:49Z2026-05-30T17:08:49ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>The intention economy : when customers take chargeent://SD_ILS/0/SD_ILS:2063352026-05-30T17:08:49Z2026-05-30T17:08:49ZSearls, Doc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422158524<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2109952026-05-30T17:08:49Z2026-05-30T17:08:49ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2135002026-05-30T17:08:49Z2026-05-30T17:08:49ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Lean library management : eleven strategies for reducing costs and improving customer servicesent://SD_ILS/0/SD_ILS:1616112026-05-30T17:08:49Z2026-05-30T17:08:49ZHuber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781555707323<br/>The strategic designerent://SD_ILS/0/SD_ILS:1675382026-05-30T17:08:49Z2026-05-30T17:08:49ZHolston, David<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781600617997<br/>Delighting your customersent://SD_ILS/0/SD_ILS:1682802026-05-30T17:08:49Z2026-05-30T17:08:49ZOwton, Avril<br/>2011<br/>ISBN 9781408139929<br/>The daily you : how the new advertising industry is defining your identity and your worthent://SD_ILS/0/SD_ILS:1818542026-05-30T17:08:49Z2026-05-30T17:08:49ZTurow, Joseph.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780300165012<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662026-05-30T17:08:49Z2026-05-30T17:08:49ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or serviceent://SD_ILS/0/SD_ILS:1858932026-05-30T17:08:49Z2026-05-30T17:08:49ZBrooks, Jeb Brooks, William T., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071745048<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702026-05-30T17:08:49Z2026-05-30T17:08:49ZLeadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>Social network analysis in telecommunicationsent://SD_ILS/0/SD_ILS:1752562026-05-30T17:08:49Z2026-05-30T17:08:49ZReis Pinheiro, Carlos Andre, 1940-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470647547<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812026-05-30T17:08:49Z2026-05-30T17:08:49ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Beyond the familiar : long-term growth through customer focus and innovationent://SD_ILS/0/SD_ILS:1765342026-05-30T17:08:49Z2026-05-30T17:08:49ZBarwise, Patrick Meehan, Seán<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470976319<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:1471302026-05-30T17:08:49Z2026-05-30T17:08:49ZChesbrough, Henry William, 1956-<br/>"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470905746<br/>Protecting main street : measuring the customer experience in financial services for business and public policyent://SD_ILS/0/SD_ILS:1474272026-05-30T17:08:49Z2026-05-30T17:08:49ZLubin, Paul C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415996013<br/>Start your own retail business and more : specialty food shop, gift shop, clothing store, kioskent://SD_ILS/0/SD_ILS:1482082026-05-30T17:08:49Z2026-05-30T17:08:49ZLinsenman, Ciree Kingaard, Jan. Start your own successful retail business Entrepreneur Press.<br/>2011<br/>ISBN 9781599184043<br/>Defusing the angry patron : a how-to-do-it manual for librariansent://SD_ILS/0/SD_ILS:2162282026-05-30T17:08:49Z2026-05-30T17:08:49ZRubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN 9781555707316<br/>The customer signs your paycheckent://SD_ILS/0/SD_ILS:1305792026-05-30T17:08:49Z2026-05-30T17:08:49ZCooper, Frank, 1938-<br/>2010<br/>ISBN 9780071632881<br/>Outstanding! : 47 ways to make your organization exceptionalent://SD_ILS/0/SD_ILS:1309892026-05-30T17:08:49Z2026-05-30T17:08:49ZMiller, John G.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780399156403<br/>Outstanding! : 47 ways to make your organization exceptionalent://SD_ILS/0/SD_ILS:1328512026-05-30T17:08:49Z2026-05-30T17:08:49ZMiller, John G.<br/>2010<br/>ISBN 9780399156403<br/>Islamic beliefs and practicesent://SD_ILS/0/SD_ILS:1340242026-05-30T17:08:49Z2026-05-30T17:08:49ZStefon, Matt In association with Britannica Educational Publishing, Rosen Educational Services<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781615300174<br/>100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!ent://SD_ILS/0/SD_ILS:1368882026-05-30T17:08:49Z2026-05-30T17:08:49ZTimm, Paul R.<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833246724<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602026-05-30T17:08:49Z2026-05-30T17:08:49ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>C-Scape : conquer the forces changing business todayent://SD_ILS/0/SD_ILS:1382352026-05-30T17:08:49Z2026-05-30T17:08:49ZKramer, Larry 1950-<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780061984976<br/>Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lainent://SD_ILS/0/SD_ILS:1423102026-05-30T17:08:49Z2026-05-30T17:08:49ZMd. Ali Berahim<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789673690213<br/>Effective customer careent://SD_ILS/0/SD_ILS:1623502026-05-30T17:08:49Z2026-05-30T17:08:49ZWellington, Patricia.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749459970<br/>The relationship ageent://SD_ILS/0/SD_ILS:1667522026-05-30T17:08:49Z2026-05-30T17:08:49Z2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780982908310<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042026-05-30T17:08:49Z2026-05-30T17:08:49ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712026-05-30T17:08:49Z2026-05-30T17:08:49ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Empowered : unleash your employees, energize your customers, transform your businessent://SD_ILS/0/SD_ILS:1481622026-05-30T17:08:49Z2026-05-30T17:08:49ZBernoff, Josh. Schadler, Ted.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422155639<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732026-05-30T17:08:49Z2026-05-30T17:08:49ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>Going the extra smile : creating remarkable customer expirenceent://SD_ILS/0/SD_ILS:1236322026-05-30T17:08:49Z2026-05-30T17:08:49Z2009<br/>ISBN 9789810680961<br/>Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the saleent://SD_ILS/0/SD_ILS:1307862026-05-30T17:08:49Z2026-05-30T17:08:49ZLent, Robin Tour, Genevieve<br/>2009<br/>ISBN 9780470457993<br/>The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelistsent://SD_ILS/0/SD_ILS:1308062026-05-30T17:08:49Z2026-05-30T17:08:49ZHyken, Shep<br/>2009<br/>ISBN 9780470404829<br/>Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the saleent://SD_ILS/0/SD_ILS:1329752026-05-30T17:08:49Z2026-05-30T17:08:49ZLent, Robin Tour, Genevieve<br/>2009<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470457993<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232026-05-30T17:08:49Z2026-05-30T17:08:49ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>Do the right thing : How dedicated employees create loyal customerd and large profitsent://SD_ILS/0/SD_ILS:1041262026-05-30T17:08:49Z2026-05-30T17:08:49ZParker, James F. (James Francis) 1947-<br/>2008<br/>ISBN 9780132343343<br/>What's the secrets?ent://SD_ILS/0/SD_ILS:1050372026-05-30T17:08:49Z2026-05-30T17:08:49ZDijulius, John R. 1964-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470196120<br/>The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:1050602026-05-30T17:08:49Z2026-05-30T17:08:49ZKnapp, Duane E.<br/>2008<br/>ISBN 9780071494410<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552026-05-30T17:08:49Z2026-05-30T17:08:49ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>Salesforce.com for dummiesent://SD_ILS/0/SD_ILS:1239222026-05-30T17:08:49Z2026-05-30T17:08:49ZWong, Tom Kao, Liz<br/>2008<br/>ISBN 9780470318126<br/>The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantageent://SD_ILS/0/SD_ILS:1069362026-05-30T17:08:49Z2026-05-30T17:08:49ZHeskett, James L.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781422110232<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125582026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Jabatan<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125592026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Molle<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125612026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125622026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Molle<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125632026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125642026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125652026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125662026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125672026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Janelle, 1943- Moller, Claus 1942-<br/>2008<br/>ISBN 9781576755822<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572026-05-30T17:08:49Z2026-05-30T17:08:49ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552026-05-30T17:08:49Z2026-05-30T17:08:49ZLibert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>Program rakan mudaent://SD_ILS/0/SD_ILS:900422026-05-30T17:08:49Z2026-05-30T17:08:49ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249930<br/>Program latihan khidmat negaraent://SD_ILS/0/SD_ILS:900432026-05-30T17:08:49Z2026-05-30T17:08:49ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249947<br/>Hala tuju remajaent://SD_ILS/0/SD_ILS:900442026-05-30T17:08:49Z2026-05-30T17:08:49ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249954<br/>Modal insan remajaent://SD_ILS/0/SD_ILS:900452026-05-30T17:08:49Z2026-05-30T17:08:49ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249961<br/>Penglahiran remaja wawasanent://SD_ILS/0/SD_ILS:900462026-05-30T17:08:49Z2026-05-30T17:08:49ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249978<br/>Remaja dan rekreasient://SD_ILS/0/SD_ILS:900472026-05-30T17:08:49Z2026-05-30T17:08:49ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249985<br/>Chocolates on the pillow aren't enough : reinventing the customer experienceent://SD_ILS/0/SD_ILS:948192026-05-30T17:08:49Z2026-05-30T17:08:49ZTisch, Jonathan M.<br/>2007<br/>ISBN 9780470043554<br/>Services Marketing : An Asia-Pasific and Australian perspectiveent://SD_ILS/0/SD_ILS:1000952026-05-30T17:08:49Z2026-05-30T17:08:49ZPatterson, Paul<br/>2007<br/>ISBN 9780733986789<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:878632026-05-30T17:08:49Z2026-05-30T17:08:49ZLovelock, Christopher Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780132056762<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432026-05-30T17:08:49Z2026-05-30T17:08:49ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or lessent://SD_ILS/0/SD_ILS:739992026-05-30T17:08:49Z2026-05-30T17:08:49ZTschohl, John<br/>2006<br/>ISBN 9789837205567<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262026-05-30T17:08:49Z2026-05-30T17:08:49ZHeppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>Living supply chains: how to mobilize the enterprise around delivering what your customers wantent://SD_ILS/0/SD_ILS:771452026-05-30T17:08:49Z2026-05-30T17:08:49ZGattorna, John<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273706144<br/>Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen storeent://SD_ILS/0/SD_ILS:780792026-05-30T17:08:49Z2026-05-30T17:08:49ZMiglani, Bob<br/>2006<br/>ISBN 9781401301989<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292026-05-30T17:08:49Z2026-05-30T17:08:49ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>How to start and run an eBay consignment businessent://SD_ILS/0/SD_ILS:808892026-05-30T17:08:49Z2026-05-30T17:08:49ZMcGrath, Skip<br/>2006<br/>ISBN 9780072262773<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:815552026-05-30T17:08:49Z2026-05-30T17:08:49ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780749445577<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:818282026-05-30T17:08:49Z2026-05-30T17:08:49ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780749445577<br/>Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customersent://SD_ILS/0/SD_ILS:820432026-05-30T17:08:49Z2026-05-30T17:08:49ZBrinkman, Rick Kirschner, Rick<br/>2006<br/>ISBN 9780071448024<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:822322026-05-30T17:08:49Z2026-05-30T17:08:49ZZanetti, Daniel.<br/>2006<br/>ISBN 9780749445577<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:841502026-05-30T17:08:49Z2026-05-30T17:08:49ZSchragis, Steven<br/>2006<br/>ISBN 9781593375553<br/>Services marketing managementent://SD_ILS/0/SD_ILS:850932026-05-30T17:08:49Z2026-05-30T17:08:49ZMudie, Peter Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750666749<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732026-05-30T17:08:49Z2026-05-30T17:08:49ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>Servise is front stage : Positioning services for value advantageent://SD_ILS/0/SD_ILS:1239292026-05-30T17:08:49Z2026-05-30T17:08:49ZTeboul, James<br/>2006<br/>ISBN 9780230006607<br/>When customers talkent://SD_ILS/0/SD_ILS:743312026-05-30T17:08:49Z2026-05-30T17:08:49ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>Fasten your seatbelt : the passenger is flying the planeent://SD_ILS/0/SD_ILS:742632026-05-30T17:08:49Z2026-05-30T17:08:49ZTaneja, Nawal K.<br/>2005<br/>ISBN 9780754645283<br/>Dimensional sellingent://SD_ILS/0/SD_ILS:776362026-05-30T17:08:49Z2026-05-30T17:08:49ZBuzzotta, Victor R. Lefton, Robert Eugene, 1931-<br/>2005<br/>ISBN 9780071447331<br/>When customers talkent://SD_ILS/0/SD_ILS:783012026-05-30T17:08:49Z2026-05-30T17:08:49ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>When customers talk : turn what they tell you into salesent://SD_ILS/0/SD_ILS:784012026-05-30T17:08:49Z2026-05-30T17:08:49ZGross , Scoot T.<br/>2005<br/>ISBN 9780793195190<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:788082026-05-30T17:08:49Z2026-05-30T17:08:49ZCheverton, Peter<br/>2005<br/>ISBN 9780749441876<br/>When customers talkent://SD_ILS/0/SD_ILS:802302026-05-30T17:08:49Z2026-05-30T17:08:49ZGross , Scoot T.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793195190<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542026-05-30T17:08:49Z2026-05-30T17:08:49ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:817572026-05-30T17:08:49Z2026-05-30T17:08:49ZUlwick, Anthony W.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071408677<br/>Creating the customer-driven library : building on the bookstore modelent://SD_ILS/0/SD_ILS:930322026-05-30T17:08:49Z2026-05-30T17:08:49ZWoodward, Jeannette A.<br/>2005<br/>ISBN 9780838908884<br/>Integrity service: treat your customers right-watch your business growent://SD_ILS/0/SD_ILS:702802026-05-30T17:08:49Z2026-05-30T17:08:49ZWillingham, Ron<br/>2005<br/>ISBN 9780743270274<br/>The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:703282026-05-30T17:08:49Z2026-05-30T17:08:49ZFlusss, Donna<br/>2005<br/>ISBN 9780814472569<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:729452026-05-30T17:08:49Z2026-05-30T17:08:49ZUlwick, Anthony W.<br/>2005<br/>ISBN 9780071408677<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:730242026-05-30T17:08:49Z2026-05-30T17:08:49ZFlusss, Donna<br/>2005<br/>ISBN 9780814472569<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:732212026-05-30T17:08:49Z2026-05-30T17:08:49ZFlusss, Donna<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814472569<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492026-05-30T17:08:49Z2026-05-30T17:08:49Zehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:600832026-05-30T17:08:49Z2026-05-30T17:08:49ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:601312026-05-30T17:08:49Z2026-05-30T17:08:49ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>Higher profits through customer lock-inent://SD_ILS/0/SD_ILS:602272026-05-30T17:08:49Z2026-05-30T17:08:49ZBuschken, Joachim<br/>2004<br/>ISBN 9780324202656<br/>A world of ways to say "i do" : wedding vows, poem, and customs from different traditions and culturesent://SD_ILS/0/SD_ILS:781812026-05-30T17:08:49Z2026-05-30T17:08:49ZBenshea, Noah BenShea, Jordan<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071422956<br/>The relationship edge in business : Connecting with customers and colleagues when it countsent://SD_ILS/0/SD_ILS:333472026-05-30T17:08:49Z2026-05-30T17:08:49ZAcuff, Jerry<br/>2004<br/>ISBN 9780471477129<br/>When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Marketent://SD_ILS/0/SD_ILS:480522026-05-30T17:08:49Z2026-05-30T17:08:49ZYokoyama, John<br/>2004<br/>ISBN 9781401300616<br/>Memikat hati pelangganent://SD_ILS/0/SD_ILS:734952026-05-30T17:08:49Z2026-05-30T17:08:49ZRozaila Latif<br/>2004<br/>ISBN 9789831971239<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:553332026-05-30T17:08:49Z2026-05-30T17:08:49ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>Beans : four principles for running a business in good times or bad : a business fable taken from real lifeent://SD_ILS/0/SD_ILS:322692026-05-30T17:08:49Z2026-05-30T17:08:49ZYerkes, Leslie A. Yerkes Decker, Charles<br/>2003<br/>ISBN 9780787967642<br/>Services marketingent://SD_ILS/0/SD_ILS:190802026-05-30T17:08:49Z2026-05-30T17:08:49ZZeithaml, Valarie A. Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071199148<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662026-05-30T17:08:49Z2026-05-30T17:08:49ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>The innovator's solutian: creating and sustaining successfull groetyent://SD_ILS/0/SD_ILS:966872026-05-30T17:08:49Z2026-05-30T17:08:49ZChristensen, Clayton M.<br/>2003<br/>ISBN 9781578518524<br/>Value-based marketing for bottom-line successent://SD_ILS/0/SD_ILS:207322026-05-30T17:08:49Z2026-05-30T17:08:49ZDe Bonis, J. Nicholas Balinski, Eric Allen, Phil<br/>2003<br/>ISBN 9780071396561<br/>Managing and motivating contact center employeesent://SD_ILS/0/SD_ILS:207332026-05-30T17:08:49Z2026-05-30T17:08:49ZCarlaw, Malcolm ... (et al.).<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071388887<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:210192026-05-30T17:08:49Z2026-05-30T17:08:49ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780324135565<br/>Managing and Motivating Content Center Employeesent://SD_ILS/0/SD_ILS:258542026-05-30T17:08:49Z2026-05-30T17:08:49ZCarlow, Malcolm<br/>2003<br/>ISBN 9780071388887<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442026-05-30T17:08:49Z2026-05-30T17:08:49ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>Successful Services Operations Managementent://SD_ILS/0/SD_ILS:1495762026-05-30T17:08:49Z2026-05-30T17:08:49ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>ISBN 9780324135565<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:1500102026-05-30T17:08:49Z2026-05-30T17:08:49ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>ISBN 9780324135565<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:1500662026-05-30T17:08:49Z2026-05-30T17:08:49ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>The customer services workbookent://SD_ILS/0/SD_ILS:555252026-05-30T17:08:49Z2026-05-30T17:08:49ZLake, Neville Itickey, Kristen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593382026-05-30T17:08:49Z2026-05-30T17:08:49ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593532026-05-30T17:08:49Z2026-05-30T17:08:49ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292026-05-30T17:08:49Z2026-05-30T17:08:49ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Total accessent://SD_ILS/0/SD_ILS:83802026-05-30T17:08:49Z2026-05-30T17:08:49ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>Built for useent://SD_ILS/0/SD_ILS:84182026-05-30T17:08:49Z2026-05-30T17:08:49ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Net words : creating high-impact online copyent://SD_ILS/0/SD_ILS:97722026-05-30T17:08:49Z2026-05-30T17:08:49ZUsborne, Nick<br/>This book explains what works and what does't and how to create copy for websites, enews letters, and email campaigns designed to differentiate your business from online competitors, increase sales and other key customer actions, build customer loyalty and increase word of mouth and improve customer service through being more personal<br/>2002<br/>ISBN 9780071380393<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572026-05-30T17:08:49Z2026-05-30T17:08:49ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182026-05-30T17:08:49Z2026-05-30T17:08:49ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Total accessent://SD_ILS/0/SD_ILS:112602026-05-30T17:08:49Z2026-05-30T17:08:49ZMcKenna, Regis<br/>2002<br/>ISBN 9781578512447<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632026-05-30T17:08:49Z2026-05-30T17:08:49ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>The ten demandmentsent://SD_ILS/0/SD_ILS:155112026-05-30T17:08:49Z2026-05-30T17:08:49ZMooney, P. Kelly<br/>2002<br/>ISBN 9780071387392<br/>Innovation in the service economyent://SD_ILS/0/SD_ILS:162312026-05-30T17:08:49Z2026-05-30T17:08:49ZGallouj, Faiz<br/>2002<br/>ISBN 9781840646702<br/>Breakawayent://SD_ILS/0/SD_ILS:171342026-05-30T17:08:49Z2026-05-30T17:08:49ZFred, Charles L.<br/>2002<br/>ISBN 9780787961640<br/>Buiding great customer experiencesent://SD_ILS/0/SD_ILS:216012026-05-30T17:08:49Z2026-05-30T17:08:49ZShaw, Colin Ivens, John<br/>2002<br/>ISBN 9780333990131<br/>The customer services workbookent://SD_ILS/0/SD_ILS:221212026-05-30T17:08:49Z2026-05-30T17:08:49ZLake, Neville Itickey, Kristen<br/>2002<br/>ISBN 9780749437893<br/>How to kiss and keep your customers and kick the competitionent://SD_ILS/0/SD_ILS:225772026-05-30T17:08:49Z2026-05-30T17:08:49ZMalouf, Doug<br/>2002<br/>ISBN 9781865089577<br/>The complete guide to customer supportent://SD_ILS/0/SD_ILS:232142026-05-30T17:08:49Z2026-05-30T17:08:49ZFleisher, Joe and Read Brendan<br/>2002<br/>ISBN 9781578200979<br/>Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Serviceent://SD_ILS/0/SD_ILS:260912026-05-30T17:08:49Z2026-05-30T17:08:49ZKAufman, Ron<br/>2002<br/>ISBN 9789810459390<br/>101 ways to really satisfy your customersent://SD_ILS/0/SD_ILS:1771012026-05-30T17:08:49Z2026-05-30T17:08:49ZGriffiths, Andrew<br/>2002<br/>ISBN 9781865087443<br/>Customer once client forever : 12 tools for building lifetime business relationshipsent://SD_ILS/0/SD_ILS:13682026-05-30T17:08:49Z2026-05-30T17:08:49ZBuckingham, Richard<br/>2001<br/>ISBN 9780938721826<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742026-05-30T17:08:49Z2026-05-30T17:08:49ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Tips & tactics for serving customers on the internetent://SD_ILS/0/SD_ILS:42512026-05-30T17:08:49Z2026-05-30T17:08:49ZCleaver, Joanne Y.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781582300160<br/>Pengurusan khidmat pelanggan : petua & teknikent://SD_ILS/0/SD_ILS:46242026-05-30T17:08:49Z2026-05-30T17:08:49ZRahmat Ismail<br/>2001<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789676111425<br/>Making it personalent://SD_ILS/0/SD_ILS:51932026-05-30T17:08:49Z2026-05-30T17:08:49ZKasanoff, Bruce<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780738205366<br/>Positively outrageous service : how to delight and astound your customers and win them for lifeent://SD_ILS/0/SD_ILS:72112026-05-30T17:08:49Z2026-05-30T17:08:49ZGross, T. Scott.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780446394680<br/>Customer eguity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:83292026-05-30T17:08:49Z2026-05-30T17:08:49ZBlattberg, Robert C. Getz, Gary Thomas, Jacquelyn S.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>Customer equityent://SD_ILS/0/SD_ILS:85502026-05-30T17:08:49Z2026-05-30T17:08:49ZBlattberg, Robert C. Getz, Gary<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>E-serviceent://SD_ILS/0/SD_ILS:86162026-05-30T17:08:49Z2026-05-30T17:08:49ZZemke, Ron Connellan, Tom<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814406069<br/>Customer winbackent://SD_ILS/0/SD_ILS:87742026-05-30T17:08:49Z2026-05-30T17:08:49ZGriffin, Jill Lowenstein, Michael W.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787946678<br/>Customers relationship management : creating competitive advantage through win-win ralationship strategiesent://SD_ILS/0/SD_ILS:305862026-05-30T17:08:49Z2026-05-30T17:08:49ZStorhacla, Kaj Lehtinen, Jarmo R.<br/>2001<br/>ISBN 9780071206785<br/>Batteries included! : creating legendary serviceent://SD_ILS/0/SD_ILS:91172026-05-30T17:08:49Z2026-05-30T17:08:49ZBarlow, Nigel May<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780712680639<br/>The process-centered enterprise: The Power of commitmentsent://SD_ILS/0/SD_ILS:232042026-05-30T17:08:49Z2026-05-30T17:08:49ZPall, Gabriel R.<br/>2000<br/>ISBN 9781574442397<br/>Key customers: How to manage them profitablyent://SD_ILS/0/SD_ILS:286032026-05-30T17:08:49Z2026-05-30T17:08:49ZMcDonald, Malcolm Rogers, Beth Woodburn, Diana<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750646154<br/>1,001 ways to keep customers coming backent://SD_ILS/0/SD_ILS:96372026-05-30T17:08:49Z2026-05-30T17:08:49ZGreiner, Donna Kinni, Theodore B,<br/>1999<br/>ISBN 9780761520290<br/>The experience economyent://SD_ILS/0/SD_ILS:156932026-05-30T17:08:49Z2026-05-30T17:08:49ZPine II, B. Joseph Gilmore, James H<br/>1999<br/>ISBN 9780875848198<br/>Profitable customersent://SD_ILS/0/SD_ILS:235142026-05-30T17:08:49Z2026-05-30T17:08:49ZWilson, Charles<br/>1999<br/>ISBN 9788175540958<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262026-05-30T17:08:49Z2026-05-30T17:08:49ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002026-05-30T17:08:49Z2026-05-30T17:08:49ZTschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>E-service : 24 ways to keep your customers when the competition is just a click awayent://SD_ILS/0/SD_ILS:1792802026-05-30T17:08:49Z2026-05-30T17:08:49ZOracleent://SD_ASSET/0/7022026-05-30T17:08:49Z2026-05-30T17:08:49ZElectronic / Digital Magazine<br/>Pdf Documents<br/><a href="http://kllibrary.dbkl.gov.my/client/en_US/search/asset/702">http://kllibrary.dbkl.gov.my/client/en_US/search/asset/702</a>702<br/>1,000 Kg Muhibbah PPR residents get first jab via mobile vaccination trucksent://SD_ASSET/0/13722026-05-30T17:08:49Z2026-05-30T17:08:49Z1,000 Kg Muhibbah PPR residents get first jab via mobile vaccination trucks<br/>Pdf Documents<br/><a href="http://kllibrary.dbkl.gov.my/client/en_US/search/asset/1372">http://kllibrary.dbkl.gov.my/client/en_US/search/asset/1372</a>1372<br/>Slow days even before pandemicent://SD_ASSET/0/17662026-05-30T17:08:49Z2026-05-30T17:08:49ZSlow days even before pandemic<br/>Pdf Documents<br/><a href="http://kllibrary.dbkl.gov.my/client/en_US/search/asset/1766">http://kllibrary.dbkl.gov.my/client/en_US/search/asset/1766</a>1766<br/>