Search Results for Customer services

The customer services workbook

2025-04-24T11:18:33Z

Lake, Neville Itickey, Kristen
2002
Perpustakaan Kuala Lumpur

The customer services workbook

2025-04-24T11:18:33Z

Lake, Neville Itickey, Kristen
2002
ISBN 9780749437893

The new financial services agenda : rethinking business models and creating engaging customer experiences in financial services

2025-04-24T11:18:33Z

Peverell, Roger
2017
Perpustakaan Kuala Lumpur
ISBN 9781907794490

Secrets of selling services : everything you need to sell what your customer can't see - from pitch to close

2025-04-24T11:18:33Z

Schiffman, Stephan
2013
Pustaka KL @ Keramat
ISBN 9780071791625

Lean library management : eleven strategies for reducing costs and improving customer services

2025-04-24T11:18:33Z

Huber, John J., 1958-
2011
Perpustakaan Kuala Lumpur
ISBN 9781555707323

Protecting main street : measuring the customer experience in financial services for business and public policy

2025-04-24T11:18:33Z

Lubin, Paul C.
2011
Perpustakaan Kuala Lumpur
ISBN 9780415996013

Service innovation : how to go from customer needs to breakthrough services

2025-04-24T11:18:33Z

Bettencourt, Lance A.
2010
ISBN 9780071713009

Air Mata di Brisbane

2025-04-24T11:18:33Z

Norlaila Mohd. Samli, author.
2018
Pustaka KL @ Keramat
ISBN 9789671629505

Winning in Service Markets : Success through People, Technology and Strategy

2025-04-24T11:18:33Z

Wirtz, Jochen
2017
Perpustakaan Kuala Lumpur
ISBN 9781944659059

Driven to delight : delivering world-class customer experience the Mercedes-Benz way

2025-04-24T11:18:33Z

Michelli, Joseph A.
2016
Perpustakaan Lembah Pantai
ISBN 9789814660594

Living innovation : competing in the 21st century access economy

2025-04-24T11:18:33Z

Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 9789814719575

Competing against luck : the story of innovation and customer choice

2025-04-24T11:18:33Z

Christensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author
2016
Perpustakaan Kuala Lumpur
ISBN 9780062565235

Zombie loyalists :b using great service to create rabid fans

2025-04-24T11:18:33Z

Shankman, Peter
2015
Perpustakaan Kuala Lumpur
ISBN 9781137279668

Your customer rules! : delivering the Me2B experiences that today's customers demand

2025-04-24T11:18:33Z

Price, Bill Jaffe, David, 1963- author
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118954775

Salesforce Service Cloud for dummies

2025-04-24T11:18:33Z

Paz, Jon Kelley, T.J
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781119010685

Startupland : how three guys risked everything to turn an idea into a global business

2025-04-24T11:18:33Z

Svane, Mikkel Adler, Carlye
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118980811

Assessing service quality : satisfying the expectations of library customers

2025-04-24T11:18:33Z

Hernon, Peter Altman, Ellen. Dugan, Robert E., 1952-
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780838913086

New routes to library success : 100+ ideas from outside the stacks

2025-04-24T11:18:33Z

Doucett, Elisabeth, author.
2015
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780838913130

Leading libraries : how to create a service culture

2025-04-24T11:18:33Z

VanDuinkerken, Wyoma Customer relations.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780838913123

What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know it

2025-04-24T11:18:33Z

Tanner, Adam
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781610394185

Unselling : stop selling, start connecting

2025-04-24T11:18:33Z

Stratten, Scott
2014
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118943007

Fish! : a remarkable way to boost morale and improve results

2025-04-24T11:18:33Z

Lundin, Stephen C., 1941- Paul, Harry, 1950- Christensen, John, 1959-
2014 2000
Perpustakaan Kuala Lumpur
ISBN 9781444792805

Value proposition design : how to create products and services customers want

2025-04-24T11:18:33Z

Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan
2014
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118968055

TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAH

2025-04-24T11:18:33Z

Faris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.
2014
Pustaka KL @ Keramat
ISBN 9789671186671

Customer service : a practical approach

2025-04-24T11:18:33Z

Harris, Elaine K.
2013
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 9780132742399

What's the future of business? : changing the way businesses create experiences

2025-04-24T11:18:33Z

Solis, Brian.
2013
Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman
ISBN 9781118456538

Service failure : the real reasons employees struggle with customer service and what you can do about it

2025-04-24T11:18:33Z

Toister, Jeff.
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780814431993

The customer service solution : managing emotions, trust, and control to win your customer's business

2025-04-24T11:18:33Z

Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 9780071809931

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

2025-04-24T11:18:33Z

Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 9780814432808

Managing knock your socks off service

2025-04-24T11:18:33Z

Bell, Chip R., author Zemke, Ron, author Bush, John, illustrator
2013
Perpustakaan Kuala Lumpur
ISBN 9780814432044

The customer service survival kit : what to say to defuse even the worst customer situations

2025-04-24T11:18:33Z

Gallagher, Richard s
2013
Perpustakaan Kuala Lumpur
ISBN 9780814431832

The customer rules : the 39 essential rules for delivering sensational service

2025-04-24T11:18:33Z

Cockerell, Lee, author.
2013
Perpustakaan Kuala Lumpur
ISBN 9780770435608

The everything guide to starting an online business : the latest strategies and advice on how to start a profitable Internet business

2025-04-24T11:18:33Z

Craig, Randall
Whether it is a full-time online consulting business or just selling your crafts on the side, starting an Internet enterprise is a very appealing prospect to a budding entrepreneur. This guide takes you from developing an idea to sharing it with the world, whether you just want to make some extra cash or a steady income stream.
2013
ISBN 9781440555305

The business solution to poverty : designing products and services for three billion new customers

2025-04-24T11:18:33Z

Polak, Paul. Warwick, Mal
2013
ISBN 9781609940775

Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven world

2025-04-24T11:18:33Z

Niemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781118656662

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

2025-04-24T11:18:33Z

Mitchell, Dave
2013
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781118726839

The death of corporate reputation : how integrity has been destroyed on Wall Street

2025-04-24T11:18:33Z

Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 9780133039702

TRUE STORY : How to Combine Story and Action to Transform Your Business /

2025-04-24T11:18:33Z

Montague, Ty, author.
Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.
2013
Pustaka KL @ Keramat
ISBN 9781422170687

Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet

2025-04-24T11:18:33Z

Kaufman, Ron
2012
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789810718329

No thanks, I'm just looking : sales techniques for turning shoppers into buyers

2025-04-24T11:18:33Z

Friedman, Harry J.
2012
Perpustakaan Kuala Lumpur
ISBN 9781118153406

The Apple experience : the secrets of delivering insanely great customer service

2025-04-24T11:18:33Z

Gallo, Carmine.
2012
Perpustakaan Kuala Lumpur
ISBN 9780071793209

The social media strategist : build a successful program from the inside out

2025-04-24T11:18:33Z

Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 9780071768252

Winning the customer : turn consumers into fans and get them to spend more

2025-04-24T11:18:33Z

Imbriano, Lou
2012
Perpustakaan Kuala Lumpur
ISBN 9780071775267

How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organization

2025-04-24T11:18:33Z

Gregerman, Alan S.
2012
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 9789833832903

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2025-04-24T11:18:33Z

Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 9780071786973

Uncommon service : how to win by putting customers at the core of your business

2025-04-24T11:18:33Z

Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 9781422133316

Customer service management training 101 : quick and easy techniques that get great results

2025-04-24T11:18:33Z

Evenson, Renee, 1951-
2012
Perpustakaan Kuala Lumpur
ISBN 9780814417157

Key account management : tools and techniques for achieving profitable key supplier status

2025-04-24T11:18:33Z

Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 9780749463519

Service business development : strategies for value creation in manufacturing firms

2025-04-24T11:18:33Z

Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 9781107022454

The intention economy : when customers take charge

2025-04-24T11:18:33Z

Searls, Doc
2012
Perpustakaan Kuala Lumpur
ISBN 9781422158524

Superior customer value : strategies for winning and retaining customers

2025-04-24T11:18:33Z

Weinstein, Art
2012
Perpustakaan Kuala Lumpur
ISBN 9781439861288

Superior customer value : strategies for winning and retaining customers

2025-04-24T11:18:33Z

Weinstein, Art
2012
Perpustakaan Kuala Lumpur
ISBN 9781439861288

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation

2025-04-24T11:18:33Z

Bacal, Robert.
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780071745062

Please every customer : delivering stellar customer service across cultures

2025-04-24T11:18:33Z

Lucas, Robert W.
"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--
2011
Perpustakaan Kuala Lumpur
ISBN 9780071748360

The strategic designer

2025-04-24T11:18:33Z

Holston, David
2011
Perpustakaan Kuala Lumpur
ISBN 9781600617997

Delighting your customers

2025-04-24T11:18:33Z

Owton, Avril
2011
ISBN 9781408139929

The daily you : how the new advertising industry is defining your identity and your worth

2025-04-24T11:18:33Z

Turow, Joseph.
2011
Perpustakaan Kuala Lumpur
ISBN 9780300165012

Customer service

2025-04-24T11:18:33Z

2011
Perpustakaan Kuala Lumpur
ISBN 9780538740289

The power of Foursquare : 7 innovative ways to get customers to check in wherever they are

2025-04-24T11:18:33Z

Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 9780071773171

Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or service

2025-04-24T11:18:33Z

Brooks, Jeb Brooks, William T., 1945-
2011
Perpustakaan Kuala Lumpur
ISBN 9780071745048

Sales & service excellence

2025-04-24T11:18:33Z

Leadbetter, Jane
2011
Perpustakaan Kuala Lumpur
ISBN 9781852526719

Social network analysis in telecommunications

2025-04-24T11:18:33Z

Reis Pinheiro, Carlos Andre, 1940-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780470647547

The hidden power of your customers : four keys to growing your business through existing customers

2025-04-24T11:18:33Z

Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118018217

Beyond the familiar : long-term growth through customer focus and innovation

2025-04-24T11:18:33Z

Barwise, Patrick Meehan, Seán
2011
Perpustakaan Kuala Lumpur
ISBN 9780470976319

Open services innovation : rethinking your business to grow and compete in a new era

2025-04-24T11:18:33Z

Chesbrough, Henry William, 1956-
"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.
2011
Perpustakaan Kuala Lumpur
ISBN 9780470905746

Defusing the angry patron : a how-to-do-it manual for librarians

2025-04-24T11:18:33Z

Rubin, Rhea Joyce, 1950-
2011
ISBN 9781555707316

The customer signs your paycheck

2025-04-24T11:18:33Z

Cooper, Frank, 1938-
2010
ISBN 9780071632881

Outstanding! : 47 ways to make your organization exceptional

2025-04-24T11:18:33Z

Miller, John G.
2010
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9780399156403

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

2025-04-24T11:18:33Z

Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 9780071745093

Outstanding! : 47 ways to make your organization exceptional

2025-04-24T11:18:33Z

Miller, John G.
2010
ISBN 9780399156403

Islamic beliefs and practices

2025-04-24T11:18:33Z

Stefon, Matt In association with Britannica Educational Publishing, Rosen Educational Services
2010
Perpustakaan Kuala Lumpur
ISBN 9781615300174

100 powerful ways to win & keep new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today!

2025-04-24T11:18:33Z

Timm, Paul R.
2010
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833246724

How companies win : profiting from demand-driven business models no matter what business you're in

2025-04-24T11:18:33Z

Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 9780062000453

C-Scape : conquer the forces changing business today

2025-04-24T11:18:33Z

Kramer, Larry 1950-
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780061984976

Pelanggan setia: pelanggan yang dapat membawa 100 pelanggan lain

2025-04-24T11:18:33Z

Md. Ali Berahim
2010
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789673690213

10 steps to successful customer service

2025-04-24T11:18:33Z

Kamin, Maxine.
Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.
2010
Perpustakaan Kuala Lumpur
ISBN 9781562865900

Effective customer care

2025-04-24T11:18:33Z

Wellington, Patricia.
2010
Perpustakaan Jabatan
ISBN 9780749459970

The relationship age

2025-04-24T11:18:33Z

2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780982908310

Assessing service quality : satisfying the expectations of library customers

2025-04-24T11:18:33Z

Hernon, Peter. Altman, Ellen
2010
Perpustakaan Kuala Lumpur
ISBN 9780838910214

Winning with customers: a playbook for B2B

2025-04-24T11:18:33Z

Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 9780470547991

Empowered : unleash your employees, energize your customers, transform your business

2025-04-24T11:18:33Z

Bernoff, Josh. Schadler, Ted.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781422155639

Customer service in an instant : 60 ways to win customers and keep them coming back

2025-04-24T11:18:33Z

Bailey, Keith, 1945- Customer relations
2010
Perpustakaan Jabatan
ISBN 9789833831494

Delivering satisfaction and service quality : a customer-based approach for libraries

2025-04-24T11:18:33Z

Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 9788184082425

The quality library : a guide to staff-driven improvement, better efficiency and happier customers

2025-04-24T11:18:33Z

Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 9788184082463

Going the extra smile : creating remarkable customer expirence

2025-04-24T11:18:33Z

2009
ISBN 9789810680961

Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale

2025-04-24T11:18:33Z

Lent, Robin Tour, Genevieve
2009
ISBN 9780470457993

The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evagelists

2025-04-24T11:18:33Z

Hyken, Shep
2009
ISBN 9780470404829

Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the sale

2025-04-24T11:18:33Z

Lent, Robin Tour, Genevieve
2009
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780470457993

The quality library : A guide to staff-driven improvement, better efficiency, and happier customers

2025-04-24T11:18:33Z

Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 9780838909522

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

2025-04-24T11:18:33Z

Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 9780470189085

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2025-04-24T11:18:33Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

The celebrity experience : Insider secrets to delivering red-carpet customer service

2025-04-24T11:18:33Z

Cutting, Donna 1966-
2008
ISBN 9780470174012

Do the right thing : How dedicated employees create loyal customerd and large profits

2025-04-24T11:18:33Z

Parker, James F. (James Francis) 1947-
2008
ISBN 9780132343343

What's the secrets?

2025-04-24T11:18:33Z

Dijulius, John R. 1964-
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470196120

The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

2025-04-24T11:18:33Z

Knapp, Duane E.
2008
ISBN 9780071494410

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

2025-04-24T11:18:33Z

Buchanan, Richard W.
2008
ISBN 9780070138636

Building a customer service culture : the seven service elements of customer success

2025-04-24T11:18:33Z

Matinez, Mario. 1967-
2008
ISBN 9781593119362

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

2025-04-24T11:18:33Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

Tip menawan hati pelanggan

2025-04-24T11:18:33Z

Zainuddin Zakaria Ziadatul Hidayah Zakaria.
2008
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833586219

Salesforce.com for dummies

2025-04-24T11:18:33Z

Wong, Tom Kao, Liz
2008
ISBN 9780470318126

The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage

2025-04-24T11:18:33Z

Heskett, James L.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781422110232

The celebrity experience : Insider secrets to delivering red-carpet customer service

2025-04-24T11:18:33Z

Cutting, Donna 1966-
2008
ISBN 9780470174012

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2025-04-24T11:18:33Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2025-04-24T11:18:33Z

Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470189085

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Molle
2008
Perpustakaan Jabatan
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Molle
2008
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Molle
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Molle
2008
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Moller, Claus 1942-
2008
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Moller, Claus 1942-
2008
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Moller, Claus 1942-
2008
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Moller, Claus 1942-
2008
ISBN 9781576755822

A complaint is a gift : Recovering customer loyalty when things go wrong

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Moller, Claus 1942-
2008
ISBN 9781576755822

A complete and balanced service scorecard : creating value through sustained performance improvement

2025-04-24T11:18:33Z

Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 9780131986008

We are smarter than me : how to unleash the power of crowds in your business

2025-04-24T11:18:33Z

Libert, Barry Spector, Jon
2008
ISBN 9780132244794

Program rakan muda

2025-04-24T11:18:33Z

Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833249930

Program latihan khidmat negara

2025-04-24T11:18:33Z

Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833249947

Hala tuju remaja

2025-04-24T11:18:33Z

Modal insan remaja

2025-04-24T11:18:33Z

Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833249961

Penglahiran remaja wawasan

2025-04-24T11:18:33Z

Jasiman Ahmad Rahmad Amin
2007
Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9789833249978

Remaja dan rekreasi

2025-04-24T11:18:33Z

Chocolates on the pillow aren't enough : reinventing the customer experience

2025-04-24T11:18:33Z

Tisch, Jonathan M.
2007
ISBN 9780470043554

Award-winning customer service : 101 ways to guarantee great performance

2025-04-24T11:18:33Z

Evenson, Renee
2007
Perpustakaan Kuala Lumpur
ISBN 9780814474549

Services Marketing : An Asia-Pasific and Australian perspective

2025-04-24T11:18:33Z

Patterson, Paul
2007
ISBN 9780733986789

Services marketing : people, technology, strategy

2025-04-24T11:18:33Z

Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 9780132056762

101 ways to improve customer service : Training, tools, tips, & techniques

2025-04-24T11:18:33Z

Ukens, Lorraine L.
2007
Perpustakaan Kuala Lumpur
ISBN 9780787982003

Award-winning customer service : 101 ways to guarantee great performance

2025-04-24T11:18:33Z

Evenson, Renee
2007
ISBN 9780814474549

101 ways to improve customer service : Training, tools, tips, & techniques

2025-04-24T11:18:33Z

Ukens, Lorraine L.
2007
Perpustakaan Kuala Lumpur
ISBN 9780787982003

50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !

2025-04-24T11:18:33Z

Timm , Paul R. Timm, Paul R. 50 ways to win new customers.
2006
Perpustakaan Jabatan
ISBN 9789833246724

Loyal for life : how to take unhappy customers form hell to heaven in 60 seconds or less

2025-04-24T11:18:33Z

Tschohl, John
2006
ISBN 9789837205567

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

2025-04-24T11:18:33Z

Heppell, Michael.
2006
ISBN 9780273707929

Living supply chains: how to mobilize the enterprise around delivering what your customers want

2025-04-24T11:18:33Z

Gattorna, John
2006
Perpustakaan Kuala Lumpur
ISBN 9780273706144

Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store

2025-04-24T11:18:33Z

Miglani, Bob
2006
ISBN 9781401301989

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

2025-04-24T11:18:33Z

Ranadive, Vivek.
2006
ISBN 9780071450140

Chief customer officer : getting past lip service to passionate action

2025-04-24T11:18:33Z

Bliss, Jeanne
2006
ISBN 9780787980948

Amaze your customer! : creative tips on winning and keeping your customers

2025-04-24T11:18:33Z

Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9780749445577

Amaze your customer! : creative tips on winning and keeping your customers

2025-04-24T11:18:33Z

Zanetti, Daniel.
2006
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780749445577

Love thy customer: creating delight, preventing dissatisfaction and pleasing your hardest to please customers

2025-04-24T11:18:33Z

Brinkman, Rick Kirschner, Rick
2006
ISBN 9780071448024

Customer service from the inside out made easy

2025-04-24T11:18:33Z

Levesque, Paul
2006
ISBN 9781932531916

Customer service training

2025-04-24T11:18:33Z

Kamin, Maxine
2006
Perpustakaan Kuala Lumpur
ISBN 9780750663632

Amaze your customer! : creative tips on winning and keeping your customers

2025-04-24T11:18:33Z

Zanetti, Daniel.
2006
ISBN 9780749445577

10 clowns don't make a circus-and 249 other critical management success strategies

2025-04-24T11:18:33Z

Schragis, Steven
2006
ISBN 9781593375553

Customer service delivery : research and best practice / Lawrence Fogli , editor

2025-04-24T11:18:33Z

Fogli , Lawrence
2006
ISBN 9780787976200

Customer service for dummies

2025-04-24T11:18:33Z

Leland, Karen
2006
Perpustakaan Kuala Lumpur
ISBN 9780471768692

Employee management and customer service in the retail industry

2025-04-24T11:18:33Z

Heil, Gary Thomas , Chris
2006
Perpustakaan Kuala Lumpur
ISBN 9780471723240

Customer service training

2025-04-24T11:18:33Z

Kamin, Maxine
2006
Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780750663632

Customer service training

2025-04-24T11:18:33Z

Kamin, Maxine
2006
Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780750663632

Services marketing management

2025-04-24T11:18:33Z

Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 9780750666749

10 clowns don't make a circus-and 249 other critical management success strategies

2025-04-24T11:18:33Z

Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781593375553

Servise is front stage : Positioning services for value advantage

2025-04-24T11:18:33Z

Teboul, James
2006
ISBN 9780230006607

Measuring customer service effectiveness

2025-04-24T11:18:33Z

2005
Perpustakaan Kuala Lumpur
ISBN 9780566085383

When customers talk

2025-04-24T11:18:33Z

Gross , Scoot T.
2005
ISBN 9780793195190

Fasten your seatbelt : the passenger is flying the plane

2025-04-24T11:18:33Z

Taneja, Nawal K.
2005
ISBN 9780754645283

Dimensional selling

2025-04-24T11:18:33Z

Buzzotta, Victor R. Lefton, Robert Eugene, 1931-
2005
ISBN 9780071447331

When customers talk

2025-04-24T11:18:33Z

Gross , Scoot T.
2005
ISBN 9780793195190

When customers talk : turn what they tell you into sales

2025-04-24T11:18:33Z

Gross , Scoot T.
2005
ISBN 9780793195190

Key account management in financial services

2025-04-24T11:18:33Z

Cheverton, Peter
2005
ISBN 9780749441876

When customers talk

2025-04-24T11:18:33Z

Gross , Scoot T.
2005
Perpustakaan Jabatan
ISBN 9780793195190

Key account management in financial services

2025-04-24T11:18:33Z

Cheverton, Peter
2005
Perpustakaan Kuala Lumpur
ISBN 9780749441876

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation

2025-04-24T11:18:33Z

Bacal, Robert
2005
ISBN 9780071444538

What customers want : using outcome-driven innovation to create breakthrough products and services

2025-04-24T11:18:33Z

Ulwick, Anthony W.
2005
Perpustakaan Kuala Lumpur
ISBN 9780071408677

Customer service training 101: quick and easy techniques that get great results

2025-04-24T11:18:33Z

Evenson, Renee, 1951-
2005
ISBN 9780814472903

Creating the customer-driven library : building on the bookstore model

2025-04-24T11:18:33Z

Woodward, Jeannette A.
2005
ISBN 9780838908884

The customer service activity book : 50 activities for inspiring exceptional service

2025-04-24T11:18:33Z

Doane, Darryl S. Sloat, Rose D.
2005
Perpustakaan Kuala Lumpur
ISBN 9780814472590

Integrity service: treat your customers right-watch your business grow

2025-04-24T11:18:33Z

Willingham, Ron
2005
ISBN 9780743270274

The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation

2025-04-24T11:18:33Z

Flusss, Donna
2005
ISBN 9780814472569

What customers want : using outcome-driven innovation to create breakthrough products and services

2025-04-24T11:18:33Z

Ulwick, Anthony W.
2005
ISBN 9780071408677

The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

2025-04-24T11:18:33Z

Flusss, Donna
2005
ISBN 9780814472569

The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

2025-04-24T11:18:33Z

Flusss, Donna
2005
Perpustakaan Jabatan
ISBN 9780814472569

The financial services marketing handbook : tactics and techniques that produce result

2025-04-24T11:18:33Z

ehrlich, Evelyn
2004
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781576601563

Higher profits through customer lock-in

2025-04-24T11:18:33Z

Buschken, Joachim
2004
ISBN 9780324202656

Higher profits through customer lock-in

2025-04-24T11:18:33Z

Buschken, Joachim
2004
ISBN 9780324202656

Higher profits through customer lock-in

2025-04-24T11:18:33Z

Buschken, Joachim
2004
ISBN 9780324202656

Service strategy: management moves for customer results

2025-04-24T11:18:33Z

Horovitz, Jacques
2004
ISBN 9780273675839

A world of ways to say "i do" : wedding vows, poem, and customs from different traditions and cultures

2025-04-24T11:18:33Z

Benshea, Noah BenShea, Jordan
2004
Perpustakaan Kuala Lumpur
ISBN 9780071422956

Branded customer service : the new competitive edge

2025-04-24T11:18:33Z

Barlow, Janelle, 1943- Stewart, Paul, 1966
2004
ISBN 9781576752982

The relationship edge in business : Connecting with customers and colleagues when it counts

2025-04-24T11:18:33Z

Acuff, Jerry
2004
ISBN 9780471477129

HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operations

2025-04-24T11:18:33Z

Zitello, Tammy Williams, Deborah Weber, Paul
2004
Perpustakaan Kuala Lumpur
ISBN 9780130352095

When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

2025-04-24T11:18:33Z

Yokoyama, John
2004
ISBN 9781401300616

The world of customer service Book - (CD - ROM)

2025-04-24T11:18:33Z

Odgers, Pattie
2004
Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9780538726689

Memikat hati pelanggan

2025-04-24T11:18:33Z

Rozaila Latif
2004
ISBN 9789831971239

Successful service operations management

2025-04-24T11:18:33Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Perpustakaan Kuala Lumpur

Beans : four principles for running a business in good times or bad : a business fable taken from real life

2025-04-24T11:18:33Z

Yerkes, Leslie A. Yerkes Decker, Charles
2003
ISBN 9780787967642

Customer service : A practical approach

2025-04-24T11:18:33Z

Harris, Elaine K.
2003
ISBN 9780130978530

Services marketing

2025-04-24T11:18:33Z

Zeithaml, Valarie A. Bitner, Mary Jo
2003
Perpustakaan Kuala Lumpur
ISBN 9780071199148

The innvator's solution : creating and sustaining successful growth

2025-04-24T11:18:33Z

Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 9781578518524

The innovator's solutian: creating and sustaining successfull groety

2025-04-24T11:18:33Z

Christensen, Clayton M.
2003
ISBN 9781578518524

Value-based marketing for bottom-line success

2025-04-24T11:18:33Z

De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 9780071396561

Managing and motivating contact center employees

2025-04-24T11:18:33Z

Carlaw, Malcolm ... (et al.).
2003
Perpustakaan Kuala Lumpur
ISBN 9780071388887

Successful service operations management

2025-04-24T11:18:33Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Perpustakaan Kuala Lumpur
ISBN 9780324135565

The enemy within: Actions that self-destruct companies, customer service & jobs

2025-04-24T11:18:33Z

Buchanan, Richard W.
2003
ISBN 9789831364864

Managing and Motivating Content Center Employees

2025-04-24T11:18:33Z

Carlow, Malcolm
2003
ISBN 9780071388887

Managing Services : Using Technology to Create Value

2025-04-24T11:18:33Z

Davis , Mark M.
2003
Perpustakaan Kuala Lumpur

Unleashing excellence : the complete guide to ultimate customer service

2025-04-24T11:18:33Z

Snow, Dennis
2003
ISBN 9781932021066

Successful Services Operations Management

2025-04-24T11:18:33Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 9780324135565

Successful service operations management

2025-04-24T11:18:33Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 9780324135565

Successful service operations management

2025-04-24T11:18:33Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003

The innovator's dilemma

2025-04-24T11:18:33Z

Christensen , Clyton M.
2002
ISBN 9780060521998

The innovator's dilemma

2025-04-24T11:18:33Z

Christensen , Clyton M.
2002
ISBN 9780060521998

When customers think we dont care : ending action that self-destruct companies, customers service and jobs

2025-04-24T11:18:33Z

Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 9780074709306

Total access

2025-04-24T11:18:33Z

McKenna, Regis
2002
ISBN 9781578512447

Built for use

2025-04-24T11:18:33Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

Built for use : driving profitability through the user experince

2025-04-24T11:18:33Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

When customers think we don't care

2025-04-24T11:18:33Z

Buchanan, Richard W.
2002
Perpustakaan Kuala Lumpur
ISBN 9780074709306

Customer service serve US America

2025-04-24T11:18:33Z

Eggland, Steven Britten, Michael
2002
Perpustakaan Kuala Lumpur
ISBN 9780135275085

Total access

2025-04-24T11:18:33Z

McKenna, Regis
2002
ISBN 9781578512447

50 powerful ideas

2025-04-24T11:18:33Z

Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 9781564145994

The ten demandments

2025-04-24T11:18:33Z

Mooney, P. Kelly
2002
ISBN 9780071387392

Innovation in the service economy

2025-04-24T11:18:33Z

Gallouj, Faiz
2002
ISBN 9781840646702

Breakaway

2025-04-24T11:18:33Z

Fred, Charles L.
2002
ISBN 9780787961640

Buiding great customer experiences

2025-04-24T11:18:33Z

Shaw, Colin Ivens, John
2002
ISBN 9780333990131

How to kiss and keep your customers and kick the competition

2025-04-24T11:18:33Z

Malouf, Doug
2002
ISBN 9781865089577

The complete guide to customer support

2025-04-24T11:18:33Z

Fleisher, Joe and Read Brendan
2002
ISBN 9781578200979

Up Your Service ! Insights : true Stories of Winners & Losers in the Quest for Superior Service

2025-04-24T11:18:33Z

KAufman, Ron
2002
ISBN 9789810459390

101 ways to really satisfy your customers

2025-04-24T11:18:33Z

Griffiths, Andrew
2002
ISBN 9781865087443

Customer once client forever : 12 tools for building lifetime business relationships

2025-04-24T11:18:33Z

Buckingham, Richard
2001
ISBN 9780938721826

Seven power strategies for building customer loyalty

2025-04-24T11:18:33Z

Timm, Paul R.
2001
Perpustakaan Kuala Lumpur
ISBN 9780814405697

Tips & tactics for serving customers on the internet

2025-04-24T11:18:33Z

Cleaver, Joanne Y.
2001
Perpustakaan Kuala Lumpur
ISBN 9781582300160

Pengurusan khidmat pelanggan : petua & teknik

2025-04-24T11:18:33Z

Rahmat Ismail
2001
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9789676111425

Making it personal

2025-04-24T11:18:33Z

Kasanoff, Bruce
2001
Perpustakaan Kuala Lumpur
ISBN 9780738205366

Positively outrageous service : how to delight and astound your customers and win them for life

2025-04-24T11:18:33Z

Gross, T. Scott.
2001
Perpustakaan Kuala Lumpur
ISBN 9780446394680

Customer eguity : building and managing relationships as valuable assets

2025-04-24T11:18:33Z

Blattberg, Robert C. Getz, Gary Thomas, Jacquelyn S.
2001
Perpustakaan Kuala Lumpur
ISBN 9780875847641

Customer equity

2025-04-24T11:18:33Z

Blattberg, Robert C. Getz, Gary
2001
Perpustakaan Kuala Lumpur
ISBN 9780875847641

E-service

2025-04-24T11:18:33Z

Zemke, Ron Connellan, Tom
2001
Perpustakaan Kuala Lumpur
ISBN 9780814406069

Customer winback

2025-04-24T11:18:33Z

Griffin, Jill Lowenstein, Michael W.
2001
Perpustakaan Kuala Lumpur
ISBN 9780787946678

Customers relationship management : creating competitive advantage through win-win ralationship strategies

2025-04-24T11:18:33Z

Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 9780071206785

Be our guest : perfecting the art of customer service

2025-04-24T11:18:33Z

Eisner, Michael D.
2001
ISBN 9780786853076

Delivering satisfaction and service quality : a customer-based approach for libraries

2025-04-24T11:18:33Z

Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 9780838907894

Batteries included! : creating legendary service

2025-04-24T11:18:33Z

Barlow, Nigel May
2000
Perpustakaan Kuala Lumpur
ISBN 9780712680639

The process-centered enterprise: The Power of commitments

2025-04-24T11:18:33Z

Pall, Gabriel R.
2000
ISBN 9781574442397

Key customers: How to manage them profitably

2025-04-24T11:18:33Z

McDonald, Malcolm Rogers, Beth Woodburn, Diana
2000
Perpustakaan Kuala Lumpur
ISBN 9780750646154

Customer service games for training

2025-04-24T11:18:33Z

Roberts-Phelps, Graham
2000
ISBN 9780566082054

1,001 ways to keep customers coming back

2025-04-24T11:18:33Z

Greiner, Donna Kinni, Theodore B,
1999
ISBN 9780761520290

Delivering customers service : how to win a competitive edge through managing customer relationships successfully

2025-04-24T11:18:33Z

Payne, Shelia
1999
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa
ISBN 9780717297405

The experience economy

2025-04-24T11:18:33Z

Pine II, B. Joseph Gilmore, James H
1999
ISBN 9780875848198

Profitable customers

2025-04-24T11:18:33Z

Wilson, Charles
1999
ISBN 9788175540958

Knocks your socks off selling

2025-04-24T11:18:33Z

Gitomer, Jeffrey H. Zemke, Ron
1999
Perpustakaan Kuala Lumpur
ISBN 9780814470305

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

2025-04-24T11:18:33Z

Carlaw, Peggy. Deming, Vasudha Kathleen.
1999
Perpustakaan Kuala Lumpur
ISBN 9780070779747

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar

2025-04-24T11:18:33Z

Tschohl, John
1999
Perpustakaan Kuala Lumpur Perpustakaan Jabatan
ISBN 9789837204034

Best practices in customer service

2025-04-24T11:18:33Z

1998
ISBN 9780814470282

The customer challenge : the inside story of a remarkable transformation in customer service

2025-04-24T11:18:33Z

Johnson, Tom Jakeman, Mark
1997
ISBN 9780273626336

Auditing your customer service : the foundation for success

2025-04-24T11:18:33Z

Leppard, John Molyneux, Liz
1994
ISBN 9780415097321

Delivering quality service : balancing customer perceptions and expectations

2025-04-24T11:18:33Z

Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.
1990
ISBN 9780029357019

How to turn customer service into customer sales

2025-04-24T11:18:33Z

Katz, Bernard.
1988 1987
ISBN 9780844231709

Customer service

2025-04-24T11:18:33Z

Peel, Malcolm
1987
Perpustakaan Kuala Lumpur
ISBN 9781850913047

Unleashing excellence : the complete guide to ultimate customer service

2025-04-24T11:18:33Z

Snow, Dennis
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781932021066

E-service : 24 ways to keep your customers when the competition is just a click away

2025-04-24T11:18:33Z

Customer Service Reinvented : Language Of The Soul / Datin Wira Dr. Hjh. Siti Hawa Mohd

2025-04-24T11:18:33Z

Siti Hawa Mohd., Datin Wira, Dr.-
Perpustakaan Kuala Lumpur
ISBN 9789671869901

Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021

2025-04-24T11:18:33Z

Perpustakaan Kuala Lumpur

Oracle

2025-04-24T11:18:33Z

Electronic / Digital Magazine
Pdf Documents
http://kllibrary.dbkl.gov.my/client/en_US/search/asset/702702

Bersama Kuala Lumpur ke arah kecemerlangan

2025-04-24T11:18:33Z

Shamsuhaimie
Berita Bandaraya : Bil.12 Disember 2005
Pdf Documents
http://kllibrary.dbkl.gov.my/client/en_US/search/asset/41174117

Search Results for Customer services

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