Search Results for Customer services - Narrowed by: Open shelfSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservices$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOPENSHELF$002509Open$002bshelf$0026ps$003d300?dt=list2025-12-13T00:39:44ZThe customer services workbookent://SD_ILS/0/SD_ILS:555252025-12-13T00:39:44Z2025-12-13T00:39:44ZLake, Neville Itickey, Kristen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>The new financial services agenda : rethinking business models and creating engaging customer experiences in financial servicesent://SD_ILS/0/SD_ILS:2532392025-12-13T00:39:44Z2025-12-13T00:39:44ZPeverell, Roger<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781907794490<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572025-12-13T00:39:44Z2025-12-13T00:39:44ZWirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>New routes to library success : 100+ ideas from outside the stacksent://SD_ILS/0/SD_ILS:2317362025-12-13T00:39:44Z2025-12-13T00:39:44ZDoucett, Elisabeth, author.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913130<br/>TEKNIK PUKAU PELANGGAN : DAPATKAN PELANGGAN DI facebook TANPA PERLU BERSUSAH PAYAHent://SD_ILS/0/SD_ILS:2880042025-12-13T00:39:44Z2025-12-13T00:39:44ZFaris Azzaki, 1990- author. Amir Faisal, author. Mohamad Ezrin Shah, editor.<br/>2014<br/>Pustaka KL @ Keramat<br/>ISBN 9789671186671<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102025-12-13T00:39:44Z2025-12-13T00:39:44ZToister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502025-12-13T00:39:44Z2025-12-13T00:39:44ZMontague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642025-12-13T00:39:44Z2025-12-13T00:39:44ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2135002025-12-13T00:39:44Z2025-12-13T00:39:44ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Islamic beliefs and practicesent://SD_ILS/0/SD_ILS:1340242025-12-13T00:39:44Z2025-12-13T00:39:44ZStefon, Matt In association with Britannica Educational Publishing, Rosen Educational Services<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781615300174<br/>10 steps to successful customer serviceent://SD_ILS/0/SD_ILS:2013212025-12-13T00:39:44Z2025-12-13T00:39:44ZKamin, Maxine.<br/>Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781562865900<br/>Effective customer careent://SD_ILS/0/SD_ILS:1623502025-12-13T00:39:44Z2025-12-13T00:39:44ZWellington, Patricia.<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9780749459970<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-12-13T00:39:44Z2025-12-13T00:39:44ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Customer service in an instant : 60 ways to win customers and keep them coming backent://SD_ILS/0/SD_ILS:2168852025-12-13T00:39:44Z2025-12-13T00:39:44ZBailey, Keith, 1945- Customer relations<br/>2010<br/>Perpustakaan Jabatan<br/>ISBN 9789833831494<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-12-13T00:39:44Z2025-12-13T00:39:44ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732025-12-13T00:39:44Z2025-12-13T00:39:44ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>Selling luxury : connect with affluent customers, create unique experiences through impeccable service and close the saleent://SD_ILS/0/SD_ILS:1329752025-12-13T00:39:44Z2025-12-13T00:39:44ZLent, Robin Tour, Genevieve<br/>2009<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470457993<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232025-12-13T00:39:44Z2025-12-13T00:39:44ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>The ownership quotient : Putting the service profit chain to work for unbeatable competitive advantageent://SD_ILS/0/SD_ILS:1069362025-12-13T00:39:44Z2025-12-13T00:39:44ZHeskett, James L.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781422110232<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125582025-12-13T00:39:44Z2025-12-13T00:39:44ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Jabatan<br/>ISBN 9781576755822<br/>A complaint is a gift : Recovering customer loyalty when things go wrongent://SD_ILS/0/SD_ILS:1125612025-12-13T00:39:44Z2025-12-13T00:39:44ZBarlow, Janelle, 1943- Molle<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781576755822<br/>Program rakan mudaent://SD_ILS/0/SD_ILS:900422025-12-13T00:39:44Z2025-12-13T00:39:44ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249930<br/>Program latihan khidmat negaraent://SD_ILS/0/SD_ILS:900432025-12-13T00:39:44Z2025-12-13T00:39:44ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249947<br/>Hala tuju remajaent://SD_ILS/0/SD_ILS:900442025-12-13T00:39:44Z2025-12-13T00:39:44ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249954<br/>Modal insan remajaent://SD_ILS/0/SD_ILS:900452025-12-13T00:39:44Z2025-12-13T00:39:44ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249961<br/>Penglahiran remaja wawasanent://SD_ILS/0/SD_ILS:900462025-12-13T00:39:44Z2025-12-13T00:39:44ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249978<br/>Remaja dan rekreasient://SD_ILS/0/SD_ILS:900472025-12-13T00:39:44Z2025-12-13T00:39:44ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249985<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432025-12-13T00:39:44Z2025-12-13T00:39:44ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>Living supply chains: how to mobilize the enterprise around delivering what your customers wantent://SD_ILS/0/SD_ILS:771452025-12-13T00:39:44Z2025-12-13T00:39:44ZGattorna, John<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273706144<br/>Amaze your customer! : creative tips on winning and keeping your customersent://SD_ILS/0/SD_ILS:815552025-12-13T00:39:44Z2025-12-13T00:39:44ZZanetti, Daniel.<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780749445577<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742025-12-13T00:39:44Z2025-12-13T00:39:44ZKamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382025-12-13T00:39:44Z2025-12-13T00:39:44ZLeland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742025-12-13T00:39:44Z2025-12-13T00:39:44ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846732025-12-13T00:39:44Z2025-12-13T00:39:44ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732025-12-13T00:39:44Z2025-12-13T00:39:44ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>When customers talkent://SD_ILS/0/SD_ILS:802302025-12-13T00:39:44Z2025-12-13T00:39:44ZGross , Scoot T.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780793195190<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542025-12-13T00:39:44Z2025-12-13T00:39:44ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:817572025-12-13T00:39:44Z2025-12-13T00:39:44ZUlwick, Anthony W.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071408677<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:732212025-12-13T00:39:44Z2025-12-13T00:39:44ZFlusss, Donna<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814472569<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492025-12-13T00:39:44Z2025-12-13T00:39:44Zehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>A world of ways to say "i do" : wedding vows, poem, and customs from different traditions and culturesent://SD_ILS/0/SD_ILS:781812025-12-13T00:39:44Z2025-12-13T00:39:44ZBenshea, Noah BenShea, Jordan<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071422956<br/>HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operationsent://SD_ILS/0/SD_ILS:443502025-12-13T00:39:44Z2025-12-13T00:39:44ZZitello, Tammy Williams, Deborah Weber, Paul<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780130352095<br/>The world of customer service Book - (CD - ROM)ent://SD_ILS/0/SD_ILS:497032025-12-13T00:39:44Z2025-12-13T00:39:44ZOdgers, Pattie<br/>2004<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780538726689<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:553332025-12-13T00:39:44Z2025-12-13T00:39:44ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662025-12-13T00:39:44Z2025-12-13T00:39:44ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>Managing and motivating contact center employeesent://SD_ILS/0/SD_ILS:207332025-12-13T00:39:44Z2025-12-13T00:39:44ZCarlaw, Malcolm ... (et al.).<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071388887<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182025-12-13T00:39:44Z2025-12-13T00:39:44ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632025-12-13T00:39:44Z2025-12-13T00:39:44ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742025-12-13T00:39:44Z2025-12-13T00:39:44ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Pengurusan khidmat pelanggan : petua & teknikent://SD_ILS/0/SD_ILS:46242025-12-13T00:39:44Z2025-12-13T00:39:44ZRahmat Ismail<br/>2001<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789676111425<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-12-13T00:39:44Z2025-12-13T00:39:44ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002025-12-13T00:39:44Z2025-12-13T00:39:44ZTschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:541392025-12-13T00:39:44Z2025-12-13T00:39:44ZSnow, Dennis<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781932021066<br/>