Search Results for Customer services - ManagementSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservices$002b-$002bManagement$0026ps$003d300?dt=list2026-01-27T05:08:11ZLean library management : eleven strategies for reducing costs and improving customer servicesent://SD_ILS/0/SD_ILS:1616112026-01-27T05:08:11Z2026-01-27T05:08:11ZHuber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781555707323<br/>Driven to delight : delivering world-class customer experience the Mercedes-Benz wayent://SD_ILS/0/SD_ILS:2373372026-01-27T05:08:11Z2026-01-27T05:08:11ZMichelli, Joseph A.<br/>2016<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789814660594<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942026-01-27T05:08:11Z2026-01-27T05:08:11ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052026-01-27T05:08:11Z2026-01-27T05:08:11ZVanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>Value proposition design : how to create products and services customers wantent://SD_ILS/0/SD_ILS:2510332026-01-27T05:08:11Z2026-01-27T05:08:11ZOsterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118968055<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642026-01-27T05:08:11Z2026-01-27T05:08:11ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652026-01-27T05:08:11Z2026-01-27T05:08:11ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>The customer rules : the 39 essential rules for delivering sensational serviceent://SD_ILS/0/SD_ILS:2112852026-01-27T05:08:11Z2026-01-27T05:08:11ZCockerell, Lee, author.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780770435608<br/>The everything guide to starting an online business : the latest strategies and advice on how to start a profitable Internet businessent://SD_ILS/0/SD_ILS:2112922026-01-27T05:08:11Z2026-01-27T05:08:11ZCraig, Randall<br/>Whether it is a full-time online consulting business or just selling your crafts on the side, starting an Internet enterprise is a very appealing prospect to a budding entrepreneur. This guide takes you from developing an idea to sharing it with the world, whether you just want to make some extra cash or a steady income stream.<br/>2013<br/>ISBN 9781440555305<br/>The business solution to poverty : designing products and services for three billion new customersent://SD_ILS/0/SD_ILS:2113652026-01-27T05:08:11Z2026-01-27T05:08:11ZPolak, Paul. Warwick, Mal<br/>2013<br/>ISBN 9781609940775<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502026-01-27T05:08:11Z2026-01-27T05:08:11ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>No thanks, I'm just looking : sales techniques for turning shoppers into buyersent://SD_ILS/0/SD_ILS:1791342026-01-27T05:08:11Z2026-01-27T05:08:11ZFriedman, Harry J.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118153406<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562026-01-27T05:08:11Z2026-01-27T05:08:11ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852026-01-27T05:08:11Z2026-01-27T05:08:11ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362026-01-27T05:08:11Z2026-01-27T05:08:11ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Customer service management training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:1755232026-01-27T05:08:11Z2026-01-27T05:08:11ZEvenson, Renee, 1951-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814417157<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:1759492026-01-27T05:08:11Z2026-01-27T05:08:11ZCheverton, Peter.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749463519<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642026-01-27T05:08:11Z2026-01-27T05:08:11ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2109952026-01-27T05:08:11Z2026-01-27T05:08:11ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2135002026-01-27T05:08:11Z2026-01-27T05:08:11ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662026-01-27T05:08:11Z2026-01-27T05:08:11ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or serviceent://SD_ILS/0/SD_ILS:1858932026-01-27T05:08:11Z2026-01-27T05:08:11ZBrooks, Jeb Brooks, William T., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071745048<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812026-01-27T05:08:11Z2026-01-27T05:08:11ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Defusing the angry patron : a how-to-do-it manual for librariansent://SD_ILS/0/SD_ILS:2162282026-01-27T05:08:11Z2026-01-27T05:08:11ZRubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN 9781555707316<br/>The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer serviceent://SD_ILS/0/SD_ILS:1327632026-01-27T05:08:11Z2026-01-27T05:08:11ZRickenbacher, Colleen A. Scannell, Edward E.<br/>2010<br/>ISBN 9780071745093<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602026-01-27T05:08:11Z2026-01-27T05:08:11ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712026-01-27T05:08:11Z2026-01-27T05:08:11ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Empowered : unleash your employees, energize your customers, transform your businessent://SD_ILS/0/SD_ILS:1481622026-01-27T05:08:11Z2026-01-27T05:08:11ZBernoff, Josh. Schadler, Ted.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422155639<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712026-01-27T05:08:11Z2026-01-27T05:08:11ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732026-01-27T05:08:11Z2026-01-27T05:08:11ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232026-01-27T05:08:11Z2026-01-27T05:08:11ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132026-01-27T05:08:11Z2026-01-27T05:08:11ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1028692026-01-27T05:08:11Z2026-01-27T05:08:11ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Do the right thing : How dedicated employees create loyal customerd and large profitsent://SD_ILS/0/SD_ILS:1041262026-01-27T05:08:11Z2026-01-27T05:08:11ZParker, James F. (James Francis) 1947-<br/>2008<br/>ISBN 9780132343343<br/>Building a customer service culture : the seven service elements of customer successent://SD_ILS/0/SD_ILS:1151162026-01-27T05:08:11Z2026-01-27T05:08:11ZMatinez, Mario. 1967-<br/>2008<br/>ISBN 9781593119362<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1159832026-01-27T05:08:11Z2026-01-27T05:08:11ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>Salesforce.com for dummiesent://SD_ILS/0/SD_ILS:1239222026-01-27T05:08:11Z2026-01-27T05:08:11ZWong, Tom Kao, Liz<br/>2008<br/>ISBN 9780470318126<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122352026-01-27T05:08:11Z2026-01-27T05:08:11ZPrice, Bill David Jaffe<br/>2008<br/>ISBN 9780470189085<br/>The best service is no service : How to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1122462026-01-27T05:08:11Z2026-01-27T05:08:11ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470189085<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572026-01-27T05:08:11Z2026-01-27T05:08:11ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:878632026-01-27T05:08:11Z2026-01-27T05:08:11ZLovelock, Christopher Wirtz, Jochen<br/>2007<br/>Perpustakaan Jabatan<br/>ISBN 9780132056762<br/>50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !ent://SD_ILS/0/SD_ILS:738432026-01-27T05:08:11Z2026-01-27T05:08:11ZTimm , Paul R. Timm, Paul R. 50 ways to win new customers.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9789833246724<br/>Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referredent://SD_ILS/0/SD_ILS:771262026-01-27T05:08:11Z2026-01-27T05:08:11ZHeppell, Michael.<br/>2006<br/>ISBN 9780273707929<br/>The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competitionent://SD_ILS/0/SD_ILS:791292026-01-27T05:08:11Z2026-01-27T05:08:11ZRanadive, Vivek.<br/>2006<br/>ISBN 9780071450140<br/>Chief customer officer : getting past lip service to passionate actionent://SD_ILS/0/SD_ILS:791332026-01-27T05:08:11Z2026-01-27T05:08:11ZBliss, Jeanne<br/>2006<br/>ISBN 9780787980948<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:841502026-01-27T05:08:11Z2026-01-27T05:08:11ZSchragis, Steven<br/>2006<br/>ISBN 9781593375553<br/>Customer service delivery : research and best practice / Lawrence Fogli , editorent://SD_ILS/0/SD_ILS:844892026-01-27T05:08:11Z2026-01-27T05:08:11ZFogli , Lawrence<br/>2006<br/>ISBN 9780787976200<br/>Employee management and customer service in the retail industryent://SD_ILS/0/SD_ILS:846062026-01-27T05:08:11Z2026-01-27T05:08:11ZHeil, Gary Thomas , Chris<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471723240<br/>Services marketing managementent://SD_ILS/0/SD_ILS:850932026-01-27T05:08:11Z2026-01-27T05:08:11ZMudie, Peter Pirrie , Angela<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780750666749<br/>10 clowns don't make a circus-and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:851732026-01-27T05:08:11Z2026-01-27T05:08:11ZSchragis, Steven Frishman, Rick<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781593375553<br/>Servise is front stage : Positioning services for value advantageent://SD_ILS/0/SD_ILS:1239292026-01-27T05:08:11Z2026-01-27T05:08:11ZTeboul, James<br/>2006<br/>ISBN 9780230006607<br/>Measuring customer service effectivenessent://SD_ILS/0/SD_ILS:583112026-01-27T05:08:11Z2026-01-27T05:08:11Z2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780566085383<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:788082026-01-27T05:08:11Z2026-01-27T05:08:11ZCheverton, Peter<br/>2005<br/>ISBN 9780749441876<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542026-01-27T05:08:11Z2026-01-27T05:08:11ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:817572026-01-27T05:08:11Z2026-01-27T05:08:11ZUlwick, Anthony W.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071408677<br/>The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:703282026-01-27T05:08:11Z2026-01-27T05:08:11ZFlusss, Donna<br/>2005<br/>ISBN 9780814472569<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:729452026-01-27T05:08:11Z2026-01-27T05:08:11ZUlwick, Anthony W.<br/>2005<br/>ISBN 9780071408677<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:730242026-01-27T05:08:11Z2026-01-27T05:08:11ZFlusss, Donna<br/>2005<br/>ISBN 9780814472569<br/>The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operationent://SD_ILS/0/SD_ILS:732212026-01-27T05:08:11Z2026-01-27T05:08:11ZFlusss, Donna<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814472569<br/>Service strategy: management moves for customer resultsent://SD_ILS/0/SD_ILS:771242026-01-27T05:08:11Z2026-01-27T05:08:11ZHorovitz, Jacques<br/>2004<br/>ISBN 9780273675839<br/>HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operationsent://SD_ILS/0/SD_ILS:443502026-01-27T05:08:11Z2026-01-27T05:08:11ZZitello, Tammy Williams, Deborah Weber, Paul<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780130352095<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:553332026-01-27T05:08:11Z2026-01-27T05:08:11ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>Beans : four principles for running a business in good times or bad : a business fable taken from real lifeent://SD_ILS/0/SD_ILS:322692026-01-27T05:08:11Z2026-01-27T05:08:11ZYerkes, Leslie A. Yerkes Decker, Charles<br/>2003<br/>ISBN 9780787967642<br/>The innvator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:957662026-01-27T05:08:11Z2026-01-27T05:08:11ZChristensen, Clayton M. Raynor, Michael E.<br/>2003<br/>Perpustakaan Jabatan<br/>ISBN 9781578518524<br/>The innovator's solutian: creating and sustaining successfull groetyent://SD_ILS/0/SD_ILS:966872026-01-27T05:08:11Z2026-01-27T05:08:11ZChristensen, Clayton M.<br/>2003<br/>ISBN 9781578518524<br/>Value-based marketing for bottom-line successent://SD_ILS/0/SD_ILS:207322026-01-27T05:08:11Z2026-01-27T05:08:11ZDe Bonis, J. Nicholas Balinski, Eric Allen, Phil<br/>2003<br/>ISBN 9780071396561<br/>Managing and motivating contact center employeesent://SD_ILS/0/SD_ILS:207332026-01-27T05:08:11Z2026-01-27T05:08:11ZCarlaw, Malcolm ... (et al.).<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071388887<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:210192026-01-27T05:08:11Z2026-01-27T05:08:11ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780324135565<br/>Managing and Motivating Content Center Employeesent://SD_ILS/0/SD_ILS:258542026-01-27T05:08:11Z2026-01-27T05:08:11ZCarlow, Malcolm<br/>2003<br/>ISBN 9780071388887<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442026-01-27T05:08:11Z2026-01-27T05:08:11ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>Successful Services Operations Managementent://SD_ILS/0/SD_ILS:1495762026-01-27T05:08:11Z2026-01-27T05:08:11ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>ISBN 9780324135565<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:1500102026-01-27T05:08:11Z2026-01-27T05:08:11ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>ISBN 9780324135565<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:1500662026-01-27T05:08:11Z2026-01-27T05:08:11ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593382026-01-27T05:08:11Z2026-01-27T05:08:11ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>The innovator's dilemmaent://SD_ILS/0/SD_ILS:593532026-01-27T05:08:11Z2026-01-27T05:08:11ZChristensen , Clyton M.<br/>2002<br/>ISBN 9780060521998<br/>Built for useent://SD_ILS/0/SD_ILS:84182026-01-27T05:08:11Z2026-01-27T05:08:11ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572026-01-27T05:08:11Z2026-01-27T05:08:11ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632026-01-27T05:08:11Z2026-01-27T05:08:11ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>Breakawayent://SD_ILS/0/SD_ILS:171342026-01-27T05:08:11Z2026-01-27T05:08:11ZFred, Charles L.<br/>2002<br/>ISBN 9780787961640<br/>The complete guide to customer supportent://SD_ILS/0/SD_ILS:232142026-01-27T05:08:11Z2026-01-27T05:08:11ZFleisher, Joe and Read Brendan<br/>2002<br/>ISBN 9781578200979<br/>Customers relationship management : creating competitive advantage through win-win ralationship strategiesent://SD_ILS/0/SD_ILS:305862026-01-27T05:08:11Z2026-01-27T05:08:11ZStorhacla, Kaj Lehtinen, Jarmo R.<br/>2001<br/>ISBN 9780071206785<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922026-01-27T05:08:11Z2026-01-27T05:08:11ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>The process-centered enterprise: The Power of commitmentsent://SD_ILS/0/SD_ILS:232042026-01-27T05:08:11Z2026-01-27T05:08:11ZPall, Gabriel R.<br/>2000<br/>ISBN 9781574442397<br/>Customer service games for trainingent://SD_ILS/0/SD_ILS:300092026-01-27T05:08:11Z2026-01-27T05:08:11ZRoberts-Phelps, Graham<br/>2000<br/>ISBN 9780566082054<br/>The experience economyent://SD_ILS/0/SD_ILS:156932026-01-27T05:08:11Z2026-01-27T05:08:11ZPine II, B. Joseph Gilmore, James H<br/>1999<br/>ISBN 9780875848198<br/>The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customersent://SD_ILS/0/SD_ILS:1776912026-01-27T05:08:11Z2026-01-27T05:08:11ZCarlaw, Peggy. Deming, Vasudha Kathleen.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780070779747<br/>Customer serviceent://SD_ILS/0/SD_ILS:1846682026-01-27T05:08:11Z2026-01-27T05:08:11ZPeel, Malcolm<br/>1987<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781850913047<br/>Oracleent://SD_ASSET/0/7022026-01-27T05:08:11Z2026-01-27T05:08:11ZElectronic / Digital Magazine<br/>Pdf Documents<br/><a href="http://kllibrary.dbkl.gov.my/client/en_US/search/asset/702">http://kllibrary.dbkl.gov.my/client/en_US/search/asset/702</a>702<br/>Bersama Kuala Lumpur ke arah kecemerlanganent://SD_ASSET/0/41172026-01-27T05:08:11Z2026-01-27T05:08:11ZShamsuhaimie<br/>Berita Bandaraya : Bil.12 Disember 2005<br/>Pdf Documents<br/><a href="http://kllibrary.dbkl.gov.my/client/en_US/search/asset/4117">http://kllibrary.dbkl.gov.my/client/en_US/search/asset/4117</a>4117<br/>