Search Results for Customer services - Management - Narrowed by: Books

Lean library management : eleven strategies for reducing costs and improving customer services

2026-03-29T16:50:07Z

Huber, John J., 1958-
2011
Perpustakaan Kuala Lumpur
ISBN 9781555707323

Driven to delight : delivering world-class customer experience the Mercedes-Benz way

2026-03-29T16:50:07Z

Michelli, Joseph A.
2016
Perpustakaan Lembah Pantai
ISBN 9789814660594

Living innovation : competing in the 21st century access economy

2026-03-29T16:50:07Z

Mathe, Hervé
2016 2015
Perpustakaan Kuala Lumpur
ISBN 9789814719575

Leading libraries : how to create a service culture

2026-03-29T16:50:07Z

VanDuinkerken, Wyoma Customer relations.
2015
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9780838913123

Value proposition design : how to create products and services customers want

2026-03-29T16:50:07Z

Osterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan
2014
Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118968055

The customer service solution : managing emotions, trust, and control to win your customer's business

2026-03-29T16:50:07Z

Dasu, Sriram Chase, Richard B.
2013
Perpustakaan Kuala Lumpur
ISBN 9780071809931

Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary

2026-03-29T16:50:07Z

Curtin, Steve
2013
Perpustakaan Kuala Lumpur
ISBN 9780814432808

The customer rules : the 39 essential rules for delivering sensational service

2026-03-29T16:50:07Z

Cockerell, Lee, author.
2013
Perpustakaan Kuala Lumpur
ISBN 9780770435608

The everything guide to starting an online business : the latest strategies and advice on how to start a profitable Internet business

2026-03-29T16:50:07Z

Craig, Randall
Whether it is a full-time online consulting business or just selling your crafts on the side, starting an Internet enterprise is a very appealing prospect to a budding entrepreneur. This guide takes you from developing an idea to sharing it with the world, whether you just want to make some extra cash or a steady income stream.
2013
ISBN 9781440555305

The business solution to poverty : designing products and services for three billion new customers

2026-03-29T16:50:07Z

Polak, Paul. Warwick, Mal
2013
ISBN 9781609940775

The death of corporate reputation : how integrity has been destroyed on Wall Street

2026-03-29T16:50:07Z

Macey, Jonathan R., author
2013
Perpustakaan Kuala Lumpur
ISBN 9780133039702

No thanks, I'm just looking : sales techniques for turning shoppers into buyers

2026-03-29T16:50:07Z

Friedman, Harry J.
2012
Perpustakaan Kuala Lumpur
ISBN 9781118153406

The social media strategist : build a successful program from the inside out

2026-03-29T16:50:07Z

Barger, Christopher.
2012
Perpustakaan Kuala Lumpur
ISBN 9780071768252

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

2026-03-29T16:50:07Z

Soudagar, Reza Iyer, Vinay Hildebrand, Volker
2012
Perpustakaan Kuala Lumpur
ISBN 9780071786973

Uncommon service : how to win by putting customers at the core of your business

2026-03-29T16:50:07Z

Frei, Frances Morriss, Anne
2012
Perpustakaan Kuala Lumpur
ISBN 9781422133316

Customer service management training 101 : quick and easy techniques that get great results

2026-03-29T16:50:07Z

Evenson, Renee, 1951-
2012
Perpustakaan Kuala Lumpur
ISBN 9780814417157

Key account management : tools and techniques for achieving profitable key supplier status

2026-03-29T16:50:07Z

Cheverton, Peter.
2012
Perpustakaan Kuala Lumpur
ISBN 9780749463519

Service business development : strategies for value creation in manufacturing firms

2026-03-29T16:50:07Z

Fischer, Thomas Gebauer, Heiko Fleisch, Elgar
2012
Perpustakaan Kuala Lumpur
ISBN 9781107022454

Superior customer value : strategies for winning and retaining customers

2026-03-29T16:50:07Z

Weinstein, Art
2012
Perpustakaan Kuala Lumpur
ISBN 9781439861288

Superior customer value : strategies for winning and retaining customers

2026-03-29T16:50:07Z

Weinstein, Art
2012
Perpustakaan Kuala Lumpur
ISBN 9781439861288

The power of Foursquare : 7 innovative ways to get customers to check in wherever they are

2026-03-29T16:50:07Z

Gallo , Carmine
2011
Perpustakaan Kuala Lumpur
ISBN 9780071773171

Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or service

2026-03-29T16:50:07Z

Brooks, Jeb Brooks, William T., 1945-
2011
Perpustakaan Kuala Lumpur
ISBN 9780071745048

The hidden power of your customers : four keys to growing your business through existing customers

2026-03-29T16:50:07Z

Carroll, Becky, 1966-
2011
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781118018217

Defusing the angry patron : a how-to-do-it manual for librarians

2026-03-29T16:50:07Z

Rubin, Rhea Joyce, 1950-
2011
ISBN 9781555707316

The big book of people skills games : quick, effectives activities for making great impressions, boosting problem-solving skills and improving customer service

2026-03-29T16:50:07Z

Rickenbacher, Colleen A. Scannell, Edward E.
2010
ISBN 9780071745093

How companies win : profiting from demand-driven business models no matter what business you're in

2026-03-29T16:50:07Z

Kash, Rick Calhoun, David
2010
Perpustakaan Kuala Lumpur
ISBN 9780062000453

Winning with customers: a playbook for B2B

2026-03-29T16:50:07Z

Pigues, D. Keith Alderman, Jerry D.
2010
Perpustakaan Kuala Lumpur
ISBN 9780470547991

Empowered : unleash your employees, energize your customers, transform your business

2026-03-29T16:50:07Z

Bernoff, Josh. Schadler, Ted.
2010
Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781422155639

Delivering satisfaction and service quality : a customer-based approach for libraries

2026-03-29T16:50:07Z

Hernon, Peter Whitman, John R.
2009
Perpustakaan Kuala Lumpur
ISBN 9788184082425

The quality library : a guide to staff-driven improvement, better efficiency and happier customers

2026-03-29T16:50:07Z

Laughlin, Sara Wilson , Ray W.
2009
Perpustakaan Kuala Lumpur
ISBN 9788184082463

The quality library : A guide to staff-driven improvement, better efficiency, and happier customers

2026-03-29T16:50:07Z

Laughlin, Sara 1949- Wilson, Ray W.
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur
ISBN 9780838909522

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

2026-03-29T16:50:07Z

Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur
ISBN 9780470189085

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2026-03-29T16:50:07Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

Do the right thing : How dedicated employees create loyal customerd and large profits

2026-03-29T16:50:07Z

Parker, James F. (James Francis) 1947-
2008
ISBN 9780132343343

Building a customer service culture : the seven service elements of customer success

2026-03-29T16:50:07Z

Matinez, Mario. 1967-
2008
ISBN 9781593119362

The best service is no service : how to liberate your customers from customer service, keep them happy & control costs

2026-03-29T16:50:07Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

Salesforce.com for dummies

2026-03-29T16:50:07Z

Wong, Tom Kao, Liz
2008
ISBN 9780470318126

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2026-03-29T16:50:07Z

Price, Bill David Jaffe
2008
ISBN 9780470189085

The best service is no service : How to liberate your customers from customer service, keep them happy & control costs

2026-03-29T16:50:07Z

Price, Bill David Jaffe
2008
Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul
ISBN 9780470189085

A complete and balanced service scorecard : creating value through sustained performance improvement

2026-03-29T16:50:07Z

Tyagi, Rajesh K. Gupta, Praveen
2008
Perpustakaan Kuala Lumpur
ISBN 9780131986008

Services marketing : people, technology, strategy

2026-03-29T16:50:07Z

Lovelock, Christopher Wirtz, Jochen
2007
Perpustakaan Jabatan
ISBN 9780132056762

50 powerful ways to win and new customers : fast, simple, inexpensive, profitable and proven ideas you can use starting today !

2026-03-29T16:50:07Z

Timm , Paul R. Timm, Paul R. 50 ways to win new customers.
2006
Perpustakaan Jabatan
ISBN 9789833246724

Five star service, one star budget : how to create magic moments for your customers that get you notice, remembered, and referred

2026-03-29T16:50:07Z

Heppell, Michael.
2006
ISBN 9780273707929

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition

2026-03-29T16:50:07Z

Ranadive, Vivek.
2006
ISBN 9780071450140

Chief customer officer : getting past lip service to passionate action

2026-03-29T16:50:07Z

Bliss, Jeanne
2006
ISBN 9780787980948

10 clowns don't make a circus-and 249 other critical management success strategies

2026-03-29T16:50:07Z

Schragis, Steven
2006
ISBN 9781593375553

Customer service delivery : research and best practice / Lawrence Fogli , editor

2026-03-29T16:50:07Z

Fogli , Lawrence
2006
ISBN 9780787976200

Employee management and customer service in the retail industry

2026-03-29T16:50:07Z

Heil, Gary Thomas , Chris
2006
Perpustakaan Kuala Lumpur
ISBN 9780471723240

Services marketing management

2026-03-29T16:50:07Z

Mudie, Peter Pirrie , Angela
2006
Perpustakaan Jabatan
ISBN 9780750666749

10 clowns don't make a circus-and 249 other critical management success strategies

2026-03-29T16:50:07Z

Schragis, Steven Frishman, Rick
2006
Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail
ISBN 9781593375553

Servise is front stage : Positioning services for value advantage

2026-03-29T16:50:07Z

Teboul, James
2006
ISBN 9780230006607

Measuring customer service effectiveness

2026-03-29T16:50:07Z

2005
Perpustakaan Kuala Lumpur
ISBN 9780566085383

Key account management in financial services

2026-03-29T16:50:07Z

Cheverton, Peter
2005
ISBN 9780749441876

Key account management in financial services

2026-03-29T16:50:07Z

Cheverton, Peter
2005
Perpustakaan Kuala Lumpur
ISBN 9780749441876

What customers want : using outcome-driven innovation to create breakthrough products and services

2026-03-29T16:50:07Z

Ulwick, Anthony W.
2005
Perpustakaan Kuala Lumpur
ISBN 9780071408677

The real-time contact center : strategies, tactics and technologies for building a profitable service and sales operation

2026-03-29T16:50:07Z

Flusss, Donna
2005
ISBN 9780814472569

What customers want : using outcome-driven innovation to create breakthrough products and services

2026-03-29T16:50:07Z

Ulwick, Anthony W.
2005
ISBN 9780071408677

The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

2026-03-29T16:50:07Z

Flusss, Donna
2005
ISBN 9780814472569

The real-time contact center: strategies, tactics and technologies for building a profitable service and sales operation

2026-03-29T16:50:07Z

Flusss, Donna
2005
Perpustakaan Jabatan
ISBN 9780814472569

Service strategy: management moves for customer results

2026-03-29T16:50:07Z

Horovitz, Jacques
2004
ISBN 9780273675839

HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operations

2026-03-29T16:50:07Z

Zitello, Tammy Williams, Deborah Weber, Paul
2004
Perpustakaan Kuala Lumpur
ISBN 9780130352095

Successful service operations management

2026-03-29T16:50:07Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Perpustakaan Kuala Lumpur

Beans : four principles for running a business in good times or bad : a business fable taken from real life

2026-03-29T16:50:07Z

Yerkes, Leslie A. Yerkes Decker, Charles
2003
ISBN 9780787967642

The innvator's solution : creating and sustaining successful growth

2026-03-29T16:50:07Z

Christensen, Clayton M. Raynor, Michael E.
2003
Perpustakaan Jabatan
ISBN 9781578518524

The innovator's solutian: creating and sustaining successfull groety

2026-03-29T16:50:07Z

Christensen, Clayton M.
2003
ISBN 9781578518524

Value-based marketing for bottom-line success

2026-03-29T16:50:07Z

De Bonis, J. Nicholas Balinski, Eric Allen, Phil
2003
ISBN 9780071396561

Managing and motivating contact center employees

2026-03-29T16:50:07Z

Carlaw, Malcolm ... (et al.).
2003
Perpustakaan Kuala Lumpur
ISBN 9780071388887

Successful service operations management

2026-03-29T16:50:07Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
Perpustakaan Kuala Lumpur
ISBN 9780324135565

Managing and Motivating Content Center Employees

2026-03-29T16:50:07Z

Carlow, Malcolm
2003
ISBN 9780071388887

Managing Services : Using Technology to Create Value

2026-03-29T16:50:07Z

Davis , Mark M.
2003
Perpustakaan Kuala Lumpur

Successful Services Operations Management

2026-03-29T16:50:07Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 9780324135565

Successful service operations management

2026-03-29T16:50:07Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003
ISBN 9780324135565

Successful service operations management

2026-03-29T16:50:07Z

Metters, Richard King-Metters, Kathryn Pullman, Madeleine
2003

The innovator's dilemma

2026-03-29T16:50:07Z

Christensen , Clyton M.
2002
ISBN 9780060521998

The innovator's dilemma

2026-03-29T16:50:07Z

Christensen , Clyton M.
2002
ISBN 9780060521998

Built for use

2026-03-29T16:50:07Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

Built for use : driving profitability through the user experince

2026-03-29T16:50:07Z

Donoghue, Karen
2002
Perpustakaan Kuala Lumpur
ISBN 9780071383042

50 powerful ideas

2026-03-29T16:50:07Z

Timm, Paul R.
2002
Perpustakaan Kuala Lumpur
ISBN 9781564145994

Breakaway

2026-03-29T16:50:07Z

Fred, Charles L.
2002
ISBN 9780787961640

The complete guide to customer support

2026-03-29T16:50:07Z

Fleisher, Joe and Read Brendan
2002
ISBN 9781578200979

Customers relationship management : creating competitive advantage through win-win ralationship strategies

2026-03-29T16:50:07Z

Storhacla, Kaj Lehtinen, Jarmo R.
2001
ISBN 9780071206785

Delivering satisfaction and service quality : a customer-based approach for libraries

2026-03-29T16:50:07Z

Hernon, Peter Whitman, John R.
2001
Perpustakaan Kuala Lumpur
ISBN 9780838907894

The process-centered enterprise: The Power of commitments

2026-03-29T16:50:07Z

Pall, Gabriel R.
2000
ISBN 9781574442397

Customer service games for training

2026-03-29T16:50:07Z

Roberts-Phelps, Graham
2000
ISBN 9780566082054

The experience economy

2026-03-29T16:50:07Z

Pine II, B. Joseph Gilmore, James H
1999
ISBN 9780875848198

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

2026-03-29T16:50:07Z

Carlaw, Peggy. Deming, Vasudha Kathleen.
1999
Perpustakaan Kuala Lumpur
ISBN 9780070779747

Customer service

2026-03-29T16:50:07Z

Peel, Malcolm
1987
Perpustakaan Kuala Lumpur
ISBN 9781850913047