Search Results for Customer services - Technological innovationsSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservices$002b-$002bTechnological$002binnovations$0026ic$003dtrue$0026ps$003d300?dt=list2026-08-10T16:37:18ZThe new financial services agenda : rethinking business models and creating engaging customer experiences in financial servicesent://SD_ILS/0/SD_ILS:2532392026-08-10T16:37:18Z2026-08-10T16:37:18ZPeverell, Roger<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781907794490<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942026-08-10T16:37:18Z2026-08-10T16:37:18ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven worldent://SD_ILS/0/SD_ILS:2135192026-08-10T16:37:18Z2026-08-10T16:37:18ZNiemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118656662<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852026-08-10T16:37:18Z2026-08-10T16:37:18ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>The daily you : how the new advertising industry is defining your identity and your worthent://SD_ILS/0/SD_ILS:1818542026-08-10T16:37:18Z2026-08-10T16:37:18ZTurow, Joseph.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780300165012<br/>Social network analysis in telecommunicationsent://SD_ILS/0/SD_ILS:1752562026-08-10T16:37:18Z2026-08-10T16:37:18ZReis Pinheiro, Carlos Andre, 1940-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470647547<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:1471302026-08-10T16:37:18Z2026-08-10T16:37:18ZChesbrough, Henry William, 1956-<br/>"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470905746<br/>Service innovation : how to go from customer needs to breakthrough servicesent://SD_ILS/0/SD_ILS:1327582026-08-10T16:37:18Z2026-08-10T16:37:18ZBettencourt, Lance A.<br/>2010<br/>ISBN 9780071713009<br/>Empowered : unleash your employees, energize your customers, transform your businessent://SD_ILS/0/SD_ILS:1481622026-08-10T16:37:18Z2026-08-10T16:37:18ZBernoff, Josh. Schadler, Ted.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422155639<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442026-08-10T16:37:18Z2026-08-10T16:37:18ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>Innovation in the service economyent://SD_ILS/0/SD_ILS:162312026-08-10T16:37:18Z2026-08-10T16:37:18ZGallouj, Faiz<br/>2002<br/>ISBN 9781840646702<br/>