Search Results for Customer services - United States - Narrowed by: Open shelfSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservices$002b-$002bUnited$002bStates$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOPENSHELF$002509Open$002bshelf$0026ps$003d300?dt=list2025-12-13T15:42:17ZAssessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-12-13T15:42:17Z2025-12-13T15:42:17ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-12-13T15:42:17Z2025-12-13T15:42:17ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732025-12-13T15:42:17Z2025-12-13T15:42:17ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232025-12-13T15:42:17Z2025-12-13T15:42:17ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492025-12-13T15:42:17Z2025-12-13T15:42:17Zehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-12-13T15:42:17Z2025-12-13T15:42:17ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>