Search Results for Customer services. - Narrowed by: Perpustakaan Kuala LumpurSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomer$002bservices.$0026qf$003dLIBRARY$002509Library$0025091$00253APKL$002509Perpustakaan$002bKuala$002bLumpur$0026ps$003d300?dt=list2025-04-26T03:52:12ZThe customer services workbookent://SD_ILS/0/SD_ILS:555252025-04-26T03:52:12Z2025-04-26T03:52:12ZLake, Neville Itickey, Kristen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>The new financial services agenda : rethinking business models and creating engaging customer experiences in financial servicesent://SD_ILS/0/SD_ILS:2532392025-04-26T03:52:12Z2025-04-26T03:52:12ZPeverell, Roger<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781907794490<br/>Lean library management : eleven strategies for reducing costs and improving customer servicesent://SD_ILS/0/SD_ILS:1616112025-04-26T03:52:12Z2025-04-26T03:52:12ZHuber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781555707323<br/>Protecting main street : measuring the customer experience in financial services for business and public policyent://SD_ILS/0/SD_ILS:1474272025-04-26T03:52:12Z2025-04-26T03:52:12ZLubin, Paul C.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415996013<br/>Winning in Service Markets : Success through People, Technology and Strategyent://SD_ILS/0/SD_ILS:2545572025-04-26T03:52:12Z2025-04-26T03:52:12ZWirtz, Jochen<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781944659059<br/>Living innovation : competing in the 21st century access economyent://SD_ILS/0/SD_ILS:2404942025-04-26T03:52:12Z2025-04-26T03:52:12ZMathe, Hervé<br/>2016 2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789814719575<br/>Competing against luck : the story of innovation and customer choiceent://SD_ILS/0/SD_ILS:2499772025-04-26T03:52:12Z2025-04-26T03:52:12ZChristensen, Clayton M., author Hall, Taddy, author Dillon, Karen (Editor), author Duncan, David S., author<br/>2016<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062565235<br/>Zombie loyalists :b using great service to create rabid fansent://SD_ILS/0/SD_ILS:2302312025-04-26T03:52:12Z2025-04-26T03:52:12ZShankman, Peter<br/>2015<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781137279668<br/>Startupland : how three guys risked everything to turn an idea into a global businessent://SD_ILS/0/SD_ILS:2304682025-04-26T03:52:12Z2025-04-26T03:52:12ZSvane, Mikkel Adler, Carlye<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118980811<br/>New routes to library success : 100+ ideas from outside the stacksent://SD_ILS/0/SD_ILS:2317362025-04-26T03:52:12Z2025-04-26T03:52:12ZDoucett, Elisabeth, author.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913130<br/>What stays in Vegas : the world of personal data--lifeblood of big business--and the end of privacy as we know itent://SD_ILS/0/SD_ILS:2206902025-04-26T03:52:12Z2025-04-26T03:52:12ZTanner, Adam<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781610394185<br/>Unselling : stop selling, start connectingent://SD_ILS/0/SD_ILS:2304692025-04-26T03:52:12Z2025-04-26T03:52:12ZStratten, Scott<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118943007<br/>Fish! : a remarkable way to boost morale and improve resultsent://SD_ILS/0/SD_ILS:2309802025-04-26T03:52:12Z2025-04-26T03:52:12ZLundin, Stephen C., 1941- Paul, Harry, 1950- Christensen, John, 1959-<br/>2014 2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781444792805<br/>Value proposition design : how to create products and services customers wantent://SD_ILS/0/SD_ILS:2510332025-04-26T03:52:12Z2025-04-26T03:52:12ZOsterwalder, Alexander Pigneur, Yves Bernarda, Gregory Smith, Alan<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118968055<br/>Customer service : a practical approachent://SD_ILS/0/SD_ILS:1898762025-04-26T03:52:12Z2025-04-26T03:52:12ZHarris, Elaine K.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9780132742399<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:2009002025-04-26T03:52:12Z2025-04-26T03:52:12ZSolis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781118456538<br/>Service failure : the real reasons employees struggle with customer service and what you can do about itent://SD_ILS/0/SD_ILS:2014102025-04-26T03:52:12Z2025-04-26T03:52:12ZToister, Jeff.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814431993<br/>The customer service solution : managing emotions, trust, and control to win your customer's businessent://SD_ILS/0/SD_ILS:2198642025-04-26T03:52:12Z2025-04-26T03:52:12ZDasu, Sriram Chase, Richard B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071809931<br/>Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinaryent://SD_ILS/0/SD_ILS:2198652025-04-26T03:52:12Z2025-04-26T03:52:12ZCurtin, Steve<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432808<br/>Managing knock your socks off serviceent://SD_ILS/0/SD_ILS:2198982025-04-26T03:52:12Z2025-04-26T03:52:12ZBell, Chip R., author Zemke, Ron, author Bush, John, illustrator<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432044<br/>The customer service survival kit : what to say to defuse even the worst customer situationsent://SD_ILS/0/SD_ILS:2199382025-04-26T03:52:12Z2025-04-26T03:52:12ZGallagher, Richard s<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814431832<br/>The customer rules : the 39 essential rules for delivering sensational serviceent://SD_ILS/0/SD_ILS:2112852025-04-26T03:52:12Z2025-04-26T03:52:12ZCockerell, Lee, author.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780770435608<br/>Reshaping retail : why technology is transforming the industry and how to win in the new consumer driven worldent://SD_ILS/0/SD_ILS:2135192025-04-26T03:52:12Z2025-04-26T03:52:12ZNiemeier, Stefan, 1973- Zocchi, Andrea. Catena, Marco, 1977-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118656662<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:2135212025-04-26T03:52:12Z2025-04-26T03:52:12ZMitchell, Dave<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118726839<br/>The death of corporate reputation : how integrity has been destroyed on Wall Streetent://SD_ILS/0/SD_ILS:2191502025-04-26T03:52:12Z2025-04-26T03:52:12ZMacey, Jonathan R., author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133039702<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-04-26T03:52:12Z2025-04-26T03:52:12ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>No thanks, I'm just looking : sales techniques for turning shoppers into buyersent://SD_ILS/0/SD_ILS:1791342025-04-26T03:52:12Z2025-04-26T03:52:12ZFriedman, Harry J.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781118153406<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242025-04-26T03:52:12Z2025-04-26T03:52:12ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562025-04-26T03:52:12Z2025-04-26T03:52:12ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>Winning the customer : turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:1849782025-04-26T03:52:12Z2025-04-26T03:52:12ZImbriano, Lou<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071775267<br/>How to be a genius at work: unlocking the brilliance in yourself, your colleagues, and your organizationent://SD_ILS/0/SD_ILS:1855452025-04-26T03:52:12Z2025-04-26T03:52:12ZGregerman, Alan S.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789833832903<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-04-26T03:52:12Z2025-04-26T03:52:12ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-04-26T03:52:12Z2025-04-26T03:52:12ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>Customer service management training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:1755232025-04-26T03:52:12Z2025-04-26T03:52:12ZEvenson, Renee, 1951-<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814417157<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:1759492025-04-26T03:52:12Z2025-04-26T03:52:12ZCheverton, Peter.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749463519<br/>Service business development : strategies for value creation in manufacturing firmsent://SD_ILS/0/SD_ILS:2050642025-04-26T03:52:12Z2025-04-26T03:52:12ZFischer, Thomas Gebauer, Heiko Fleisch, Elgar<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107022454<br/>The intention economy : when customers take chargeent://SD_ILS/0/SD_ILS:2063352025-04-26T03:52:12Z2025-04-26T03:52:12ZSearls, Doc<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422158524<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2109952025-04-26T03:52:12Z2025-04-26T03:52:12ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Superior customer value : strategies for winning and retaining customersent://SD_ILS/0/SD_ILS:2135002025-04-26T03:52:12Z2025-04-26T03:52:12ZWeinstein, Art<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439861288<br/>Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situationent://SD_ILS/0/SD_ILS:1465582025-04-26T03:52:12Z2025-04-26T03:52:12ZBacal, Robert.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071745062<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:1465652025-04-26T03:52:12Z2025-04-26T03:52:12ZLucas, Robert W.<br/>"A one-stop resource for delivering great customer service across any cultural boundary. As the economy globalizes, cultural boundaries in commerce are being erased -- which makes your customers an increasingly diverse group. In order to stay competitive, you need to be able to communicate with them clearly and effectively. Please Every Customer helps you create an environment in which everyone is recognized as a valuable component of the customer-provider chain. No other book addresses the issues as thoroughly or provides the kind of direct advice you need to ensure success. Please Every Customer teaches you how to: Communicate effectively Build trust across cultures Serve different genders Understand cultural nuances Provide service to customers of any age who speak English as a second language or has special needs Demographics are changing before our eyes. You need to prepare now for the future . . . because it's already here. Please Every Customer is your roadmap to the new world of customer service"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071748360<br/>The strategic designerent://SD_ILS/0/SD_ILS:1675382025-04-26T03:52:12Z2025-04-26T03:52:12ZHolston, David<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781600617997<br/>The daily you : how the new advertising industry is defining your identity and your worthent://SD_ILS/0/SD_ILS:1818542025-04-26T03:52:12Z2025-04-26T03:52:12ZTurow, Joseph.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780300165012<br/>Customer serviceent://SD_ILS/0/SD_ILS:1847422025-04-26T03:52:12Z2025-04-26T03:52:12Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780538740289<br/>The power of Foursquare : 7 innovative ways to get customers to check in wherever they areent://SD_ILS/0/SD_ILS:1849662025-04-26T03:52:12Z2025-04-26T03:52:12ZGallo , Carmine<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071773171<br/>Perfect phrases for the sales call : hundreds of ready-to-use phrases for persuading customers to buy any product or serviceent://SD_ILS/0/SD_ILS:1858932025-04-26T03:52:12Z2025-04-26T03:52:12ZBrooks, Jeb Brooks, William T., 1945-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071745048<br/>Sales & service excellenceent://SD_ILS/0/SD_ILS:1751702025-04-26T03:52:12Z2025-04-26T03:52:12ZLeadbetter, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781852526719<br/>Social network analysis in telecommunicationsent://SD_ILS/0/SD_ILS:1752562025-04-26T03:52:12Z2025-04-26T03:52:12ZReis Pinheiro, Carlos Andre, 1940-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780470647547<br/>The hidden power of your customers : four keys to growing your business through existing customersent://SD_ILS/0/SD_ILS:1752812025-04-26T03:52:12Z2025-04-26T03:52:12ZCarroll, Becky, 1966-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118018217<br/>Beyond the familiar : long-term growth through customer focus and innovationent://SD_ILS/0/SD_ILS:1765342025-04-26T03:52:12Z2025-04-26T03:52:12ZBarwise, Patrick Meehan, Seán<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470976319<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:1471302025-04-26T03:52:12Z2025-04-26T03:52:12ZChesbrough, Henry William, 1956-<br/>"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470905746<br/>Islamic beliefs and practicesent://SD_ILS/0/SD_ILS:1340242025-04-26T03:52:12Z2025-04-26T03:52:12ZStefon, Matt In association with Britannica Educational Publishing, Rosen Educational Services<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781615300174<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-04-26T03:52:12Z2025-04-26T03:52:12ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>10 steps to successful customer serviceent://SD_ILS/0/SD_ILS:2013212025-04-26T03:52:12Z2025-04-26T03:52:12ZKamin, Maxine.<br/>Provides a quick key practice check up that helps both front line customer service professionals and their managers keep their focus on creating satisfied customers. Hits all the important bases, from trust and relationship building to maintaining a big picture perspective to avoid burnout on the job.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781562865900<br/>The relationship ageent://SD_ILS/0/SD_ILS:1667522025-04-26T03:52:12Z2025-04-26T03:52:12Z2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780982908310<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-04-26T03:52:12Z2025-04-26T03:52:12ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Winning with customers: a playbook for B2Bent://SD_ILS/0/SD_ILS:1471712025-04-26T03:52:12Z2025-04-26T03:52:12ZPigues, D. Keith Alderman, Jerry D.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470547991<br/>Empowered : unleash your employees, energize your customers, transform your businessent://SD_ILS/0/SD_ILS:1481622025-04-26T03:52:12Z2025-04-26T03:52:12ZBernoff, Josh. Schadler, Ted.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422155639<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-04-26T03:52:12Z2025-04-26T03:52:12ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>The quality library : a guide to staff-driven improvement, better efficiency and happier customersent://SD_ILS/0/SD_ILS:1168732025-04-26T03:52:12Z2025-04-26T03:52:12ZLaughlin, Sara Wilson , Ray W.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082463<br/>The quality library : A guide to staff-driven improvement, better efficiency, and happier customersent://SD_ILS/0/SD_ILS:1004232025-04-26T03:52:12Z2025-04-26T03:52:12ZLaughlin, Sara 1949- Wilson, Ray W.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780838909522<br/>The best service is no service : how to liberate your customers from customer service, keep them happy & control costsent://SD_ILS/0/SD_ILS:1010132025-04-26T03:52:12Z2025-04-26T03:52:12ZPrice, Bill David Jaffe<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470189085<br/>Tip menawan hati pelangganent://SD_ILS/0/SD_ILS:1194552025-04-26T03:52:12Z2025-04-26T03:52:12ZZainuddin Zakaria Ziadatul Hidayah Zakaria.<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833586219<br/>A complete and balanced service scorecard : creating value through sustained performance improvementent://SD_ILS/0/SD_ILS:1134572025-04-26T03:52:12Z2025-04-26T03:52:12ZTyagi, Rajesh K. Gupta, Praveen<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780131986008<br/>Modal insan remajaent://SD_ILS/0/SD_ILS:900452025-04-26T03:52:12Z2025-04-26T03:52:12ZJasiman Ahmad Rahmad Amin<br/>2007<br/>Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Sri Pantai Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789833249961<br/>Award-winning customer service : 101 ways to guarantee great performanceent://SD_ILS/0/SD_ILS:993642025-04-26T03:52:12Z2025-04-26T03:52:12ZEvenson, Renee<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814474549<br/>101 ways to improve customer service : Training, tools, tips, & techniquesent://SD_ILS/0/SD_ILS:1232162025-04-26T03:52:12Z2025-04-26T03:52:12ZUkens, Lorraine L.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787982003<br/>101 ways to improve customer service : Training, tools, tips, & techniquesent://SD_ILS/0/SD_ILS:1252182025-04-26T03:52:12Z2025-04-26T03:52:12ZUkens, Lorraine L.<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787982003<br/>Living supply chains: how to mobilize the enterprise around delivering what your customers wantent://SD_ILS/0/SD_ILS:771452025-04-26T03:52:12Z2025-04-26T03:52:12ZGattorna, John<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780273706144<br/>Customer service trainingent://SD_ILS/0/SD_ILS:927742025-04-26T03:52:12Z2025-04-26T03:52:12ZKamin, Maxine<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750663632<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:845382025-04-26T03:52:12Z2025-04-26T03:52:12ZLeland, Karen<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471768692<br/>Employee management and customer service in the retail industryent://SD_ILS/0/SD_ILS:846062025-04-26T03:52:12Z2025-04-26T03:52:12ZHeil, Gary Thomas , Chris<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780471723240<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846742025-04-26T03:52:12Z2025-04-26T03:52:12ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Customer service trainingent://SD_ILS/0/SD_ILS:846732025-04-26T03:52:12Z2025-04-26T03:52:12ZKamin, Maxine<br/>2006<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780750663632<br/>Measuring customer service effectivenessent://SD_ILS/0/SD_ILS:583112025-04-26T03:52:12Z2025-04-26T03:52:12Z2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780566085383<br/>Key account management in financial servicesent://SD_ILS/0/SD_ILS:805542025-04-26T03:52:12Z2025-04-26T03:52:12ZCheverton, Peter<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749441876<br/>What customers want : using outcome-driven innovation to create breakthrough products and servicesent://SD_ILS/0/SD_ILS:817572025-04-26T03:52:12Z2025-04-26T03:52:12ZUlwick, Anthony W.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071408677<br/>The customer service activity book : 50 activities for inspiring exceptional serviceent://SD_ILS/0/SD_ILS:1237192025-04-26T03:52:12Z2025-04-26T03:52:12ZDoane, Darryl S. Sloat, Rose D.<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814472590<br/>The financial services marketing handbook : tactics and techniques that produce resultent://SD_ILS/0/SD_ILS:546492025-04-26T03:52:12Z2025-04-26T03:52:12Zehrlich, Evelyn<br/>2004<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781576601563<br/>A world of ways to say "i do" : wedding vows, poem, and customs from different traditions and culturesent://SD_ILS/0/SD_ILS:781812025-04-26T03:52:12Z2025-04-26T03:52:12ZBenshea, Noah BenShea, Jordan<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071422956<br/>HP openview system administration handbook : network node manager, customer views, service information portal, HP openview operationsent://SD_ILS/0/SD_ILS:443502025-04-26T03:52:12Z2025-04-26T03:52:12ZZitello, Tammy Williams, Deborah Weber, Paul<br/>2004<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780130352095<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:553332025-04-26T03:52:12Z2025-04-26T03:52:12ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>Services marketingent://SD_ILS/0/SD_ILS:190802025-04-26T03:52:12Z2025-04-26T03:52:12ZZeithaml, Valarie A. Bitner, Mary Jo<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071199148<br/>Managing and motivating contact center employeesent://SD_ILS/0/SD_ILS:207332025-04-26T03:52:12Z2025-04-26T03:52:12ZCarlaw, Malcolm ... (et al.).<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071388887<br/>Successful service operations managementent://SD_ILS/0/SD_ILS:210192025-04-26T03:52:12Z2025-04-26T03:52:12ZMetters, Richard King-Metters, Kathryn Pullman, Madeleine<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780324135565<br/>Managing Services : Using Technology to Create Valueent://SD_ILS/0/SD_ILS:292442025-04-26T03:52:12Z2025-04-26T03:52:12ZDavis , Mark M.<br/>2003<br/>Perpustakaan Kuala Lumpur<br/>When customers think we dont care : ending action that self-destruct companies, customers service and jobsent://SD_ILS/0/SD_ILS:78292025-04-26T03:52:12Z2025-04-26T03:52:12ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Built for useent://SD_ILS/0/SD_ILS:84182025-04-26T03:52:12Z2025-04-26T03:52:12ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>Built for use : driving profitability through the user experinceent://SD_ILS/0/SD_ILS:98572025-04-26T03:52:12Z2025-04-26T03:52:12ZDonoghue, Karen<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071383042<br/>When customers think we don't careent://SD_ILS/0/SD_ILS:102182025-04-26T03:52:12Z2025-04-26T03:52:12ZBuchanan, Richard W.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780074709306<br/>Customer service serve US Americaent://SD_ILS/0/SD_ILS:109882025-04-26T03:52:12Z2025-04-26T03:52:12ZEggland, Steven Britten, Michael<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780135275085<br/>50 powerful ideasent://SD_ILS/0/SD_ILS:132632025-04-26T03:52:12Z2025-04-26T03:52:12ZTimm, Paul R.<br/>2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781564145994<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:14742025-04-26T03:52:12Z2025-04-26T03:52:12ZTimm, Paul R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814405697<br/>Tips & tactics for serving customers on the internetent://SD_ILS/0/SD_ILS:42512025-04-26T03:52:12Z2025-04-26T03:52:12ZCleaver, Joanne Y.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781582300160<br/>Pengurusan khidmat pelanggan : petua & teknikent://SD_ILS/0/SD_ILS:46242025-04-26T03:52:12Z2025-04-26T03:52:12ZRahmat Ismail<br/>2001<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789676111425<br/>Making it personalent://SD_ILS/0/SD_ILS:51932025-04-26T03:52:12Z2025-04-26T03:52:12ZKasanoff, Bruce<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780738205366<br/>Positively outrageous service : how to delight and astound your customers and win them for lifeent://SD_ILS/0/SD_ILS:72112025-04-26T03:52:12Z2025-04-26T03:52:12ZGross, T. Scott.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780446394680<br/>Customer eguity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:83292025-04-26T03:52:12Z2025-04-26T03:52:12ZBlattberg, Robert C. Getz, Gary Thomas, Jacquelyn S.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>Customer equityent://SD_ILS/0/SD_ILS:85502025-04-26T03:52:12Z2025-04-26T03:52:12ZBlattberg, Robert C. Getz, Gary<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780875847641<br/>E-serviceent://SD_ILS/0/SD_ILS:86162025-04-26T03:52:12Z2025-04-26T03:52:12ZZemke, Ron Connellan, Tom<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814406069<br/>Customer winbackent://SD_ILS/0/SD_ILS:87742025-04-26T03:52:12Z2025-04-26T03:52:12ZGriffin, Jill Lowenstein, Michael W.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780787946678<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-04-26T03:52:12Z2025-04-26T03:52:12ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Batteries included! : creating legendary serviceent://SD_ILS/0/SD_ILS:91172025-04-26T03:52:12Z2025-04-26T03:52:12ZBarlow, Nigel May<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780712680639<br/>Key customers: How to manage them profitablyent://SD_ILS/0/SD_ILS:286032025-04-26T03:52:12Z2025-04-26T03:52:12ZMcDonald, Malcolm Rogers, Beth Woodburn, Diana<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780750646154<br/>Delivering customers service : how to win a competitive edge through managing customer relationships successfullyent://SD_ILS/0/SD_ILS:306972025-04-26T03:52:12Z2025-04-26T03:52:12ZPayne, Shelia<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780717297405<br/>Knocks your socks off sellingent://SD_ILS/0/SD_ILS:1189262025-04-26T03:52:12Z2025-04-26T03:52:12ZGitomer, Jeffrey H. Zemke, Ron<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814470305<br/>The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customersent://SD_ILS/0/SD_ILS:1776912025-04-26T03:52:12Z2025-04-26T03:52:12ZCarlaw, Peggy. Deming, Vasudha Kathleen.<br/>1999<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780070779747<br/>Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayarent://SD_ILS/0/SD_ILS:2054002025-04-26T03:52:12Z2025-04-26T03:52:12ZTschohl, John<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9789837204034<br/>Customer serviceent://SD_ILS/0/SD_ILS:1846682025-04-26T03:52:12Z2025-04-26T03:52:12ZPeel, Malcolm<br/>1987<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781850913047<br/>Unleashing excellence : the complete guide to ultimate customer serviceent://SD_ILS/0/SD_ILS:541392025-04-26T03:52:12Z2025-04-26T03:52:12ZSnow, Dennis<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781932021066<br/>Customer Service Reinvented : Language Of The Soul / Datin Wira Dr. Hjh. Siti Hawa Mohdent://SD_ILS/0/SD_ILS:2763572025-04-26T03:52:12Z2025-04-26T03:52:12ZSiti Hawa Mohd., Datin Wira, Dr.-<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789671869901<br/>Service quality level of DBKL's branch office towards customer satisfaction among Majlis Perwakilan Penduduk Wilayah Persekutuan Kuala Lumpur (MPPWPKL) : master of business adminisistration UNITAR International University 2021ent://SD_ILS/0/SD_ILS:3068382025-04-26T03:52:12Z2025-04-26T03:52:12ZPerpustakaan Kuala Lumpur<br/>