Search Results for Customers relations - Management - Narrowed by: 2012SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dCustomers$002brelations$002b-$002bManagement$0026qf$003dPUBDATE$002509Publication$002bDate$0025092012$0025092012$0026ic$003dtrue$0026ps$003d300$0026isd$003dtrue?2025-11-07T06:14:39ZA stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572025-11-07T06:14:39Z2025-11-07T06:14:39ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:1849562025-11-07T06:14:39Z2025-11-07T06:14:39ZBarger, Christopher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071768252<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-11-07T06:14:39Z2025-11-07T06:14:39ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Uncommon service : how to win by putting customers at the core of your businessent://SD_ILS/0/SD_ILS:1861362025-11-07T06:14:39Z2025-11-07T06:14:39ZFrei, Frances Morriss, Anne<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422133316<br/>The 4 A's of marketing : creating value for customer, company and societyent://SD_ILS/0/SD_ILS:1866362025-11-07T06:14:39Z2025-11-07T06:14:39ZSheth, Jagdish N. Sisodia, Rajendra<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415898355<br/>The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:1776992025-11-07T06:14:39Z2025-11-07T06:14:39ZMetz, Adam<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071759182<br/>The hidden wealth of customers : realizing the untapped value of your most important assetent://SD_ILS/0/SD_ILS:2135402025-11-07T06:14:39Z2025-11-07T06:14:39ZLee, William G.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422172315<br/>When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companiesent://SD_ILS/0/SD_ILS:2174762025-11-07T06:14:39Z2025-11-07T06:14:39ZTocquigny, Rick, 1955- Butcher, Andy<br/>2012<br/>Perpustakaan Jabatan<br/>ISBN 9780132905336<br/>Sams teach yourself Microsoft Dynamics CRM 2011 in 24 hoursent://SD_ILS/0/SD_ILS:2190272025-11-07T06:14:39Z2025-11-07T06:14:39ZStanton, Anne A.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335372<br/>Microsoft Dynamics CRM 2011 unleashedent://SD_ILS/0/SD_ILS:2190582025-11-07T06:14:39Z2025-11-07T06:14:39ZWolenik, Marc J. Sinay, Damian Bhaiya, Rajya Vardhan<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780672335389<br/>