Search Results for Development - Narrowed by: Customer relations SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dDevelopment$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ps$003d300$0026isd$003dtrue?dt=list 2026-03-26T21:59:28Z Customer-centric product definition : the key to great product development ent://SD_ILS/0/SD_ILS:9858 2026-03-26T21:59:28Z 2026-03-26T21:59:28Z Mello, Sheila<br/>2002<br/>ISBN&#160;9780814406687<br/> Customer Relationship Development : implementing fast-track, first base custyomer relationship management solutions ent://SD_ILS/0/SD_ILS:98409 2026-03-26T21:59:28Z 2026-03-26T21:59:28Z Blomqvist, Ralfs&#160;Dahl, Johan&#160;Haeger, Tomas<br/>2002<br/>ISBN&#160;9780852976821<br/> A stakeholder approach to issues management ent://SD_ILS/0/SD_ILS:184957 2026-03-26T21:59:28Z 2026-03-26T21:59:28Z Boutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013&#160;2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781606490976<br/>