Search Results for Engineering - Management - Narrowed by: Customer relations SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dEngineering$002b-$002bManagement$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ic$003dtrue$0026ps$003d300? 2025-11-07T20:09:01Z Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:130655 2025-11-07T20:09:01Z 2025-11-07T20:09:01Z Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470444580<br/> Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:132982 2025-11-07T20:09:01Z 2025-11-07T20:09:01Z Jacka, J. Mike<br/>2009<br/>ISBN&#160;9780470444580<br/> X-Engineering the corporation : Reinventing your business in the digital age ent://SD_ILS/0/SD_ILS:31427 2025-11-07T20:09:01Z 2025-11-07T20:09:01Z Champy, James<br/>2002<br/>ISBN&#160;9780446678971<br/>