Search Results for Experience. - Narrowed by: Management and EconomicSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dExperience.$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253ABUSS_ECO$002509Management$002band$002bEconomic$0026ps$003d300?2025-12-10T14:56:10ZThe starbucks experienceent://SD_ILS/0/SD_ILS:989952025-12-10T14:56:10Z2025-12-10T14:56:10ZMichelli, Joseph A.<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780071477840<br/>The tourist experienceent://SD_ILS/0/SD_ILS:453262025-12-10T14:56:10Z2025-12-10T14:56:10Z2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780826457646<br/>Leadership : enhancing the lessons of experienceent://SD_ILS/0/SD_ILS:2152012025-12-10T14:56:10Z2025-12-10T14:56:10ZHughes, Richard L., author. Ginnett, Robert C., author Curphy, Gordon J., author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781259253195<br/>Islamic Banking Operation : The Malaysian Experienceent://SD_ILS/0/SD_ILS:2637622025-12-10T14:56:10Z2025-12-10T14:56:10ZIsmail Mahayudin Rashidah Abdul Rahman,<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Setiawangsa Perpustakaan Medan Idaman Perpustakaan Jabatan<br/>ISBN 9789673634958<br/>The Employee Experience : How To Attract Talent, Retain Top Performers, And Drive Resultsent://SD_ILS/0/SD_ILS:2557542025-12-10T14:56:10Z2025-12-10T14:56:10ZMaylett, Tracy Wride, Matthew D., author.<br/>2017<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781119294184<br/>Driven to delight : delivering world-class customer experience the Mercedes-Benz wayent://SD_ILS/0/SD_ILS:2373372025-12-10T14:56:10Z2025-12-10T14:56:10ZMichelli, Joseph A.<br/>2016<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789814660594<br/>Connect : how to use data and experience marketing to create lifetime customersent://SD_ILS/0/SD_ILS:2303852025-12-10T14:56:10Z2025-12-10T14:56:10ZPetersen, Lars Birkholm Person, Ron, 1948- Nash, Christopher.<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118963616<br/>How to buy property : using other people's time, money and experienceent://SD_ILS/0/SD_ILS:2074102025-12-10T14:56:10Z2025-12-10T14:56:10ZZutshi, Simon<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9789670484297<br/>The Apple experience : the secrets of delivering insanely great customer serviceent://SD_ILS/0/SD_ILS:1849242025-12-10T14:56:10Z2025-12-10T14:56:10ZGallo, Carmine.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071793209<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:1858852025-12-10T14:56:10Z2025-12-10T14:56:10ZSoudagar, Reza Iyer, Vinay Hildebrand, Volker<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071786973<br/>Becoming an exceptional executive coach : use your knowledge, experience, and intuition to help leaders excelent://SD_ILS/0/SD_ILS:1755272025-12-10T14:56:10Z2025-12-10T14:56:10ZFrisch, Michael H.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814416877<br/>The Principle Of Leadership : In The Light Of Islamic Herritage And The American Experienceent://SD_ILS/0/SD_ILS:2587742025-12-10T14:56:10Z2025-12-10T14:56:10ZAl-Huzaim, Yusuf bin 'Uthman<br/>2011<br/>Pusat Komuniti Sri Semarak Pustaka KL @ PPR Pinggiran Bukit Jalil Pustaka KL @ PPR Sri Sarawak Pustaka KL@ PPR Pudu Ulu Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9786035001137<br/>Branding unbound : the future of advertising, sales, and the brand experience in the wireless ageent://SD_ILS/0/SD_ILS:731692025-12-10T14:56:10Z2025-12-10T14:56:10ZMathieson, Rick<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9780814472873<br/>Your customer rules! : delivering the Me2B experiences that today's customers demandent://SD_ILS/0/SD_ILS:2303832025-12-10T14:56:10Z2025-12-10T14:56:10ZPrice, Bill Jaffe, David, 1963- author<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118954775<br/>What's the future of business? : changing the way businesses create experiencesent://SD_ILS/0/SD_ILS:2009002025-12-10T14:56:10Z2025-12-10T14:56:10ZSolis, Brian.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Medan Idaman<br/>ISBN 9781118456538<br/>The mobile marketing handbook : a step-by-step guide to creating dynamic mobile marketing campaignsent://SD_ILS/0/SD_ILS:1838552025-12-10T14:56:10Z2025-12-10T14:56:10ZDushinski, Kim, 1966-<br/>"Focusing on the continuing integration of mobile marketing into the daily lives of consumers-locally, nationally, and globally-this updated second edition reflects the most current trends in mobile marketing and offers step-by-step guidelines to creating and maintaining successful moblie-marketing campaigns. Based on 20 years of experience in the field, this reference shows how this cost-effective strategy can be used successfully by businesses of any size and includes detailed information on legal implications and tracking, avoiding common mistakes, and the most current online resources for mobile marketers. The easy-to-follow tips on building stronger consumer relationships through apps and social networking will help any company put their message in the palms of customers' hands"--Provided by publisher.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780910965903<br/>The Method method : 7 obsessions that helped our scrappy start-up turn an industry upside downent://SD_ILS/0/SD_ILS:1808002025-12-10T14:56:10Z2025-12-10T14:56:10ZRyan, Eric Lowry, Adam Conley, Lucas<br/>"An inspiring case study for the next generation of start- ups by the unconventional founders of Method. Founded ten years ago by childhood pals Eric Ryan and Adam Lowry, Method has been making headlines and profits with a revolutionary blend of culture and commerce, style and substance. Today, Method's ecofriendly soaps, detergents, and cleaners are ubiquitous in stores, capturing valuable shelf space long dominated by the tired old products of giants P&G and Unilever. Ryan and Lowry obsess over seven principles at the heart of Method's business philosophy, including: Kick Ass at Fast: Use small size to your advantage; by bringing innovations to market faster, you can stay out in front of larger rivals. Inspire Advocates: Rather than getting caught up in costly battles for market share, foster deeper relationships with fewer customers in pursuit of greater wallet share. Win on Product Experience : Beyond satisfying your customers' rational needs, design experiences for them. The Method Method is an irreverent, candid, firsthand case study. Readers will learn how today's consumers behave, how today's companies compete, and how both groups are acting together to drive profound global change"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591843993<br/>Identity crisis : the experiences of brand identityent://SD_ILS/0/SD_ILS:1836402025-12-10T14:56:10Z2025-12-10T14:56:10ZChoi's Gallery<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781611750058<br/>Start something that mattersent://SD_ILS/0/SD_ILS:1726952025-12-10T14:56:10Z2025-12-10T14:56:10ZMycoskie, Blake<br/>Known as the founder of TOMS Shoes and as a contestant on The Amazing Race, Mycoskie uses his experience with TOMS, as well as interviews with leaders of non-profits and corporations, to convey valuable lessons about entrepreneurship, transparency of leadership, and living by one's values.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781400069187<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:1471302025-12-10T14:56:10Z2025-12-10T14:56:10ZChesbrough, Henry William, 1956-<br/>"The father of Open Innovation is back, this time with his most expansive, most significant book yet. Open Innovation described a new paradigm for the management of industrial innovation in the 21st century: How useful industrial knowledge today is widely distributed around the world and firms must open up to work with external partners to commercialize internal innovations, and allow unused internal ideas to be taken to market by others externally. Chesbrough's forthcoming Open Services Innovation demonstrates how the open innovation approach applies to companies both in the service businesses and those that want to be there. The book explains how companies must make two crucial shifts: one from products to services; and the other from closed to open innovation. Readers will discover: A competitive strategy and approach to business for today's services-based economy; A framework with guiding principles that will enable any business unit, company or industry to experience renewed growth and profits. Four new concepts are introduced and described in detail: Think of Your Business as a Services Business Co-Create with Customers and Partners Extend Services Innovation Outside Your Organization Transform Your Business Model with Services and Open Innovation Also learn about Services Innovation in Large and Smaller Companies, Open Services Innovation for Services Businesses, and Services Innovation in Emerging Economies Chesbrough enlightens his readers by explaining the need to develop a new perspective about business, one that rethinks the business models in a services-based economy. Chesbrough establishes that the future prosperity of companies comes from progressive shift to a largely services-based economy, driven by continued innovation. Chesbrough provides more than anecdotal material on how we must view industries, he leads us to examine how we do business. It is one thing to think of the automobile as a means for transportation, it's another to thing to provide transportation services over a life time"--Provided by publisher.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470905746<br/>Unusually excellent : the necessary nine skills required for the practice of great leadershipent://SD_ILS/0/SD_ILS:1473162025-12-10T14:56:10Z2025-12-10T14:56:10ZHamm, John, 1959-<br/>"Master the fundamentals of leadership-at every stage in your career Often, when leaders experience trouble, they look to blame an outside source or expect a small tweak to right their ship. But many times they've actually lost their grip on the very basic foundation of leadership. The business environment may change, but no management trend can displace the core laws, proven over centuries, of excellent leadership. Unusually Excellent is an essential resource for leaders that brings these fundamentals together in a new and comprehensive way. This book will help leaders at any level keep their focus on the bedrock principles that will make them extraordinary. Thoroughly practical, day-to-day primer for achieving and maintaining their highest level of leadership, for today and for a lifetime The author's Harvard Business Review articles are among the most highly read in the magazine's history Written for all leaders who need to develop and renew their leadership skills Using a sports analogy, the author breaks the work of leaders into three parts: pregame: a matter of character; game day: a matter of competence; and postgame: a matter of consequence."--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470928431<br/>Social marketing to the business customer : listen to your B2B market, generate major account leads, and build client relationshipsent://SD_ILS/0/SD_ILS:1473082025-12-10T14:56:10Z2025-12-10T14:56:10ZGillin, Paul. Schwartzman, Eric<br/>"The social media craze has, ironically, given birth to one of the biggest booms in recent book publishing. The gaping hole in this market, however, is B2B. Nearly every social media book that's been published either targets the consumer market or treats B2B as an afterthought. If you search for "B2B social media marketing" on Amazon, the results revealed not a single relevant title. In fact, Paul's own two social media books both turn up in the top 10 results, despite the fact that neither of them directly targets this market. This is a stunning gap, given that some of the earliest adopters of social media were B2B companies like IBM, Sun Microsystems and Cisco. There is also plentiful evidence that B2B marketers are hungry for information about this topic. At the recent Inbound Marketing Summit in Boston, a show of hands from the audience of 350 marketers revealed that about 70% identified themselves as B2B. The authors' own consulting and speaking engagements, which were principally to consumer audiences a couple of years ago, are now almost entirely to B2B companies and trade associations. The Business Marketing Association estimates B2B marketing spending at over $80 billion annually. Among the top 50 companies on the Fortune 500, nearly all have significant B2B sales. What's more, the B2B market tends to be less price sensitive than the consumer market, meaning that readers are more likely to pay a premium price for specialized guide and to buy in quantity. How Businesses Reach Businesses will build upon our extensive experience in this space, the authors' two successful social media books, and more than a decade of collective immersion in this topic. This will be a hands-on guide with plentiful examples, case studies and best practices. It will focus on the channels that are proving most effective for B2B marketers as well as on the topics that are unique to this segment, including prospecting for clients, long selling cycles and high-ticket items, using social media for long-term client relationships, corporate transparency and policies, etc"--<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470639337<br/>