Search Results for Hernon, Peter.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dHernon$00252C$002bPeter.$0026ps$003d300?dt=list2026-01-26T23:26:07ZGetting started with evaluationent://SD_ILS/0/SD_ILS:2325042026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838911952<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:2312922026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter Altman, Ellen. Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913086<br/>Managing with data : using ACRLMetrics and PLAmetricsent://SD_ILS/0/SD_ILS:2325092026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter Dugan, Robert E., 1952- Matthews, Joseph R.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838912430<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Shaping the future : advancing the understanding of leadershipent://SD_ILS/0/SD_ILS:1475832026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781598846157<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Improving the quality library services for students with disabilitiesent://SD_ILS/0/SD_ILS:777992026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter Calvert, Philip.<br/>2006<br/>ISBN 9781591583004<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>Improving the quality library services for students with disabilitiesent://SD_ILS/0/SD_ILS:778002026-01-26T23:26:07Z2026-01-26T23:26:07ZHernon, Peter<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781591583004<br/>