Search Results for How, How, - Narrowed by: Customer relationsSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dHow$00252C$002bHow$00252C$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations$002509Customer$002brelations$0026ic$003dtrue$0026ps$003d300?2025-12-25T20:16:26ZA stakeholder approach to issues managementent://SD_ILS/0/SD_ILS:1849572025-12-25T20:16:26Z2025-12-25T20:16:26ZBoutilier, Robert, 1950-<br/>Offers a fact-based strategy development process for managing issues and controversies. The book shows practitioners how to ground their strategic advice on empirical research that reveals the socio-political dynamics of the issue. It is the first book to approach issues management from a blended application of advances in stakeholder theory and social network analysis. Readers learn how to track the socio-political environment in order to (a) avoid risks and crises, (b) obtain essential environmental scanning information for strategy development or adjustment, and (c) secure the organization's reputation and access to vital resources.<br/>2013 2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606490976<br/>TRUE STORY : How to Combine Story and Action to Transform Your Business /​ent://SD_ILS/0/SD_ILS:2877502025-12-25T20:16:26Z2025-12-25T20:16:26ZMontague, Ty, author.<br/>Is your company a storyteller or a storydoer? The old way to market a business was storytelling. But in today's world, simply communicating your brand's story in the hope that customers will listen is no longer enough. Instead, your authentic brand must be evident in every action the organization undertakes. Today's most successful businesses are storydoers. These companies create products and services that, from the very beginning, are manifestations of an authentic and meaningful story, one told primarily through action, not advertising. In True Story, creative executive Ty Montague argues that any business, regardless of size or industry, can embrace the principles of storydoing. Indeed, our best-run companies, from small start-ups to global conglomerates, organize around a coherent narrative that is then broadcast through every action they take (from product design to customer service to marketing). Montague shows why storydoing firms are nimble, more adaptive to change, and more efficiently run businesses.<br/>2013<br/>Pustaka KL @ Keramat<br/>ISBN 9781422170687<br/>Smarter selling : how to grow sales by building trusted relationships /​ent://SD_ILS/0/SD_ILS:2868592025-12-25T20:16:26Z2025-12-25T20:16:26ZDugdale, Keith Lambert, David<br/>2011<br/>Pustaka KL @ Keramat<br/>ISBN 9780273750444<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)ent://SD_ILS/0/SD_ILS:2873252025-12-25T20:16:26Z2025-12-25T20:16:26ZKerpen, Dave<br/>2011<br/>Pustaka KL @ Keramat<br/>ISBN 9780071813723<br/>How companies win : profiting from demand-driven business models no matter what business you're inent://SD_ILS/0/SD_ILS:1371602025-12-25T20:16:26Z2025-12-25T20:16:26ZKash, Rick Calhoun, David<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780062000453<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:1237392025-12-25T20:16:26Z2025-12-25T20:16:26ZGillin, Paul.<br/>2009 2008<br/>ISBN 9781884956850<br/>Rules to break & laws to follow : How your business can beat the crisis of short-termisment://SD_ILS/0/SD_ILS:1005642025-12-25T20:16:26Z2025-12-25T20:16:26ZPeppers, Don Rogers, Martha, PhD.<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470227541<br/>The Brandpromise : How Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:1050602025-12-25T20:16:26Z2025-12-25T20:16:26ZKnapp, Duane E.<br/>2008<br/>ISBN 9780071494410<br/>Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & lifeent://SD_ILS/0/SD_ILS:1133432025-12-25T20:16:26Z2025-12-25T20:16:26ZGitomer's, Jeffrey<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137154104<br/>We are smarter than me : how to unleash the power of crowds in your businessent://SD_ILS/0/SD_ILS:2783552025-12-25T20:16:26Z2025-12-25T20:16:26ZLibert, Barry Spector, Jon<br/>2008<br/>ISBN 9780132244794<br/>How to talk to customers : Creat a great impression every time with magicent://SD_ILS/0/SD_ILS:1004532025-12-25T20:16:26Z2025-12-25T20:16:26ZBerenbaum, Diane 1956- Larkin, Tom 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780787987527<br/>What the customer wants you to know : How everybody needs to think differently about salesent://SD_ILS/0/SD_ILS:1240762025-12-25T20:16:26Z2025-12-25T20:16:26ZCharan, Ram<br/>2007<br/>ISBN 9780141036878<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:772142025-12-25T20:16:26Z2025-12-25T20:16:26ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:791322025-12-25T20:16:26Z2025-12-25T20:16:26ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Sell the brand first : how to sell your brand and create lasting customer loyaltyent://SD_ILS/0/SD_ILS:792532025-12-25T20:16:26Z2025-12-25T20:16:26ZStiff, Dan.<br/>2006<br/>ISBN 9780071470421<br/>Outside innovation : how your customers will co-design your campany's futureent://SD_ILS/0/SD_ILS:971182025-12-25T20:16:26Z2025-12-25T20:16:26ZSeybold, Patricia B.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780061135903<br/>The golden apple : how to grow opportunity and harvest successent://SD_ILS/0/SD_ILS:847702025-12-25T20:16:26Z2025-12-25T20:16:26ZAaronson, Kathy<br/>2006<br/>ISBN 9780471777823<br/>Satisfaction : how every great company listens to the voice of the customerent://SD_ILS/0/SD_ILS:1088002025-12-25T20:16:26Z2025-12-25T20:16:26ZDenove, Chris. Power, James D.<br/>2006<br/>ISBN 9781591841647<br/>Say the magic words : how to get what you want from the people who have what you needent://SD_ILS/0/SD_ILS:536842025-12-25T20:16:26Z2025-12-25T20:16:26ZPadwa, Lynette<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Sri Sabah Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780142002124<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:778132025-12-25T20:16:26Z2025-12-25T20:16:26ZStinnett, Bell<br/>2005<br/>ISBN 9780071441889<br/>Golden circle secrets : b how to achieve consistent sales success through customer values and expectationsent://SD_ILS/0/SD_ILS:845152025-12-25T20:16:26Z2025-12-25T20:16:26ZMidgley, Ben<br/>2005<br/>ISBN 9780471718574<br/>Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performanceent://SD_ILS/0/SD_ILS:820362025-12-25T20:16:26Z2025-12-25T20:16:26ZBatterley, Richard<br/>2004<br/>ISBN 9780074713747<br/>Loyalty rules!: how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:15392025-12-25T20:16:26Z2025-12-25T20:16:26ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>The customer revolution : how to thrive when customers are in controlent://SD_ILS/0/SD_ILS:89692025-12-25T20:16:26Z2025-12-25T20:16:26ZSeybold, Patricia B.<br/>2001<br/>ISBN 9780712669849<br/>Loyalty ruels! : how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:111282025-12-25T20:16:26Z2025-12-25T20:16:26ZReichheld, Frederick F.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781578512058<br/>The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers firstent://SD_ILS/0/SD_ILS:15372025-12-25T20:16:26Z2025-12-25T20:16:26ZThompson, Harvey<br/>2000<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071352109<br/>Delivering customers service : how to win a competitive edge through managing customer relationships successfullyent://SD_ILS/0/SD_ILS:306972025-12-25T20:16:26Z2025-12-25T20:16:26ZPayne, Shelia<br/>1999<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780717297405<br/>