Search Results for Interpersonal - Narrowed by: Management and EconomicSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dInterpersonal$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253ABUSS_ECO$002509Management$002band$002bEconomic$0026ps$003d300?2025-11-05T12:01:13ZThe art of people : the 11 simple people skills that will get you everything you wantent://SD_ILS/0/SD_ILS:2350672025-11-05T12:01:13Z2025-11-05T12:01:13ZKerpen, Dave, author<br/>2016<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780241250778<br/>Working with difficult people : handling the ten types of problem people without losing your mindent://SD_ILS/0/SD_ILS:2509662025-11-05T12:01:13Z2025-11-05T12:01:13ZHakim, Amy Cooper Solomon, Muriel<br/>2016<br/>Perpustakaan Medan Idaman<br/>ISBN 9780143111870<br/>Bos anda okey?ent://SD_ILS/0/SD_ILS:2261832025-11-05T12:01:13Z2025-11-05T12:01:13ZRahim Ellias, 1954- author. Yasser Rahmad, 1986- author Mariam Mohamed Nor, author.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Muhibbah Perpustakaan Kuala Lumpur, Cawangan Bandar Tun Razak Perpustakaan Lembah Pantai Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9789670896014<br/>The impact codeent://SD_ILS/0/SD_ILS:2264032025-11-05T12:01:13Z2025-11-05T12:01:13ZTyler, Simon, author<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Jabatan<br/>ISBN 9781907794650<br/>The politics of promotion : how high-achieving women get ahead and stay aheadent://SD_ILS/0/SD_ILS:2305192025-11-05T12:01:13Z2025-11-05T12:01:13ZMarcus, Bonnie R., 1948-<br/>2015<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118997420<br/>Steal the show : from speeches to job interviews to deal-closing pitches, how to guarantee a standing ovation for all the performances in your lifeent://SD_ILS/0/SD_ILS:2385822025-11-05T12:01:13Z2025-11-05T12:01:13ZPort, Michael<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780544555181<br/>Backstabbers and bullies : how to cope with the dark side of people at workent://SD_ILS/0/SD_ILS:2405312025-11-05T12:01:13Z2025-11-05T12:01:13ZFurnham, Adrian<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781472915504<br/>The Complete Guide to Professional Networking : The Secrets of Online and Offline Successent://SD_ILS/0/SD_ILS:2259382025-11-05T12:01:13Z2025-11-05T12:01:13ZPhillips, Simon<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur<br/>ISBN 9780749468910<br/>Difficult conversationsent://SD_ILS/0/SD_ILS:2129762025-11-05T12:01:13Z2025-11-05T12:01:13ZManser, Martin<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Jabatan Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781471801662<br/>The leader's guide to managing people : how to use soft skills to get hard resultsent://SD_ILS/0/SD_ILS:2192402025-11-05T12:01:13Z2025-11-05T12:01:13ZBrent, Mike Dent, Fiona Elsa<br/>2014<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9780273779452<br/>Good leaders ask great questions : your foundation for successful leadershipent://SD_ILS/0/SD_ILS:2347012025-11-05T12:01:13Z2025-11-05T12:01:13ZMaxwell, John C.<br/>2014<br/>Perpustakaan Lembah Pantai<br/>ISBN 9781455548040<br/>Giving effective feedback : check in regularly, handle tough conversations, bring out the bestent://SD_ILS/0/SD_ILS:2484422025-11-05T12:01:13Z2025-11-05T12:01:13Z2014<br/>Perpustakaan Medan Idaman Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9781625275424<br/>The ORG : the underlying logic of the officeent://SD_ILS/0/SD_ILS:2056312025-11-05T12:01:13Z2025-11-05T12:01:13ZFisman, Raymond, author Sullivan, Tim, 1970-, author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781455525201<br/>HBR's 10 must reads on communicationent://SD_ILS/0/SD_ILS:2077062025-11-05T12:01:13Z2025-11-05T12:01:13Z2013<br/>Perpustakaan Kuala Lumpur Pustaka KL @ Keramat<br/>ISBN 9781422189863<br/>Art of explanation : making your ideas, products, and services easier to understandent://SD_ILS/0/SD_ILS:2090632025-11-05T12:01:13Z2025-11-05T12:01:13ZLeFever, Lee, 1973-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118374580<br/>Give and take : a revolutionary approach to successent://SD_ILS/0/SD_ILS:2091082025-11-05T12:01:13Z2025-11-05T12:01:13ZGrant, Adam M.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780670026555<br/>Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behaviorent://SD_ILS/0/SD_ILS:2198612025-11-05T12:01:13Z2025-11-05T12:01:13ZPatterson, Kerry, 1946-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071829311<br/>Humble inquiry : the gentle art of asking instead of tellingent://SD_ILS/0/SD_ILS:2198692025-11-05T12:01:13Z2025-11-05T12:01:13ZSchein, Edgar H.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781609949815<br/>Conversations that get results and inspire collaboration : engage your team, your peers, and your manager to take actionent://SD_ILS/0/SD_ILS:2198532025-11-05T12:01:13Z2025-11-05T12:01:13ZHayashi, Shawn Kent.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071805933<br/>I hear you : repair communication breakdowns, negotiate successfully, and build consensus... in three simple stepsent://SD_ILS/0/SD_ILS:2199022025-11-05T12:01:13Z2025-11-05T12:01:13ZEbenstein, Donny<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780814432198<br/>Influencer : the new science of leading changeent://SD_ILS/0/SD_ILS:2199082025-11-05T12:01:13Z2025-11-05T12:01:13ZGrenny, Joseph, author Grenny, Joseph.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071808866<br/>The introverted leader : building on your quiet strengthent://SD_ILS/0/SD_ILS:2199152025-11-05T12:01:13Z2025-11-05T12:01:13ZKahnweiler, Jennifer B.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781609942007<br/>Opening doors to teamwork and collaboration : 4 keys that change everythingent://SD_ILS/0/SD_ILS:2199482025-11-05T12:01:13Z2025-11-05T12:01:13ZKatz, Judy H., 1950- Miller, Frederick A., 1946-<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781609947989<br/>The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performanceent://SD_ILS/0/SD_ILS:2135212025-11-05T12:01:13Z2025-11-05T12:01:13ZMitchell, Dave<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9781118726839<br/>How to talk to absolutely anyone : confident communication in every situationent://SD_ILS/0/SD_ILS:2135542025-11-05T12:01:13Z2025-11-05T12:01:13ZRhodes, Mark, 1966-<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780857084026<br/>Power verbs for managers and executives : hundreds of verbs and phrases to communicate more dynamically and effectivelyent://SD_ILS/0/SD_ILS:2187272025-11-05T12:01:13Z2025-11-05T12:01:13ZFaulkner, Michael Lawrence.<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780133158809<br/>Power verbs for career consultants, coaches, and mentors : hundreds of verbs and phrases to get the best out of your employees, teams, and clientsent://SD_ILS/0/SD_ILS:2187312025-11-05T12:01:13Z2025-11-05T12:01:13ZFaulkner, Michael Lawrence. Faulkner-Lunsford, Michelle.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9780133154061<br/>How to speak so people listen : grab their attention and get your message heardent://SD_ILS/0/SD_ILS:2192292025-11-05T12:01:13Z2025-11-05T12:01:13ZClayton, Mike, author.<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Jabatan<br/>ISBN 9780273786375<br/>Getting to we : negotiating agreements for highly collaborative relationshipsent://SD_ILS/0/SD_ILS:2380912025-11-05T12:01:13Z2025-11-05T12:01:13ZNyden, Jeanette Vitasek, Kate Frydlinger, David<br/>2013<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781137297181<br/>Work with meent://SD_ILS/0/SD_ILS:2505402025-11-05T12:01:13Z2025-11-05T12:01:13ZAnnis, Barbara Gray, John, 1951-, author<br/>2013<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780349405025<br/>Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meetent://SD_ILS/0/SD_ILS:1912432025-11-05T12:01:13Z2025-11-05T12:01:13ZKaufman, Ron<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789810718329<br/>Dealing with people you can't stand : how to bring out the best in people at their worstent://SD_ILS/0/SD_ILS:1990082025-11-05T12:01:13Z2025-11-05T12:01:13ZBrinkman, Rick. Kirschner, Rick.<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Jabatan<br/>ISBN 9781259011535<br/>Impact : impress your way to successent://SD_ILS/0/SD_ILS:1808952025-11-05T12:01:13Z2025-11-05T12:01:13ZVickers, Amanda Bavister, Steve. Smith, Jackie Vickers, Amanda. Personal impact<br/>2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780273761617<br/>Real leaders don't boss : inspire, motivate, and earn respect from employees and watch your organization soarent://SD_ILS/0/SD_ILS:1855442025-11-05T12:01:13Z2025-11-05T12:01:13ZEich, Ritch K.<br/>2012<br/>Perpustakaan Kuala Lumpur Pustaka KL @ Keramat<br/>ISBN 9789833832651<br/>Clients, clients, and more clients : create an endless stream of new business with the power of psychologyent://SD_ILS/0/SD_ILS:1859272025-11-05T12:01:13Z2025-11-05T12:01:13ZKase, Larina<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071770750<br/>Communicate with confidence! : how to say it right the first time and every timeent://SD_ILS/0/SD_ILS:1859282025-11-05T12:01:13Z2025-11-05T12:01:13ZBooher, Dianna Daniels.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071770132<br/>People skills at workent://SD_ILS/0/SD_ILS:1862312025-11-05T12:01:13Z2025-11-05T12:01:13ZBerman, Evan M. Berman, Dira<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781420093858<br/>Communication strategies for today's managerial leaderent://SD_ILS/0/SD_ILS:1871302025-11-05T12:01:13Z2025-11-05T12:01:13ZRoebuck, Deborah Britt<br/>This book provides the communication principles that are so critical for today's managerial leader. It builds a solid foundation while it guides readers in strategies to enhance their written, oral, and interpersonal communication skills.<br/>2012<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606491997<br/>Guide to managing up and across.ent://SD_ILS/0/SD_ILS:2051722025-11-05T12:01:13Z2025-11-05T12:01:13Z2012<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781422187609<br/>The power of framing : creating the language of leadershipent://SD_ILS/0/SD_ILS:1413372025-11-05T12:01:13Z2025-11-05T12:01:13ZFairhurst, Gail Theus<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470494523<br/>Conversations for change : 12 ways to say it right when it matters mostent://SD_ILS/0/SD_ILS:1465162025-11-05T12:01:13Z2025-11-05T12:01:13ZHayashi, Shawn Kent.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780071745284<br/>Shine : using brain science to get the best from your peopleent://SD_ILS/0/SD_ILS:1465932025-11-05T12:01:13Z2025-11-05T12:01:13ZHallowell, Edward M.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781591399230<br/>The blame game : how the hidden rules of credit and blame determine our success or failureent://SD_ILS/0/SD_ILS:1912232025-11-05T12:01:13Z2025-11-05T12:01:13ZDattner, Ben Dahl, Darren<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781439169575<br/>Success in six cups of coffee : how smart networking conquers hidden obstaclesent://SD_ILS/0/SD_ILS:1920162025-11-05T12:01:13Z2025-11-05T12:01:13ZBethencourt, Pino<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780230347878<br/>The Rowers' code : a business parable how to pull together as a team-and win!ent://SD_ILS/0/SD_ILS:1677952025-11-05T12:01:13Z2025-11-05T12:01:13ZKrichko, Marilyn Rollinson, Jane<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Gombak Setia<br/>ISBN 9781601631657<br/>Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environmentent://SD_ILS/0/SD_ILS:1858912025-11-05T12:01:13Z2025-11-05T12:01:13ZPolsky, Lawrence. Gerschel, Antoine.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071756167<br/>Introducing professional communication skills for undergraduatesent://SD_ILS/0/SD_ILS:1864092025-11-05T12:01:13Z2025-11-05T12:01:13ZSumathi Renganathan<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789834703592<br/>Elephant in the room : how relationships make or break the success of leaders and organizationsent://SD_ILS/0/SD_ILS:1753312025-11-05T12:01:13Z2025-11-05T12:01:13ZSmith, Diana McLain, 1950-<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781118015421<br/>The elements of power : lessons on leadership and influenceent://SD_ILS/0/SD_ILS:1481612025-11-05T12:01:13Z2025-11-05T12:01:13ZBacon, Terry R.<br/>2011<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814415115<br/>Harvard business review on communicating effectively.ent://SD_ILS/0/SD_ILS:1481822025-11-05T12:01:13Z2025-11-05T12:01:13Z2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781422162514<br/>Individuals and identity in economicsent://SD_ILS/0/SD_ILS:2075752025-11-05T12:01:13Z2025-11-05T12:01:13ZDavis, John Bryan.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781107001923<br/>Credibility : how leaders gain and lose it, why people demand itent://SD_ILS/0/SD_ILS:2099982025-11-05T12:01:13Z2025-11-05T12:01:13ZKouzes, James M., 1945- Posner, Barry Z.<br/>2011<br/>Perpustakaan Kuala Lumpur Pustaka KL @ Keramat<br/>ISBN 9780470651711<br/>Teknik terhebat meledakkan potensi tersembunyient://SD_ILS/0/SD_ILS:2156942025-11-05T12:01:13Z2025-11-05T12:01:13ZSlater, Rus, 1961- Muhammad Firdaus Ariff<br/>2011<br/>Perpustakaan Jabatan Perpustakaan Lembah Pantai<br/>ISBN 9789673691388<br/>Dealing with difficult peopleent://SD_ILS/0/SD_ILS:1353512025-11-05T12:01:13Z2025-11-05T12:01:13ZLilley, Roy C.<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780749456603<br/>Dealing with difficult people for rookiesent://SD_ILS/0/SD_ILS:1358872025-11-05T12:01:13Z2025-11-05T12:01:13ZKay, Frances<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780462099781<br/>It's not just who you know : transform your life (and your organization) by turning colleagues and contacts into lasting, genuine relationshipsent://SD_ILS/0/SD_ILS:1369922025-11-05T12:01:13Z2025-11-05T12:01:13ZSpaulding, Tommy.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780307589132<br/>The communication problem solver : simple tools and techniques for busy managersent://SD_ILS/0/SD_ILS:1465132025-11-05T12:01:13Z2025-11-05T12:01:13ZCarroll, Nannette Rundle.<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814413081<br/>Everyone communicates, few connectent://SD_ILS/0/SD_ILS:1637742025-11-05T12:01:13Z2025-11-05T12:01:13ZMaxwell, John C 1947- Normah Mohd. Sir<br/>2010<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Desa Tun Razak Perpustakaan Kuala Lumpur, Cawangan Gombak Setia<br/>ISBN 9789673690909<br/>Soft skills: the what, the why, the howent://SD_ILS/0/SD_ILS:1689562025-11-05T12:01:13Z2025-11-05T12:01:13ZNik Safiah Nik Ismail<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789679429312<br/>Just listen : discover the secret to getting through to absolutely anyoneent://SD_ILS/0/SD_ILS:2381092025-11-05T12:01:13Z2025-11-05T12:01:13ZGoulston, Mark<br/>2010<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780814436479<br/>How to instantly connect with anyone : 96 all-new little tricks fir big success in relationshipsent://SD_ILS/0/SD_ILS:1188452025-11-05T12:01:13Z2025-11-05T12:01:13ZLowndes, Leil<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071545853<br/>I hate people! : kick loose from the overbearing and underhanded jerks at work and get what you want out of your jobent://SD_ILS/0/SD_ILS:1208022025-11-05T12:01:13Z2025-11-05T12:01:13ZLittman, Jonathan Hershon, Marc<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780316032292<br/>Love leadership : the new way to lead in a fear-based worldent://SD_ILS/0/SD_ILS:1307492025-11-05T12:01:13Z2025-11-05T12:01:13ZBryant, John Hope<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780470428788<br/>Managing business & professional communicationent://SD_ILS/0/SD_ILS:1008072025-11-05T12:01:13Z2025-11-05T12:01:13ZDodd, Carley H.<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780205524860<br/>Briliant answers to tough interview questions : Smart answers to whatever they can throw at youent://SD_ILS/0/SD_ILS:1041122025-11-05T12:01:13Z2025-11-05T12:01:13ZHodgson, Susan<br/>2008<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780273714644<br/>Fasilitator efektif & dinamikent://SD_ILS/0/SD_ILS:1191312025-11-05T12:01:13Z2025-11-05T12:01:13ZMohammad Azizi Shah Mohamed Arip Nazariah Abdul Samad<br/>2008<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Internet Bergerak Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9789675226007<br/>Little teal book of trust : how to earn it, grow it, and keep it to become a trusted advisor in sales, business, & lifeent://SD_ILS/0/SD_ILS:1133432025-11-05T12:01:13Z2025-11-05T12:01:13ZGitomer's, Jeffrey<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780137154104<br/>Perfect phrases for dealing with difficult situations at work : hundreds of ready-to-use phrases for coming out on top even in the toughest office conditionsent://SD_ILS/0/SD_ILS:1851802025-11-05T12:01:13Z2025-11-05T12:01:13ZBenjamin, Susan, 1957-<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780071597326<br/>201 smart ways to handle the toughest people issuesent://SD_ILS/0/SD_ILS:1470472025-11-05T12:01:13Z2025-11-05T12:01:13ZOliver, Vicky<br/>2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9789833831746<br/>Perfect phrases for dealing with difficult situations at work : hundreds of ready-to-use phrases for coming out on top even in the toughest office conditionsent://SD_ILS/0/SD_ILS:2392302025-11-05T12:01:13Z2025-11-05T12:01:13ZBenjamin, Susan, 1957-<br/>2008<br/>Perpustakaan Lembah Pantai<br/>ISBN 9789814646697<br/>The first-time manager's guide to team buildingent://SD_ILS/0/SD_ILS:923802025-11-05T12:01:13Z2025-11-05T12:01:13ZTopchik, Gary S.<br/>2007<br/>Perpustakaan Jabatan Perpustakaan Kuala Lumpur<br/>ISBN 9780814474297<br/>How to talk to customers : Creat a great impression every time with magicent://SD_ILS/0/SD_ILS:1004532025-11-05T12:01:13Z2025-11-05T12:01:13ZBerenbaum, Diane 1956- Larkin, Tom 1953-<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur<br/>ISBN 9780787987527<br/>Toxic people : Decontaminate difficult people at work without using weapons or duct tapeent://SD_ILS/0/SD_ILS:1005672025-11-05T12:01:13Z2025-11-05T12:01:13ZSue, Marsha Petrie<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul<br/>ISBN 9780470147689<br/>Socialisingent://SD_ILS/0/SD_ILS:1062872025-11-05T12:01:13Z2025-11-05T12:01:13ZKing, David Lowe, Susan Pile, Louise<br/>2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781900783941<br/>Socialisingent://SD_ILS/0/SD_ILS:1071092025-11-05T12:01:13Z2025-11-05T12:01:13ZKing, David Lowe, Susan Pile, Louise<br/>2007<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781900783941<br/>Fit in stand out : mastering the FISO factor for success in business and lifeent://SD_ILS/0/SD_ILS:702712025-11-05T12:01:13Z2025-11-05T12:01:13ZMcGarvie, Blythe J<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780071460798<br/>Fit in stand out : mastering the FISO factor for success in business and lifeent://SD_ILS/0/SD_ILS:731742025-11-05T12:01:13Z2025-11-05T12:01:13ZMcGarvie, Blythe J<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780071460798<br/>Creative We change I-Thinking to WE-Thinking build a healthy, thriving organizationent://SD_ILS/0/SD_ILS:737862025-11-05T12:01:13Z2025-11-05T12:01:13ZGlaser , Judith E.<br/>2005<br/>Perpustakaan Jabatan<br/>ISBN 9789833246663<br/>The loyalty advantage: essential steps to energize your company, your customers, your brand.ent://SD_ILS/0/SD_ILS:703202025-11-05T12:01:13Z2025-11-05T12:01:13ZDurkin, Dianne<br/>2005<br/>Perpustakaan Kuala Lumpur, Cawangan Setiawangsa<br/>ISBN 9780814408179<br/>Successful manager's handbookent://SD_ILS/0/SD_ILS:1347992025-11-05T12:01:13Z2025-11-05T12:01:13Z2002<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781405341554<br/>