Search Results for Jacka, J. Mike - Narrowed by: English SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dJacka$00252C$002bJ.$002bMike$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ps$003d300?dt=list 2025-12-13T12:27:56Z Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:130655 2025-12-13T12:27:56Z 2025-12-13T12:27:56Z Jacka, J. Mike<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780470444580<br/> Business process mapping : improving customer satisfaction ent://SD_ILS/0/SD_ILS:132982 2025-12-13T12:27:56Z 2025-12-13T12:27:56Z Jacka, J. Mike<br/>2009<br/>ISBN&#160;9780470444580<br/>