Search Results for Libraries -- Customer servicesSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dLibraries$002b$002b--$002b$002bCustomer$002bservices$0026ps$003d300?2025-03-24T10:16:20ZAssessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:2312922025-03-24T10:16:20Z2025-03-24T10:16:20ZHernon, Peter Altman, Ellen. Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913086<br/>New routes to library success : 100+ ideas from outside the stacksent://SD_ILS/0/SD_ILS:2317362025-03-24T10:16:20Z2025-03-24T10:16:20ZDoucett, Elisabeth, author.<br/>2015<br/>Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913130<br/>Leading libraries : how to create a service cultureent://SD_ILS/0/SD_ILS:2325052025-03-24T10:16:20Z2025-03-24T10:16:20ZVanDuinkerken, Wyoma Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913123<br/>Lean library management : eleven strategies for reducing costs and improving customer servicesent://SD_ILS/0/SD_ILS:1616112025-03-24T10:16:20Z2025-03-24T10:16:20ZHuber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781555707323<br/>Defusing the angry patron : a how-to-do-it manual for librariansent://SD_ILS/0/SD_ILS:2162282025-03-24T10:16:20Z2025-03-24T10:16:20ZRubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN 9781555707316<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-03-24T10:16:20Z2025-03-24T10:16:20ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1168712025-03-24T10:16:20Z2025-03-24T10:16:20ZHernon, Peter Whitman, John R.<br/>2009<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9788184082425<br/>Creating the customer-driven library : building on the bookstore modelent://SD_ILS/0/SD_ILS:930322025-03-24T10:16:20Z2025-03-24T10:16:20ZWoodward, Jeannette A.<br/>2005<br/>ISBN 9780838908884<br/>Delivering satisfaction and service quality : a customer-based approach for librariesent://SD_ILS/0/SD_ILS:1006922025-03-24T10:16:20Z2025-03-24T10:16:20ZHernon, Peter Whitman, John R.<br/>2001<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838907894<br/>