Search Results for Libraries -- Customer services - Narrowed by: Reference SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dLibraries$002b$002b--$002b$002bCustomer$002bservices$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AREFERENCE$002509Reference$0026ps$003d300?dt=list 2025-04-25T13:20:24Z Assessing service quality : satisfying the expectations of library customers ent://SD_ILS/0/SD_ILS:231292 2025-04-25T13:20:24Z 2025-04-25T13:20:24Z Hernon, Peter&#160;Altman, Ellen.&#160;Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838913086<br/> Leading libraries : how to create a service culture ent://SD_ILS/0/SD_ILS:232505 2025-04-25T13:20:24Z 2025-04-25T13:20:24Z VanDuinkerken, Wyoma&#160;Customer relations.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838913123<br/> Lean library management : eleven strategies for reducing costs and improving customer services ent://SD_ILS/0/SD_ILS:161611 2025-04-25T13:20:24Z 2025-04-25T13:20:24Z Huber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781555707323<br/>