Search Results for Libraries -- Customer services - Narrowed by: 2011 SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dLibraries$002b$002b--$002b$002bCustomer$002bservices$0026qf$003dPUBDATE$002509Publication$002bDate$0025092011$0025092011$0026ps$003d300? 2026-10-28T04:07:08Z Lean library management : eleven strategies for reducing costs and improving customer services ent://SD_ILS/0/SD_ILS:161611 2026-10-28T04:07:08Z 2026-10-28T04:07:08Z Huber, John J., 1958-<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9781555707323<br/> Defusing the angry patron : a how-to-do-it manual for librarians ent://SD_ILS/0/SD_ILS:216228 2026-10-28T04:07:08Z 2026-10-28T04:07:08Z Rubin, Rhea Joyce, 1950-<br/>2011<br/>ISBN&#160;9781555707316<br/>