Search Results for Libraries -- Evaluation - Narrowed by: Reference SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dLibraries$002b$002b--$002b$002bEvaluation$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AREFERENCE$002509Reference$0026ps$003d300?dt=list 2026-01-27T09:18:09Z Assessing service quality : satisfying the expectations of library customers ent://SD_ILS/0/SD_ILS:231292 2026-01-27T09:18:09Z 2026-01-27T09:18:09Z Hernon, Peter&#160;Altman, Ellen.&#160;Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838913086<br/> Managing with data : using ACRLMetrics and PLAmetrics ent://SD_ILS/0/SD_ILS:232509 2026-01-27T09:18:09Z 2026-01-27T09:18:09Z Hernon, Peter&#160;Dugan, Robert E., 1952-&#160;Matthews, Joseph R.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838912430<br/> Getting started with evaluation ent://SD_ILS/0/SD_ILS:232504 2026-01-27T09:18:09Z 2026-01-27T09:18:09Z Hernon, Peter&#160;Dugan, Robert E., 1952- author.&#160;Matthews, Joseph R., author.<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838911952<br/> Interpersonal skills, theory and practice : the librarian's guide to becoming a leader ent://SD_ILS/0/SD_ILS:176909 2026-01-27T09:18:09Z 2026-01-27T09:18:09Z Sheldon, Brooke E.<br/>2010<br/>Perpustakaan Kuala Lumpur&#160;Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9781591587446<br/> The teaching library : approaches to assessing information literacy instruction ent://SD_ILS/0/SD_ILS:121507 2026-01-27T09:18:09Z 2026-01-27T09:18:09Z 2008<br/>Perpustakaan Kuala Lumpur<br/>ISBN&#160;9780789031495<br/>