Search Results for Libraries -- Evaluation - Narrowed by: 2015 SirsiDynix Enterprise http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dLibraries$002b$002b--$002b$002bEvaluation$0026qf$003dPUBDATE$002509Publication$002bDate$0025092015$0025092015$0026ic$003dtrue$0026ps$003d300? 2026-02-16T09:21:45Z Assessing service quality : satisfying the expectations of library customers ent://SD_ILS/0/SD_ILS:231292 2026-02-16T09:21:45Z 2026-02-16T09:21:45Z Hernon, Peter&#160;Altman, Ellen.&#160;Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838913086<br/> Managing with data : using ACRLMetrics and PLAmetrics ent://SD_ILS/0/SD_ILS:232509 2026-02-16T09:21:45Z 2026-02-16T09:21:45Z Hernon, Peter&#160;Dugan, Robert E., 1952-&#160;Matthews, Joseph R.<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN&#160;9780838912430<br/>