Search Results for Management information system - Narrowed by: ManagementSirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dManagement$002binformation$002bsystem$0026qf$003dSUBJECT$002509Subject$002509Management$002509Management$0026ps$003d300?2025-11-05T05:26:28ZProcess mapping and managementent://SD_ILS/0/SD_ILS:1851812025-11-05T05:26:28Z2025-11-05T05:26:28ZConger, Sue A. Author<br/>As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part--mapping--the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part--improvement--provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called "leaning," and its purpose is to remove waste from an existing process. The second perspective is "cleaning," during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is "greening," which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final third of the book--error-proofing and metrics--presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts, and illustrates a method for proposing changes to executives in a "case for change." Overall, the book provides a blueprint of how to develop a discipline for process management that applies to any type of work.<br/>2011<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9781606491294<br/>Asas-asas menejemen perkantoran: Suatu pendekatan sistem informasi menejemenent://SD_ILS/0/SD_ILS:1825402025-11-05T05:26:28Z2025-11-05T05:26:28ZSastradipoera, Komaruddin<br/>2007<br/>ISBN 9789799848185<br/>Managing innformation and systems : the business perspectiveent://SD_ILS/0/SD_ILS:843222025-11-05T05:26:28Z2025-11-05T05:26:28ZCurry, Adrienne Flett , Peter Hollingsworth , Ivan<br/>2006<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780415355865<br/>Management information systemsent://SD_ILS/0/SD_ILS:601342025-11-05T05:26:28Z2025-11-05T05:26:28ZLucey, Terry<br/>2005<br/>ISBN 9781844801268<br/>Management information systemsent://SD_ILS/0/SD_ILS:602302025-11-05T05:26:28Z2025-11-05T05:26:28ZLucey, Terry<br/>2005<br/>ISBN 9781844801268<br/>