Search Results for Perception - Narrowed by: 1990
SirsiDynix Enterprise
http://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dPerception$0026qf$003dPUBDATE$002509Publication$002bDate$0025091990$0025091990$0026ps$003d300?dt=list
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Making friends
ent://SD_ILS/0/SD_ILS:39638
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Matthews, Andrew<br/>1990<br/>ISBN 9789810019532<br/>
Delivering quality service : balancing customer perceptions and expectations
ent://SD_ILS/0/SD_ILS:158266
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Zeithaml, Valarie A. Parasuraman, A. Berry, Leonard L.<br/>1990<br/>ISBN 9780029357019<br/>