Search Results for Public services (Libraries) -- Evaluation.SirsiDynix Enterprisehttp://kllibrary.dbkl.gov.my/client/en_US/pkl/pkl/qu$003dPublic$002bservices$002b$002528Libraries$002529$002b$002b--$002b$002bEvaluation.$0026ps$003d300?dt=list2025-03-21T16:00:35ZGetting Started In Service Design : A How To Do It Manual For Librariansent://SD_ILS/0/SD_ILS:2666742025-03-21T16:00:35Z2025-03-21T16:00:35ZMarquez, Joe J., Downey, Annie,<br/>2017<br/>ISBN 9780838915646<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:2312922025-03-21T16:00:35Z2025-03-21T16:00:35ZHernon, Peter Altman, Ellen. Dugan, Robert E., 1952-<br/>2015<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838913086<br/>Getting started with evaluationent://SD_ILS/0/SD_ILS:2325042025-03-21T16:00:35Z2025-03-21T16:00:35ZHernon, Peter Dugan, Robert E., 1952- author. Matthews, Joseph R., author.<br/>2014<br/>Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9780838911952<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:1873042025-03-21T16:00:35Z2025-03-21T16:00:35ZHernon, Peter. Altman, Ellen<br/>2010<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838910214<br/>Public services in law libraries : evolution and innovation in the 21st centuryent://SD_ILS/0/SD_ILS:1151062025-03-21T16:00:35Z2025-03-21T16:00:35Z2007<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780789037152<br/>Measuring library performance : principles and techniquesent://SD_ILS/0/SD_ILS:901892025-03-21T16:00:35Z2025-03-21T16:00:35ZBrophy, Peter<br/>2006<br/>Perpustakaan Kuala Lumpur, Cawangan Bandar Baru Sentul Perpustakaan Kuala Lumpur Perpustakaan Kuala Lumpur, Cawangan Taman Tun Dr Ismail<br/>ISBN 9781856045933<br/>Demonstrating results : Using outcome measurement in your libraryent://SD_ILS/0/SD_ILS:1153412025-03-21T16:00:35Z2025-03-21T16:00:35ZRubin, Rhea Joyce.<br/>2006<br/>Perpustakaan Jabatan<br/>ISBN 9780838935606<br/>How libraries and librarians help : A guide to identifying user-centered outcomesent://SD_ILS/0/SD_ILS:1199942025-03-21T16:00:35Z2025-03-21T16:00:35ZDurrance, Joan C. Hinton, Marian Bouch Fisher, Karen E. 1966-<br/>2005<br/>Perpustakaan Kuala Lumpur<br/>ISBN 9780838908921<br/>